Laverstock Care Centre

London Road, Salisbury SP1 3HP
Submit a Review
9.4 53 Reviews
  • Laverstock Care Centre, Salisbury
Laverstock Care Centre is located in the heart of the magnificent cathedral city of Salisbury and provides residential, nursing and dementia care for up to 80 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. In providing three distinct types of care under one roof, Laverstock Care Centre is ideally positioned to deliver a true care pathway. As a resident's care needs change, Laverstock is equipped to meet those needs, ensuring that residents are able to remain within the community they have become an integral part of.

Caring Homes is proud to be the only care home group to have its own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

The home is spacious, light, airy and modern with a friendly and dedicated staff team and offers a diverse and varied activities programme with a dedicated Wellbeing Coordinator on-site at the home. As with all aspects of the home, the likes, dislikes and opinions of residents are taken into consideration when planning events and activities. Residents' hobbies and interests are encouraged and can continue once they come to live at Laverstock.

Show Laverstock Care Centre on the Map

Care Provided by Laverstock Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Erin Langley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Laverstock Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,539
    • Self-Funded Residential Dementia Care from £1,674
    • Self-Funded Nursing Care from £1,728
    • Self-Funded Nursing Dementia Care from £1,728
    • RESPITE Self-Funded Residential Care from £1,639
    • RESPITE Self-Funded Residential Dementia Care from £1,774
    • RESPITE Self-Funded Nursing Care from £1,828
    • RESPITE Self-Funded Nursing Dementia Care from £1,828
  • (these prices are only a guideline, please contact Laverstock Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Laverstock Care Centre Reviews (53)

Total of 53, showing 21-40
9.4

Laverstock Care Centre has a Review Score of 9.4 (9.389) out of 10, based on 12 reviews in the last 2 years. Over all time Laverstock Care Centre has 53 reviews.

