Wren House

Vicarage Street, Warminster BA12 8JF
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9.8 65 Reviews
  • Wren House, Warminster
Welcome to Wren House, where timeless Georgian elegance meets the highest standards of service in a warm and welcoming atmosphere. Nestled between the historic cities of Salisbury and Bath, the gracious Georgian home offers a unique blend of charm and comfort.

Dating back to the 18th century, Wren House has been meticulously restored to preserve its character, beautiful original features, and unique ambiance. The dedicated team of caring and qualified staff is committed to tailoring services to meet the personal preferences and changing needs of each individual resident.

Wren House believes in promoting an active and fulfilling lifestyle for residents. That's why they offer a vast range of activities and outings, including gardening, choir sessions, exercise groups, crafts, quizzes, and many other events throughout the year. There's always something exciting happening at Wren House.

The on-site chef prepares a varied menu of delicious home-cooked meals, using locally sourced ingredients to ensure the highest quality and freshness. They understand the importance of good food in enhancing the overall well-being of residents.

The team invites you to experience the warmth and hospitality of Wren House first hand. Visit the home to discover why it's renowned for its gracious surroundings, exceptional service, and vibrant community. Schedule a tour today and see why Wren House is the perfect place to call home.

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Care Provided by Wren House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Tracey Atkins (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (14)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Wren House

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
  • (these prices are only a guideline, please contact Wren House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wren House Reviews (65)

Total of 65, showing 21-40
9.8

Wren House has a Review Score of 9.8 (9.825) out of 10, based on 15 reviews in the last 2 years. Over all time Wren House has 65 reviews.

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Review from Jackie C (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a small care home with excellent staff who provide a high standard of care for the residents. The food is tasty and the "home-cooked" approach is a big hit with my mum who has always been very keen on good quality tasty food that looks appetising. The chefs even remember her particular
favourites! Restricted visiting during lockdown was a big challenge and I don't know how Mum and I would have coped without the contact provided via our video link using the home's Wi-fi system. Entertainment is still a challenge but is now building up again to its pre-Covid level. The way the staff dealt with the effect the Queen's death had on each of the residents is probably also a good example of the thoughtful and individual approach that sets Wren House apart and it's comforting to know Mum is being well looked after by such caring people.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind comments. I will let the staff know.


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Review from Wendy S (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is one of a kind, really more like a family home than a care home. The staff, many of who have been there for many years, are excellent. The food is outstanding. Obviously, Covid took its toll on the activities, but they now have an entertainment programme in place and encourage the residents
to join in.

Reply from katie wilkinson, Regional Manager at Wren House

Thank you for your kind feedback which we will share with the team.


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Review from June T (Resident) assisted by family/friend published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is first-class. I am treated with care and compassion at all times. The food is excellent, and the staff, many of who have been here a long time, are lovely.

Reply from Katie Wilkinson, Regional Manager at Wren House

Thank you for your feedback, which we will share with the team. Kind regards.


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Review from M B (Friend of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour's elderly aunt has recently moved into Wren House where I occasionally visit her. She reluctantly had to accept that she needed day-to-day assistance having resisted it for many years. The change in her is remarkable, she is beautifully cared for and is surrounded by all her favourite things
and retains as much independence as is possible. As a visitor, great care is taken to ensure that safe entry routines are strictly followed by kind and friendly staff. Tea and cake are brought very soon after. This is where I want to be when the time comes!

Reply from Tracey Atkins, Home Manager at Wren House

Thank you so much for your kind words. I will pass this on to the team.


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Review from Henrietta J (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a 5-star care home - employing wonderful carers who give their all to make sure their clients are given professional and dignified care at all times. We as a family can't thank them enough for all they do.

Reply from Ilze Careless, Regional Manager at Wren House

Thank you for the lovely feedback. It is our honour to provide the best care. The team will really appreciate this feedback.


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Review from Christopher W (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very comfortable and well looked after here. My sisters and I could not hope for anywhere better. The staff are outstandingly good and helpful and the food is delicious.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you so very much for your kind words. I will pass it on to the team.


