Laverstock Care Centre

London Road, Salisbury SP1 3HP
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9.4 53 Reviews
  • Laverstock Care Centre, Salisbury
Laverstock Care Centre is located in the heart of the magnificent cathedral city of Salisbury and provides residential, nursing and dementia care for up to 80 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. In providing three distinct types of care under one roof, Laverstock Care Centre is ideally positioned to deliver a true care pathway. As a resident's care needs change, Laverstock is equipped to meet those needs, ensuring that residents are able to remain within the community they have become an integral part of.

Caring Homes is proud to be the only care home group to have its own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

The home is spacious, light, airy and modern with a friendly and dedicated staff team and offers a diverse and varied activities programme with a dedicated Wellbeing Coordinator on-site at the home. As with all aspects of the home, the likes, dislikes and opinions of residents are taken into consideration when planning events and activities. Residents' hobbies and interests are encouraged and can continue once they come to live at Laverstock.

Care Provided by Laverstock Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Erin Langley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Laverstock Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,539
    • Self-Funded Residential Dementia Care from £1,674
    • Self-Funded Nursing Care from £1,728
    • Self-Funded Nursing Dementia Care from £1,728
    • RESPITE Self-Funded Residential Care from £1,639
    • RESPITE Self-Funded Residential Dementia Care from £1,774
    • RESPITE Self-Funded Nursing Care from £1,828
    • RESPITE Self-Funded Nursing Dementia Care from £1,828
  • (these prices are only a guideline, please contact Laverstock Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
Total of 53, showing 1-20
9.4

Laverstock Care Centre has a Review Score of 9.4 (9.389) out of 10, based on 12 reviews in the last 2 years. Over all time Laverstock Care Centre has 53 reviews.

Overall Experience

  • 33
  • 16
  • 3
  • 1
  • 0

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My husband come to Laverstock Care Centre for 8 days respite, it was his first time. For the first 3 days he was a bit lost - not knowing his way about but when the Customer Relationship Manager he was happier. The personal care, medication and food were excellent. My husband did struggle with being
amongst other clients who were sick, dying and making a lot of noise. He enjoyed his room and the TV very much.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Laverstock. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Overall Experience  Overall Experience 5.0 out of 5

Home is clean and well-run. Staff good, treated with dignity. First care home we have been in that doesn't have an 'odour'. Thanks so much to all for looking after Dad in his final weeks.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are so sorry for your loss and we hope we made your Dad's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.


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Overall Experience  Overall Experience 4.0 out of 5

I continue to be completely reassured by the standard of care provided to my father at Laverstock.
He celebrated his 100th birthday there in August and I much appreciated the kindness and generosity of the management and staff in ensuring that he had a day to remember.
I am confident that the nursing
care he receives aligns completely with his mental and physical requirements and abilities and my questions as to his well-being are always answered honestly and willingly.
My father prefers not to participate in the comprehensive agenda of activities, preferring to enjoy the television and newspaper in his room. Despite this, the activities team do let him know what is taking place and he is encouraged to participate. His frailty unfortunately does not permit him to enjoy the outside trips laid on by the team.
I am always greeted in a friendly way by the reception, administration and facilities staff, who have always shown great kindness to me and other visitors.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your father's care at Laverstock Care Centre and we're glad he enjoyed his 100th birthday celebration! Your feedback will be passed on to the team who will be delighted with your review.


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Overall Experience  Overall Experience 5.0 out of 5

Wife very happy.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

We would like to thank you for your words of kindness which are very much appreciated. Your feedback will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I have been coming into Laverstock now for 11 years and have seen the ups and downs in the home over the years but I have to say the improvements have been excellent in the last year, so keep it up.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are so pleased to read your positive comment about Laverstock Care Centre and we're looking forward to continually improving our Home so they meet the standards of residents and their families. Your feedback will be passed on to the team who will be delighted with your 5 star review.


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Overall Experience  Overall Experience 5.0 out of 5

My experience at Laverstock Care Centre has been exemplary. After the first viewing, we accepted the offer of an available room only two days later. Every aspect of the care is superb. The nurses are wonderful, there are many of them and nothing is too much trouble. The food is very good. My husband
has made excellent progress in the short time he has been here and I wouldn't hesitate to recommend Laerstock Care Centre to anyone. A particular member of staff was always particularly helpful.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review, Sandra. We are so pleased to read your positive comments about your husband's care at Laverstock Care Centre and it is lovely to hear the team is assisting in improving your husband's progress. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Overall Experience  Overall Experience 5.0 out of 5