Overall Experience

  • 33
  • 16
  • 3
  • 1
  • 0

Date Published

53
5
7
12
41

Review from Joyce N (Husband of Resident) assisted by family/friend published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found this care home very good.
All staff are caring, efficient, and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Godson of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring engaged staff at all levels. Volunteer consistently to do a better job. Residents clearly well looked after. My relative is always clean, neatly dressed and her room is shipshape.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Son of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care my father receives. He is always well groomed, loves the food and all staff members are extremely happy and positive. Thank you for your excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only recently arrived at Laverstock but the staff have been amazing from her original welcome, regular contact from them with me to helping her with daily tasks and the little emergencies. The whole time enabling her as much independence as she can muster and maintaining her dignity at all times!
Very, very happy she has a permanent place with them as it allows me peace and guilt-free days knowing she is safe and medically very well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glyn J (Husband of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Laverstock Care Centre to be a clean, friendly and welcoming place. The staff all know my name when I visited my wife and showed my wife great respect and dignity. The staff are clearly well trained, motivated and happy in their work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dierdre R (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Laverstock Care Centre for 17 months now. She has dementia. The last 2 visits have been fantastic as I have been able to see Mum in her own room and with other residents. Extremely happy, well entertained and loved. Fantastic manager and caring, loving staff. What a
wonderful home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iris C (Daughter of Resident) published on 13 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always polite and helpful. Carers look after my mum very well. She always looks clean and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew G (Son-in-law of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law arrived at the Laverstock Care Centre in December 2020.
The customer care manager made both my wife and I feel very welcome from the outset. This was very important to us since with understandable Covid restrictions in place, we were sensibly unable to go inside the home.
Through
the use of WhatsApp video, we have since virtually met a number of the nursing staff, who without exception, have all been very friendly and caring. It is apparent that my father-in-law appears comfortable and cared for at all times and is reassured to be looked after by the Laverstock team.
Nothing has been too much trouble for the staff, with particular care being taken of the small things, which are of comfort to the family looking on, such as finding frames for photos, when the family are unable to enter the home to do so themselves.
So in all, we are delighted with the welcome and care provided at Laverstock and are looking forward to the day when we can meet everyone without facemasks!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate E (Niece of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our Auntie moved into Laverstock she has been cared for extremely well, she recently had a stay in hospital but on her return, she was made to feel at home again. All of her nurses and carers are fantastic with her and she really feels at home. I can’t recommend Laverstock enough. We as a family
are happy in the knowledge she is well cared for and we do not have to worry about her any more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Poppy W (Granddaughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad has been at Laverstock for about six months, and every time I visit, I'm really impressed. He is always clean and well presented, as is his room and all of the communal areas. There are 80 rooms, yet any staff we meet can direct us to his just from his name. Everyone knows Grandad well; the
gentleman who brought his lunch today said: "I know you won't be too interested in the main so I'll bring an extra big pudding!". He was right, and it's a lovely touch and really helps to make sure he gets enough nutrition.
If it's a short visit, staff won't interrupt us for his cares; if they need to they do everything efficiently without sacrificing standards.
The activity program is excellent and varied. Longue and dining areas are like being in a nice hotel, and touches like realistic toy cats to brush are lovely for some. Some residents on his floor have challenging behaviours, which are managed really well to minimise disruption to neighbours while maintaining dignity. Top-notch care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maroulla W (Daughter-in-law of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is a current resident and has been for the past year, so my review relates to the last 12 months.
Parkinson's is a very challenging and demanding condition and we have always found that Dad is comfortable, supported and kept safe. The management and staff are to be congratulated because
Dad's care needs are both medical and non medical, and as the condition has progressed, they have met Dad's changing needs while maintaining his dignity and respecting his right to decide things. The centre itself is clean, Dad's room has lovely views and is bright and spacious. We are due to see Dad over Christmas at the Centre. Dad will no doubt tell us he wants to come home, but this is not any criticism of the Centre because he always says he cannot fault the care he is receiving, and there is always a compliment about the food, it's his condition he doesn't want. So to all the staff at the centre, we wish you all the very best for the season and every success for 2020.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorna L (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in two weeks ago. She was extremely anxious but now, 2 weeks on, she is already very settled and seems very happy. Everyone I have met has been very kind and caring. I am really happy and know my mother will be safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Cousin of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I care for the finances and general needs of my cousin who has been resident for the past 2+years. He tells me that the food is appalling (consistently not getting what he has asked for the previous day). The standard is sometimes inedible. I have had occasion to complain about the general cleanliness
of his room, i.e. dirty carpets, an old, dirty chair (these things were immediately rectified by the newly assigned manager). He has been shouted at by a member of staff "stop ringing the bell'. The receptionist needs training in how to welcome visitors!

Reply from Kay Wainwright, Home Manager at Laverstock Care Centre

We are sorry when anyone has cause to complain but pleased to hear that things were were immediately put right. Our chef at Laverstock Care Centre is in regular contact with our residents to try and ensure that all dietary needs and preferences are met. Our manager’s door is always open to relatives and residents to discuss any concerns they may have and, in this case, our manager is in regular contact with the relative.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Laverstock for 4 years and I want to congratulate his carers over that time.
His regular carers have been so kind and patient and now he has moved to another wing I would like to think his carers will also be with him.
It is key he has consistent carers he recognises.
Hopefully,
management will work closely with staff to raise morale and enable them to carry on their valuable care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicki P (Daughter of Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Laverstock in March 2017 and has Alzheimer's, vascular dementia, and some challenging behaviours. The nurses and carers and all staff have taken time to get to know him. He is safe there and they strike a good balance between giving choice about when to go to bed vs offering him
activities. They really care.


The activities team put so much thought into the residents' needs. Ranging from tea dances to Sunday hymns, to garden parties, fetes, carol services, baking, history talks, craft activities, a walk in the garden - carried out with dignity and respect. Plenty of lounges where you can go to have a change of scenery. The rooms are spacious, clean, and all en-suite.


