The Priory

Greenway Lane, Chippenham SN15 1AA
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9.5 41 Reviews
  • The Priory, Chippenham
The Priory specialises in assisted living, offering quality individualised support for older people in order to help them maintain a lifestyle with which they feel satisfied and respected.

Professional nursing care is practised within a family environment, with a well-trained team committed to getting to understand each residents' requirements.

Privacy is respected, while there are numerous social events and activities to enjoy.

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Care Provided by The Priory

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • Lower Green Ltd
  • Person in charge
  • Paula Burnett (Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for The Priory

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £1,200
    • Self-Funded Residential Dementia Care £875 – £1,295
    • RESPITE Self-Funded Residential Care £875 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £875 – £1,295
  • (these prices are only a guideline, please contact The Priory to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please do visit The Priory at any time. If looking to book an appointment, please do phone, but the home is more than happy for visitors to drop in unannounced as well.


  • Parking

  • The car park is in front of The Priory.


The Priory Reviews (41)

Total of 41, showing 1-20
9.5

The Priory has a Review Score of 9.5 (9.498) out of 10, based on 7 reviews in the last 2 years. Over all time The Priory has 41 reviews.

Overall Experience

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Date Published

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Review from S W (Nephew of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt came to The Priory for respite care and decided to make The Priory her new home. We visit her on a regular basis and we all are pleased with the high standard of service and care being provided by the team at The Priory.

Reply from Paula Burnett, Manager at The Priory

Thank you for your lovely review. It's a pleasure to look after your aunt.


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Review from N S (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the Priory for respite care and after a few weeks decided to make Priory her new home. She enjoys being with other residents and participating in activities. My mother always praises the staff at the Priory especially the chef as she seems to be enjoying freshly cooked meals.

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Review from Deborah T (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last evening I had the pleasure of joining my mum, other residents and their families, and staff at their Christmas Carol Party. We joined in with members of the choir singing Christmas carols. Heard some meaningful readings telling the story of Christmas. This was followed by a vast home-cooked buffet
and Christmas cake. The manager and her team worked incredibly hard to make it a truly festive evening. A wonderful evening was had by everyone.

Reply from Mark Allworth, Director at The Priory

Thank you so much for the review. I am so glad you enjoyed the evening - it is one of my favourites. The Priory is just perfect for Christmas. Thanks again.


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Review from J D (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at The Priory for the last two years having transferred from another home in the county. She settled well and it soon became obvious to our family that she was much happier, recognising very quickly that she was much safer here. The management and staff are very kind, caring and
friendly. My husband and I live some distance away but we are always welcomed when we visit and also invited to join in with lunches out, afternoon teas etc. Mum enjoys most of the weekly activities, particularly the musician visits and she enjoys the visits by the hairdresser. We are very grateful for all the care and attention that The Priory provides for our Mum. Thank you!

Reply from Mark Allworth, Director at The Priory

Thanks - always lovely to see you both when you visit. And now Mum is the proud holder of The Priory Ten Pin Bowling Challenge Cup. A wonderful victory by just 1 point. I have printed some photos for you of the winning lady.


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Review from Denise C (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for fifteen months, it was a difficult time in her life and a huge decision to go into care. I cannot thank all the staff enough for helping us manage the transition in a considered and patient way. My mum is very happy there, she doesn't want to be anywhere else. She feels
safe, has fun, has company and knows that the staff are there if ever she needs them. From our perspective, we implicitly trust the staff to have Mum's best interests at heart, to contact us should there be any concerns and to treat Mum as an individual and with respect. The Priory is an extension of the family, for which we are grateful.

Reply from Mark Allworth, Director at The Priory

Thank you, Denise. Mum did take a few weeks to settle as joining The Priory was, as you say, a major change for her. After getting her bearings, she has become a real character in the home, so vibrant, happy and involved. She loves being outdoors in the summer so, hopefully, the sun will soon shine on us all.


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Review from L D (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely clean, warm and comfortable home from home. Staff and management are friendly, kind and caring. This has helped Mum, who has dementia, settle well into her new home. Home-cooked food always looks and smells appetising. Regular visits by hairdresser and chiropodist make life easier for everyone.
Although lockdown was a difficult time, it was handled as reasonably and sensitively as could be expected within Government guidelines.

