Kingston House

Lansdowne Crescent (East), Derry Hill, Calne SN11 9NP
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9.8 45 Reviews
  • Kingston House, Calne
The team at Kingston House understands that choosing a care home can be a bit daunting. That’s why, at this not-for-profit care home, your care comes with reassurance and a listening ear. You get to ease into your new place with a no-obligation trial period. And you get peace of mind knowing that you won’t be asked to leave if your funds run out.

In a friendly and homely setting near Calne in Wiltshire, the Kingston House team have built a warm community where residents and their families enjoy 24/7 award-winning residential and dementia care. Rated Good by the CQC*, the team follow a well-established care methodology focused on maintaining and boosting residents’ independence, agency and wellbeing. Part of this involves daily activities, one-to-one activities, walks into town, a nice cuppa before you even realise you want one, and a laugh when you most need it.

The home is part of not-for-profit group Greensleeves Care, consistently named among the Top 20 groups in England. As a charitable organisation, its focus is on people, not pockets, with any surplus from fees going back into continuously improving care. The home also offers Greensleeves’ proprietary Home for Life Commitment, which means residents can stay in the home in the event they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Kingston House care family, you also enjoy:
•        Comfortable lounges and dining areas
•        Delicious meals cooked daily on site
•        Landscaped gardens
•        Spacious bedrooms with en-suite facilities
•        A programme of stimulating activities

From the moment you get in touch, a member of the team at Kingston House will be there to listen, answer all your questions and focus on helping you make a confident and empowering care choice. Give them a call today to discuss your needs and plan your visit.

* CQC inspected in October 2019 and reviewed in July 2023

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Care Provided by Kingston House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Beswick (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Kingston House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,236 – £1,501
    • Self-Funded Residential Dementia Care £1,689 – £1,871
    • RESPITE Self-Funded Residential Care £1,236 – £1,501
    • RESPITE Self-Funded Residential Dementia Care £1,689 – £1,871

  • Updated March 2024. Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Kingston House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kingston House Reviews (45)

Total of 45, showing 1-20
9.8

Kingston House has a Review Score of 9.8 (9.750) out of 10, based on 12 reviews in the last 2 years. Over all time Kingston House has 45 reviews.

Overall Experience

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Review from J R (Husband of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has Alzheimer's and has been a resident of Kingston House for 12 months. I visit her several times a week as I live close by. The staff keep her clean and well-dressed. Her food and medicines are regularly provided and monitored. The staff are kind and respectful in dealing with her, and the
other residents. Separate staff provide daily activities. Overall I feel they meet my wife's needs and provide the right amount of support.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for this lovely review, we will make sure it is shared with all the staff.


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Review from G G (Son of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingston House has been a wonderful place for my father since January 2024 when we needed care for him. The staff are extremely helpful and welcoming, with total peace of mind that he is being looked after and all his needs met.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your review of Kingston House, I will make sure this is shared with the team.


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Review from M L (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Kingston House for a year, from December 2022 to December 2023. He was always treated with great care, kindness and respect. The staff quickly recognised that humour was a way of encouraging him to engage with them and to participate in the regular activities. He especially
enjoyed visits from animals as he was brought up on a farm. We will always be grateful for the care he received and for the staff who went above and beyond to help him. Thank you.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your kind words about Kingston House, I will ensure this is shared with the team.


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Review from K P (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Kingston House since July 2023 and her physical condition has improved considerably in that time. I’m sure she is very challenging at times but the staff are always very kind and patient with her and always keep me informed of any concerns with her health or behaviour. They are always
on top of her needs and have managed to get her joining in with activities which she has always refused before. She has moved rooms a couple of times which has always been in her best interests. Recently it has become difficult when I try to leave and they have been fantastic at distracting my mum and making sure she has the minimal amount of distress.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for your lovely review, I will share this with the team.


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Review from Linda S (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was trying out care homes with a view to a permanent placement. As part of this, she went into Kingston. During the two-week respite care, all of the staff were extremely friendly and helpful. She was made to feel very welcomed and enjoyed all of the activities provided. Her room was lovely. The
food was provided to suit her dietary needs. The only thing she didn't like was the lift, which she felt was very small and dark but, because of the nature of the building, could not be larger.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your kind words. I will be sure to share this with the team.


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Review from Allison C (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Kingston House since June 2022. She has always been well looked after and treated with respect.
In January 2023, Mum got very ill and had to go to hospital. On her return to Kingston House, she had more needs as regards her care and the home made sure that they put everything
in place to cover these needs.
Kingston House has a very good activities schedule including trips outside of the home which Mum enjoys very much.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your lovely feedback about Kingston House, I will be sure to share this with the team.


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Review from C W (Regular Volunteer) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a volunteer at this home, I see firsthand the dedication of the staff. Although my role is generally to support on trips out, these trips are part of a wide and varied activity programme that the home offers its residents. Many of the activities are targeted at individuals' interests as well as things
that are of general interest.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you for your lovely feedback, and thank you for your support as a volunteer in the home.


