Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Seymour House has a Review Score of 9.5 (9.497) out of 10, based on 13 reviews in the last 2 years. Over all time Seymour House has 103 reviews.
Review from Carol M (Wife of Resident) published on 10 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
Thank you for your feedback and for your recommendation! We're delighted to have your husband with us at Seymour House, and if there is ever anything more we can do to support him, please just let us know.
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Review from Sarah P (Daughter of Resident) published on 5 February 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
Thank you for your feedback and for taking the time to share your views on Seymour House, we do appreciate it.
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Review from D D (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card •
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Overall Experience
1.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
Thank you for taking the time to share your opinions of Seymour House, and acknowledging the high standards of care here. Our home manager would like to discuss with you some of the other points you raise so she can reassure you and she will be in touch with you directly. The wellbeing of all our residents is always our top priority.
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Review from Lanie P (Daughter of Resident) published on 4 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
That's really lovely feedback, thank you! We appreciate your comments, and your taking the time to share them. It's a pleasure to have your mum with us at Seymour House, and we understand how important it is for families to be able to get information about their loved ones. Please don't hesitate to ask if there is anything more we can do to support you or your mum.
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Review from D E (Relative of Resident) published on 29 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
Thank you for your feedback and for taking the time to write us a review - we do appreciate your kind words. Please don't hesitate to ask if there is anything more we can do for your family.
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Review from Julie W (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
Thank you for your feedback and for taking the time to share your mum's experience of Seymour House. I'm glad she is settled with us - if there is anything else we can do for her or your family, please just let us know.
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Review from Dawn H (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Seymour House
Thank you for taking the time to share your experiences of Seymour House. We're so glad your father has settled well and is happy with us. Do let us know if there is anything else we can do for him, or for your family.
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Review from C L (Son of Resident) published on 14 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of at Seymour House
Thank you for your kind words. It's a pleasure caring for your mum, we love that she comes on the various trips we organise for our residents and has as much fun as we do! I will ensure the team is notified of your comments - thank you!
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Review from David L (Son of Resident) published on 26 May 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, On behalf of the team at Seymour House
Thank you for taking the time to share your views of Seymour House - we really do appreciate it. I'm glad your mother is so happy with us. If she or you needs anything more, please just ask.
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Review from Helen R (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
Thank you for your feedback - I will make sure the team sees it. We are very lucky with our garden at Seymour House, both the grounds themselves and the surroundings, and it's always nice to know that residents and their families are able to enjoy them together.
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Review from D D (Resident) published on 10 May 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell at Seymour House
Thank you for taking the time to share your experiences of Seymour House. Do let a member of the team know if there is anything else we can do for you.
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Review from Rhoda G (Resident) published on 10 May 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
I am so glad to hear that you are happy with us at Seymour House. Thank you for taking the time to write us a review and sharing your feedback. I'll make sure the team sees your comments, as I know they love to hear them.
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Review from J B (Wife of Resident) published on 10 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Seymour House
Thank you for taking the time to write us a review, and I'm glad to hear that you feel as much a part of our family as your husband is. If there is anything any of our team at Seymour House can do for you, please don't hesitate to ask.
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Review from Stuart S (Son of Resident) published on 23 September 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Teresa H (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Roberta N (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Pauline L (Resident) published on 3 August 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Sarah G (Daughter of Resident) published on 14 July 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Simon A (Regular Volunteer) published on 19 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Marilyn A (Regular Volunteer) published on 13 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.5 (9.497) out of 10 for Seymour House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.497 for Seymour House is calculated as follows: ( (96 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 153 Ratings = 4.497
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Seymour House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Dec 2019
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Job Title: Home Manager
Joined: 2020
Victoria joined the Trust in March 2020, having worked in healthcare for over 25 years, and she has built lots of knowledge and experience in that time. Her passion has always been caring for the elderly.
Before becoming the Home Manager at Seymour House, Victoria was the Deputy Manager at Bourne House in Salisbury, and the Head of Care at The Cedars in Purton. Victoria has recently completed a Level 5 management qualification for health and social care. She likes working with the team, and the wider Trust community and feels supported by the company to do her role to the best of her ability.
Out of work, Victoria loves to travel. She is currently working on a project with her husband to convert a van into a campervan to make seeing more of the country easier. She is mum to two children.
Job Title: Care Leader
Joined: 2013
Luan Mitchell has worked in the care sector for 8 years since April 2013, starting her career as a Housekeeper, then becoming a Carer.
From this position, Luan developed a real passion for elderly care and making a difference to those she cared for. Luan then progressed to become a Care Leader at Athelstan House. Gaining specific qualifications and training in residential and dementia care, she had a desire to progress further within the Trust.
Luan has now started in a new role as the Head of Care at Seymour House. Luan loves her new role and works with a very passionate and committed team. Luan is dedicated to ensuring the residents we care for receive the highest standard of care. In her role, Luan supports and supervises the care team to promote a person-centred approach and ensure residents wishes are respected. When not working, Luan enjoys spending time with her family and friends as well as going on walks.
Job Title: Activities Co-Ordinator
Joined: 2013
Hayley joined the Trust in 2001 after previously working at Seymour House for Wilts Council. Hayley worked as a night carer for many years whilst her children were young and then switched to become an Activities Co-Ordinator around six years ago.
Hayley loves her job and also enjoys helping out with care shifts when she is needed.
Job Title: Administration Assistant
Joined: 2019
Lauren started with the Trust in April 2018, previously working at Hungerford House as the Activities Co-ordinator.
She worked in the care industry for over 8 years, starting in Chippenham Community Hospital as a Ward Clerk for 3 years, then started at a care home as an Administrator for 5 years.
She really enjoys working in the care sector as each day is different and she likes meeting lots of people with different personalities.
Lauren is a very outgoing, bubbly, laughable person who will do the upmost to help anyone!