I found the care my sister received at the care home very good. All the staff are caring and friendly and do a very good job, the nursing staff are excellent. Nothing was too much trouble.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review, Janet. We are so pleased to read your positive comments about your sister's care at Laverstock Care Centre and it is lovely to hear the team here is meeting your expectations. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Overall Experience  Overall Experience 4.0 out of 5

I have found my stay (2 weeks or 15 nights for some reason) very beneficial to my recovery after 2 weeks in hospital. I have done as much as possible for myself but when help was needed it was there and given with pleasure. The staff are amazing and show endless patience. I found the food very stoggy
too much starch and not enough fruit. The helpings are too large so a lot of wastage but imaginative and varied.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave a review for Laverstock Care Centre and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

The day I came for 2 weeks respite to enable my assessment for rehabilitation my first impression of the staff and facilities, it looked like a 4-star hotel with a team of staff working as a team, with smiles on their faces. I went home with wonderful thoughts about it and I am now with the wonderful
team of physiotherapists, unbelievable! Yesterday was my first day of minor treatment and I have already achieved most of my goals. The care staff and managers are very good.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about the care you received while at the home, and your recognition of the team. It’s great to hear you’ve achieved most of your goals and hope your recovery continues to go well. Your feedback has been passed on to the team.


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Overall Experience  Overall Experience 3.0 out of 5

Welcoming greeted with a smile. My husband has been in this care home for a little while. Each and everyone of the staff are always caring and supportive when they are not busy with other clients. Carers just keep going nonstop. Weekends are a great concern, so few carers. Carers are very kind and
supportive and dignified. As for management, do not know who they are. Rooms are ok, carpets could do with a shampoo. Kitchen meals are very poor, size of the kitchen needs to be larger, a lick of paint would go a long way. Water jugs and beakers are awful. If my husband eats any more mince meals, he's going to look like mince.z

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to review us. I am so pleased that you are made to feel welcome when you visit Laverstock and that the care staff are caring and supportive. Thank you for your feedback in relation to staffing levels. This was discussed in a recent relatives meeting and we have now increased our staffing levels. Our staffing levels are under continuous review, and I will work closely with the team and our regional manager to carefully monitor this. As discussed in a recent relatives meeting, Leanne and I are keen to spend as much time as possible with our residents and their relatives. This is why we now work in the communal areas of the home where possible instead of the office. Thank you for your feedback regarding the meals. I have recently asked relatives to consider joining our dignity committee within the home so I will arrange for us to review the menus as a committee. If you would be interested in joining the dignity committee please let the Home know.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming staff. As you walk through the main doors it has a feeling of home and a calming presence.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about your husband’s care at Laverstock. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Overall Experience  Overall Experience 5.0 out of 5

First of all, can I start by saying a huge ‘thank you’ for making Dad feel so very welcome in his first week with you. Every single member of staff we’ve met over the last few days have been so kind, caring and genuinely helpful. Many have gone above and beyond and I feel so happy that he’s in your
care. Dad has also confirmed that he feels really well looked after.
The facilities are fantastic and the health and well-being activities that are put on daily are a great mix and a welcome addition to his great care. It is extremely clean and has a wonderfully warm and homely feel. Very blessed that we have this on our doorstep and can visit and take Dad out regularly.

Reply from Erin Langley, Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us a review. It’s our pleasure to have your Dad live with us and we are pleased to read your positive comments about both you and your Dad’s experience at Laverstock. Your feedback will be passed on to the team.


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Overall Experience  Overall Experience 4.0 out of 5

Kind, caring and efficient. Looking after my aunt very well, knew about her and tailored their care. Lots of activities, many join in. Excellent food. The family are looked after well too. Very reassuring.

Reply from Home Manager, Home Manager at Laverstock Care Centre

Thank you Rachel for taking the time to leave us a review, we are pleased to read your positive comments about the care your aunt is receiving. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are such lovely people, always polite and very helpful. Nothing is too much trouble, and I am always kept up to day with things. Always welcoming.

Reply from Home Manager, Home Manager at Laverstock Care Centre

Thank you, Susan, for taking the time to leave us a review and for your positive feedback about the team at Laverstock. Your comments will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My partner was admitted to Laverstock Care Centre from hospital, having spent two weeks there after breaking his arm in a fall. Coming to Laverstock has been a positive experience for both him and myself and the support we have received has been excellent. The care and attention that he has been given
have really impressed me. Staff are friendly and helpful in ensuring his needs are met.

Reply from Home Manager at Laverstock Care Centre

Thank you, Elizabeth, for taking the time to leave us a review. We are so pleased to read your wonderful comments about the care your partner received. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be passed on to the team.


