Kingston House

Lansdowne Crescent (East), Derry Hill, Calne SN11 9NP
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9.8 45 Reviews
  • Kingston House, Calne
The team at Kingston House understands that choosing a care home can be a bit daunting. That’s why, at this not-for-profit care home, your care comes with reassurance and a listening ear. You get to ease into your new place with a no-obligation trial period. And you get peace of mind knowing that you won’t be asked to leave if your funds run out.

In a friendly and homely setting near Calne in Wiltshire, the Kingston House team have built a warm community where residents and their families enjoy 24/7 award-winning residential and dementia care. Rated Good by the CQC*, the team follow a well-established care methodology focused on maintaining and boosting residents’ independence, agency and wellbeing. Part of this involves daily activities, one-to-one activities, walks into town, a nice cuppa before you even realise you want one, and a laugh when you most need it.

The home is part of not-for-profit group Greensleeves Care, consistently named among the Top 20 groups in England. As a charitable organisation, its focus is on people, not pockets, with any surplus from fees going back into continuously improving care. The home also offers Greensleeves’ proprietary Home for Life Commitment, which means residents can stay in the home in the event they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Kingston House care family, you also enjoy:
•        Comfortable lounges and dining areas
•        Delicious meals cooked daily on site
•        Landscaped gardens
•        Spacious bedrooms with en-suite facilities
•        A programme of stimulating activities

From the moment you get in touch, a member of the team at Kingston House will be there to listen, answer all your questions and focus on helping you make a confident and empowering care choice. Give them a call today to discuss your needs and plan your visit.

* CQC inspected in October 2019 and reviewed in July 2023

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Care Provided by Kingston House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Beswick (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Kingston House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,236 – £1,501
    • Self-Funded Residential Dementia Care £1,689 – £1,871
    • RESPITE Self-Funded Residential Care £1,236 – £1,501
    • RESPITE Self-Funded Residential Dementia Care £1,689 – £1,871

  • Updated March 2024. Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Kingston House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kingston House Reviews (45)

Total of 45, showing 21-40
9.8

Kingston House has a Review Score of 9.8 (9.750) out of 10, based on 12 reviews in the last 2 years. Over all time Kingston House has 45 reviews.

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Review from Gavin D (Great-Nephew of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Kingston house, Calne after 2 local friends told us about how well their relatives had been treated whilst in their care. We had to arrange some emergency respite after another care home had let us down. From the initial phone call through to taking our Great Aunt of 102 years in, the process
was flawless. All the staff have welcomed her and made her feel at home, in a time that is very confusing for her. We needed a care home desperately and they stepped up. Thank you for your good work and for keeping our Great Aunty safe.

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Review from Suzanne D (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care Mum has been receiving. She came to Kingston House on the day of lockdown so we have been unable to visit her properly. However, the care staff have gone out of their way to make Mum feel comfortable and at home and their kindness to us has been lovely. Mum is very happy there.

Reply from Catherine Beswick, Home Manager at Kingston House

Dear Suzanne, thank you very much for your lovely review and kind words which we greatly appreciate. We will share your comments with our staff.


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Review from Vicky D (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Lockdown, Kingston House has done their utmost to accommodate visits for families of residents. I am very grateful for all they have done for my Mum over the last 7 years and continue to provide the best care and compassion she could ever need. I am so fortunate to still do window visits and be
able to see my Mum on a weekly basis. This would not be possible if it wasn't for the carers who always get Mum ready for me on a weekly basis, keeping her wrapped up in the living room while I stand outside following the Covid restrictions.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you, Vicky, for your lovely review and kind words. I will share your nice comments with our staff at Kingston House.


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Review from Angela C (Power of Attorney of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident in Kingston House since August 2020 and her settling in period went well despite having to quarantine initially. All staff have been very accommodating when I telephoned or visited whether officially as an attorney or personally. We have visited our aunt in the garden area
over the time she has been there and the staff have offered us facilities for Zoom calls. My aunt has taken part in activities at the home including bingo. She seems well and settled. When she has needed GP/hospital care, the home has arranged it for her. I am pleased with the care she has been given. Thank you.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you, Angela, for your review and kind words. We will pass your nice comments to our staff.