I was saddened by the recent press article as it was not a true reflection of what we have experienced over the past 16 months at Laverstock.


Nowhere is perfect but I am confident that the Manager will improve things which do need improving e.g. staffing levels and retention.


Reply from Frazer Bell, Home Manager at Laverstock Care Centre

Thank you for your review of our home and we are delighted to hear that you and your father find our care team, activities, food and drink and many other aspects of life at Laverstock Care Centre to be excellent.


The health and wellbeing of our residents is our absolutely priority and we work hard to ensure the best possible care is received. If you have any further comments to make, now or in the future, our home manager’s door is always open.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2015. During that time I have seen her cared for with kindness, care and respect. Dementia is a very difficult condition to work with and I have seen patience and understanding given to her at all times she looks clean and healthy. The staff are friendly and caring
to talk to and are proactive in giving updates.
Most seem to enjoy this difficult work.
Support staff and managers have also been approachable and helpful and I am a healthcare professional myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home I would rate as excellent. It's clean with very kind and caring staff.
Food is excellent quality.
I would recommend this home to anyone. The rooms are huge.
Very, very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent one week in respite care and found the care and premises very clean and homely and felt well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene E (Wife of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are most pleasant and most helpful. Activities are imaginative and enjoyable. Impressed with the garden area which has been planted with a mixed array of flowers and vegetables for the summer. The seating is generous and brightly coloured with canopies to provide shade.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah L (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the main carer of my mum who has complex health and "emotional" needs the decision to move her from my family home to a care home was one of the hardest I've ever made. It also turned out to be one of the best! Laverstock Care Centre, especially "Garden View" is a home from home. The staff are superb
and have quite honestly given our family our lives back including mum!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Laverstock Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Laverstock Care Centre is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 137 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for Laverstock Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Erin

Erin Langley

Job Title: Home Manager

Erin’s role at Laverstock Care Centre allows her to channel her extensive experience and passion into supporting residents and leading a skilled team.


She thrives on creating an environment where each resident is treated with the utmost respect and care, ensuring their well-being and quality of life are consistently enhanced.


Leanne

Leanne Vinakadina

Job Title: Deputy Manager

Leanne, the Deputy Manager at Laverstock Care Centre, plays a crucial role in supporting the Home Manager in overseeing the care home, its team and the quality of care provided. She conducts care assessments and collaborates closely with healthcare professionals to ensure comprehensive support.


Leanne's dedication to excellence ensures a high standard of care and a well-coordinated team.


Glenn

Glenn Schafer

Job Title: Customer Relationship Manager

Joined: 2023

Glenn plays a vital role at Laverstock Care Centre, guiding prospective residents and their families through the available care options with clarity and empathy.


He is dedicated to answering questions and arranging home visits, understanding the importance of sensitivity and compassion during initial care enquiries. Glenn's expertise ensures families feel supported and well-informed.


Teonila

Teonila Gimenez

Job Title: Head of Hospitality

Teonila, Head of Hospitality at Laverstock Care Centre, manages all aspects of hospitality services within the home. She oversees the hospitality team, ensuring an enjoyable dining service and top-notch housekeeping and maintenance operations.


Her dedication ensures a welcoming, comfortable and high-quality environment for all residents.


Barry

Barry Pentelow

Job Title: Head of Wellbeing

Barry, Head of Wellbeing at Laverstock Care Centre, designs a diverse activities program that fosters independence, choice and dignity for residents. By engaging with residents’ interests and life stories, Barry ensures enriching experiences.


He also motivates the well-being team and encourages community and family involvement to enhance overall resident connection and enjoyment.


Emma

Emma Adams

Job Title: Receptionist

Emma, the receptionist at Laverstock Care Centre, plays a key role in creating a warm and welcoming environment. She ensures all visitors are greeted with a friendly reception, provides refreshments and handles telephone calls promptly.


Emma also offers essential support to the management team, contributing to the smooth operation of the care home.