Ridgeway House

The Lawns, Wootton Bassett, Swindon SN4 7AN
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9.7 65 Reviews
  • Ridgeway House, Swindon
Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Ridgeway House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Hannah Mason (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridgeway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,220 – £1,345
    • Self-Funded Residential Dementia Care £1,360 – £1,410
    • RESPITE Self-Funded Residential Care £1,340 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,495 – £1,550

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Ridgeway House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Ridgeway House Reviews (65)

Total of 65, showing 1-20
9.7

Ridgeway House has a Review Score of 9.7 (9.741) out of 10, based on 20 reviews in the last 2 years. Over all time Ridgeway House has 65 reviews.

Overall Experience

  • 43
  • 20
  • 2
  • 0
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Date Published

65
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Review from H H (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at the Ridgeway House now for a few months she is really settled now she is joining in with the activities which the team is great and really gets them moving and thinking. Everyone of the staff are kind, considerate, and loving to my Mum and to me.
Love and thanks to you all.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

We're delighted with how well your mum has settled in with us here at Ridgeway House, and we're very glad she's here. Thank you very much for taking the time to share your feedback - it's much appreciated by us all.


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Review from Helen C (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a special place Ridgeway House is, the staff are just the kindest, most caring, empathetic, and supportive people you could hope to have to look after your loved ones, and are not recognised enough for their dedication and hard work, thank you for all you do!
My dad is extremely well cared for
in a safe, happy, and stimulating environment. So many people have commented on how much better he looks since being at Ridgeway House because of the excellent care he receives.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

What lovely feedback, thank you! Your comments mean a great deal to the whole team. It's an honour to care for your dad, and we love to see him looking well. Please just ask if there is ever anything more we can do to support him, or your family.


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Review from S S (Power of Attorney of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is not just for the above date but for a much longer period
All the carers are very warm and caring for the elderly person I'm responsible for (LPA).
Nothing is too much trouble for them to make her smile and make her comfortable.
I'm always greeted with a smile when I visit by all
the staff and carers.
Her and myself are very happy with the care that she is receiving.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

We really appreciate your feedback, thank you. It's good to hear that you are both so happy with the experience at Ridgeway House. Please don't hesitate to ask if there is ever anything more we can do to support you.


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Review from Jenny B (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ridgeway House has gone above and beyond providing such a lovely 'homely' environment - for my mum, who has been a resident for nearly two and half years, now.
The home is so clean with a lovely, welcoming atmosphere.
It is such a joy to visit and I always look forward to visiting her, as the staff
are so warm, friendly, and professional, too.
I feel so happy, knowing that Mum is happy, and well cared for and I think my siblings will agree.
Thank you - to all, it means a great deal to me.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for your kind words, and for taking the time to write us a review - it's very much appreciated by the whole team. It's a pleasure to care for your mum, and lovely to know that she is happy with us at Ridgeway House. If there is ever anything more we can do to support your mum or your family, please just let us know.


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Review from Steve W (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old Mum had been living independently for 4 years but has got to the point where she can not look after herself and will not accept a carer coming in 3 times a day. She also has dementia and is very forgetful.
A friend's mother-in-law had stayed at Ridgeway house years ago so we went to
see them on Thursday and by Monday we managed to move mum into their care.
On our initial visit we were impressed with the energy of all the staff, the welcoming atmosphere, and how clean everything was. All staff seemed to have a 'can do' attitude and many have been employed there for 5 years +.
Mum is difficult to manage but her 2 allocated carers have already got her eating in the communal area and will get her to gradually integrate over the next few weeks. Nothing seems too much bother for them.
Two of the carers got all the legal paperwork in place immediately and the Manager has been keeping us updated on a daily basis on how mum is settling in.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for taking the time to share your experience of Ridgeway House - we're delighted to be able to support your mum, and your wider family. We really appreciate your feedback and it's been great to see your mum settling in so quickly. Please don't hesitate to ask if we can do anything more to help.


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Review from R W (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a really lovely place, and my friend has settled very well.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for your review, we do appreciate it. It's great to have your friend with us, and always a pleasure to welcome visitors.


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Review from Martin S (Cousin of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been at Ridgeway House for some time now, from the first time he entered Ridgeway he has been looked after in a totally professional way from the manager to the carers.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for taking the time to write us a review - it does mean a lot to the team. We're glad to have your cousin with us here at Ridgeway House. Do let us know if there is anything more we can do for him.


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Review from Debs M (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad is being really well looked after since coming to the care home at Ridgeway House. The home put on an amazing birthday party for his 88th birthday. All the staff are incredibly caring and Dad enjoys all their company.

Reply from Rowen Campbell, On behalf of the team at Ridgeway House

We appreciate you taking the time to write us a review - thank you for your kind words. It's a delight to have your dad with us and it was an absolute pleasure to host his birthday party. If there is anything else we can do for him, or you, please just let us know.


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Review from C H (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with how Mum is looked after. She is always happy and is always happy with everything that is happening. The carers are always friendly and helpful.

Reply from Rowen Campbell, On behalf of the team at Ridgeway House

Many thanks for taking the time to share your feedback of Ridgeway House - we do appreciate your comments. We're glad to have your mum with us. If there is anything more we can do for her or your family, please just let us know.


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Review from Anita H (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can truly say this care home is so lovely and caring. All the team give you a great welcome and really want to help. It was such a sad day when Dad had to go into care as his dementia was getting so bad but when we arrived at Ridgeway they treated him so well it made us feel comfortable leaving him.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for your kind words, which I'm sure will offer comfort to others in a similar position of having to make that decision for a loved one. If there is anything else we can do for your family, please don't hesitate to ask.


