Marlborough Lodge Care Home

83-84 London Road, Marlborough SN8 2AN
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8.7 34 Reviews
  • Marlborough Lodge Care Home, Marlborough
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Care Provided by Marlborough Lodge Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Usamah Islam (Director)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A private car park is located at the rear of the home with access via London Rd


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Marlborough Lodge Care Home Reviews (34)

Total of 34, showing 1-20
8.7

Marlborough Lodge Care Home has a Review Score of 8.7 (8.701) out of 10, based on 3 reviews in the last 2 years. Over all time Marlborough Lodge Care Home has 34 reviews.

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Review from S M (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only a small care home. Everyone is treated was an individual and the carers know each person well. Very friendly care home. The carers act professionally and with care.

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Review from Barry C (Son of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in this care home for 3 months. The care and love he received from the staff and management was second to none. I can only thank them for making his last month on this planet pleasant and happy for him. I would need to go into care, recommending Marlborough Lodge - you can feel the
love and care as soon as you walk in.

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Review from Alan M (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved here at the end of July 2023. To date, we have been impressed with the friendliness, politeness and professionalism of the staff at the home. On the occasions we have visited the home, the staff have made us feel welcome, we have been offered tea/coffee and the staff have taken the time
to chat with us and answer any questions we have had. The room is small, but my mother appears to have settled and we are thankful to the staff for this as she has had an unsettling time of recent.

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Review from Jeff P (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident in Marlborough Lodge for six years. My wife and I have been pleased with the care he has received and fed back from management when required. The last two years have been challenging for everyone, but the home has managed very well indeed.

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Review from Martin Q (Husband of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find staff helpful. My wife seems very happy with her care. I am always kept up to date with any issues that arise. She always seems to be clean and tidy.
In all, a very good place for my wife to be looked after.

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Review from H P (Daughter-in-law of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my father-in-law receives.

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Review from C N (Granddaughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed with how happy my grampy is and how he is truly thriving in Marlborough Lodge. The care staff and managers are totally wonderful and always so kind and accomodating - Thank You!

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Review from Cyla H (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for 8 years now. During COVID I have been unable to visit as often as I would like, but I didn't have to worry. I got regular updates and videos and she is always happy. That was my main concern - her happiness and of course, well-being. She couldn't be in better hands or a
better place.

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Review from Lynne B (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived at Marlborough Lodge 2 years ago we as a family have been very happy with the level of care she has received. The staff are very good with her and the other residents. Her physical and mental health needs have been well cared for and the fact that there have been no cases of Covid
at all at the care home has been very reassuring.

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Review from E B (Resident) assisted by family/friend published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff look after me well. The meals are good.
The staff listen to me and respect me when I want to be left alone.

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Review from Clodagh H (Niece of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Marlborough Lodge have been extremely kind and professional to my aunt on her transfer from hospital. She is currently mostly in bed and needs constant care and she has only good things to say about everyone in the home. They treat her with respect, dignity and kindness. Communication with
me is great. Place is spotlessly clean.

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Review from K E (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What I have heard and seen about Marlborough Lodge, I am very happy that my mum is highly looked after and very happy with the place.

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Review from John B (Brother of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, COVID test thorough, no waiting about. Staff very helpful and friendly. My brother is clean and well looked after.

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Review from Heather F (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly wonderful place with exceptional care, tailored to the individual's needs. Marlborough Lodge has made a world of difference, in giving me the assurance that my dad is well looked after, when this was no longer possible to sustain within his own home environment. I am constantly kept informed
about his well-being and of any medical concerns and reassured by the fact that he is being cared for in a way that could not have been met by him living at home. He is treated as an individual with his own desires and interests, taken into account by all staff who go out of their way to cater for his individual personality. He is always clean and well cared for, with the excellent meals adding to his general well-being.

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Review from D D (Daughter of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management are very passionate and outstanding with care, taking time to understand residents needs, medication and listen to residents families. Working as a big team, all staff are outstanding in their own ways of care, bringing interaction and laughter, calmness and friendship, which reflect on the
residents. The home is not modern or plush, but is clean, fresh, light and airy. It has a relaxed happy feel with plenty of freedom for the residents to wander at the leisure inside and outside with no restrictions, with activities on hand. The bedrooms are clean with no restrictions for residents to have their own belongings. Visitors are made to feel welcome with management and staff giving updates on care and concerns. The chef's food is wholesome home cooked, colourful with excellent choices and lots of it. The puddings are fabulous! There are no 'chiefs and Indian's' only one big team, who make this home a special place. Highly recommend.

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Review from David C (Son of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot really say in words just how caring the people at Marlborough Lodge were to my father. My mother has been looking after my father, night and day for around three years now, and this gave her the opportunity to actually have a break, which is so very valuable as she is now 83. The staff were
excellent, and you got a real sense of kindness from them all. There is a lovely, homely feel to the place, which suited my father and as it is only 18 bedrooms so not too big and not too many people for him. The welcome was lovely as his name was on the door and they were all there ready to greet him. Its good to know this could be a respite option for my father for the future. Thank you!

Reply from Fezan Islam, Proprietor at Marlborough Lodge Care Home

Can't thank you enough for your feedback, David. Was a pleasure looking after your Father.


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Review from C F (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff were welcoming and made my mother feel welcome and at home. Always greeted with a smile and offered a cup of tea. It was clean, the food was good. Very caring staff. Attention to detail was great.

Reply from Fezan Islam, Proprietor at Marlborough Lodge Care Home

Thank you, your mother was an absolute joy to be around.


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Review from Gill C (Wife of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here after 2 weeks in a larger hotel-like establishment. He has been made welcome and settled in quickly. The staff and management are brilliant, very keen to make us welcome. They have made every effort to understand my husband's needs and what he feels comfortable with. Emailed updates
during the first few days. For the first time in 4 years, I'm not worried about him.

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Review from R D (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in the home is warm and friendly. The staff are considerate, calming and gentle and thoughtful towards the people in their care.
It is wonderful to see the staff always approach everybody they are caring for with a smile and to see so many people smile back.
I know this warm, caring,
smiling attitude is fully supported by the owner and manager and has been for the two years I have been visiting my mother. The food is top class and the manager and staff and owner are always approachable and friendly.

Reply from Fezan Islam, Director at Marlborough Lodge Care Home

Thank you for the lovely words.


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Review from Robert L (Husband of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word EXCELLENT! All the staff are very dedicated and working wonders in a very kind manner.

Reply from Anaz Basheer, Home Manager at Marlborough Lodge Care Home

Thank you so much for your kind words.


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Current Review Score: 8.7 (8.701)

Overview of Review Score

The Review Score of 8.7 (8.701) out of 10 for Marlborough Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for Marlborough Lodge Care Home is calculated as follows: ( (24 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 34 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.083 Points relating to the number of positive Reviews for Marlborough Lodge Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 3 Positive Reviews ÷ 3.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Marlborough Lodge Care Home

What types of Care is Marlborough Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marlborough Lodge Care Home provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Marlborough Lodge Care Home have?

There are 18 Single Rooms.

What are the Facilities & Services at Marlborough Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marlborough Lodge Care Home to the centre of Marlborough?

0.9 mile(s) as the crow flies, distance by road may be significantly further.