Reply from Mark Allworth, Director at The Priory

Thank you for your kind comments. Covid seems so long ago when you mention it, but it was a difficult time, so thank you for your words on how we handled that horrible time.


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Review from Trevor B (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having both parents at The Priory since January/February 2022, they both are happy and received fantastic care from the staff. We are always updated on any issues with my parents and fully trust the staff there to make the right calls. Super happy with The Priory and its team.

Reply from Mark Allworth, Director at The Priory

Thank you, Trevor. It is not often that we are able to care for Mum and Dad together - it has been a privilege and joy for us all.


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Review from M B (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Priory is a well-run, happy care home. My mother has lived in an apartment there for twelve years and has been very happy and well cared for. Many of the staff have been there since my mother moved into the home. The care home provides good varied food, weekly activities and regular outings.

Reply from Mark Allworth, Director at The Priory

Thank you. I did not realise twelve years and what a lot has happened. Your mum is a real character in the home and loves the company and the activities. Will she retain the tenpin bowling cup next week? Fingers crossed.


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Review from Sally J (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Priory care home for nearly ten years. The care she receives is unbelievable! The staff are a wonderful team who absolutely adore my mum. I live quite a distance away but when I come every two weeks I am always greeted with a happy smile from the staff and a cup of tea. Mum is
in the latter stages of dementia but she always looks clean and has lovely clothes on and jewellery.

Reply from Mark Allworth, Director at The Priory

Thank you, Sally. Your mum has been with us a long time and she is a joy to care for - always a smile and a laugh.


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Review from C H (Nephew of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of The Priory has been very positive, if you're looking for a small care home c20 residents I'd have no hesitation in recommending them - very caring, empathetic and responsive to each individual's needs with plenty of activities.

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Review from David B (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for 18 months, during which time there has been a deterioration in his mental and physical health. Despite his increasing needs, the team has risen to the challenge without complaint. He is genuinely cared for, both in practical terms and also emotionally. The ethos is
very much family-orientated, and relatives are encouraged to attend events and activities and provide feedback on the care provided. There is a useful monthly general newsletter, but the staff are approachable at any time for updates on individual residents.
The skills and attitudes of the staff and management are outstanding, but it should be noted that the food is well received, the rooms warm and kept clean.
In summary, my experience is of a caring, well-run homely home, and I am very appreciative of all that they do for my father.

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Review from Jean T (Niece of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt came to live at The Priory 3-years ago when her health started failing.
She was a very private lady, but young at heart and loved the banter and interaction with the team who looked after her.
She enjoyed the regular singalongs and took great care of her appearance using the weekly in-house
visiting hairdresser. Her clothes were laundered and ironed in house with the same amount of care as was afforded to her.
In the last year, she was displaying signs of dementia, but she spoke of "the luxury and good food at this hotel". It was very reassuring to hear this as visits were very restricted during the lockdown period.
A fabulous home.

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Review from Alan B (Nephew of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it was time to help our Aunt relocate to a care home, she told us that she wanted to go somewhere classy. I and my sister initially moved her to a care home, run by a big name in the industry, which we thought would fit that description. We soon felt the need to review that original placement and
were very fortunate to have secured a place for her at The Priory, which she soon referred to as home. We are very thankful to the whole team at The Priory for the wonderful care, regular activities and food she enjoyed during her stay. She particularly likes the regular supply of tea, biscuits and cake..! Sadly our aunt passed away at The Priory earlier this year, but with great dignity, comfort and support to the end. The knowledge that our aunt was well cared for was also a great comfort to us too. In conclusion, we are firm in the view that the life of our aunt was both extended and enhanced by her years at The Priory and the excellent care provided by the whole team.