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Review from W P (Brother-in-law of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been going to the care home now for three months, a warm welcome each time from the staff. My sister-in-law is always well-dressed and well-fed, the meals always look very nice. Her room and all of the home is always clean and tidy with all the other residents looking well cared for. Activities
every day to keep the residents occupied and stimulated to which my sister-in-law always joins in with. We highly recommend Ridgeway House. Thanks.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

We're so glad to have your sister-in-law with us, and to see her so settled with us. We appreciate you taking the time to share your experiences of Ridgeway House, and if there is anything else we can do to support your family, please just let us know.


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Review from G T (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Ridgeway for 6 months now, and we couldn’t be happier with the care she receives.
The home is so clean, and homely. Always have fresh flowers around.
My mum is full of smiles, and laughter.
The home has some amazing entertainment and events - our favourite being the summer BBQ.
We
are so thankful to all of the staff for all they do for my mum, and all of us as a family.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for your kind words and for taking the time to write us a review - we really do appreciate it. It's a pleasure to have your mum with us and we're glad she's settled and happy. If there is anything more we can do for her, or for you, please just let us know.


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Review from J R (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with all aspects of the care my mother is receiving. Thank you.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for sharing your feedback. It's great to have your mother with us, and if there is ever anything else we can do to support her, please don't hesitate to ask.


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Review from Stephen N (Son-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my father-in-law receives. It was a big family decision to accept that my wife could not look after her father any longer. The staff and management are amazing and made the transition so much easier. Dad is so happy in his room and loves all the staff. It seems to be one
big family. There is a lovely atmosphere in the home and the staff are very busy they have time for the families as well.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for your kind words and for taking the time to submit a review - it does mean a lot to us to hear your feedback and to know that your father-in-law is doing so well with us. It's a privilege to care for him. Please let us know if there is anything more we can do to support him or your family.


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Review from M O (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Ridgeway House since April 2023. In that time, unfortunately, her Alzheimer’s and physical health have deteriorated so this has made it harder for her to join in with activities. However, it is not for want of trying by the team at Ridgeway House! They obviously care about the residents
and always have a smile and kind words to say when myself and my wife visit. When Mum first arrived there were some issues with the laundry service so Mum did run out of clothes sometimes. This appears to be much better now. There was also a short period of time in Nov/Dec when Mum’s room was not very clean. However, again, this seems to have improved. Both issues, I believe were due to being short-staffed. Although it is hard to see Mum as she is now, we know she is well looked after, the food always seems lovely and the staff are very caring and friendly.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

We appreciate you taking the time to write us a review, thank you. Your feedback is important to us. It's a privilege to be able to care for your mum here at Ridgeway, and if there is anything else she needs, please don't hesitate to let us know.


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Review from D J (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The cleanliness of Ridgeway is excellent the staff always greet you with a warm smile. The events that family and friends are welcomed to are great fun.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thanks for your feedback, we do appreciate it. We love to have family and friends to visit, and you're always welcome to join events.


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Review from Diane F (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ridgeway House feels warm and welcoming. Nothing is too much trouble.
The place is clean, residents are well looked after. Food is very good. Entertainment is regular. I feel happy that my mum is so well looked after.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for your review and for taking the time to write us a review. We're delighted to have your mum with us, and if there is anything else she needs, please don't hesitate to ask.


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Review from Julie B (Wife of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ridgeway for a while. He is very happy and loves it! Quite a thing for me as I live in Spain and see him rarely. The home is amazing; they look after him so well and have been understanding and fabulous to me when I manage to come over! The food is fab here. Thank you so much!
Care fab, all fab!

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for taking the time to write us a review and for sharing your husband's experience of Ridgeway. We appreciate your feedback.


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Review from P L (Wife of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I myself and all out family could not wish for a better place for my wife to be cared for.
The management and carers all do a wonderful caring job, not only for my wife I feel they also seem to care for me, it is so nice she is being so well cared for.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for writing us a review and sharing your feedback. We're glad that we are able to support both you and your wife and if there is anything else we can do for your family, please just let us know.


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Review from C W (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad became a permanent resident at Ridgeway House in March 2023. All the staff have been amazing with Dad; polite, courteous, patient, caring and attentive. The care home itself is always clean and tidy and smells fresh and clean. The garden is well looked after with plenty of outside seating and well
attended borders.

Reply from Rowen Campbell, on behalf of the team at Ridgeway House

Thank you for taking the time to write us a review, I will make sure the team at Ridgeway sees it as I know feedback is important to them. Please don't hesitate to ask if there is anything we can do for either you or your dad.


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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Ridgeway House is calculated as follows: ( (184 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 239 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgeway House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Hannah

Hannah Mason

Job Title: Home Manager

Hannah has been Ridgeway Home Manager since early 2022 and has worked in the care sector for 11 years.
Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.


Karen

Karen Collins

Job Title: Care Leader

Joined: 2012

Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.


Nikki

Nikki Large

Job Title: Day Centre Co-ordinator

Joined: 2012

Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.


With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.


Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.


Alison

Alison Chapman

Job Title: Administration Assistant

Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.


Frequently Asked Questions about Ridgeway House

What types of Care is Ridgeway House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgeway House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Ridgeway House have?

There are 43 Single Rooms.

What are the Facilities & Services at Ridgeway House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Ridgeway House to the centre of Swindon?

5.2 mile(s) as the crow flies, distance by road may be significantly further.