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Overall Experience  Overall Experience 4.0 out of 5

My aunt is not an easy person due to both anxiety and dementia. The nursing team care for her in a very professional, friendly and caring manner. This meets both her physical and mental needs. The care in the nursing home is excellent.

Reply from Home Manager at Laverstock Care Centre

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your aunt is receiving such great care at Laverstock, and I will pass on your kind comments to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

The home is bright, clean and friendly. The rooms are well-appointed and cleaned on a daily basis. The staff are very patient and efficient. The leisure areas are clean, comfortable and quite stimulating. Activities are available on a daily basis. The food is fantastic, well cooked, with good-sized
portions and a very good menu.

Reply from Home Manager, Home Manager at Laverstock Care Centre

Geoffrey, thank you for taking the time to leave us such a wonderful review! We're happy to hear that your wife is receiving such great care at Laverstock and is enjoying the food available. I will pass on your kind comments to the whole team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Laverstock Care Center just over a month ago. The staff have been so kind and caring. They have taken huge efforts to get to know him and us. We go at any time, and they are always very welcoming. The nurses are really on top of his medical need and keep us updated as to any changes
in medication or his condition. There are lots of activities to participate in, and the carers also have a lot of chats with him, which is so lovely.

Reply from Home Manager, Home Manager at Laverstock Care Centre

Thank you, Lisa, for taking the time to leave us a review, and we are pleased to hear your dad is settling into the home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback has been passed on to the team, who will be delighted to read it.


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Overall Experience  Overall Experience 4.0 out of 5

99% of the time the staff are very helpful and my stepmother seems mostly to be content. The personal care she receives seems to be good for the most part. The staff seem to have coped very well with the recent restrictions and are always very friendly. Thank you very much for all you do.

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Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for some years now and has always been treated with the utmost care and kindness. The staff are always happy to talk to me about her and do a brilliant job under what can sometimes be very difficult circumstances. No complaints whatsoever about Lavertsock.

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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Laverstock Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Laverstock Care Centre is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 137 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for Laverstock Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (6)

Erin

Erin Langley

Job Title: Home Manager

Erin’s role at Laverstock Care Centre allows her to channel her extensive experience and passion into supporting residents and leading a skilled team.


She thrives on creating an environment where each resident is treated with the utmost respect and care, ensuring their well-being and quality of life are consistently enhanced.


Leanne

Leanne Vinakadina

Job Title: Deputy Manager

Leanne, the Deputy Manager at Laverstock Care Centre, plays a crucial role in supporting the Home Manager in overseeing the care home, its team and the quality of care provided. She conducts care assessments and collaborates closely with healthcare professionals to ensure comprehensive support.


Leanne's dedication to excellence ensures a high standard of care and a well-coordinated team.


Glenn

Glenn Schafer

Job Title: Customer Relationship Manager

Joined: 2023

Glenn plays a vital role at Laverstock Care Centre, guiding prospective residents and their families through the available care options with clarity and empathy.


He is dedicated to answering questions and arranging home visits, understanding the importance of sensitivity and compassion during initial care enquiries. Glenn's expertise ensures families feel supported and well-informed.


Teonila

Teonila Gimenez

Job Title: Head of Hospitality

Teonila, Head of Hospitality at Laverstock Care Centre, manages all aspects of hospitality services within the home. She oversees the hospitality team, ensuring an enjoyable dining service and top-notch housekeeping and maintenance operations.


Her dedication ensures a welcoming, comfortable and high-quality environment for all residents.


Barry

Barry Pentelow

Job Title: Head of Wellbeing

Barry, Head of Wellbeing at Laverstock Care Centre, designs a diverse activities program that fosters independence, choice and dignity for residents. By engaging with residents’ interests and life stories, Barry ensures enriching experiences.


He also motivates the well-being team and encourages community and family involvement to enhance overall resident connection and enjoyment.


Emma

Emma Adams

Job Title: Receptionist

Emma, the receptionist at Laverstock Care Centre, plays a key role in creating a warm and welcoming environment. She ensures all visitors are greeted with a friendly reception, provides refreshments and handles telephone calls promptly.


Emma also offers essential support to the management team, contributing to the smooth operation of the care home.


Frequently Asked Questions about Laverstock Care Centre

What types of Care is Laverstock Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Laverstock Care Centre provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Laverstock Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Laverstock Care Centre?

Gardens & Bar/Café are some of the Facilities & Services.

How far is Laverstock Care Centre to the centre of Salisbury?

1.5 mile(s) as the crow flies, distance by road may be significantly further.