This home I would rate as excellent. It's clean with very kind and caring staff
J D (Resident)
I am really happy and know my mother will be safe and well cared for
Lorna L (Daughter of Resident)
I could not be happier with his placement. The level of care is exemplary
E C (Wife of Resident)
Laverstock Care Centre has a Review Score of 9.4 (9.389) out of 10, based on 12 reviews in the last 2 years. Over all time Laverstock Care Centre has 53 reviews.
Review from A H (Wife of Resident) published on 11 April 2025
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Laverstock. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from R M (Son of Resident) published on 27 February 2025
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review. We are so sorry for your loss and we hope we made your Dad's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.
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Review from Richard W (Son of Resident) published on 28 November 2024
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your father's care at Laverstock Care Centre and we're glad he enjoyed his 100th birthday celebration! Your feedback will be passed on to the team who will be delighted with your review.
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Review from J B (Husband of Resident) published on 12 November 2024
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
We would like to thank you for your words of kindness which are very much appreciated. Your feedback will be passed on to the team.
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Review from R M (Husband of Resident) published on 12 November 2024
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review. We are so pleased to read your positive comment about Laverstock Care Centre and we're looking forward to continually improving our Home so they meet the standards of residents and their families. Your feedback will be passed on to the team who will be delighted with your 5 star review.
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Review from Sandra M (Wife of Resident) published on 1 October 2024
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review, Sandra. We are so pleased to read your positive comments about your husband's care at Laverstock Care Centre and it is lovely to hear the team is assisting in improving your husband's progress. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Janet G (Sister of Resident) published on 7 May 2024
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review, Janet. We are so pleased to read your positive comments about your sister's care at Laverstock Care Centre and it is lovely to hear the team here is meeting your expectations. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from E W (Respite Resident) published on 25 October 2023
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave a review for Laverstock Care Centre and for your positive comments about our home and team. We continually strive to improve the care and service we provide and appreciate your feedback.
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Review from M S (Respite Resident) published on 25 October 2023
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review. We are pleased to read your positive comments about the care you received while at the home, and your recognition of the team. It’s great to hear you’ve achieved most of your goals and hope your recovery continues to go well. Your feedback has been passed on to the team.
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Review from B M (Wife of Resident) published on 3 October 2023
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to review us. I am so pleased that you are made to feel welcome when you visit Laverstock and that the care staff are caring and supportive. Thank you for your feedback in relation to staffing levels. This was discussed in a recent relatives meeting and we have now increased our staffing levels. Our staffing levels are under continuous review, and I will work closely with the team and our regional manager to carefully monitor this. As discussed in a recent relatives meeting, Leanne and I are keen to spend as much time as possible with our residents and their relatives. This is why we now work in the communal areas of the home where possible instead of the office. Thank you for your feedback regarding the meals. I have recently asked relatives to consider joining our dignity committee within the home so I will arrange for us to review the menus as a committee. If you would be interested in joining the dignity committee please let the Home know.
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Review from J G (Wife of Resident) published on 29 May 2023
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about your husband’s care at Laverstock. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Lydia D (Daughter of Resident) published on 23 May 2023
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Reply from Erin Langley, Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us a review. It’s our pleasure to have your Dad live with us and we are pleased to read your positive comments about both you and your Dad’s experience at Laverstock. Your feedback will be passed on to the team.
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Review from Rachel W (Niece of Resident) published on 25 January 2023
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Reply from Home Manager, Home Manager at Laverstock Care Centre
Thank you Rachel for taking the time to leave us a review, we are pleased to read your positive comments about the care your aunt is receiving. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from Susan M (Friend of Resident) published on 5 January 2023
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Reply from Home Manager, Home Manager at Laverstock Care Centre
Thank you, Susan, for taking the time to leave us a review and for your positive feedback about the team at Laverstock. Your comments will be passed on to the team.
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Review from Elizabeth O (Partner of Resident) published on 4 October 2022
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Reply from Home Manager at Laverstock Care Centre
Thank you, Elizabeth, for taking the time to leave us a review. We are so pleased to read your wonderful comments about the care your partner received. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be passed on to the team.
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Review from J W (Aunt of Resident) published on 2 September 2022
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Reply from Home Manager at Laverstock Care Centre
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your aunt is receiving such great care at Laverstock, and I will pass on your kind comments to the whole team.
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Review from Geoffrey S (Husband of Resident) published on 30 August 2022
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Reply from Home Manager, Home Manager at Laverstock Care Centre
Geoffrey, thank you for taking the time to leave us such a wonderful review! We're happy to hear that your wife is receiving such great care at Laverstock and is enjoying the food available. I will pass on your kind comments to the whole team.
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Review from Lisa B (Daughter of Resident) published on 22 August 2022
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Reply from Home Manager, Home Manager at Laverstock Care Centre
Thank you, Lisa, for taking the time to leave us a review, and we are pleased to hear your dad is settling into the home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback has been passed on to the team, who will be delighted to read it.
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Review from J L (Daughter of Resident) published on 2 November 2021
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Review from R M (Brother of Resident) published on 12 October 2021
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The Review Score of 9.4 (9.389) out of 10 for Laverstock Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.701 for Laverstock Care Centre is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 137 Ratings = 4.701
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.688 Points relating to the number of positive Reviews for Laverstock Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Dec 2023
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Job Title: Home Manager
Erin’s role at Laverstock Care Centre allows her to channel her extensive experience and passion into supporting residents and leading a skilled team.
She thrives on creating an environment where each resident is treated with the utmost respect and care, ensuring their well-being and quality of life are consistently enhanced.
Job Title: Deputy Manager
Leanne, the Deputy Manager at Laverstock Care Centre, plays a crucial role in supporting the Home Manager in overseeing the care home, its team and the quality of care provided. She conducts care assessments and collaborates closely with healthcare professionals to ensure comprehensive support.
Leanne's dedication to excellence ensures a high standard of care and a well-coordinated team.
Job Title: Customer Relationship Manager
Joined: 2023
Glenn plays a vital role at Laverstock Care Centre, guiding prospective residents and their families through the available care options with clarity and empathy.
He is dedicated to answering questions and arranging home visits, understanding the importance of sensitivity and compassion during initial care enquiries. Glenn's expertise ensures families feel supported and well-informed.
Job Title: Head of Hospitality
Teonila, Head of Hospitality at Laverstock Care Centre, manages all aspects of hospitality services within the home. She oversees the hospitality team, ensuring an enjoyable dining service and top-notch housekeeping and maintenance operations.
Her dedication ensures a welcoming, comfortable and high-quality environment for all residents.
Job Title: Head of Wellbeing
Barry, Head of Wellbeing at Laverstock Care Centre, designs a diverse activities program that fosters independence, choice and dignity for residents. By engaging with residents’ interests and life stories, Barry ensures enriching experiences.
He also motivates the well-being team and encourages community and family involvement to enhance overall resident connection and enjoyment.
Job Title: Receptionist
Emma, the receptionist at Laverstock Care Centre, plays a key role in creating a warm and welcoming environment. She ensures all visitors are greeted with a friendly reception, provides refreshments and handles telephone calls promptly.
Emma also offers essential support to the management team, contributing to the smooth operation of the care home.