Laverstock Care Centre

London Road, Salisbury SP1 3HP
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9.4 53 Reviews
  • Laverstock Care Centre, Salisbury
Laverstock Care Centre is located in the heart of the magnificent cathedral city of Salisbury and provides residential, nursing and dementia care for up to 80 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. In providing three distinct types of care under one roof, Laverstock Care Centre is ideally positioned to deliver a true care pathway. As a resident's care needs change, Laverstock is equipped to meet those needs, ensuring that residents are able to remain within the community they have become an integral part of.

Caring Homes is proud to be the only care home group to have its own unique award-winning dementia training ‘My World’ which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

The home is spacious, light, airy and modern with a friendly and dedicated staff team and offers a diverse and varied activities programme with a dedicated Wellbeing Coordinator on-site at the home. As with all aspects of the home, the likes, dislikes and opinions of residents are taken into consideration when planning events and activities. Residents' hobbies and interests are encouraged and can continue once they come to live at Laverstock.

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Care Provided by Laverstock Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Erin Langley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Laverstock Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,539
    • Self-Funded Residential Dementia Care from £1,674
    • Self-Funded Nursing Care from £1,728
    • Self-Funded Nursing Dementia Care from £1,728
    • RESPITE Self-Funded Residential Care from £1,639
    • RESPITE Self-Funded Residential Dementia Care from £1,774
    • RESPITE Self-Funded Nursing Care from £1,828
    • RESPITE Self-Funded Nursing Dementia Care from £1,828
  • (these prices are only a guideline, please contact Laverstock Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Laverstock Care Centre Reviews (53)

Total of 53, showing 41-53
9.4

Laverstock Care Centre has a Review Score of 9.4 (9.389) out of 10, based on 12 reviews in the last 2 years. Over all time Laverstock Care Centre has 53 reviews.

Overall Experience

  • 33
  • 16
  • 3
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  • 0

Date Published

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41

Review from E C (Wife of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been resident in this care home (dementia unit) for the past eighteen months and I could not be happier with his placement. The level of care is exemplary (I visit on a daily basis) and any concerns which may arise are dealt with immediately by staff and management. I rest easy knowing
that he is loved, well cared for and secure.

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Review from Glyn A (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main Reception area is very welcoming and very spacious with plenty of seating available. There is plenty of information at hand on the facilities which are available. The staff at Reception are very informative and extremely polite and welcoming. The rooms are extremely spacious as are the bathrooms
with a walk-in shower. Beds are comfortable and furniture well positioned. Staff are there at all times for residents' needs. Meals are of a high standard with a good choice. Good activities. From the management right through, an excellent place to reside in.

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Review from G M (Husband of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care and support we received from a carer who accompanied my wife and I for a 5 hour stint at hospital was excellent. She could not have been kinder and supportive for my wife who was out of her own environment.

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Review from C O (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a home for my mum, we wanted to have a nice size room with a view, nice and sunny, which we have found here, as my mum spends most of her time in bed.


The staff are all very friendly and nothing is too much trouble for them. It's also not too far for my dad to get to, as he visits

Mum every day and he gets looked after well with coffee and cake most days, so overall we are very happy.

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Review from Stephen T (Son of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall at home followed by a spell in the hospital, it became clear that our mother could no longer live independently. This was the moment to find an alternative that provided the care and support Mum needed, whilst maintaining her quality of life. After looking at a number of options, we found
Laverstock Care Centre. As a family, we were immediately struck by the care and professionalism of all the staff, the quality of the facilities and the happiness of the other residents. With no previous experience of the care sector, we were very anxious to ensure our mother moved into the best community we could find. We were immediately made to feel welcome and were sensitively guided through this significant transition. Mum took to her new surroundings immediately and is now thriving with the care and support she is receiving at Laverstock Care Centre. The quality of the meals, the range of activities and the ability to personalise her room have all helped to make our mother very happy and contented in her new home. She is enjoying her new lease on life! As a family, we are delighted we chose Laverstock Care Centre

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Review from D P (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother broke her femur and had to have bed rest for 13 weeks.
The whole team at Laverstock Care Centre Salisbury were superb in rising to challenges my mother faced.
On returning from a three day stay in hospital she received a very warm welcome back and said that she was pleased to be home!
Individual
care support staff went above and beyond to make her life as comfortable as possible during this difficult time.
Although confined to her room, staff made every effort to talk to her; some staff visiting her in their breaks (whilst working on other floors in the home) and on occasions a carer was allocated to spend time with her in her room.
I know that this greatly helped to lessen any feeling of isolation and I have no doubt enabled her to recover in the way that she has.
I cannot thank all the care staff enough for their kindness and dedication.

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Review from Brenda J (Partner of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional dedication shown by all services within Laverstock Care Centre is of the highest standard. The patient and partner are given equal measures of respect and support. The level of care, kindness and compassion are ongoing with any concerns or inquiries met with immediate response. In addition,
communication between each of the services is excellent, all of which is communicated to the concerned relative. All services work as a team with many individuals displays their dedication. On a personal level, I have no hesitation in praising every member of staff for their professionalism and dedication under extremely difficult circumstances.

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Review from Sue H (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The administrator showed me around Laverstock care home last August when I needed to put my dad in for respite. I was so impressed with the way she explained everything, that when it was time for dad to become a full-time resident, there was no question of dad going to a different home. I see the administrator
on a regular basis at the home as she is helpful, positive and nothing is any trouble for her.

