Watersmead

White Horse Way, Westbury BA13 3AH
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9.7 104 Reviews
  • Watersmead, Westbury
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.

All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.

The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:

-        Exotic animal visits with talks from an experienced handler
-        Movement to music sessions
-        Easter Fayre
-        Gentlemen’s mornings and ladies’ afternoons.
-        Gardening club
-        Afternoon walks
-        Singing for the soul
-        Summer fête
-        Sensory sessions
-        Baking
-        Watercolour painting class

The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.

Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.

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Care Provided by Watersmead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Helen Shepherd (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Watersmead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,275 – £1,360
    • Self-Funded Residential Dementia Care £1,395 – £1,460
    • RESPITE Self-Funded Residential Care £1,405 – £1,495
    • RESPITE Self-Funded Residential Dementia Care £1,540 – £1,595

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Watersmead to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Watersmead Reviews (104)

Total of 104, showing 1-20
9.7

Watersmead has a Review Score of 9.7 (9.735) out of 10, based on 50 reviews in the last 2 years. Over all time Watersmead has 104 reviews.

Overall Experience

  • 82
  • 21
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Date Published

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Review from Ginny T (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite and courteous when we go to visit. Nothing appears to be too much trouble and any questions asked are either replied to or passed on to another member of the team to deal with. My mum has only been at Watersmead for 8 months so I can only review what I know in this short
period.

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Review from W G (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have been very happy with the care my husband has received at Watersmead. All the staff have been very good, they are helpful, caring, always cheerful. We know he is in good hands and well cared for.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We're delighted to be able to care for your husband, and we appreciate you taking the time to share your feedback - it does mean a lot to the team. If there is ever anything else we can do to support your husband, or the rest of your family, please just let us know.


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Review from T B (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Watersmead for about six years. She is happy there and feels that it is now her home. Generally, I am very happy with her care. She is now in bed permanently in her room and is assisted with all her care and meals etc. The staff are all very friendly and show her much kindness.
The home is very well managed.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you very much for your feedback and for taking the time to write us a review. It's been an honour to look after your mother, and we're so pleased to know that she is happy with us. Please just let us know if there is ever anything more we can do to support her, or you.


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Review from M R (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Watersmead for nearly 5 years now, she is so happy and she adores everyone who works there and I mean everyone. She sometimes joins in with the activities at the home except when it has animals to hold and pet as she would run a mile (if she could). I do have time to
sit and watch the everyday running of the home while my mum dozes off again in the main dining room and the care the carers have for other residents melts my heart sometimes, they just go above and beyond. Also the manager and secretary are so lovely and they are straight on the phone to me if my mum is ill, they keep me up to date about appointments my mum has to attend or if the doctr has to be called. I really love going to see my mum especially if there is entertainment on and everyone has a sing-along me included. I know I speak for every relative's family that if there was a medal to have this home deserves it. Thank you.

Reply from Rowen Campbell, on behalf of the team at Watersmead

What kind words, thank you! We really appreciate your feedback, and you taking the time to write us a review. It's been an honour to be able to care for your mother, and it's wonderful to know that she is happy here at Watersmead. do let us know if there is ever anything more we can do to support her, or you.


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Review from D C (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi my mother-in-law has been with you for 15 months. In that time she has settled into your home very well. This is because the manager and her staff are switched on with the residents as to their needs etc. There are always a selection of daily activities going on which Mum enjoys getting involved
with. Also the daily menu is good. I would recommend this care home to anyone having to move into one.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your kind words and for taking the time to write us a review. We do appreciate your recommendation. It's a pleasure to have your mother-in-law with us and to know that she is happy. Please don't hesitate to ask if there is ever anything more we can do to support her.


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Review from D R (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very helpful when we visited and made the decision easier for my dad to live at the care home. He has been there a month now and settling in very well. His food needs are being met and he loves his fish and chips Fridays.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We're so glad to see your dad settling in to life at Watersmead. Thank you for taking the time to write us a review, and for sharing your experience of our home. Please let us know if there is anything more we can to support your dad or the rest of the family.


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Review from R H (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for and the staff are always on hand, Mum says she feels happy and safe there. There is always a good choice of food, snacks and drinks, there are also lots of activities throughout the week, everyone at Watersmead is very welcoming.

