The Old Vicarage

54 St Mary Street, Chippenham SN15 3JW
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9.9 51 Reviews
  • The Old Vicarage, Chippenham
The Old Vicarage has been a care home for over 58 years.

The Old Vicarage is a charming property, located in scenic surroundings close to Chippenham.

An excellent choice of care home for those looking to achieve a relaxing retirement.

It tailors care packages to the needs of the client and offers a respite service to the surrounding community.

A good social atmosphere is achieved through friendly and efficient care, with garden areas popular with residents and good wheelchair access.

No agency staff used and have a long service staff group 30 years down.

A well-trained staff group that offers skilled and hard-working care for all ranges of elderly care needs.

Proprietors/manager have jointly 108 years of experience.

No COVID cases throughout the pandemic among the residents.

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Care Provided by The Old Vicarage

  • Primary Care Categories
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Old Vicarage (Chippenham) Ltd
  • Person in charge
  • Cheryl Williams (Director / Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (19)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for The Old Vicarage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,350
    • RESPITE Self-Funded Residential Care £1,000 – £1,350

  • •   Dry cleaning can be provided; the cost will be paid for by the resident.
    •   Escorting by staff to appointments is charged at National basic rate pay, transport is paid directly to Link or the Taxi firm
    •   Incontinence pads are charged for, but when possible and after an assessment by the local health authority, some pads can be supplied free of charge
    •   All personal hygiene products, and personal luxuries
    •   Private health care e.g. chiropody and hair dressing
  • (these prices are only a guideline, please contact The Old Vicarage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Come and visit at any time convenient


  • Parking

  • Parking is at the front


The Old Vicarage Reviews (51)

Total of 51, showing 21-40
9.9

The Old Vicarage has a Review Score of 9.9 (9.875) out of 10, based on 13 reviews in the last 2 years. Over all time The Old Vicarage has 51 reviews.

Overall Experience

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Date Published

51
5
5
13
38

Review from Judy M (Stepdaughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage is a lovely residential home. The staff are all fully committed to the care of their residents. In these very challenging times they have gone above and beyond to look after my stepmother, keeping her safe and well.

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Review from Mark H (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage has caring and conscientious staff. The management are always helpful and respond quickly to emails and phone calls. The home itself is very clean, warm and comfortable. Its position by St Andrews Church and near the river is very pleasant. My mother has been very happy living there.

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Review from Mary M (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (94) has lived at The Old Vicarage for 3 years and from the beginning regarded it as her new home. She has always been very capable and independent until Alzheimer's made it impossible for her to continue living alone. The staff completely understand this and treat my Mum with the utmost kindness
and respect. She loves them all! During this pandemic, they have gone out of their way to help us stay in close contact with Mum through VSee calls to her screen and by printing our emails. Mum has 6 children, 4 living in the UK and 2 of us living abroad so this is particularly important during these challenging times when she cannot have visitors. But nothing has been too much trouble and we know she could not be better taken care of. Thank you to everyone at The Old Vicarage for continuing to help my Mum live the best life she can.

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Review from Janet W (Respite Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention, used for my mother for a respite stay whilst family on holiday, but have also used in the past for my father in law. Would have no hesitation in recommending The Old Vicarage, lovely staff, attentive and kind. An outstanding service.

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Review from W O (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 11 years, and who died at the beginning of November aged 106. The care and support given by the management and staff at The Old Vicarage is second to none. In her last days, the care and dignity afforded to her was outstanding.

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Review from Margaret G (Friend of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting as a friend from the local church for the last 6 years. The staff are kind and very caring of the residents. The owner's attitude towards the residents is excellent in every way. The residents enjoy a lovely selection of food and fruit. The residents are full of praise for The Old
Vicarage. One lady of 99 says often she is so glad she is there. My main friend I visit will be 106 years old at the end of the month. The way the staff care for he is exemplary. I regularly recommend this home for others I know who are growing old.

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Review from Derek S (Friend of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend's stay at the Old Vicarage proved to be shorter than anticipated due to his failing health in the last two months of his life. However, I cannot thank the management and staff enough for their continuing concern and the welfare given to him. His treatment, particularly in the last month of
his life, was over and above what one could hope for. The home was a friendly, comfortable place to live in.

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Review from Anthony A (Son of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention given to my mother over the past year. She died peacefully here while I was visiting on 16th November 2018 aged 97 years. Can't praise the manager, care staff, cleaners and cooks etc enough for their excellent service.

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Review from B J (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, caring atmosphere, clean, very friendly staff.
All the staff helpful and up to date with my mother's needs and requirements.
The whole home seems to be run to a very high standard and there is always someone around to answer questions or to talk to whenever I need to speak to somebody.
The
place doesn't smell like an "old persons home" like most do.
Very well done.

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Review from J R (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend lived at The Old Vicarage for 25 years.
She was always singing their praises and was always happy, well looked after.
They helped her through some very difficult times and were dedicated to providing her with the best care.
She loved the owners and staff as much as they loved her.
A
very special place run by some very special people.

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Review from M R (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention day or night time.

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Review from F M (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The answer to your letter I would like to mention I am very happy at The Old Vicarage, also the managers are very good and caring, always helpful and friendly atmosphere also the food is very appetising, I'm pleased to be one of the residents it's a friendly place to be living, I can't really can't
be happier anywhere else.

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Review from K B (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at The Old Vicarage, the staff are amazing and help me willingly. Everyone is so kind and I feel I am now part of an even larger family.
We have a lovely garden to sit in but we are close to town so my family visit easily.

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Review from Claire B (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely family atmosphere. Lovely, patient, caring staff. My elderly Mum is very happy. Moving from living independently alone in her own house to a care home can be very challenging. The staff have managed the transition very well.

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Review from Audrey M (Resident) assisted by family/friend published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault them at all. Very accommodating with everything.

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Review from Elizabeth M (Friend of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very apprehensive about my friend moving into a care home but The Old Vicarage is more than a care home, it's a home. The staff and proprietors care about the residents and are always willing to help and have their best interests at heart. My Friend is so happy and wishes she had made the move earlier,
what she likes is that it's in a quiet area but in the centre of town, so going out is so easy. Other residents are not confused and wandering around and the menu is so variable. Everything is just perfect for her. Thank you The Old Vicarage.

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Review from Philippa K (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff take such good care of us old codgers.

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Review from D B (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother decided suddenly that she wanted to move into a care home in the area. When she visited The Old Vicarage she was immediately attracted by the welcoming staff, the presence of the owner and his family, the homely feel of the place and the large, clean and airy room. Staff helped her settle
in quickly and drew up a comprehensive plan that they share and update regularly. She enjoys the food, the activities and the freedom she has in a warm and caring environment. Whenever we call, her room is always clean and tidy. The staff are excellent. We have no complaints at all.

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Review from Neal (Son of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Small family run care home, great feel and good care offered. Central location, and run with a family feel. Excellent! would recommend to anyone, out of 60 care homes looked at in the Chippenham/Calne/Corsham area this was the one that stood out.

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Review from Frank (Son of Resident) published on 27 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely, friendly and family-run care home for which I have no hesitation in recommending to anyone. The location, by the River Avon, is quiet and peaceful with a lovely garden for the use of residents and visitors. My Father enjoyed his short walk (5mins) into the town centre which is pedestrianised
with all the main facilities you would need.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for The Old Vicarage is calculated as follows: ( (136 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Old Vicarage is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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