Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Seymour House has a Review Score of 9.5 (9.497) out of 10, based on 13 reviews in the last 2 years. Over all time Seymour House has 103 reviews.
Review from Terry (Resident) published on 18 April 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from N R (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Maureen W (Resident) published on 27 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Linda P (Friend of Resident) published on 26 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Kara J (Daughter of Resident) published on 24 August 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Stephen A (Son of Resident) published on 19 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Beverley W (Daughter of Resident) published on 19 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Samantha A (Granddaughter of Resident) published on 19 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Patricia A (Daughter-in-law of Resident) published on 19 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Michael S (Son of Resident) published on 14 August 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Dawn Wallburton, Home Manager at Seymour House
Thank you very much for your review, which is much appreciated. We were glad to be able to support your Mother and she is missed by all of us. We are, however, delighted that you have so generously committed to continue to visit the home as a volunteer and look forward to welcoming you back.
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Review from Martyn S (Son of Resident) published on 3 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Steve H (Grandson of Resident) published on 3 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Zac M (Grandson of Resident) published on 3 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Anne H (Daughter-in-law of Resident) published on 22 July 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Paul C (Son of Resident) published on 21 July 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from David W (Son of Resident) published on 20 July 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Roy T (Son of Resident) published on 20 July 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Kerri A (Granddaughter of Resident) published on 20 July 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Rachael S (Granddaughter of Resident) published on 20 July 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Jane B (Daughter of Resident) published on 20 July 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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The Review Score of 9.5 (9.497) out of 10 for Seymour House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.497 for Seymour House is calculated as follows: ( (96 Excellents x 5) + (43 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 153 Ratings = 4.497
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Seymour House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Dec 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2020
Victoria joined the Trust in March 2020, having worked in healthcare for over 25 years, and she has built lots of knowledge and experience in that time. Her passion has always been caring for the elderly.
Before becoming the Home Manager at Seymour House, Victoria was the Deputy Manager at Bourne House in Salisbury, and the Head of Care at The Cedars in Purton. Victoria has recently completed a Level 5 management qualification for health and social care. She likes working with the team, and the wider Trust community and feels supported by the company to do her role to the best of her ability.
Out of work, Victoria loves to travel. She is currently working on a project with her husband to convert a van into a campervan to make seeing more of the country easier. She is mum to two children.
Job Title: Care Leader
Joined: 2013
Luan Mitchell has worked in the care sector for 8 years since April 2013, starting her career as a Housekeeper, then becoming a Carer.
From this position, Luan developed a real passion for elderly care and making a difference to those she cared for. Luan then progressed to become a Care Leader at Athelstan House. Gaining specific qualifications and training in residential and dementia care, she had a desire to progress further within the Trust.
Luan has now started in a new role as the Head of Care at Seymour House. Luan loves her new role and works with a very passionate and committed team. Luan is dedicated to ensuring the residents we care for receive the highest standard of care. In her role, Luan supports and supervises the care team to promote a person-centred approach and ensure residents wishes are respected. When not working, Luan enjoys spending time with her family and friends as well as going on walks.
Job Title: Activities Co-Ordinator
Joined: 2013
Hayley joined the Trust in 2001 after previously working at Seymour House for Wilts Council. Hayley worked as a night carer for many years whilst her children were young and then switched to become an Activities Co-Ordinator around six years ago.
Hayley loves her job and also enjoys helping out with care shifts when she is needed.
Job Title: Administration Assistant
Joined: 2019
Lauren started with the Trust in April 2018, previously working at Hungerford House as the Activities Co-ordinator.
She worked in the care industry for over 8 years, starting in Chippenham Community Hospital as a Ward Clerk for 3 years, then started at a care home as an Administrator for 5 years.
She really enjoys working in the care sector as each day is different and she likes meeting lots of people with different personalities.
Lauren is a very outgoing, bubbly, laughable person who will do the upmost to help anyone!