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Review from Averil D (Friend of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have previous knowledge of Kingston House from when, a couple of years ago, as a lay pastoral assistant, I and another LPA took fortnightly Holy Communion to those residents who requested it. I have always found the home to be efficient, well-run and secure and the residents I met all seemed to be
very happy. I now pay a daily visit to a male resident who is a very dear friend and who will be 96 in June. He has been in the home for several months. The home is excellent and my only reservation is that where my friend's room is there is a very noisy kitchen next door and an office opposite the room with a door that is continually banging shut extremely loudly. Surely a door closer would be a better option. I must street that he, I and his family do not want him moved. He likes his room and the outlook.
(With regard to Value for Money below, I am not family and have no idea how much he pays the home).

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you very much for your lovely feedback. We will certainly look into if there is anything more we can do with the doors. Thank you again for your review.


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Review from Clare G (Friend of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend came to Kingston House in October and has settled so well because of the input of the excellent staff. Health issues have been addressed and there is an ongoing commitment to improve her eating, which had become a serious cause for concern whilst she still lived in her own home. Her ability
to walk has greatly improved and we think that the confusion from which she suffered has been reduced.
We do not live locally and the staff always phone us about any concerns so that, although we don’t see her every week, we are always fully up-to-date as regards her mental and physical health.
We are full of gratitude to all the kind and thoughtful people who care for our friend.

Reply from Catherine Beswick, Deputy Manager at Kingston House

Thank you so much for your lovely feedback, I will make sure this is shared with all of the team.


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Review from Phil D (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Kingston House. She is looked after very well - it is a great reassurance to me to know that she is safe and in good hands. Everything is good - I'll highlight a couple of particularly good areas.
1. Communication is excellent. Someone calls me whenever there is anything
to report, no matter how trivial it might seem. The staff want to get to know relatives and make me feel welcome when I visit Mum.
2. Access to medical care. The GP visits the home every week and will see any resident who needs help. The staff are able to get support from the GP at all other times. I have met the GP on several occasions - he is excellent.
Mum seems content. She enjoys the food and was particularly pleased to find out that wine is sometimes served with meals.
The fees seem very reasonable, particularly when compared to other homes. Mum is well looked after and I have peace of mind so it's worth every penny.
Thank you Kingston House.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you very much for your positive review and feedback about Kingston House. We will be sure to share it with the team.


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Review from Janice A (Sister of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into Kingston House in the middle of March 2023. It was a big decision, but from the moment I contacted Kingston House the team were brilliant in helping to smooth the transition and to welcome him into his new home. Since moving in the change in him has been remarkable. He enjoys the
meals and has participated in activities and outings. He is looking forward to being able to sit out in the lovely gardens when the weather allows. The staff have been wonderful in helping him settle into his new home, through their quiet, understanding and professional approach. If I need to discuss anything relating to his care someone is always available to talk to and follow up with action if required. My brother's move to the care home was something that we all felt rather anxious about, particularly given a geographic move. I am pleased to say it has been successful, and in large part that is due to the high level of care given by the team at Kingston House.

Reply from Catherine Beswick, Manager at Kingston House

Thank you very much for your review and kind feedback about Kingston House.


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Review from Mary W (Wife of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Lavender Lodge within the home since August 2020. In the early days, I was unable to visit him inside due to Covid restrictions and could not comment on the interior facilities. Since life returned to (almost) normal, I have been able to see inside and am very happy
with what I’ve observed.
The home is bright, clean and well-maintained. The staff are very kind (to both of us) and obviously really care for the residents, who are consulted about such details as the paint colours. Activities are many and varied and cater for different abilities and interests. There are relatives’ drop-in sessions at which we are encouraged to voice our views.
The home has an excellent management team and is well-led (staff speak highly of them too). I highly recommend Kingston House.

Reply from Catherine Beswick, Manager at Kingston House

Thank you for your kind feedback about Kingston House.


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Review from Jackie B (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise this wonderful home enough and we consider ourselves extremely lucky that my dad is a resident there. He has been at this amazing care home for 3 years. He suffers from dementia and the staff are absolutely brilliant with him. He will very often pace the corridors late at night, and
sleep in till late morning, which is absolutely no problem for the staff, who always have time to speak to him, make him a cup of tea or something to eat! I can not thank the manager and the brilliant team there enough. They keep me informed on my dad's care with regular updates, the care and respect from all the staff is exceptional. They treat Dad with the utmost dignity.

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Review from Phil R (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home, where my mother is well cared for. There are good activities and outings which help the state of mind.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you for your lovely feedback about Kingston House.


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Review from Robert S (Son of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was 92 need started to need continuous care, the team at Kingston made an excellent impression during our selection process which has continued throughout the couple of months she has now resided at Kingston House. They have ensured the transition has been smooth and as least stressful for
our mother and her children. Constant communication, as both her children live over 100 miles away, has ensured we are constantly aware of our mother's health and welfare. Highly recommended.

