Milford Manor

Milford Manor Gardens, Salisbury SP1 2RN
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8.5 14 Reviews
  • Milford Manor, Salisbury
Milford Manor is a specialist dementia care home for up to 30 people, set in a delightful location just a short walk from the River Bourne.

Widely recognised for its innovative approach to dementia and draws on the work of specialist mental health and dementia centres like Stirling, Surrey and Bradford universities to translate their research findings into practical ways to help and support people with a mental health illness and or complex dementia disease.

Milford Manor cares for vulnerable adults and older people who may require up to 24-hour care for mental health challenges and complex dementia.

This service is purposefully designed to reduce any confusion or anxiety residents may feel – giving the residents maximum freedom and choice in daily lives, encouraging to do as much independently, whilst involving families and friends as often as possible.

All staff, at every level, receive specific specialist training and are supported by an experienced senior team who in turn are supported by a multi-disciplinary mental health support service.

This is a service that often achieves positive sustainable results when others have not. Regular groups are held to allow relatives to offer feedback while also providing information and emotional support to the wider family members of every resident.

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Care Provided by Milford Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jeanette Eriksson (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Milford Manor

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,425 – £1,625

  • Refer to fee information sheet, sample contract and key information documents on the Wessex Care website.


    Provide shared rooms for patients with prices on application as each patient may have different needs.


    FNC Funded Nursing Care: Received from the NHS Clinical Commissions Group from date of admission on a no prejudice basis until FNC assessment is completed. The full weekly fee will be chargeable should the assessment deem client is not eligible. This assessment is conducted independently by the NHS CCG. Currently £187.60.


    Exception denoted by Wessex Care Dependency Assessment. Exceptional care plus circumstances will be priced on assessment.


    Exception Plus denoted by requiring 1 to 1 or more than 2 x Health and or Social Care Staff to monitor, protect, support moving, transferring or repositioning. Additional staff, usually specialist agency, charged at £40 per hour per staff member.


    The above rates are for private clients; Social Services & Wiltshire NHS fees are negotiated by separate contract. All Fees are payable monthly in advance by Standing Order.
  • (these prices are only a guideline, please contact Milford Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Milford Manor Reviews (14)

8.5

Milford Manor has a Review Score of 8.5 (8.485) out of 10, based on 3 reviews in the last 2 years. Over all time Milford Manor has 14 reviews.

Overall Experience

  • 7
  • 6
  • 0
  • 1
  • 0

Date Published

14
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11

Review from A B (Stepdaughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and helpful and I feel my Stepdad is being well cared for here. His room is clean and spacious but doesn't have his own ensuite within it, which would have been better. He is fairly able bodied so I believe he's able to take himself to the bathroom along the hallway. He appears
clean and dressed appropriately.

Reply from Jo McMahon, Operations Manager at Milford Manor

Many thanks for taking the time to complete your review of Milford Manor, it is always so empowering for the team to receive such lovely feedback. I will be sure to let them know.


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Review from Gill W (Wife of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's care is excellent. The staff are friendly, well trained, very caring and most notably patient with everyone that I can see. I am informed when anything is relevant to the care and I feel confident that everything possible is being done to help my husband.

Reply from Jo McMahon, Operations Manager at Milford Manor

Many thanks for your lovely review, the team at Milford Manor will be thrilled to see your positive feedback for the care and service they provide day in and day out. They all care and work so hard. I will be sure to let them know. Thanks again.


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Review from S G (Wife of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff are truly dedicated to making the lives of their residents as safe as possible. Although the single rooms are basic they are clean and comfortable. The main lounge, dining room and conservatory are also exceptionally clean, warm and welcoming. Refreshments are available throughout
the day for residents and their visitors. Varied, nutritious cooked meals are provided including fresh fruit daily. I cannot praise the staff enough.

Reply from Jo McMahon, Operations Manager at Milford Manor

Thank you so much for your wonderful review on your experience of Milford Manor, the team at Milford works so hard to ensure such a high level caring and supportive environment. I will be sure to let the team know. Thank you again.


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Review from Ed S (Husband of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire staff are very committed to providing the highest quality of care for the residents.

Reply from Jo McMahon, Service Manager at Milford Manor

Thank you so much for taking the time to complete a review of the care and support provided by the dedicated team at Milford Manor. It is always so lovely to receive such great feedback and I will be sure to let the team know of your review. Thanks again.


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Review from J B (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum is CHC funded so we are struggling to move her out.
They did not treat Mum's very badly infected toes. She falls regularly and even ended up in hospital overnight with a concussion.
She has lost a great deal of weight.
When I visit she is usually inappropriately dressed to be taken out. Her
things go missing regularly.

Reply from Jo McMahon, Service Manager at Milford Manor

Thank you for your constructive feedback as we take all comments and reviews very seriously and in the case of your Mother I am aware the situation has been dealt with involving the GP who regularly visits the home. In relation to the falls you mentioned, the team at Milford Manor do monitor all our lovely residents due to the complexity of the diagnosis of all our lovely residents at Milford. Many residents do suffer with limited and unsteady mobility, which in turn causes a higher level of falls for some. I personally know and have supported your Mother and I know she particularly enjoys choosing her own clothes daily but I will be sure to speak to the team and feedback your concerns. Going forward if you would like to arrange a meeting with myself or the Registered Manager of Milford we would be more than happy to meet with you. Please just contact me via my email. At Wessex Care we value all feedback, we always reflect, learn and action any areas raised.


