Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Willowcroft has a Review Score of 9.8 (9.769) out of 10, based on 27 reviews in the last 2 years. Over all time Willowcroft has 80 reviews.
Review from B B (Resident) published on 28 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
Thank you for taking the time to write us a review - it means a lot to us. We're very glad to have you with us at Willowcroft, and if we can help in any way, just let us know.
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Review from S H (Resident) assisted by family/friend published on 28 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
It's a pleasure to have you with us at Willowcroft, and we're delighted you're happy here. Thank you very much for writing us a review - it means a lot to us. Please don't hesitate to ask if we can anything more to support you.
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Review from A B (Daughter-in-law of Resident) published on 10 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
We're delighted that your mother and father-in-law are so happy with us here at Willowcroft and it's lovely to see them both settled. We are all in awe of their 70th anniversary! If there is ever anything else we can do for them or the rest of your family, please don't hesitate to ask.
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Review from C B (Son of Resident) published on 9 October 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
Thank you for your recommendation of Willowcroft. It's a privilege to have your parents with us. We appreciate you taking the time to write us a review, and if there is ever anything else we can do to support them, please just let us know.
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Review from G B (Granddaughter of Resident) published on 9 October 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
Thank you for taking the time to write us a review, and for your feedback. It's lovely to have your grandparents at Willowcroft, and we're so happy with how they've taken to life here. Do let us know if there is anything else we can do to support them, or your family.
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Review from C G (Partner of Resident) published on 3 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
That's so nice to hear that your partner would love to come back - it would be our pleasure! Thank you for taking the time to write us a review. We do appreciate it.
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Review from D L (Friend of Resident) published on 23 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Helen Dearing, On behalf of the team at Willowcroft
Thank you for your lovely review, this has made our day. It's always nice to be recommended. Our staff will be so thrilled to read how friendly and caring you think they are. Do come and say hi next time you are visiting.
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Review from M R (Friend of Resident) published on 8 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
We appreciate you taking the time to write us a review, thank you. We're glad to hear your friend is happy here and that you enjoy coming to visit - we always love to see friends and family!
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Review from N B (Son of Resident) published on 25 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
It was an absolute joy to be part of your parents' big day and we were delighted to be able to throw them a party. Thank you for taking the time to write us a review - we really do appreciate it.
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Review from Carolyne B (Daughter-in-law of Resident) published on 24 June 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
We appreciate you taking the time to give us some feedback and share your experiences with Willowcroft. What an achievement getting to a platinum wedding anniversary! Definitely cause for celebration and we're honoured to have been able to help mark your in-laws' special day. If there is any more we can do to support your family, please just let us know.
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Review from A B (Son of Resident) published on 24 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
Thank you for your kind feedback! It's been an absolute pleasure and a privilege to have your parents with us, and to throw them a party for their 70th wedding anniversary - a milestone like that can't go by without a celebration! If there is any more we can do to support your family, please just let us know.
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Review from Pauline B (Daughter of Resident) published on 24 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
Thank you very much for your kind words - we really do appreciate it and we're grateful for you taking the time to write us a review sharing your experiences of Willowcroft. If there is anything else we can do for you, please don't hesitate to ask.
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Review from J D (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
We are so sorry for your loss. It was an honour to care for your mother-in-law. If there is anything more we can do to support your family, please don't hesitate to ask. We appreciate you taking the time to write us a review.
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Review from J R (Husband of Resident) published on 9 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
It's a pleasure to care for your wife at Willowcroft and we are glad to have you both as part of our family here. If there is anything more we can do for you both, please just let us know. We appreciate your feedback and thank you for taking the time to write us a review.
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Review from A T (Friend of Resident) published on 8 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
We're so glad that your friend is happy with us at Willowcroft - we're glad to have her as part of our family here. Thank you for taking the time to share your experiences of our home.
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Review from J R (Son of Resident) published on 18 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
What lovely feedback, thank you! It's our pleasure to have your mother with us at Willowcroft, and we're so glad that she has settled with us here. We are always happy to help where we can, so if there is anything more we can do to support your mother or the rest of the family, please just let us know.
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Review from Doreen S (Resident) published on 18 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
We're so glad you're happy living at Willowcroft, it's a pleasure to have you with us. Thank you for writing us a review.
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Review from Mary P (Resident) published on 18 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
Thank you for writing us a review. We're delighted to have you with us at Willowcroft! We'll pass on your feedback to the team and in particular the chef!
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Review from Jacqueline D (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
Thank you for your feedback of Willowcroft, and for writing us a review. I'm glad we've been able to support your family. If there is anything else we can do, please just let us know.
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Review from P L (Son of Resident) published on 1 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Willowcroft
Thank you for your kind words and for your recommendation. I'm so happy to hear your mum is enjoying her time with us at Willowcroft. We appreciate you taking the time to share your views.
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The Review Score of 9.8 (9.769) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.769 for Willowcroft is calculated as follows: ( (242 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 308 Ratings = 4.769
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Willowcroft is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2009
Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.
Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.
An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.
Job Title: Deputy Home Manager
Joined: 2012
Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.
In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.
Job Title: Care Leader
Joined: 2014
Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.
In Dea’s spare she times she enjoys walking her dog and socialising with friends.
Job Title: Activity Co-Ordinator
Joined: 2015
Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.
In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.
Job Title: Handyman
Joined: 2019
Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.
Andy, in his spare time, enjoys reading and watching documentaries on space and science.
Job Title: Care Leader
Joined: 2013
Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.
Job Title: Chef
Joined: 2020
Di has worked at Willowcroft since 2020, starting as a carer, but moving to the chef role at the beginning of 2023. Di has a skilled background as a chef, with over 22 years’ experience, which includes working for the Fijian Parliament and the British Armed Forces.
In her spare time Di is completing a master’s degree in criminology.
