Watersmead

White Horse Way, Westbury BA13 3AH
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9.7 104 Reviews
  • Watersmead, Westbury
Located in Westbury, Wiltshire, Watersmead is a well-established home which offers a relaxed, comfortable environment for up to 50 residents.

All on one level, this accessible home offers a large communal dining room, two lounges, a children’s play area, a residents’ kitchenette and extensive, attractive gardens. The large fishpond courtyard is surrounded by the home with some of the bedrooms and both lounges facing onto this tranquil area.
Residents can relax on the veranda in the summer and enjoy the peaceful setting.

The team at Watersmead is striving to become the hub of its community. With a regular plan of activities and an ever-developing schedule of community engagement, the home offers a whole variety of exciting and entertaining activities which stimulate its residents and welcomes local people, organisations and businesses to get involved. Current activities include:

-        Exotic animal visits with talks from an experienced handler
-        Movement to music sessions
-        Easter Fayre
-        Gentlemen’s mornings and ladies’ afternoons.
-        Gardening club
-        Afternoon walks
-        Singing for the soul
-        Summer fête
-        Sensory sessions
-        Baking
-        Watercolour painting class

The home also benefits from an excellent kitchen team who are fully committed to creating innovative and tasty dining experiences for residents, including ‘fakeaway’ theme nights which bring a flavour of the exotic to the home. Homemade cakes and biscuits are always on offer and all menus are created from scratch using seasonal, nutritious produce.

Watersmead is staffed by an experienced and friendly team who are on hand 24 hours a day to care for residents. With no restrictions on visiting, residents’ families and friends can see loved ones at a time that suits them and are always welcome to join them for a meal which creates a true family feeling.

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Care Provided by Watersmead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Helen Shepherd (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008
    • Number of floors: 1

Funding & Fees Guide for Watersmead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,275 – £1,360
    • Self-Funded Residential Dementia Care £1,395 – £1,460
    • RESPITE Self-Funded Residential Care £1,405 – £1,495
    • RESPITE Self-Funded Residential Dementia Care £1,540 – £1,595

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Watersmead to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Watersmead Reviews (104)

Total of 104, showing 81-100
9.7

Watersmead has a Review Score of 9.7 (9.735) out of 10, based on 50 reviews in the last 2 years. Over all time Watersmead has 104 reviews.

Overall Experience

  • 82
  • 21
  • 1
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Date Published

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Review from B D (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent many years at Watersmead. She was treated with the utmost care and consideration. When the dementia got worse, and she became very difficult, the staff continued to treat her in the same way. She was kept clean and well dressed. The activities were always varied and interesting, and
Mum enjoyed outings with the other residents in her earlier years at Watersmead. The staff are kind and helpful to the relatives. I would certainly recommend Watersmead to anyone.

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Review from Derek P (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 5 months and during that time she has had some fantastic care and settled in well. All the staff are brilliant with her and keep her spirits up even though she has dementia. She enjoys being involved with the various activities and entertainments.

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Review from Dave M (Son of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to take my mum to Watersmead initially for respite as my dad and I were finding it more and more difficult to provide the care she needed at home. Mum is now staying there permanently and we couldn’t be happier. From the minute I met the manager I felt mum was in safe hands. All the staff are
amazing and a special thank you goes to two of them in particular who my mum adores. She has put on nearly 5 kg in weight since her arrival and is eating like an elephant!
There is always so much going on there and the two entertainment staff are brilliant. The fact you can visit at any time really makes it easy to be here whenever we like.
Thanks so much to all the staff at Watersmead, you are all amazing.

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Review from Louise M (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the level of care my father is enjoying. I feel the staff know him as an individual and that he matters to him. There is a cheerful and positive atmosphere throughout the home and I have never seen the staff appear long-suffering or grudging in their work.

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Review from M A (Daughter of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has received respite care at Watersmead following a stay in hospital. My family has found the care staff very caring and friendly. Dad says the food is lovely with good choices available. There are activities available. The rooms are very tidy and plenty of storage for clothes and belongings.
Overall I am very happy with the care and support dad is receiving.

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Review from J W (Wife of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care you give my husband. I don't know what I would do without you.

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Review from B P (Wife of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Watersmead is a lovely care home with wonderful staff and management team. I wouldn't want my husband to be anywhere else. He's being well looked after. Thank you all very much at Watersmead. Thank you Order of St John.

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Review from D R (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food very good.
Staff very good. No complaints.

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Review from David John H (Son of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy with Watersmead. Care is very good, food excellent. Staff are very helpful and friendly. The manager, office staff and home support staff are first class.

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Review from Linda P (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy, staff very caring, I could not have found a better place for her and have peace of mind that she is very well cared for.
Would most definitely recommend Watersmead.

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Review from Valerie S (Sister-in-law of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not enough personal attention. Shut away in a room, along time, too long. Dirty pinafores left on the floor in the room. They don't hand drinks or sweets to a person and leave drinks and food too far away, as the patient has dementia they don't have the sense to know where or what it is. Left in bed
too long and not encouraged to come out of his room. I have money in the care home but things don't get bought for him.

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Review from Patricia B (Sister-in-law of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this home, in the way it is run. The only problem I can see is the lack of staff during the summer but they can't be conjured out of thin air! Star house and star manager.

