Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Ridgeway House has a Review Score of 9.7 (9.741) out of 10, based on 20 reviews in the last 2 years. Over all time Ridgeway House has 65 reviews.
Review from Jayne S (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Value for Money
Review from E G (Wife of Resident) published on 13 November 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Value for Money
Review from S G (Daughter of Resident) published on 3 September 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Value for Money
Review from E W (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Philip S (Son of Resident) published on 19 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from A O (Son of Resident) published on 2 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Adrian A (Nephew of Resident) published on 2 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
The team provided a practical, quick and caring solution for the family at a difficult time.
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Review from Margaret W (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Martin S (Son of Resident) published on 6 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from H C (Daughter of Resident) published on 2 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Gill G (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
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Value for Money
Review from M C (Son of Resident) published on 4 April 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Esther Cambridge, Home Manager at Ridgeway House
Thank you for taking the time to submit a review, which is very much appreciated. I hope that following our conversation you are now reassured regarding the staffing levels. If you have any further concerns at any time, my door is always open.
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Review from Ethel W (Resident) assisted by family/friend published on 31 March 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Ronald H (Resident) published on 16 March 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from M C (Son-in-law of Resident) published on 15 March 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Treated with Dignity
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Value for Money
Review from Jocelyn D (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from L P (Granddaughter of Resident) published on 14 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Ernest G (Son of Resident) published on 18 August 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Philip E (Son of Resident) published on 10 August 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Val C (Resident) published on 7 August 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Safety / Security
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Value for Money
The Review Score of 9.7 (9.741) out of 10 for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.741 for Ridgeway House is calculated as follows: ( (184 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 239 Ratings = 4.741
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ridgeway House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hannah has been Ridgeway Home Manager since early 2022 and has worked in the care sector for 11 years.
Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.
Job Title: Care Leader
Joined: 2012
Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.
Job Title: Day Centre Co-ordinator
Joined: 2012
Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.
With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.
Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.
Job Title: Administration Assistant
Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.
