The Old Vicarage

54 St Mary Street, Chippenham SN15 3JW
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9.9 51 Reviews
  • The Old Vicarage, Chippenham
The Old Vicarage has been a care home for over 58 years.

The Old Vicarage is a charming property, located in scenic surroundings close to Chippenham.

An excellent choice of care home for those looking to achieve a relaxing retirement.

It tailors care packages to the needs of the client and offers a respite service to the surrounding community.

A good social atmosphere is achieved through friendly and efficient care, with garden areas popular with residents and good wheelchair access.

No agency staff used and have a long service staff group 30 years down.

A well-trained staff group that offers skilled and hard-working care for all ranges of elderly care needs.

Proprietors/manager have jointly 108 years of experience.

No COVID cases throughout the pandemic among the residents.

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Care Provided by The Old Vicarage

  • Primary Care Categories
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Old Vicarage (Chippenham) Ltd
  • Person in charge
  • Cheryl Williams (Director / Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (19)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for The Old Vicarage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,350
    • RESPITE Self-Funded Residential Care £1,000 – £1,350

  • •   Dry cleaning can be provided; the cost will be paid for by the resident.
    •   Escorting by staff to appointments is charged at National basic rate pay, transport is paid directly to Link or the Taxi firm
    •   Incontinence pads are charged for, but when possible and after an assessment by the local health authority, some pads can be supplied free of charge
    •   All personal hygiene products, and personal luxuries
    •   Private health care e.g. chiropody and hair dressing
  • (these prices are only a guideline, please contact The Old Vicarage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Come and visit at any time convenient


  • Parking

  • Parking is at the front


The Old Vicarage Reviews (51)

Total of 51, showing 41-51
9.9

The Old Vicarage has a Review Score of 9.9 (9.875) out of 10, based on 13 reviews in the last 2 years. Over all time The Old Vicarage has 51 reviews.

Overall Experience

  • 44
  • 7
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Date Published

51
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5
13
38

Review from Peter C (Son of Resident) published on 16 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much searching for a care home for my mother The Old Vicarage was immediately an obvious choice as it was friendly, warm, cosy and more house like than hospital style.
My Mother liked the home from day one and it is growing on her more and more. She likes her room and every meal served, also
particularly where it is served, claiming she feels like it is a baronial dinner every day!
The owner is very accommodating looking after the people in the home and his staff are the most friendly and assisting you could hope for.
There is a large garden backing onto a river which is accessible with tea and biscuits available to visitors should they wish to visit their relatives.
On the whole the feeling is of comfort, compassion and homeliness with the added expertise in how the owner and staff conduct themselves.
I recommend this care home unreservedly.

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Review from Rosemary F (Daughter of Resident) published on 16 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm safe and caring environment with staff easy to talk to and who listen. Bright airy rooms and beautiful gardens are an added bonus to the homely atmosphere created by everyone working here.

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Review from Charlotte N (Daughter of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at the Vicarage for a few months and seems happy there and staff always seem keen to meet her needs and ensure she is well cared for. Her room is comfortable and the home itself presents as well maintained and very comfortable.

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Review from B K M (Son-in-law of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff pleasant and helpful, flat is adequate for her limited needs although Mum is a bit isolated in her flat due to its position. Owners are caring and always find time for a chat, unfortunately Mum is unable to use some facilities due to her condition which has slowly worsened over the years, however
she does enjoy the activities she is able to attend.

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Review from Adrian B (Son of Resident) published on 13 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the owners and staff at The Old Vicarage for the love, care and support that they have provided my mum and ourselves during the emotional transition to her new home. Mum has settled into The Old Vicarage more quickly and successfully than I had dared to hope. We know that we can
call with any concerns, and that they will be addressed.

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Review from K H (Son of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard, room, service, food, staff all very good. Well organised with all medication as well.

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Review from A M (Niece of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The owners and staff could not have been kinder to my aunt in the last month of her life. It was very important to her to stay in the Old Vicarage rather than go into hospital.

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Review from Sara C (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind patient staff. Feels like a hotel not clinical. Good home cooked food. Clients stay in their rooms and come out when they wish for meals, tea activities. My mother has a lovely room with own furniture. She loves the dog who comes to her room and lies on her bed with her. Family business, children
and family mix with residents. All of my family love this home and are so grateful for it.

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Review from Vera C (Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at "The Old Vicarage" for seven years and have never regretted leaving my home in Kent where I had lived and was happy for 95 years. My husband died when I was 70 years old, we had both taken part in all that went on in the area especially the church. After my husband died I still continued
with those interests. I came to "The Old Vicarage" to be near my family. I have one daughter and son-in-law two grandsons and their partners, two great grandchildren.

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Review from Robert J (Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I came to above home I was housebound for two years plus hospital treatment stay to help get weight down 27 stone. Since I came I've had my own room, carer and buzzer in case I need help. Carer checks you over for sores or any problems. We have fresh food cooked each day. Exercise class, poetry
writing class and bingo. You can go out if you are safe to do so. Meeting with owners if you need a private talk and they do that in your room. All washing done and you tell them when you come in the food you like or dislike. Everyone who works here has one standard total loving care.

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Review from Grace P (Resident) assisted by family/friend published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service here.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for The Old Vicarage is calculated as follows: ( (136 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 152 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Old Vicarage is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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