Wren House

Vicarage Street, Warminster BA12 8JF
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9.8 65 Reviews
  • Wren House, Warminster
Welcome to Wren House, where timeless Georgian elegance meets the highest standards of service in a warm and welcoming atmosphere. Nestled between the historic cities of Salisbury and Bath, the gracious Georgian home offers a unique blend of charm and comfort.

Dating back to the 18th century, Wren House has been meticulously restored to preserve its character, beautiful original features, and unique ambiance. The dedicated team of caring and qualified staff is committed to tailoring services to meet the personal preferences and changing needs of each individual resident.

Wren House believes in promoting an active and fulfilling lifestyle for residents. That's why they offer a vast range of activities and outings, including gardening, choir sessions, exercise groups, crafts, quizzes, and many other events throughout the year. There's always something exciting happening at Wren House.

The on-site chef prepares a varied menu of delicious home-cooked meals, using locally sourced ingredients to ensure the highest quality and freshness. They understand the importance of good food in enhancing the overall well-being of residents.

The team invites you to experience the warmth and hospitality of Wren House first hand. Visit the home to discover why it's renowned for its gracious surroundings, exceptional service, and vibrant community. Schedule a tour today and see why Wren House is the perfect place to call home.

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Care Provided by Wren House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Tracey Atkins (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (14)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Wren House

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
  • (these prices are only a guideline, please contact Wren House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wren House Reviews (65)

Total of 65, showing 1-20
9.8

Wren House has a Review Score of 9.8 (9.825) out of 10, based on 15 reviews in the last 2 years. Over all time Wren House has 65 reviews.

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Review from E H (Respite Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loved my stay for respite.

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Review from Andrew D (Son of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Wren House in the middle of this year.
It has been a hugely positive experience. Wren House feels like a comfortable home, rather than a hospital and the staff are fantastic giving great care with a smile. Mum has settled in so well and still has the freedom to do what she wants
but has a wonderful support network providing a great quality of life.

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Review from Amanda A (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Wren House since last November. The care and staff are absolutely fantastic, so kind, sensible and with a bit of humour, which is so important. It's a huge change moving into a care home but they manage to make it as smooth as possible. Thank you for looking after her.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your lovely comments. I will pass on to the team.


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Review from D B (Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While nothing can compare with our own home, bought, cared for and loved with one's partner over many years, the comfort, care and company at Wren House is a high-standard replacement for many of these attributes. The house and my own room are excellent. From my own point of view, I could only suggest
that a little more care and attention could be paid to the garden which has huge potential even if only reviewed thoroughly once per year so that interested residents could be occupied with pottering during the summer sunshine if they wished.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words. I will pass this on to the team.


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Review from K M (Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Wren House, the care and support is lovely. The staff are great.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words, I will pass it on to the team.


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Review from Mary H (Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy. People are very kind and helpful. The food is excellent and the staff are very helpful. I am very happy here. My bed and chair are very comfortable and cosy. We have a lovely garden here and they put on some things to do and the entertainment is good.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words, I will pass it on to the team.


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Review from B C (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received exceptional care for all the team at Wren House.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words, I will pass on to the team.


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Review from Richard W (Son of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to its professional and dedicated team of staff, Wren House delivers an exemplary level of care but in a friendly, informal and homely atmosphere. It's a pleasure to visit and it is a great reassurance and comfort to know my father is being so well looked after.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you I will pass on your kind words. We aim to be professional and friendly.


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Review from J K (Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always service with a smile and unlimited care. I am here full-time and feel I have a second family. A few more staff would help everyone but this is a sign of the times.Cannot thank you all enough.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words. I will pass this on to the team.


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Review from W W (Respite Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reason for stay - respite care. Knew the home by its reputation locally. The stay date was arranged but brought forward because of accelerated need. Met with prompt excellent response from the care home. Welcomed from the start, needs to be anticipated and quickly settled. Routine well explained and
excellent care from start.
The pet labrador retriever settled well and was welcomed. Personal care was good, felt safe and secure.
Visitors and relatives are welcome. If help was needed (on rare occasions) always arrived promptly and resolved satisfactorily.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words I will pass this on to the team.


