Hungerford House

Beechfield Road, Corsham SN13 9DR
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9.3 85 Reviews
  • Hungerford House, Corsham
Hungerford House is a forty-eight capacity care home located in Corsham, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia and other mental health related needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Hungerford House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Marie Powell (Home Manager)
  • Admission Criteria
    • Over 65 only (Except one place)
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Hungerford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,175 – £1,270
    • Self-Funded Residential Dementia Care £1,335 – £1,395
    • RESPITE Self-Funded Residential Care £1,285 – £1,390
    • RESPITE Self-Funded Residential Dementia Care £1,475 – £1,540

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Hungerford House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hungerford House Reviews (85)

Total of 85, showing 81-85
9.3

Hungerford House has a Review Score of 9.3 (9.300) out of 10, based on 8 reviews in the last 2 years. Over all time Hungerford House has 85 reviews.

Overall Experience

  • 60
  • 23
  • 2
  • 0
  • 0

Date Published

85
2
2
8
77

Review from Clive T (Son of Resident) published on 30 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a two month stay in Hospital last year my father was unable to return home to live alone so became a resident at Hungerford House. He has now lived there for just over six months. He has received excellent care and is very happy. The whole team are professional, polite and very caring. I am very
grateful to them for making him so comfortable and welcome.

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Review from R L (Son of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mothers stay at Hungerford House my mother received wonderful care and attention from all the staff. She loved being at Hungerford House as the staff were so friendly and helpful. The house and her room was so clean and the food excellent. During my mothers final confinement prior to her death
the nurses could not have been more kind and helpful. We were received always with courtesy and kindness. If my time came i would be quite happy to end and my days in Hungerford House.

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Review from Margaret C (Wife of Resident) published on 24 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I am away my husband is happy during his stays at Hungerford House and is well cared for. I have been concerned that personal items have gone missing, but as the months have gone by, some of these have been returned to us. My husband needs to be kept busy and on my visits I have not witnessed
many activities taking place and have not been able to find games or jigsaws to occupy him. This is one area for improvement I would like to see. Otherwise I am very grateful for what the respite stays gives me and am glad that the staff at Hungerford House are friendly and interested in the welfare of those in their care.

Reply from Sara MacCormack, Home Manager at Hungerford House

Thank you for taking the time to submit a review. I am sorry about the items that have gone missing but am glad that these are being returned. We do encourage people to name their belongings when they come to live here to avoid confusion, there are some residents who will mistake someone else’s property for their own and move it. Wherever possible, we return belongings back to their rightful owners and are keen to recompense those we are unable to find and return.


In terms of activities, we tailor activities to individual needs and encourage people to follow historical hobbies and interests. We are currently recruiting activities coordinators and in the meantime, other members of the team are doing their best to provide as varied a programme as possible.


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Review from Pamela J (Resident) published on 12 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food is tasteless no salt used. Room is a bit small. Happy with the staff.

Reply from Sara MacCormack, Home Manager at Hungerford House

I much appreciate you taking the time to review our service.. I will pass on your comment regarding the food to our cooks, as we want to ensure that everyone enjoys their meals. In terms of seasoning, you will appreciate that we are catering for a wide range of tastes. For that reason, our cooks add some seasoning and salt, pepper and other condiments are freely available at mealtimes so that more can be added if desired. It is good to hear that you are happy with the care and support you are receiving and I will pass this comment on to the team.


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Review from Jane D (Daughter-in-law of Resident) published on 16 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been in this home for 5 years and is now 101, my mother in law was in for 2 years with dementia. Dad has been treated with sympathy, understanding and care since she died. He is now healthy but frail and is treated with love.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Hungerford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Hungerford House is calculated as follows: ( (72 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 96 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Hungerford House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Marie

Marie Powell

Job Title: Home Manager

Joined: 2020

Marie has recently joined the team at the Order of St Johns Care Trust, having previously worked as a Care Home manager for 6 years.


Marie stared in the care industry when she was 19 and has worked in all roles within the care home . In 2008 she joined a family run business, working in a newly built 20 bedded Dementia care home. It was here that Marie undertook the deputy manager role before registering as Home Manager .


In 2017 Marie moved to a new position as Home Manager for a larger 46 bed residential and Dementia home working with the team to improve Care standards and led the team into gaining a Good rating in all Kloe’s.


Marie has completed a QCF level 2,3 and 4 in Health and Social care, along with a level 3 qualification in Health and safety and has recently undertaken the Lead To Succeed programme.


Marie is married, with 3 adult children. In her spare time she loves to travel and also enjoys watching live music.


Marie’s vison for Hungerford House is to create a homely environment where residents can feel safe and are supported to live full and enriched lives.


Susan

Susan Howe

Job Title: Administration Assistant

Joined: 2018

Sue has been at Hungerford House for two and a half years. She joined the Trust in 2018 after previously working as a Retirement Housing Manager for 12 years.
Sue really enjoys her role at Hungerford House and feels a valued member of the team. Sue said, “I love my job! I have a great Home Manager and colleagues that I work with. I am here to support staff and residents and even though my role is busy it is enjoyable and varied." In Sue's spare time, she enjoys reading, dog walking and is a regular taxi service to her 16 year old son.


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Gail Banks

Job Title: Head Housekeeper

Joined: 2017

Gail joined the Trust in 2017 as part of the housekeeping and laundry team. Before the Trust, Gail worked on the MOD site in Corsham from 1987. She started by working as a cleaning operative 2 hours per day whilst her daughter was still at school, and as the years went on she went on several courses to work up to be coming a Cleaning Manager for a team of 35 staff. Soon after that, I became Facilities Manager, looking after the cleaning side of the business, medical waste and general day-to-day business. Gail had never worked in the care industry before and finds it positively challenging, and has certainly taught her a lot on dementia. She has the most respect for the elderly - after all, this is there home and we work in it. Gail hopes to continue in her role until she retires. She has one daughter, a son in law and four wonderful grandchildren, with her main hobby being her dog called Tillie, who is now 8 years old.