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Review from Jane R (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service, my mum has good care taken of her and any queries or questions I have are dealt with quickly. Due to Covid, I have not seen Mum's room or any of the facilities but she seems very comfortable. My answers to the following questions are based on a general impression due to
not entering the building.
The only negative comment I have is that there seems to be a slight lack of communication between staff when it comes to asking me for the cat's needs (worming tablets, litter etc), I have had calls from various staff members asking me to provide worming tablets which I sent in 2 weeks before, perhaps a list could be made and written on when the phone call to me had been made?

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Review from S C (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, my mother's care has been very good. do feel they could di with more staff on duty at times. I would like to pay tribute to all the staff during this difficult time of the coronavirus. Considering the pressure and demands I feel they have been excellent. Mum loves the food she says it is
a very high standard.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you for your feedback and kind words. We will pass your comments to our staff at Kingston House.


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Review from Eileen N (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a difficult time but I can only praise the staff and management for the care they have given to my mother during the lockdown. The management has taken steps to try to keep the virus out by locking down early. Unfortunately, there were some deaths but I believe that it could have been
a whole lot worse. We are now having garden visits which are very welcome. I would certainly recommend Kingston House as a place of extremely caring staff who go out of their way to provide a homely atmosphere for our loved ones.

Reply from Catherine Beswick, Home Manager at Kingston House

Thank you for your review and kind comments. We will pass them on to our staff.


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Review from R J (Son of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother really feels at home at Kingston House where she is very well looked after and is treated with respect by all the staff. She loves her room, the food and the grounds. She is very fond of the staff who treat her so kindly. She has many friends amongst the other residents. Despite her dementia,
she enjoys a reall quality of life which she would not have if she lived on her own. Family members are able to visit freely and are never made to feel unwelcome. We are most grateful to the staff. Thank you to all at Kingston House.

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Review from Shirley A (Friend of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit twice a week and have always found the staff and management so lovely, kind and caring.

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Review from Elizabeth R (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in during June 2018 and my family are very impressed with the care and compassion shown to her. All the staff are friendly and helpful and respond quickly to Mum's needs.
The quality of the meals is very high. Drinks and snacks are frequent.
In terms of administration, it has all been very
straightforward and they have been very patient in waiting for funding to come through.
A small, homely care home which we are very pleased with.

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Review from Richard P (Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Kingston House to be a well run, friendly, clean and comfortable home. The food is excellent, the staff are kindly and there are plenty of activities in which we can participate in. The homes mini-bus goes out most days visiting various, local clubs, fete's, tea dances and garden centres. We
regularly have entertainers visit the home which adds to the quality of life you can experienc3e at Kingstone House.

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Review from D A W (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here nine years and have been looked after very well by staff and management and would hate the thoughts of having to move.
It's a lovely home, I love it here.

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Review from Chris (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't been able to visit as often as I would like. However, when I do come the staff is so kind and helpful to us both! Mum loves the activities and gets to go out so much more. I am very happy that she moved to Kingston House.

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Review from Sue H (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the start, everyone has been most helpful and welcoming. Kingston House is in lovely village surroundings and this is reflected in the way the interior is kept.
My mother is now registered blind and I think that the whole atmosphere of calm and caring is felt by her.
The only one problem is sometimes
maybe there is some 'understaffing' when things like getting her dressed are left a long time, or answering the call button (she has had to learn to wait a little bit!) One other problem is the lack of availability of getting to see the doctor; re mother's ear, very important to blind people.

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Review from Gail (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in the dementia unit, Kingston House, for the last three years of her life.
The care was exemplary - nothing is too much trouble for the staff.
My mother was treated with love and care - all aspects of her care were excellent.
My mother enjoyed the activities both within and outside
the home - she enjoyed regular trips out on the minibus to coffee shops, the Memory Lane club locally etc.
Communication with family was always excellent.
I recommend Kingston House without reservation.
It is the best care home ever!

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Review from Adrienne G (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father, who has dementia, has been a resident in Lavender Lodge for 16 months. During that time he has been well cared for both physically and emotionally. He is treated with dignity and respect. He has been encouraged to participate in a range of activities in the home as well as being taken
out on trips in the minibus most weeks.


I have also found the staff approachable and willing to discuss any questions that I have concerning Dad.


