Willowcroft

Odstock Road, Salisbury SP2 8BG
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9.8 80 Reviews
Willowcroft is a forty-two capacity care home located in Salisbury, dedicated to person-centred methods and offering quality dementia, disability and mental health-related care.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided by Willowcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Wootton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996

Funding & Fees Guide for Willowcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,195 – £1,360
    • Self-Funded Residential Dementia Care £1,385 – £1,445
    • RESPITE Self-Funded Residential Care £1,330 – £1,495
    • RESPITE Self-Funded Residential Dementia Care £1,520 – £1,595

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Willowcroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Willowcroft Reviews (80)

Total of 80, showing 41-60
9.8

Willowcroft has a Review Score of 9.8 (9.769) out of 10, based on 27 reviews in the last 2 years. Over all time Willowcroft has 80 reviews.

Overall Experience

  • 52
  • 26
  • 2
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Date Published

80
2
12
27
53

Review from Katherine S (Friend of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit the home in December to see my friend. There was lots going on because of Christmas and everyone seemed very happy. The residents are well cared for and the staff were very pleasant. My friend always talks about how great everyone is and how they love living there.

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Review from T L (Granddaughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving in my Grandad has been very well looked after. He has plenty of choice, can walk as often as he likes and has lots of activities that he can be involved in. He is happy, well kept and safe. Nothing is too much trouble for the staff who all work very hard to care for Grandad. Moving into
a care home was a very difficult option, but I would like to take this opportunity to thank all of the staff for the continued love, care and support they provide Grandad. Thank you for making him feel at home and working so well with our family to make him as happy and comfortable as possible.

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Review from E H (Daughter-in-law of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always get a warm welcome. The staff are well informed about residents and communicate with visitors, even offering us drinks. The garden is well kept and provide interest for residents.

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Review from Simon S (Son of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is given kind, sensitive and appropriate care. Willowcroft is friendly and I feel comfortable there.

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Review from Susan Q (Friend of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has now been in Willowcroft for several months and I visit her regularly each week. I have always found the staff excellent - listening to and responding to the patient's needs. I have always felt very uplifted at the end of my visit as I know she is in a clean, safe and caring place.

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Review from Robert H (Husband of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be better if the rooms had their own en-suite toilets.
The meals are very basic. To have a little sometimes would be appreciated.

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Review from Anthony M (Relative of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only aspect which could be improved is en-suite facilities but this building would be difficult to achieve this.

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Review from Sheila Y (Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience living in Willowcroft has been fantastic. The care I have received from all the staff is first class. Nothing is too much trouble they will help you all the time and the patience the staff have with the more disabled residents is second to none. I cannot thank them enough.

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Review from Margaret S (Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here at Willowcroft. All of the staff are so caring and helpful. I would recommend it to anyone. I had been very poorly before I came here and very unhappy but they soon put a smile on my face. I loved going in the garden and I liked talking to the other residents.

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Review from Shelley O (Friend of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind and protective of dignity. Tried different ways to encourage my friend to interact with others, eat and drink properly and quell anxiety when needed.

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Review from S H (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit Willowcroft once a week to see my mother. From what I've seen of the staff and conditions, I would say that the care home is satisfactory. I do not live in Salisbury. I live in Bristol. It was my brother's decision to place our mother there not mine. Overall mother seems happy and comfortable.
She is also getting the care she needs.

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Review from D H (Son of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff.

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Review from S Q (Friend of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My good friend was accepted for temporary residence at the end of May 2018 from hospital. I have found the staff and care of the residents to be excellent and the home is generally light, bright and cheerful. Unfortunately, there is a lingering smell of urine evident on the 1st floor and my friend's
mattress is stained and has a lingering smell of past users! The mattress is in dire need of replacement as is the bed linen.

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Review from V L (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff polite and friendly. Lots of smiles in a very difficult. My neighbour is here for a short-term placement whilst permanent accommodation is sought.

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Review from Michael A (Brother-in-law of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My connection with Willowcroft is to visit my wife's sister. Who has been there for 2-3 years now. From our observations on visiting Willowcroft are very caring to the people in their care. We have noticed that several functions and the occasional trips out are available for those able to do so. The
whole care home is very clean, tidy and a pleasant garden area for those who wish to sit outside.

