Watersmead

White Horse Way, Westbury BA13 3AH
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9.7 104 Reviews
  • Watersmead, Westbury
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.

All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.

The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:

-        Exotic animal visits with talks from an experienced handler
-        Movement to music sessions
-        Easter Fayre
-        Gentlemen’s mornings and ladies’ afternoons.
-        Gardening club
-        Afternoon walks
-        Singing for the soul
-        Summer fête
-        Sensory sessions
-        Baking
-        Watercolour painting class

The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.

Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.

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Care Provided by Watersmead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Helen Shepherd (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Watersmead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,275 – £1,360
    • Self-Funded Residential Dementia Care £1,395 – £1,460
    • RESPITE Self-Funded Residential Care £1,405 – £1,495
    • RESPITE Self-Funded Residential Dementia Care £1,540 – £1,595

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Watersmead to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Watersmead Reviews (104)

Total of 104, showing 21-40
9.7

Watersmead has a Review Score of 9.7 (9.735) out of 10, based on 50 reviews in the last 2 years. Over all time Watersmead has 104 reviews.

Overall Experience

  • 82
  • 21
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Date Published

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Review from Bob M (Son of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Watersmead in January of this year, he was previously resident at another home and we decided to move him because the home just did not have any atmosphere. So we visited Watersmead and found that the atmosphere was very vibrant and looked like a busy place with lots going on.
Dad is
much happier here as the atmosphere is so much better and the staff are always around to assist with all of their needs.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback on Watersmead. We're so pleased you like the atmosphere here, and that your dad is happy with us. Please don't hesitate to ask if there is anything else we can do to support him.


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Review from R W (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Stepdad loves all the fun things to do. The activities coordinators are so good at matching activities to the residents. A visit from a local mobile farm was a favourite as it brought back happy memories of bottle-feeding the lambs in my stepdad's younger days on the farm.
The day-to-day care is
top notch and communication is very good. Any questions are answered promptly. All staff members are so friendly and are in tune with the residents and their families. Although they are always busy they always seem to have time for a quick chat or cuddle. They seem to get the balance right in being friendly but also are firm when needed but I've never seen aggression or anger shown, just compassion.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review. It's great to hear that your Stepdad is enjoying life at Watersmead, and we're delighted to see him joining in with so much. We're always keen to find activities that will be meaningful to our residents, so if there is anything else your Stepdad would like to do, please just let us know.


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Review from Stephen W (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Watersmead for some 2 1/2 years now and has been cared for exceptionally well. Whilst she no longer participates as actively as she once did in the activities provided in the home I know she is otherwise engaged as much as is possible by the staff. She always tells me that she is well
looked after and I get the impression that this is indeed the case. I certainly commend the home and its staff in their quest to provide support with dignity for its residents.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review, and for acknowledging your mum's experience to date at Watersmead. We're glad to hear that she feels well looked after. If there is anything more you can think of that we could do to support your mum, please just let us know.


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Review from D P (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is very good, the staff all treat Mum with respect and dignity. Mum is always taken care of and they try and offer Mum the right care and support for her needs. Mum's room does not have a en-suite which would make it much nicer for Mum as she likes her privacy.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thanks for your feedback and for sharing your Mum's experiences of Watersmead. It's a pleasure to have her with us and we've loved getting to know her. If there is ever anything more we can do for her, please just ask.


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Review from K M (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum receives, she has dementia. When I visit, the staff are always smiling and usually, there is some sort of activity going on. It's a bright and airy care home.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We appreciate you taking the time to write us a review, and for your feedback - thank you. If there is anything else we can do to support your mum, please just let us know.


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Review from Claire G (Granddaughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Watersmead are excellent, friendly and caring. They work tirelessly, the home is clean, well furnished and its layout is perfect for the elderly residents, enabling them to be able to manoeuvre around the home safely.
My grandmother has been in their care for two years and the team has
provided her with constant stimulation, support and love. And as a family, we are so happy and grateful for their continued care.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your kind words about our team and our home. It's an honour to be able to care for your grandmother and we would be more than happy to support in any other way - if there is something you think of, please just let us know. We appreciate you taking the time to write us a review.


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Review from Samantha G (Niece of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Watersmead have really helped support my Uncle following his stroke, he is very happy and content and feels at home.
Communication from Watersmead is consistent and supportive and we as a family can't thank them enough for all they do!

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to write us a review. We're so pleased we've been able to support your uncle with his recuperation, and we're glad he feels happy and at home with us. We appreciate your kind words about our team, too, and if there is ever anything else we can do to help your family, just say the word.


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Review from Barry K (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care home for over a year now. He is very happy here the staff are wonderful he is well cared for I am kept up to date if there are any problems the meals are very good and his room is nice overall and a very good care home.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We're so pleased that your father is happy with us, and enjoying the food. It's a pleasure to have him here. Thank you for taking the time to write us a review - we do appreciate your feedback.


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Review from Jean S (Wife of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my husband doesn't want to be in there, he has been well looked after despite him being less than nice to the staff who have tried to help him. He has been having to move as I have moved out of the area. He has vascular dementia and anxiety and depression so is never going to be the life and
soul of the place. The lack of energy suite facilities is one huge drawback.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your candour and for taking the time to write us a review. We will continue to care for your husband in any way we can, and if there is anything we can do for you too, please just let us know.