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Review from R G (Relative of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingston House has been my mothers home for the past 4 years. She has been happy and well looked after there. There are always activities to get involved in and trips out in the minibus. The staff are always friendly and helpful. There is always good communication if there has been a problem.

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Review from Jill S (Regular Volunteer) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I work at a primary school and have been visiting the residents of Kingston house for 4 years. We were invited to join the residents for the WW2 2014 celebrations and we have been visiting ever since. My dance club attended all the tea dances at Kingston House, the children love entertaining the old
folk. The residents always join in, even if it is only waist up with actions! The residents also come to school to join in with our Harvest, Easter and Christmas celebrations as well as coming to watch our Y6 leavers' production every July. I also visit Kingston House as I have made many friends over there. Whenever I visit the residents, there is always a lovely atmosphere and I am always made welcome by the staff, there is always a cup of tea on hand. I have booked my place for when I am older!

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Review from Valerie C (Sister of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother receives excellent care - he is treated with great dignity at all times. Although he has been there for a short time, I have found all staff to be very helpful and have no worries regarding his care or welfare.

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Review from P D (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the relatively short time (8 weeks) my husband has been in Lavender House I have been impressed with the care and dignity that he has received. He has settled in well.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Kingston House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Kingston House is calculated as follows: ( (106 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 140 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (7)

Catherine

Catherine Beswick

Job Title: Home Manager

Hi, I’m Catherine Beswick, and I’ve been the manager at Kingston House since 2020. I’ve actually been here since 2004 and have had many different roles over the years.
I started as a Kitchen Assistant, and after a while, I was asked to join the care team. I really enjoyed it and decided this was where I wanted to build my career. From there, I moved into roles like Care Assistant, Relief Senior Carer, Dementia Unit Leader, Care Supervisor, Deputy Manager, and eventually Manager.


My favourite role was definitely being the Dementia Unit Lead. Lavender Lodge, our dementia unit, was a new project for the home, and I loved being part of creating it from the ground up and working with the local healthcare team.


What I really love about Kingston House is how homely and cosy it feels. We have 43 bedrooms, but it still feels intimate, with a real sense of community. We always want residents to feel at home and be involved in decisions. For example, when we redecorated the dining room, we let residents pick the paint colours, and they loved being part of the process!


We also aim for everyone, who wishes to, can continue with the hobbies they loved before moving in. One resident loves swimming, so we arranged weekly trips to the local pool for him.
At Kingston House, everyone is made to feel welcome and valued. This is part of what makes Greensleeves Care so special. As a not-for-profit, everything we do is focused on making sure our residents get the best care possible.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Kingston House is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Mary

Mary

Job Title: Senior Carer

Joined: 2017

I have worked in care for over 40 years and at Kingston House for three years. I greatly enjoy my role but particularly knowing I have made a difference to the residents’ lives. I feel privileged that people choose us to care for their loved ones.


Leyla

Leyla

Job Title: Care Assistant

Joined: 2017

I have worked at Kingston House for three years and in care home settings for over 16 years. I love my role and enjoy supporting residents with their individual care needs and how this is so different for each
person. I enjoy forming positive relationships with the residents I care for and ensuring they make the most of every day.


Tanya

Tanya

Job Title: Assistant Cook

Joined: 2018

I have worked in catering for 24+ years. I enjoy working at Kingston House, it’s a nice place with a homely atmosphere, the residents are lovely. I find the work rewarding and love the fact that I am making a difference to people’s lives. When I am not at work, I enjoy baking and decorating cakes.


Mandy

Mandy

Job Title: Activities Coordinator

Joined: 2019

I’ve worked in care for 30+ years in a variety of settings and roles, I’ve been at Kingston House for one year and this is my first role as in activities. I love my job, and enjoy spending time with the residents getting to know them. Learning about their likes and dislikes, supporting and enabling them to do the things they enjoy. I love finding new ideas to engage residents in and improve their quality of life.


Martine

Martine

Job Title: Bookkeeper

Joined: 2012

I’ve worked in finance for 33+ years. I have been working at Kingston House for 8 years now and really enjoy my job. I enjoy meeting new people and working with the residents and their family. I really love
hearing all the interesting stories our residents have to share about their life history.