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Review from Eileen A (Sister of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to see my sister every week and staff are very welcoming to me.
I also go up when they have some entertainment evenings and I see how the ladies really enjoy themselves and enter into the spirit.

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Review from James F (Son-in-law of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is receiving excellent care.
She is happy, warm and totally at ease with her situation.
The care home provides for all of her needs.
The carers are dedicated, polite and always ready to help.
Thank you.

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Review from Marion F (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Willowcroft since December 30th, 2015.
She is safe, secure, warm and well cared for.
The staff are truly dedicated, cheerful and always happy to help in any way.
I can't speak highly enough of Willowcroft and would recommend it to any friends in my situation.

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Review from R F (Regular Volunteer) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cleanliness is good and there is no odour, which is rare. People are mostly asleep in their chairs but the alert ones do have some occupations available to them. The staff are polite and patient but slightly too few, especially on Sundays (I visit on various days).
The provision of sitting rooms on
each floor of bedrooms is very nice for those who wish/need to remain near their room/the toilet, but the rooms are not particularly personalised - I have only seen one, I must add. Family photos and perhaps a few ornaments from the previous 80+ years of life help people to feel alive and connected, rather than in the queue for the grave - and on that note, the mood there is happy and positive, unlike many others I've seen.

Reply from Sharon Payne, Home Manager at Willowcroft

Thank you for taking the time to submit a review, which is much appreciated. I can confirm that staffing levels for our care team are the same seven days a week, which is the same for our the kitchen and housekeeping teams. In terms of personalisation, residents are encouraged to bring in their own pictures and ornaments to make their rooms feel more homely. If you wish to discuss anything further my door is always open.


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Review from David F (Friend of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was met by a young member of the care staff who was very smart and polite and I was given clear instruction as to how to get my friends room. The room was decently furnished but would have benefitted from some artwork on the bare walls. On leaving, I noticed a good number of residents looking rather
bored in the communal areas whilst 3/4 staff were chatting and laughing in the office. I was surprised as surely some stimulation and company for the residents should have been a priority. This was downstairs. The entrance was welcoming.

Reply from Sharon Payne, Home Manager, Willowcroft at Willowcroft

Thank you for taking the time to submit a review. We are pleased that your friend is settling into the home and hope that you continue to enjoy your visits to him. In terms of your comment regarding the décor of the bedroom, it is our practice to encourage residents to personalise their rooms as they would like, with pictures and even small items of furniture. In this case, your friend’s family did bring along various personal possessions, including pictures but he himself decided he would prefer to leave the walls bare for the time being. Obviously, if that should change, we will be delighted to go along with his wishes and provide whatever assistance is required.
With regard to your second comment, please be reassured that our residents’ wellbeing is always our top priority, and team members interact and engage with them throughout the day in different ways. I have, however, shared your comment with my colleagues and appreciate you bringing this to my attention.
Should you have any further comments or queries, please do not hesitate to discuss these with me when you are visiting.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Willowcroft is calculated as follows: ( (242 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 308 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowcroft is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2024

Recipient: The Orders of St John Care Trust

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: The Orders of St John Care Trust

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2021

Recipient: The Orders of St John Care Trust

Date: Wednesday 30 Jun 2021 More details

News (6) & Events (0)

News

Upcoming Events

There are no upcoming events for Willowcroft

Previous Events

Meet the Team (7)

Carol

Carol Wootton

Job Title: Home Manager

Joined: 2009

Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.

Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.

An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.

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Sam

Sam Emm

Job Title: Deputy Home Manager

Joined: 2012

Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.

In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.

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Dea

Dea Burtt

Job Title: Care Leader

Joined: 2014

Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.

In Dea’s spare she times she enjoys walking her dog and socialising with friends.

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Beata

Beata Kohalmi

Job Title: Activity Co-Ordinator

Joined: 2015

Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.
In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.

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Andy

Andy

Job Title: Handyman

Joined: 2019

Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.

Andy, in his spare time, enjoys reading and watching documentaries on space and science.

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Marie

Marie

Job Title: Care Leader

Joined: 2013

Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.

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Di

Di Vuki

Job Title: Chef

Joined: 2020

Di has worked at Willowcroft since 2020, starting as a carer, but moving to the chef role at the beginning of 2023. Di has a skilled background as a chef, with over 22 years’ experience, which includes working for the Fijian Parliament and the British Armed Forces.
In her spare time Di is completing a master’s degree in criminology.

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