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Review from T T (Son-in-law of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent and thorough during the COVID epidemic and communication has been first class. The home has been patient and considerate when we were sorting out the resident troublesome families.

Reply from Jo McMahon, Service Manager at Milford Manor

Thank you for your kind words and feedback, the last 2 years has been difficult for all and receiving such a nice review of the service we provide is a real uplift for the team at Milford Manor.


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Review from L M (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that my mum is being well cared for at Milford Manor. Staff are thoughtful and caring and they respond well to any concerns. The management have kept us updated with clear communications about Covid measures.

Reply from Jo McMahon, Service Manager at Milford Manor

Thank you so much for your positive words and feedback, the team at Milford Manor will really value your feedback and it is so nice for them all to see such gratitude in doing such a worthwhile role.


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Review from Eric R (Husband of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has lewy body dementia and has been in Milford Manor care home since January 2021. The care and treatment that my wife receives at the home has been excellent. Her room is clean and of a reasonable size with a pleasant view into the garden. Arrangements for chiropody and personal care (e.g.
hairdresser, manicure etc.) are made in a timely fashion and reasonably priced. I am contacted in good time if my wife has an accident and the circumstances explained. She is always checked over for any injuries and put on 72 hours surveillance if she might have suffered an internal injury (e.g. concussion). I am able to visit and have video calls with my wife at regular times so I can maintain a good level of contact.


Overall my experience of Milford Manor has been very positive and I have been satisfied with the care provided to my wife at the home. I also feel comfortable that I can contact the home at any time to enquire how my wife is doing and have a phone chat with her most days.


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Review from Ron G (Son of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff friendly and caring. The atmosphere is calm and the facilities are outstanding. The level of staff training is excellent and is ongoing. My relative I feel is in the best place for their condition, receiving care that I was unable to carry on giving due to work constraints. The staff
contact me at work or home if there is anything they feel I need to know about my relatives, such as GP visits and sickness. The home is preparing for a full refurbishment of all the residential rooms, and in communal areas, the carpets are being replaced, where possible, with laminate flooring to ease cleaning.

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Review from S P (Husband of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is now having care as he is bed-bound. He has a morphine patch on his shoulder to reduce back pain that paracetamol no longer is enough for.
He eats well, food is pureed and fed to him by a carer, who is very careful and understanding of his health problems.
Not able to partake in any of
the many activities.

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Review from L W (Wife of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all staff easy to converse with, kind and thoughtful to my concerns if any. The care of my husband, in my opinion, comes second to none.

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Review from A G (Son of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is always a pleasure to visit. The staff are very friendly and helpful. My mother has been there nearly 2 years and is very well looked after.

Reply from Matthew Airey, Managing Director at Milford Manor

Thank you so much for your comments about the team and service at Milford Manor. They are a seriously dedicated and caring team and constructive feedback is so helpful. Thank you again, we will make sure they know about this.


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Review from J C (Son of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting the home we have always been made welcome. My father has always seemed well cared for. On a couple of occasions, he has had a fall and we have always been kept well informed of his progress.

Reply from Matthew Airey, Managing Director at Milford Manor

Thank you so much for taking the time to send in this review. The team and indeed all of us really appreciate the feedback as it helps us to monitor and assess the quality of our care provision. Thank you again.


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Review from Sarah E (Daughter of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The diet for my Mum had been dramatically altered for the better. Mum is vegetarian. Soya is used (for example) and vegetarian jelly is being provided too as a sweet treat. Thank you to the chef!

Reply from Matthew Airey, Managing Director at Milford Manor

Thank you for your second review, the previous one posted on the 24th Jan 2017. The team will be delighted with your very supportive comments, in particular, those regarding the provision of a specialist diet.
The team really do appreciate all feedback whether it is constructive criticism or high praise. This really helps to identify learning and development points and boost morale in a complex and demanding area of care provision. Thank you again for your continued support.


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Current Review Score: 8.5 (8.485)

Overview of Review Score

The Review Score of 8.5 (8.485) out of 10 for Milford Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Milford Manor is calculated as follows: ( (26 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.75 Points relating to the number of positive Reviews for Milford Manor is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jeanette

Jeanette Erikkson

Job Title: Care Manager

Joined: 2015

Jeanette has worked in child care and older person care for 20 years starting in her home country of Sweden and latterly specialising in adult and older people mental health. Jeanette started working for Wessex Care in 2015, progressing through senior care positions in our nursing services to joint Head of Care at Milford Manor. In 2020, Jeanette was appointed as Care Manager for Milford Manor and passed her Care Quality Commission assessment to be awarded her legal registration as the Registered Care Manager.


Frequently Asked Questions about Milford Manor

What types of Care is Milford Manor registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Milford Manor provide?

Own GP if required is an additional type of care provided.

How many Rooms does Milford Manor have?

There are 28 Single Rooms.

What are the Facilities & Services at Milford Manor?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Milford Manor to the centre of Salisbury?

0.7 mile(s) as the crow flies, distance by road may be significantly further.