Ridgeway House

The Lawns, Wootton Bassett, Swindon SN4 7AN
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9.7 65 Reviews
  • Ridgeway House, Swindon
Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Ridgeway House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Hannah Mason (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ridgeway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,220 – £1,345
    • Self-Funded Residential Dementia Care £1,360 – £1,410
    • RESPITE Self-Funded Residential Care £1,340 – £1,470
    • RESPITE Self-Funded Residential Dementia Care £1,495 – £1,550

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Ridgeway House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Ridgeway House Reviews (65)

Total of 65, showing 21-40
9.7

Ridgeway House has a Review Score of 9.7 (9.741) out of 10, based on 20 reviews in the last 2 years. Over all time Ridgeway House has 65 reviews.

Overall Experience

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Date Published

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Review from L B (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad spent two weeks at Ridgeway House Care Home for respite care. From our first visit through to Dad's stay, all the staff were extremely friendly, caring and couldn't do enough to support Dad as well as us as a family.

Reply from Rowen Campbell, Regional Marketing Manager at Ridgeway House

Thank you for taking the time to write us a review - it's much appreciated. Your dad is welcome back with us anytime. I'll pass on your comments to our team at the home as they do love to get feedback.


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Review from J H (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum only moved in today, 6/2/2023, but my experience so far has been very good. Everyone has been very helpful and friendly. The manager has been very helpful in making Mum's transition here very easy. Very difficult to comment on other things as Mum's only just arrived.

Reply from Rowen Campbell, Regional Marketing Manager at Ridgeway House

I'm glad to hear your first impressions are so positive and that your mum's move has gone well. Thank you for taking the time to write us a review, especially during this transitional time - we do appreciate it. I will pass on your comments to the manager at Ridgeway so she can share them with her team.


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Review from P M (Son of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful, home and room are very clean.
Mum is very well looked after. She is happy and is happy with her room, staff and support. Well done.

Reply from Freya Higgs, Marketing Administrator at Ridgeway House

Thank you for your feedback. I am glad your mum is enjoying life in the home. I will pass this on to our team.


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Review from C H (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and welcoming feeling at Ridgeway House. The staff welcomed dad and settled him into his room. He felt at ease straight away. Lovely room, very clean and a perfect location for him.

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Review from S T (Friend of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ridgeway House has looked after my friend for three and a half years and always treated her with respect and kindness. They have worked to ensure she has food that meets her 'fussy' eating patterns and encourage her to join in activities. The care team is very well supported by an excellent laundry,
housekeeping and activity team. Improvement in communication with families would be a help and we are very much looking forward to working with the new Head of Care and the Manager.

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Review from C B (Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice staff very helpful. Management is very excellent. Met some good friends and someone that is now very special to me.

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Review from Linda B (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is pleasant. The staff are very kind and caring. The food is very good, there is plenty of choice for the food and is nice (also a choice of teas). There is plenty of entertainment, which is good fun, and the entertainment staff listen to any idea that crops up. A good home, staff are caring,
and if there is any problems, they help you.

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Review from Janet T (Respite Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoying my stay.
Such a home from home.

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Review from Barbara O (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to be back in Lorna Doone; everyone is so nice and pleasant, love the quiz and all we do.

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Review from Gwendoline S (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all-round.
Better looked after.

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Review from John G (Son-in-law of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother-in-law went into the home, she was very distressed to be losing her independence. However, now, some 12 months later and despite the current situation, she is very contented and happy. She likes the way she is looked after and enjoys the food.

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Review from P A (Sister of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication and support even though I am across the pond in America. Thank you for your efforts to keep us in touch. Move-in was simple, genuine caring workers. Food is spoken about with enthusiasm!

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Review from Jacquie (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very welcoming and supportive, not only to the residents but also the relatives that have had to make the difficult decision to place a loved one into care.
My Mum has advanced dementia and the transition for her was very difficult and confusing. Although she has only been at Ridgeway
House for a few weeks, each week has shown a marked improvement from the initial backward steps she experienced. That can only be put down to the dedicated care staff. The transition has not been helped due to the Covid-19 virus but staff have gone out of their way to make visiting a more positive experience for both my Mum and us, her family.

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Review from Elaine L (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with how the home has coped with lockdown and Covid-19. They seemed to time shutting down and beginning to open to visitors perfectly. Arrangements for making our visits work very well. I have never had problems visiting at around the time I wanted to and am always welcomed by carers.
My mother has improved physically so much since she entered the home in January. Her dementia is worsening all the time but the carers are doing their best for her and she is happier than she was on her own.

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Review from Hannah L (Granddaughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and caring but a few members stand out as particularly special. Lots of inclusive activities, and a lovely garden. Good varied food and Ridgeway is kept lovely and clean. I'm writing this review during Covid-19, where all staff are doing their best and going above and beyond.
Although we can't visit, I can confidently trust the staff are keeping residents safe, happy, loved and connected to family.
Thank you Ridgeway.

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Review from Jane S (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the atmosphere on entering Ridgeway has been warm and welcoming, everyone is happy and professional in their work.
I feel that they are very caring and are doing a fantastic job in this difficult time, I applaud them all. I know that mum, having only just moved in has been finding
it difficult to adjust, especially with being in her room, (not what she envisaged when deciding to move in). She like many is confused about life as it is but, I know she is in safe hands and that they are trying to do activities with her to brighten her day.
It has been lovely being able to video call mum, it's so important.
The management and staff always listen to any concerns I have and act on them.
I can not think of a better place for mum to be at this present time. I have nothing but admiration for everyone there.

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Review from Emma B (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been living at Ridgeway House for nearly 4 years now and we (the family) are very pleased with the care he receives. He is extremely happy and is always lovely to see when we visit. The carers are always cheerful and very helpful but I have to say since the lockdown due to Coronavirus
they have been excellent! It has been very difficult not to be able to see my dad but the updates on a social media app and video messaging calls have certainly helped in these difficult times. Everyone at Ridgeway is doing a truly amazing job keeping our dear dad safe and well. Thank you so much we really do appreciate it.

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Review from P P (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everybody very nice and helpful, all very pleasant and helpful, good food, comfortable rooms and good food, a very nice home to be in when you are not 100% fit.

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Review from R G (Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints in any departments.

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Review from Ian F (Son of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is nearly 92 and almost at the end of her life. We are very impressed with the staff in the home and the standard of care. Everybody there is looking after her very well and making her feel comfortable.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Ridgeway House is calculated as follows: ( (184 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 239 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ridgeway House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Hannah

Hannah Mason

Job Title: Home Manager

Hannah has been Ridgeway Home Manager since early 2022 and has worked in the care sector for 11 years.
Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.


Karen

Karen Collins

Job Title: Care Leader

Joined: 2012

Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.


Nikki

Nikki Large

Job Title: Day Centre Co-ordinator

Joined: 2012

Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.


With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.


Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.


Alison

Alison Chapman

Job Title: Administration Assistant

Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.