Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Willowcroft has a Review Score of 9.8 (9.769) out of 10, based on 27 reviews in the last 2 years. Over all time Willowcroft has 80 reviews.
Review from Sandra F (Wife of Resident) published on 12 April 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Review from J W (Wife of Resident) published on 3 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Sharon M (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J E (Son of Resident) published on 31 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from S E (Daughter-in-law of Resident) published on 30 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Michael F (Relative of Resident) published on 29 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Maxine M (Friend of Resident) published on 22 February 2016
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from E C (Daughter of Resident) published on 7 December 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Stephen R (Brother of Resident) published on 10 November 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Pippa S (Daughter-in-law of Resident) published on 23 October 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Sue M (Daughter of Resident) published on 8 October 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Michelle Curtice, Home Manager at Willowcroft
Thank you for your review which I will share with my colleagues. We do our best to treat all our residents with dignity and respect, according to their individual needs and I am sorry that your mother did not enjoy her stay with us on this occasion.
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Review from Tracey B (Daughter of Resident) published on 23 September 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Michelle Curtice, Home Manager at Willowcroft
Thank you very much for your review and I am pleased that we were able to provide the support needed for your father, to enable your mother to have a break. I’m sorry for the temporary loss of your father’s towel and dentures but glad this was quickly resolved. I do hope you will consider us for short breaks in the future – we will be delighted to welcome your father back.
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Review from Brenda (Wife of Resident) published on 18 September 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Wendy H (Daughter of Resident) published on 12 August 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Michelle Curtice, Home Manager at Willowcroft
I am glad that we are able to resolve the issues brought to my attention and that this has been continued by the care team. Ensuring effective communication across the home with relatives, residents and care staff makes this possible and I much appreciate your input.
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Review from Hilary A (Daughter of Resident) published on 5 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Ronald A (Son-in-law of Resident) published on 4 August 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from David A (Husband of Resident) published on 3 August 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Pam C (Daughter of Resident) published on 30 July 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Frank C (Son-in-law of Resident) published on 30 July 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Care / Support
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Review from James P (Brother-in-law of Resident) published on 27 July 2015
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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The Review Score of 9.8 (9.769) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.769 for Willowcroft is calculated as follows: ( (242 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 308 Ratings = 4.769
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Willowcroft is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 May 2022
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Job Title: Home Manager
Joined: 2009
Carol joined the Trust in 2009 and has worked in the care sector for 17 years. Carol started working as a carer at the age of 17 after completing her work experience at the age of 14 in a care home. She enjoyed spending time with the elderly so much and really felt that she could help by making a difference in people’s lives.
Carol has a Level 3 in Effective Management, Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in her spare time she likes reading, going to the gym and walking.
An interesting fact about Carol is that in 2017 she took part in a sensory challenge where she was blindfolded for 7 hours! Carol arranged this with support from the Wiltshire Blind Society and had the opportunity to talk on Wiltshire Sound radio. As part of this, she raised money for the resident's amenities fund and for Wiltshire Sound.
Job Title: Deputy Home Manager
Joined: 2012
Sam is the Deputy Manager at Willowcroft and has worked for the Trust in various roles since 2012. Sam is an experienced Deputy Manager who has worked hard to support the team in moving over to an electronic care plan system. Sam is very passionate about the care of the residents and likes to make sure that all the residents are treated in a person-centred manner.
In Sam’s spare time, he likes to spend time with his family and enjoys socialising, exploring and playing games on his PlayStation 5.
Job Title: Care Leader
Joined: 2014
Dea first joined the Trust in July 2014 after working in domiciliary care for many years. Dea joined the care sector when she left school as she wanted to help people and has done this her whole working life. Dea is the medication lead at Willowcroft and works hard to ensure the residents get the best possible care.
In Dea’s spare she times she enjoys walking her dog and socialising with friends.
Job Title: Activity Co-Ordinator
Joined: 2015
Beata joined the Trust in 2015 and has worked in the care sector for 4 years. Beta started at Willowcroft as a housekeeper and then transferred to activities. Beata decided to join the care sector as she enjoyed spending time at the care home as a visitor prior to joining as an employee. When Beata has time off she works hard to raise funds for the care home and makes up activities at home for the residents to use.
In Beata’s spare time she takes care of her two daughters and takes them to many activities including Brownies, Gymnastics, Swimming and Cheerleading.
Job Title: Handyman
Joined: 2019
Andy joined the trust in February 2019. Prior to this Andy was a driver for u-drive and had many years’ experience working as a handy person in a hotel in Bournemouth. Andy decided to join the care sector as he had been looking for a job he could do for the rest of his career, he wanted to be helpful and work with his hands. Since joining the Trust Andy supports one of the residents with handy person duties around the home.
Andy, in his spare time, enjoys reading and watching documentaries on space and science.
Job Title: Care Leader
Joined: 2013
Marie has worked at Willowcroft for 7 years, she started as a carer and then progressed to her current role as care leader. Marie prior to this was a trainee hairdresser and decided to change careers as she wanted to make a difference. Marie is the homes nutrition and infection control lead and takes these roles very seriously. In Marie’s spare time she looks after her children and binge watches box sets with her husband.
Job Title: Chef
Joined: 2020
Di has worked at Willowcroft since 2020, starting as a carer, but moving to the chef role at the beginning of 2023. Di has a skilled background as a chef, with over 22 years’ experience, which includes working for the Fijian Parliament and the British Armed Forces.
In her spare time Di is completing a master’s degree in criminology.
