Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Hungerford House has a Review Score of 9.3 (9.300) out of 10, based on 8 reviews in the last 2 years. Over all time Hungerford House has 85 reviews.
Review from Eve G (Friend of Resident) published on 3 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gene D (Day Care) published on 29 August 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Douglas L (Day Care) published on 29 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Eileen L (Day Care) published on 29 August 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Joanne P (Granddaughter of Resident) published on 29 August 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Kathleen S (Friend of Resident) published on 22 August 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from J B (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Barbara F (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from R W (Husband of Resident) published on 25 July 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Barbara M (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from M D (Son of Resident) published on 18 July 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Sandra H (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from S H (Daughter of Resident) published on 9 July 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from P B (Son of Resident) published on 9 July 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from S L (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Lorraine P (Wife of Resident) published on 12 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Vivian H (Daughter of Resident) published on 16 November 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Mike E (Son of Resident) published on 2 November 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Michelle C (Daughter of Resident) published on 11 October 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Basil H (Resident) published on 27 September 2016
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 9.3 (9.300) out of 10 for Hungerford House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Hungerford House is calculated as follows: ( (72 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 96 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.633 Points relating to the number of positive Reviews for Hungerford House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2020
Marie has recently joined the team at the Order of St Johns Care Trust, having previously worked as a Care Home manager for 6 years.
Marie stared in the care industry when she was 19 and has worked in all roles within the care home . In 2008 she joined a family run business, working in a newly built 20 bedded Dementia care home. It was here that Marie undertook the deputy manager role before registering as Home Manager .
In 2017 Marie moved to a new position as Home Manager for a larger 46 bed residential and Dementia home working with the team to improve Care standards and led the team into gaining a Good rating in all Kloe’s.
Marie has completed a QCF level 2,3 and 4 in Health and Social care, along with a level 3 qualification in Health and safety and has recently undertaken the Lead To Succeed programme.
Marie is married, with 3 adult children. In her spare time she loves to travel and also enjoys watching live music.
Marie’s vison for Hungerford House is to create a homely environment where residents can feel safe and are supported to live full and enriched lives.
Job Title: Administration Assistant
Joined: 2018
Sue has been at Hungerford House for two and a half years. She joined the Trust in 2018 after previously working as a Retirement Housing Manager for 12 years.
Sue really enjoys her role at Hungerford House and feels a valued member of the team. Sue said, “I love my job! I have a great Home Manager and colleagues that I work with. I am here to support staff and residents and even though my role is busy it is enjoyable and varied." In Sue's spare time, she enjoys reading, dog walking and is a regular taxi service to her 16 year old son.
Job Title: Head Housekeeper
Joined: 2017
Gail joined the Trust in 2017 as part of the housekeeping and laundry team. Before the Trust, Gail worked on the MOD site in Corsham from 1987. She started by working as a cleaning operative 2 hours per day whilst her daughter was still at school, and as the years went on she went on several courses to work up to be coming a Cleaning Manager for a team of 35 staff. Soon after that, I became Facilities Manager, looking after the cleaning side of the business, medical waste and general day-to-day business. Gail had never worked in the care industry before and finds it positively challenging, and has certainly taught her a lot on dementia. She has the most respect for the elderly - after all, this is there home and we work in it. Gail hopes to continue in her role until she retires. She has one daughter, a son in law and four wonderful grandchildren, with her main hobby being her dog called Tillie, who is now 8 years old.
