Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Marden Court has a Review Score of 9.7 (9.664) out of 10, based on 11 reviews in the last 2 years. Over all time Marden Court has 59 reviews.
Review from Christabel S (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Management
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Value for Money
Review from Scott W (Son of Resident) published on 5 April 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Margaret F (Resident) published on 31 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from D R (Son of Resident) published on 3 August 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Activities
Management
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Value for Money
Review from M F (Resident) published on 11 May 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from R G (Daughter of Resident) published on 14 April 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Sandra S (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Jason S (Grandson of Resident) published on 26 July 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from N W (Granddaughter of Resident) published on 28 March 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from Julie M (Daughter of Resident) published on 4 January 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Activities
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Value for Money
Review from Mandy B (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Stephen P (Regular Volunteer) published on 15 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Francis B (Daughter of Resident) assisted by family/friend published on 11 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Sheila P (Resident) assisted by family/friend published on 10 August 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from E T (Resident) published on 6 August 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Joan S (Resident) assisted by family/friend published on 30 July 2018
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
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Treated with Dignity
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Value for Money
Review from S M (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Anne K (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Stephen G (Son of Resident) published on 11 April 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E W (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.664) out of 10 for Marden Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.664 for Marden Court is calculated as follows: ( (91 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 131 Ratings = 4.664
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Marden Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Dec 2023
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2005
Debbie started her career with the Orders of St Johns Care Trust in 2005 where she was employed as a kitchen assistant after leaving school. Since that time, Debbie has undertaken a variety of roles at Marden Court including being a carer, night care leader, and Head of Care and has recently progressed to Home Manager at Seymour House.
Debbie qualified in levels 2 & 3 in Health and Social Care many years ago and is currently working towards completing her level 5. She is delighted to be back at Marden Court as Home Manager.
Debbie wishes to learn all that she can within her role so that she can empower and support her colleagues to provide the best care for the residents who live at Marden Court. Debbie believes that all residents should live a happy, safe, and fulfilling life and be supported to undertake tasks and activities that interest them.
Debbie says “I can not imagine doing anything else. Being at Marden Court is like having an extended family and it is exciting that every day is different. It is a beautiful thing to be the reason for people to smile and know that we all make a difference in our resident’s lives”
In her spare time, Debbie likes to spend time with her family and likes to travel.
Job Title: Administration Assistant
Joined: 2015
Jackie Pringle is the Administration Assistant at Marden Court. Although she had never worked in a Residential Care Home before joining the Trust, she managed a Domiciliary Care, a Handyman, Gardening Services and a Befriender project for older people in their own homes for 10 years. She has a BTEC in Business and Finance and has a background in the banking industry. She was jointly nominated in the Employee Awards in 2018. Jackie enjoys the interaction with Residents, Visitors and colleagues and likes to help make a difference to people and has a good sense of humour. In her spare time, Jackie enjoys relaxing with her family and her grandchildren.
Job Title: Head Housekeeper
Joined: 2014
Kirsty has 20 years’ experience in Care before leaving work to have her 2 children, but wanted to return to this field of work. She started as a Housekeeper at Marden Court in 2014 and became Head Housekeeper in 2015. She has achieved her NVQ Level 2 in Housekeeping, Level 3 in Leadership and Management and is currently completing her Level 3 Diploma in Healthcare Support Services which will be completed in November 2020. She is a Manual Handling trainer and an Assistant Fire Marshall. Kirsty won Hospitality of the Year Award in 2019 at the OSJCT staff awards. She really enjoys her job and seeing the relationships between herself and the Housekeeping team build with the Residents. Kirsty enjoys relaxing with her partner and her children.
Job Title: Handyman
Joined: 2012
Peter is the Handyman at the Orders of St John Care Trust, Marden Court in Wiltshire and has spent his working career involved in design, construction and management.
He is a time-served mechanical engineer, spent a number of years designing and installing commercial catering projects, has been a project manager and has run his own computer repair business. The skills developed enable Peter to carry out an extensive range of construction and repairs around the care home and manage external contractors effectively.
Peter enjoys all aspects of the Handyman role and gets great satisfaction helping people and providing the residents with innovative facilities to improve their daily lives.
In his spare time Peter enjoys wood and metalwork and more recently, glass fusing. More relaxing pursuits include reading crime/thriller novels and visiting historic buildings.