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Review from Beatrice S (Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived over a year ago and from the outset, I have been treated with the greatest courtesy and consideration. The medication is correctly ordered and administered and the creams applied as required.


All staff from the management down are as helpful as possible and nothing is too much trouble.

I would gladly recommend this care home to my friends and would be quite happy for any member of my family to stay here. Resident hairdresser twice weekly as well as pedicures and manicures are given by carers as well as the professional hairdresser.

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Review from Maria S (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my dad today 12/6/17 and was really surprised by his look, he was so relaxed in his new home. I felt like it was his home and I felt really happy to leave him behind. The staff are all so friendly and the feeling throughout the home is safe and relaxed and very professional. Thank you for giving
my dad a place in your lovely home.

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Review from Teresa H (Daughter-in-law of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law needed more help than the family could offer.
Watersmead made the move to the home welcoming, showing so much care to not just my Mother-in-law, but to the relatives that were obviously worried.
Nothing has been too much, the staff are brilliant giving as much care and attention as
possible every day.
My Mother-in-law has now more than settled in, she is doing more than ever before and is happy.

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Review from Maud R (Resident) assisted by family/friend published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Carers are wonderful. Sometimes the food is hard to chew with no teeth. Staff very fast answering the bell. Sweet trolley fantastic.

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Review from Janet S (Friend of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my friend has been absolutely wonderful. I spend the time sitting with her in the shared area. Watching the staff's kindness and skill is a joy to me. It has all been new to me, the world of care homes and dementia. The kindness is just 100% making a lovely caring atmosphere. The home cooked
food is excellent. I would like to give EVERY PERSON there a medal, they are unsung heroes. My regard for this home is beyond words. It is so safe.

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Review from Carol (Cousin of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being a new resident she was made to feel welcomed.

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Review from Richard S (Son-in-law of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the care provided. All staff are obviously dedicated to ensuring the best possible environment for the residents, always ready to go the extra mile to make the place feel like home. Nothing seems to be too much trouble and family are encouraged to be as involved as they wish.

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Review from Lizzie S (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents live at Watershed in Westbury. Since moving there last 2015 they have had an extremely positive caring experience. They both have dementia so their days can be quite confusing for them, as they do not remember why they are not 'at home'.
The staff look after them both in a very caring
and understanding way. There are activities for them to join in most days, the meals are nutritious and well presented. I am really pleased that my mum and dad live at Watersmead, I am contacted regarding any issues.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Watersmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Watersmead is calculated as follows: ( (443 Excellents x 5) + (130 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 585 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watersmead is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Alison

Alison Stenning

Job Title: Home Manager

Joined: 2017

The residents at Watersmead are cared for by a committed team of over one hundred which includes support workers, catering, ancillary, maintenance and administrative staff. The home is led by Alison Stenning who is supported by an experienced team.


Sally

Sally Reynolds

Job Title: Head Chef

Joined: 2008

Sally has been in the catering industry for 38 years and joined Watersmead 11 years ago, initially as a cook, before becoming Head Chef 4 years ago. Sally gained her 706/1 and 706/2 many years ago and she holds a wealth of other qualifications centring around the catering industry.


Sally runs the fantastic kitchen team and provides the residents with excellent meals as well as catering for all major events within the home. Sally was nominated for Wiltshire's 'Hospitality of the Year Award' twice and won on both occasions. Sally was also a regional winner in the Great British Care Awards and became a national finalist.


Her best memory of the home is when residents cooked a meal for her supported by the activity coordinator. It was lovely for her to sit with a few residents and enjoy the meal they had prepared.


In her spare time, Sally enjoys arts and crafts, gardening and growing her own vegetables. She also loves spending time with her family.


Teresa

Teresa Andrews

Job Title: Head Housekeeper

Joined: 2010

Teresa has been in her current role since 2010 having previously worked as a civil engineer. She worked in various roles in the evenings while she raised her family, and then joined the Trust as her children grew up.


Teresa says that interacting with residents is the best part of her job, and they really do make her day. Out of work, Teresa likes to spend time with her family and friends. She believes that working in care brings home how important family is.


Katie

Katie Cooper

Job Title: Activities Co-ordinator

Joined: 2023

Katie worked with the Trust for two years before taking a break and returning at the end of 2023. She has looked after adults with autism but returned to Watersmead to care for and take on the activities role.


Katie loves the personal side of her job and getting to know each individual, making people’s day, and making people smile. She is enjoying the opportunity to try exciting and engaging activities with residents.


Outside work, Katie loves to watch films and TV, and socialising with friends.


Biddy

Biddy Perkins

Job Title: Head of Care

Joined: 2019

Biddy has worked in care since 1999 and with the Trust since 2019. This is her second time with the Trust having previously worked at Fives Court before it closed. She worked with another care provider before returning to the Trust.


Biddy loves to create a nice environment for residents and ensure they receive the best care possible. She enjoys supporting colleagues to develop to their full potential.


In her spare time, Biddy loves to spend time with her family and enjoys a nice walk.


Nic

Nic Crow

Job Title: Admin Assistant

Joined: 2017

Nic has been with the Trust since 2017 having worked in various personnel and office support roles previously. She enjoys the variety in her work and likes the interaction with residents and their families. Nic says that with the feeling of family at Watersmead, it doesn’t feel like she’s coming to work.


When she’s not at work, Nic likes to go to the cinema, walk her dog, and socialise with friends and family.