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Review from S S (Niece of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt aged 104 has received the most amazing care at Wren House. She was so happy there treated with dignity and yet able to retain her independence. All the staff were quite exceptional and the food delicious. She always looked smart and comfortable. My aunt loved poetry and Scrabble! Girls from
a local school joined the residents on a Wednesday games afternoon. They loved talking to a 104 year old. She even won the game! Sadly she has now passed but Wren House was with her supporting her passing and the family too. Just cannot ever thank them enough.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you so much for your kind comments. I will pass this onto the team.


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Review from Crispin T (Stepson of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food and care are 5-star, can't wait to check in!

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Review from J L (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House has proved to be a 1st class care home, offering a caring homely haven that is personal to the individual's needs at a difficult time of life for my mother. The atmosphere is always relaxed and friendly. All of the staff are kind, welcoming, caring, approachable and attentive to my mother's
needs and also to those visiting. The proactive approach from the manager, deputy and carers is evident. Any concerns identified are dealt with swiftly for often have already been noted and actioned. The accommodation is comfortable, attractive and homely and residents are invited to make the space their own. The gardens are lovely, well kept and offer an important peaceful space for the residents to enjoy. My mother is happy here- thank you to all.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you very much for your kind words. I will pass them on to the staff.


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Review from B N (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous since moving from another home. The food is amazing and all the staff care.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words. I will pass this onto the team.


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Review from Sarah S (Daughter of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Wren House with very little notice after three weeks in the hospital for a month's recuperation, to be near me and to enable her to regain strength etc to return home. Wren House certainly provided everything we wished for. A lovely room with doors leading to the garden (though
I felt the garden was slightly neglected). Staff are extremely helpful, cheerful and nothing is too much trouble. My mother felt the menu was a little unvaried with not very many choices and sometimes rather heavy/hot meals in a heatwave! She would have liked homemade soup sometimes!

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your comments. Our garden is well maintained and the grass is always neat and tidy. Our head chef strives to have a varied menu and choices are always given and request are taken. We are sorry your mother felt that way about the garden and the menu. We will endeavor to look into these comments.


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Review from L H (Niece of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, resident still in bed. We were given tea and biscuits whilst waiting. We were taken to her room as soon as she got up. We were not disturbed at all. The staff made sure that we all had a chair and the resident was comfortable with us all there.

Reply from Katie Wilkinson, Regional Manager at Wren House

Thank you for your kind feedback which we will share with the team,
regards


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Review from Nigel H (Great-Nephew of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunty at 104 is fantastic, her health is amazing. She has flourished at Wren House and is clearly being looked after fantastically well. She is so happy and content. She loves it here and wishes she had moved a long time before she did.

Reply from Katie Wilkinson, Regional Manager at Wren House

Thank you for your kind feedback which we will share with the team, best wishes


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Review from Karen C (Daughter-in-law of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a place. Absolutely brilliant. Couldn't have found anywhere better, and the staff were just superb.

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Review from Jean C (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel happy and at home.

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Review from Rebecca H (Great-Niece of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic visit as always, staff go above and beyond to help our visit as we travel a distance. Our family member is happy, healthy and thriving and loves it here. Many thanks to all the staff for the love and care they provide to both residents and families.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Wren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Wren House is calculated as follows: ( (151 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wren House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Tracey

Tracey Atkins

Job Title: Home manager

Joined: 2018

I am a mother of two and have a granddaughter, stepmother of two and four step-grandchildren. My family life is very busy but I have great support from my husband. My interests are rugby as my son plays the sport and course fishing to relax. I have been in the care sector for 15 years ranging from the acute setting of a hospital after being at university to gain my diploma in adult nursing to a senior carer at Wren House. I have been promoted at Wren House to the home manager which is a position that I enjoy as I am a very driven person and confident in all aspects of running the Home and my lovely residents.


Frequently Asked Questions about Wren House

What types of Care is Wren House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wren House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Wren House have?

There are 14 Single Rooms.

What are the Facilities & Services at Wren House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wren House to the centre of Warminster?

0.4 mile(s) as the crow flies, distance by road may be significantly further.