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Review from Rosemarie S (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 weeks in respite while I was on holiday. She was so well looked after by all the staff, she really enjoyed all the activities and the company of the residents. She would never hesitate to be in their care at any time in the future. Thank you to everybody involved.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you so much for your kind review. I am so glad your mother enjoyed her stay with us and the team wishes her all the best.


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Review from Jamie A (Son of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with Alzheimer's disease almost three years ago and we managed to care for her at home throughout the pandemic, but needed help this summer as her illness had progressed beyond our capabilities. She moved into Kingston House and the love, care and support she has received from the
fantastic team has made a hugely positive impact. As a result, Mum has settled in very well and is so much less anxious and distressed than she was a few months ago. I cannot commend the team at Kingston House enough, or express sufficiently the gratitude the whole family feel. Kingston House has provided a safe, loving and supportive place for Mum to live and us to visit.

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Review from Barbara H (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingston House continues to provide my mum with excellent care and is a safe friendly environment. The staff go the extra mile to ensure mums needs are catered for and having had a spell in hospital she couldn’t wait to get out and be back “home” again.
The manager and staff keep me up to date with
how mum is on a regular basis which as I don’t live locally are essential and I never feel that anything is too much trouble. I cannot recommend Kingston House enough!

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Review from Colin M (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the amazing support and care that he has received, my dad has been extremely calm and comfortable at Kingston House since arriving for emergency respite care a few weeks ago. Everyone has been incredibly kind and supportive and we couldn't be more grateful to the lovely staff for all their
help.

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Review from Chris D (Son of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in four weeks and so far so good. The staff are all very kind and look after mum well. Visiting access is good even in these difficult times. The food seems to be very good - wine with meals which mum loves!

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Kingston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Kingston House is calculated as follows: ( (106 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (7)

Catherine

Catherine Beswick

Job Title: Home Manager

Hi, I’m Catherine Beswick, and I’ve been the manager at Kingston House since 2020. I’ve actually been here since 2004 and have had many different roles over the years.
I started as a Kitchen Assistant, and after a while, I was asked to join the care team. I really enjoyed it and decided this was where I wanted to build my career. From there, I moved into roles like Care Assistant, Relief Senior Carer, Dementia Unit Leader, Care Supervisor, Deputy Manager, and eventually Manager.


My favourite role was definitely being the Dementia Unit Lead. Lavender Lodge, our dementia unit, was a new project for the home, and I loved being part of creating it from the ground up and working with the local healthcare team.


What I really love about Kingston House is how homely and cosy it feels. We have 43 bedrooms, but it still feels intimate, with a real sense of community. We always want residents to feel at home and be involved in decisions. For example, when we redecorated the dining room, we let residents pick the paint colours, and they loved being part of the process!


We also aim for everyone, who wishes to, can continue with the hobbies they loved before moving in. One resident loves swimming, so we arranged weekly trips to the local pool for him.
At Kingston House, everyone is made to feel welcome and valued. This is part of what makes Greensleeves Care so special. As a not-for-profit, everything we do is focused on making sure our residents get the best care possible.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Kingston House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Mary

Mary

Job Title: Senior Carer

Joined: 2017

I have worked in care for over 40 years and at Kingston House for three years. I greatly enjoy my role but particularly knowing I have made a difference to the residents’ lives. I feel privileged that people choose us to care for their loved ones.


Leyla

Leyla

Job Title: Care Assistant

Joined: 2017

I have worked at Kingston House for three years and in care home settings for over 16 years. I love my role and enjoy supporting residents with their individual care needs and how this is so different for each
person. I enjoy forming positive relationships with the residents I care for and ensuring they make the most of every day.


Tanya

Tanya

Job Title: Assistant Cook

Joined: 2018

I have worked in catering for 24+ years. I enjoy working at Kingston House, it’s a nice place with a homely atmosphere, the residents are lovely. I find the work rewarding and love the fact that I am making a difference to people’s lives. When I am not at work, I enjoy baking and decorating cakes.


Mandy

Mandy

Job Title: Activities Coordinator

Joined: 2019

I’ve worked in care for 30+ years in a variety of settings and roles, I’ve been at Kingston House for one year and this is my first role as in activities. I love my job, and enjoy spending time with the residents getting to know them. Learning about their likes and dislikes, supporting and enabling them to do the things they enjoy. I love finding new ideas to engage residents in and improve their quality of life.


Martine

Martine

Job Title: Bookkeeper

Joined: 2012

I’ve worked in finance for 33+ years. I have been working at Kingston House for 8 years now and really enjoy my job. I enjoy meeting new people and working with the residents and their family. I really love
hearing all the interesting stories our residents have to share about their life history.


Frequently Asked Questions about Kingston House

What types of Care is Kingston House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingston House provide?

Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Kingston House have?

There are 46 Single Rooms.

What are the Facilities & Services at Kingston House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kingston House to the centre of Calne?

2.2 mile(s) as the crow flies, distance by road may be significantly further.