Reply from Rowen Campbell, on behalf of the team at Watersmead

It's great to hear that your mum is happy with us, and enjoying her time at Watersmead. Thank you for taking the time to write us a review - we really do appreciate it.


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Review from Trevor P (Nephew of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Watersmead are a great bunch of people, they do have time to have a laugh and joke with the residents, and my aunt does enjoy this. The Christmas Party was fun, there is always something going on for them to take part in, I am very pleased we were able to find such a good, friendly place
which she feels at home in.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We're so glad to hear that your aunt it happy here at Watersmead. Friends and family are always welcome to join us with our activities, whether that's the Christmas party, or regular activities throughout the year. If there is anything she would like to do that isn't already on the planner, let us know and we'll try to accommodate.


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Review from M P (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, welcoming home. My Dad's needs are catered for in a way we can not do at home. He seems content and we are more than happy with his care. He can be difficult sometimes and the staff always do their best when he allows.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback and for taking the time to write us a review. We're glad to have your Dad with us, and that we are able to support him as we do. Please let us know if there is ever anything more we can do to help.


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Review from J T (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Watersmead Care Home for four years now. We have always felt the care home does a great job caring and providing for his needs. My Dad has dementia. He is a late morning riser and a night wanderer, his routine is catered for and we always feel confident he is in safe hands. The staff
are always approachable, helpful and keep us well informed. I would highly recommend Watersmead if you are looking for the transition from home to care home.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you very much for your recommendation, and for taking the time to share your feedback of Watersmead. We're glad to have your dad with us, and to support him with his own routine. If there is ever anything more we can do to support him, or you, then, please just let us know.


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Review from David B (Husband of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I found Watersmead. The staff are so friendly and my wife has settled in so well. Everyone is so friendly when I go in to see my wife. Thank you all so much.

Reply from Rowen Campbell, on behalf of the team at Watersmead

What a lovely thing to say! It's an honour to care for your wife, and we're delighted with how well she has settled with us. Please don't hesitate to ask if there is anything more we can do to support you or your wife.


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Review from Ron J (Son of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident nearly 7 years ago, suffering with early dementia, over these years her care needs have grown, this growth has been met and in many ways exceeded by all the fabulous staff. Watersmead is Mum's home, she is treated with respect and love and all her needs are met. It's a place where
she has always been happy which makes me and the rest of her family happy. Watersmead is a care home I would highly recommend.

Reply from Rowen Campbell, on behalf of the team at Watersmead

That is so lovely to hear, thank you. We really appreciate your feedback. It's been a privilege to care for your mum and we're so glad she has been happy with us. Please don't hesitate to contact us if there is ever anything else we can do you for your mum, or the rest of your family. Thank you for the recommendation!


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Review from Alan J (Son of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very fortunate to have found a care home that looks after our mother so well. All the staff are extremely professional, but also very caring. The staff treat Mum with love and dignity and do their utmost to keep Mum safe, well and happy. Mum has been at Watersmead for some years now and she is
treated like a member of their family. We are kept informed about what's going on in Watersmead and are always made welcome.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your review, it really means a lot to us. It's been a privilege to care for your mum, and she is most definitely part of our family here at Watersmead. Please let us know if there is any more we can do to help your mum, or the rest of your family.


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Review from Linda C (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Watersmead on the 5th of September 2024. She is gradually settling into the daily routine. The carers are absolutely brilliant with her, nothing is too much trouble. This really gives me peace of mind she is happy and safe 24/7.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review - we do appreciate it. It's wonderful to hear that we have been able to give you peace of mind about your mother's wellbeing; it is a pleasure to have her with her here. Please let us know if there is anything else we can do to help.


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Review from Anita D (Wife of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Watersmead for 4 months and I am extremely happy with the care he is receiving. He feels that the staff are part of his family and although he has his favourites amongst them, all of the staff are caring, attentive and have enriched his life. His appetite has improved and he really
enjoys the social aspect of mealtimes which are always made a special time. He enjoys many of the activities but is equally happy in his room which is always clean and comfortable. As a wife and regular visitor I have been made extremely welcome and I appreciate the fact that the staff are always approachable. My husband has had too short spells in hospital recently and the home managed both his admittance and aftercare very well. My husband has Dementia and the staff are well trained in managing and dealing with this and this is a great comfort to me when I am not with him. I am confident that he is receiving the best care at this home.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We are delighted to have your husband with us at Watersmead, and it's wonderful to him so settled and happy. We really appreciate your feedback, and that you took the time to write us a review. We're sure your experience of our home will be helpful and reassuring to others in a similar position. We consider you both as part of our family here, so please don't hesitate to ask if there is ever anything else we can do to help either of you.