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Review from Anne L (Wife of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Watersmead because I felt it best suited my husband's needs and I haven't been disappointed.
The staff at all levels have been very supportive and helpful in settling him into the home as well as to myself and my family. He is very content and beginning to participate in the activities. The
care team are exceptional in managing his health issues as are all staff in catering for the needs of all residents. Watersmead is a happy welcoming home to all.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to share your experience of Watersmead - we're glad to hear you have been happy with your choice! We're also delighted that your husband has settled with us. We appreciate your kind words about our team, and if there is ever anything we can do to support your family, please don't hesitate to ask.


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Review from Alan F (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff do a wonderful job under difficult circumstances. I think there should be more control over residents wandering around at night and bothering my mother in her room. More separation is needed between those who are of sound mind and those who are unfortunately not.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your feedback, which has been noted. Please do feel free to raise any concerns directly with our team and we will do what we can to solve any issues. We appreciate you taking the time to share your comments.


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Review from G G (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and considerate of the residents in their care. There's quite a lot happening to keep the residents occupied, the staff knows all the residents by name and what they like and don't like.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for taking the time to share your views on Watersmead, and for writing us a review - we do appreciate it. Please don't hesitate to ask if there is anything more we can do to support your family.


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Review from Pat K (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Watersmead in 18th January this year. She settled in really well and has been made to feet at home. The staff are absolutely brilliant, so caring, kind and patient. There are lots of different activities for residents to join in. I personally feel happy knowing Mum is being well looked
after and settled.

Reply from Rowen Campbell, on behalf of the team at Watersmead

What lovely feedback, thank you! It's a pleasure to have your mum with us at Watersmead, and we're delighted with how quickly she settled in here. We're so pleased too that we've been able to support you as we know it can be a really difficult time for families. If there is anything more we can do for you or your mum, please just let us know.


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Review from R Y (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful. Mum is looked after very well. Her room is clean and tidy. There is a good choice of food and drinks. If there is a problem with Mum the home always gets in touch. Mum is settled and happy at Watersmead.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Many thanks for taking the time to write us a review, we do appreciate your feedback. We're glad that your Mum is settled and happy with us at Watersmead.


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Review from Trish W (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mum on the off chance she may have been awake, but needed to drop off nighties the care assistant had requested she needed. I was welcomed by music coming from the dining room - a gentleman playing the accordion and singing. Very entertaining for the residents and visitors alike. A shame
my mum was in her room as she used to love music, but these days she likes to spend a great deal of time in her room resting but also in a place where she is safe and happy.

Reply from Helen Dearing, On behalf of the team at Watersmead

Thank you for your review, we're pleased to hear your mum feels safe and happy with us. If there is anything we can do for her, please let us know.


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Review from D H (Brother-in-law of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round very good. No problems from my point of view.

Reply from Helen Dearing, On behalf of the team at Watersmead

Thank you for your review, we really appreciate it.


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Review from B C (Wife of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all visits, the care home is always very welcoming and very calm and organised.
I cannot speak highly enough of the effort everyone puts in to make it a special place for the residents.

Reply from Helen Dearing, On behalf of the team at Watersmead

Thank you for your review, we really appreciate it. It's so nice to hear how highly you think of our staff and the home.


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Review from N H (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Very helpful and friendly staff always giving my loved one lots of attention and care they are all a pleasure to say hello to when we visit. Nice clean facilities, lots of activities from visiting animals donkey and an owl, to art therapy, soap making, fish and chip nights. Garden
patio area was recently refurbished and will be nice for residents in the springtime. Very glad that my relative ended up in this care home we couldn't have asked for better.

Reply from Rowen Campbell, on behalf of the team at Watersmead

Thank you for your kind words and for taking the time to write us a review - we really do appreciate your feedback. We're all looking forward to some warmer weather when we can get out onto the new patio too and we'd love for you to join us on one of your visits!


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Review from Adrienne W (Niece of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have every confidence that the staff at Watersmead Care Home look after my aunty very well since she has been there. She is always content and well looked after when we visit her. They are communicative when I ask any questions and help whenever it is needed.

Reply from Rowen Campbell, on behalf of the team at Watersmead

We're so pleased to hear your aunt is happy and thriving with us. Thank you for sharing your experiences with us and writing a review. If we can do anything else to support her, or your family, please just let us know.


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Review from R S (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, my mum moved in last month and she has regained much of the mum I thought I had lost forever. I visit every other day and the staff are just so good and attentive to Mum's needs giving a score would seem silly. The care home is spotless and nothing is too much trouble, Mum has come back
out of her shell and now has the quality of life she deserves. I can't thank the staff at Watersmead enough for making what was a big change so good. I can now sleep at night knowing Mum is in safe caring hands.

Reply from Rowen Campbell, on behalf of the team at Watersmead

What beautiful words, thank you - we really appreciate your feedback. It is an honour to care for your mum and we're delighted that she is thriving with us. We're pleased too that we're able to ease some of the worry you've been going through and if there is anything else we can do to support your mum or your family, please just let us know.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Watersmead is calculated as follows: ( (443 Excellents x 5) + (130 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 585 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watersmead is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Alison

Alison Stenning

Job Title: Home Manager

Joined: 2017

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.


Sally

Sally Reynolds

Job Title: Head Chef

Joined: 2008

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.


Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.


Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.


In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.


Teresa

Teresa Andrews

Job Title: Head Housekeeper

Joined: 2010

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.


Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.


Katie

Katie Cooper

Job Title: Activities Co-ordinator

Joined: 2023

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.


Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.


Outside work, Katie loves to watch films and TV, and socialising with friends.


Biddy

Biddy Perkins

Job Title: Head of Care

Joined: 2019

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.


Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.


In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.


Nic

Nic Crow

Job Title: Admin Assistant

Joined: 2017

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.


When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.