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Review from Victoria W (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can hardly believe how lucky we were to find The Priory for Dad. My brother said he didn't think it was possible anyone would spoil Dad as Mum did, but The Priory really did. We didn't think Dad would ever want to move to a care home, but he'd become lonely at home on his own, went for a cup of tea
one afternoon and could hardly wait to return as a resident. As soon as he arrived, you could see the relief on his face: he was 'home', he stopped worrying, everything was taken care of, no one fussed him if he wanted to join an activity he could, but if not, there were always quiet, sunny spaces where he could read his paper, watch the world go by, but still be part of the 'family. It changed the quality of Dad's life and ours too. My young grandson loved visiting his 'GeeGee' in The Priory and always had a huge welcome from the staff, as we all did. On Dad's birthday, his old friends joined him for a birthday tea and the home's famous cakes. We couldn't have asked for more.

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Review from Maureen A (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Priory for five and a half years, and in that time, we thought she received the best care we could hope for. The staff were all very caring, and nothing was too much trouble.

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Review from Gary H (Friend of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend in The Priory care home is nearly 100-years-old. At times, she can be quite difficult, but we've been very pleased with how happy that she is in The Priory. The staff are very friendly, caring and efficient. The food is first class. The accommodation is clean and very comfortable.
In short,
The Priory is perfect in every way.

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Review from David B (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of our Mum in 2006 Dad looked after himself in their house but by 2016, his knees failing and after several falls, it was clear that this couldn't continue. His GP recommended The Priory for a 'two-week respite'.... which lasted almost five years! Overcoming his pride, natural to
us all, Dad recognised ultimately and accepted that he was now in a so much safer and better place, and best of all after living alone had wonderful company from fellow residents and the simply wonderful and loving owners/management/carers/staff at the Priory.
Would I recommend The Priory - yes without any doubt? It is in a lovely building on a quiet road, but it is what's within that is so much more. The rapport, friendship, humour and love between the residents and staff (most of whom are long-term) is palpable, and for us (living four hours away) that was so important. Plus of course the warm welcome we always got, and tea and biscuits.
A loving house to spend the evening of one's years.

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Review from J C (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for residents at The Priory is very good. The staff make each person feel special, treating them like family members. The small scale of the home means that care is very personalised, with full freedom of choice for activities and meals - residents can ask for something completely different
to the menu plan if they want to and this can almost always be accommodated as the meals are freshly prepared on the premises to a high standard.
In normal times, there is a varied entertainment programme, with different musicians each week and other artistic activity organised by a dedicated member of staff, but also trips out to local places of interest and even 10-Pin Bowling! During the lockdown, they quickly purchased an iPad so that residents could enjoy video calls with relatives and friends. They also had different themed activities each week.
The manager always has time to answer any questions, and during the lockdown, there were weekly updates from the owners.

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Review from Susie C (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Priory for nearly 5 years. As a family, we have been more than happy with the standard of care and the attitude of all the staff.
Our father had his 100th birthday at the beginning of lockdown, we had to cancel his party and none of us was able to be with him, but
the staff made sure that we could all skype him and that he had a memorable day. The staff have gone to great efforts to keep the residents entertained during lockdown while they weren't able to have visitors. The staff always address the residents respectfully and also affectionately. My father regularly tells us how happy he is and that he feels well cared for.
Knowing that he is safe at The Priory over this difficult time has been a great help.

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Review from Di B (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where does one start? The care that is received by the residents is wonderful. The staff are so dedicated, caring and work so hard. The residents' needs are fully met and so nice to have staff who have been there for several years and not bank staff as a lot of homes have most of the time.
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are amazing and have themes every week following the theme through each day with something different.
The Priory is immaculate and the food freshly cooked with a choice. Cakes etc all homemade and very inviting. Nice to see such a variety of lovely food including foods from other countries. All in all, The Priory is a one-off home and the residents could not be looked after better anywhere else. During COVID and lockdown, everything has been put into place and so much support to the residents who have been able to see their families. Can’t thank them enough.

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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for The Priory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for The Priory is calculated as follows: ( (67 Excellents x 5) + (17 Goods x 4) ) ÷ 84 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for The Priory is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about The Priory

What types of Care is The Priory registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Priory provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Priory have?

There are 24 Single Rooms.

What are the Facilities & Services at The Priory?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Priory to the centre of Chippenham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.