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Review from S V (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the excellent service my dad gets, he is well looked after and safe. The staff treat you like family. Well done to all.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback and for taking the time to write us a review. We are delighted to have your dad with us and are happy to help with anything - please don't hesitate to ask if there is anything more we can do.


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Review from P M (Resident) assisted by family/friend published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and well looked after, all the staff are very helpful, it's like having extra family.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review - we really do appreciate it. We are delighted to hear that you're happy here with us at Watersmead, and if there is anything more we can do to support you, please don't hesitate to ask.


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Review from Ann S (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has severe dementia, unable to walk or feed herself. In the years Mum has been in Watersmead she has had excellent care. The staff are amazing, they treat Mum with the utmost respect, dignity, compassion and love. Nothing is too much trouble for them, spending time with Mum, making her smile
and laugh. Everyone is always available to answer any questions or concerns I may have. The food is nutritious, varied and full of flavour. The chef is more than happy to adjust the menu to accommodate Mum's needs. The entertainment that is put on does everything to stimulate the residents, making them feel part of a happy community. I know Mum is safe and well cared for without me having to worry about her.

Reply from Rowen Campbell, on behalf of the team at Watersmead

What lovely feedback, thank you! We all really appreciate your kind words, and that you took the time to write us a review and share your mum's feedback of Watersmead. It is a privilege to be able to care for your mum, and we're so pleased we're been able to ease your worry too. Just let us know if there is ever anything more we can do for your mum or for your family.


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Review from David S (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most reliable measure of whether Watersmead performs consistently well is that of my father. Whilst Watersmead is focused on dementia my father, who does not have this condition still calls it home. He knows the staff and often spends time talking to them. He does comment about the food, which is,
on occasion not to his taste but his is a very traditional English style of food choice, so things like curries, macaroni cheese etc are not on his list of enjoyable food.
I feel confident that when I am not able to visit Dad, he is in safe and caring hands and this is of the utmost importance to me.
I know Dad does not usually engage in activities, preferring his own room and watching any kind of gardening or sport programme he can find, but that is usual for Dad so no reflection on the home.
I believe I have a good relationship with the home and its staff and I am sure they are only too aware that if something was not right, or I was unhappy about something they would be told!

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review, and for sharing your feedback. It's an honour to have your father call Watersmead 'home' and we love having him here. We are pleased too that you are able to let us know when you have concerns and that it is an open conversation. Please don't hesitate to ask if there is ever anything more we can do to help you or your father.


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Review from Paul W (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and polite, nothing too much problem. Plenty of activities for residents to try and keep them busy. Residents well cared for and always neatly turned out. Always kept informed of the health and wellbeing of my mum.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback, which is very much appreciated. It's a pleasure to care for your mum, and if there is ever anything else we can do to support her, please don't hesitate to ask.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Watersmead is calculated as follows: ( (443 Excellents x 5) + (130 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 585 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watersmead is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Alison

Alison Stenning

Job Title: Home Manager

Joined: 2017

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.


Sally

Sally Reynolds

Job Title: Head Chef

Joined: 2008

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.


Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.


Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.


In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.


Teresa

Teresa Andrews

Job Title: Head Housekeeper

Joined: 2010

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.


Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.


Katie

Katie Cooper

Job Title: Activities Co-ordinator

Joined: 2023

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.


Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.


Outside work, Katie loves to watch films and TV, and socialising with friends.


Biddy

Biddy Perkins

Job Title: Head of Care

Joined: 2019

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.


Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.


In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.


Nic

Nic Crow

Job Title: Admin Assistant

Joined: 2017

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.


When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.


Frequently Asked Questions about Watersmead

What types of Care is Watersmead registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Watersmead provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Watersmead have?

There are 50 Single Rooms.

What are the Facilities & Services at Watersmead?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Watersmead to the centre of Westbury?

0.2 mile(s) as the crow flies, distance by road may be significantly further.