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Review from Audrey (Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt at home immediately because of the warmth of my reception. I had suffered a fall, tripping on a raised edge of a paving stone and felt very shaken. I relaxed at once because of the calm and happy atmosphere. At no time when I needed advice or help was there any hesitation in giving it. I was
there for only one week while I recovered, and when I left, I felt that the permanent residents were fortunate people.

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Review from Ian (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in Laverstock Care Centre for 4 days only to allow my wife some respite from looking after me whilst she visited our twin granddaughters at university. The care/support was generally first rate. My only criticism were:
1) The slippery shiny brown satin bedspread which was a pain to keep tidy,
necessitating a lot of walking round to straighten it after it had been sat upon.
2) Of the housekeeper who tore around the room tidying up and putting my toilet things on a low shelf beneath the lavatory systern, virtually out of reach and i cannot reach below my knees. (I found this out after she had left)
3) Another problem was the difficulty of creaming my itchy back. It would have liked to have been asked if i wanted any help here. I treated the whole visit as an exercise in self sufficiency and was disappointed to find i failed here.
4) I found there was no wi-fi, although the website said there was
5) Additionally the phone was put in on the 3rd (Thank heavens for mobiles!)

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Review from Anne J (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was encouraged and supported to make the naturally difficult transition to residential care. The nursing staff/carers were excellent and treated her with dignity, professionalism, good humour and affection. I was always welcomed and included which also helped me accept that this was where
my mother would be best helped and happy.

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Review from Kevin C (Son of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff shortages impact quality of care. Barry and his team are fantastic with residents. At times food at meal times seems minimal. Residents due to staff shortages are having to wait to be taken to the loo. All staff are very friendly to both residents and visitors. Where satisfactory given this would
be higher if the staffing was at the level of three at all times, seems to be two more often than three!!

Reply from Helen Pessell, Home Manager at Laverstock Care Centre

Thank you for taking the time to review Laverstock Care Centre, we really appreciate your feedback. At Laverstock we take great pride in ensuring we deliver high quality care and facilities and providing outstanding choices and quality produce when creating a healthy and varied menu, meeting the needs of every resident’s individual dietary requirements. To ensure we continually meet these standards we can arrange a meeting with our Chef to discuss meal choices. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Review from Adrian C (Wife of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after, food was good. Sometimes members of staff were laughing very loudly at 3-4 in the morning. Woke me up and could not get back to sleep.
Sometimes the liaison between night staff and day staff was not good ie. orders for porridge and toast were not passed on.

Reply from Sarah Scott, Marketing Executive at Laverstock Care Centre

Thank you for taking the time to review Laverstock Care Centre, we really appreciate your feedback. At Laverstock we take great pride in ensuring we deliver high quality care and facilities. We have listened to your feedback and spoken with the night staff and are currently improving the handover between night and day staff to ensure the experience during this time is of the highest quality. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Current Review Score: 9.4 (9.389)

Overview of Review Score

The Review Score of 9.4 (9.389) out of 10 for Laverstock Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Laverstock Care Centre is calculated as follows: ( (106 Excellents x 5) + (22 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 137 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.688 Points relating to the number of positive Reviews for Laverstock Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (6)

Erin

Erin Langley

Job Title: Home Manager

Erin’s role at Laverstock Care Centre allows her to channel her extensive experience and passion into supporting residents and leading a skilled team.


She thrives on creating an environment where each resident is treated with the utmost respect and care, ensuring their well-being and quality of life are consistently enhanced.


Leanne

Leanne Vinakadina

Job Title: Deputy Manager

Leanne, the Deputy Manager at Laverstock Care Centre, plays a crucial role in supporting the Home Manager in overseeing the care home, its team and the quality of care provided. She conducts care assessments and collaborates closely with healthcare professionals to ensure comprehensive support.


Leanne's dedication to excellence ensures a high standard of care and a well-coordinated team.


Glenn

Glenn Schafer

Job Title: Customer Relationship Manager

Joined: 2023

Glenn plays a vital role at Laverstock Care Centre, guiding prospective residents and their families through the available care options with clarity and empathy.


He is dedicated to answering questions and arranging home visits, understanding the importance of sensitivity and compassion during initial care enquiries. Glenn's expertise ensures families feel supported and well-informed.


Teonila

Teonila Gimenez

Job Title: Head of Hospitality

Teonila, Head of Hospitality at Laverstock Care Centre, manages all aspects of hospitality services within the home. She oversees the hospitality team, ensuring an enjoyable dining service and top-notch housekeeping and maintenance operations.


Her dedication ensures a welcoming, comfortable and high-quality environment for all residents.


Barry

Barry Pentelow

Job Title: Head of Wellbeing

Barry, Head of Wellbeing at Laverstock Care Centre, designs a diverse activities program that fosters independence, choice and dignity for residents. By engaging with residents’ interests and life stories, Barry ensures enriching experiences.


He also motivates the well-being team and encourages community and family involvement to enhance overall resident connection and enjoyment.


Emma

Emma Adams

Job Title: Receptionist

Emma, the receptionist at Laverstock Care Centre, plays a key role in creating a warm and welcoming environment. She ensures all visitors are greeted with a friendly reception, provides refreshments and handles telephone calls promptly.


Emma also offers essential support to the management team, contributing to the smooth operation of the care home.