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Review from K M (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from arrival (03.01.19). Increased care since a stroke, Christmas 2020, leaving me incontinent and with difficulty moving.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you. It is a pleasure to care for you and to listen to your memories.


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Review from Emma T (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have absolutely no hesitation in recommending Wren House to anybody considering a care home for themselves or a relative. My mother is very happy there and has been cared for by the most professional and caring staff for over a year. Personally, I can't thank them enough for all they do for
us both.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your positive feedback. I will pass on your kind words to the team.


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Review from B G (Daughter-in-law of Resident) published on 2 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at Wren House is superb! Every member of staff behaves in a professional, efficient and caring manner. Residents and relatives are treated with respect and dignity but above all with great kindness. The past year has been difficult for everyone but Wren House has done their very best
to ensure relatives have been able to keep in touch with their loved ones. they have enabled visits wherever possible and kept up to date with the ever-changing Covid-19 guidelines.

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Review from Pauline T (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from Caroline E (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been kind and caring at all times. Bells are answered promptly, meals are always hot. The rooms very well appointed with lovely aspect to gardens.

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Review from P T (Son of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb small and friendly care home offering home from home environment. Excellent staff and management on-site and an atmosphere which must be the envy of many other care homes.
All the residents are treated with dignity and the staff are cheerful and jolly at all times. Has a high reputation locally
and cannot praise highly enough.

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Review from Nicola R (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not recommend Wren House more highly. To me, it feels more like a boutique hotel where care is provided. Having so few residents it is not at all institutional, the care is of the highest standard. All the staff are so patient, loving, caring and nothing is too much trouble 24 hours a day.
The home-made food cooked on the premises is excellent which is eaten in the lovely dining room or in the resident's room. Guests can join them and are always made to feel welcome. Activities are organised on a regular basis at Wren House as well as outings. There is a very happy and relaxed atmosphere thanks to a sensitive group of staff, with a feeling of security whilst maintaining the resident's independence.

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Review from M N (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is the perfect place for my 94-year-old mother. She is safe, which is my primary concern. She is beautifully cared for, extremely comfortable, well-fed and very happy. The staff are, without exception, both professional and caring to a degree, that our family as a whole have no worries at
all that she is in the best possible place for her needs. Thank you so much for all you do for her.

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Review from Hannah S (Granddaughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is like a 5-star hotel with care - it's amazing.

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Review from Christopher S (Grandson of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This feels more like a hotel or bed and breakfast rather than a care home. My grandma loves it and I love visiting her there.


The care is first class and the staff are wonderful.


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Review from Margaret G (Friend of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Wren House on April 12th, 2018. I was very impressed with the welcoming atmosphere. My friend's room was attractive and catered well for all her needs. The communal lounge was most comfortable and well-appointed and I gathered was used for many excellent activities and entertainment.


I

had 2 meals there and supper conveniently served in my friend's room and lunch in the pleasant dining room. Both were excellent and efficiently served.


The staff were most helpful and obviously dedicated to ensuring the well-being of the residents.


It was, in fact, one of the best care homes I have ever visited.


Reply from Karen Williams, Regional Manager at Wren House

I am extremely pleased, as are the staff team at Wren Care Home with your positive feedback, and we look forward to when you visit again.


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Review from Jennifer D (Respite Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I leave Wren House tomorrow after 10 days convalescent respite care, following major knee surgery. I cannot recommend it too highly as the whole experience has been very pleasant and restorative.


My garden room was ensuite and both spacious and well furnished, leading to a pretty garden in which

to exercise.
The manager has been here for many years, as have most of her excellent staff who were attentive and helpful, day and night. Food was good with plenty of fresh veg, fruit and alternative choices, well cooked and nicely served. Nothing was too much trouble and I can thoroughly endorse their excellent local reputation.

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Review from Fred E (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is an excellent clean and well-managed care home. The staff are always smart in appearance, courteous and they have total engagement with the residents whom they treat with the utmost respect. My mother has remarked on numerous occasions how the staff are only too willing to "have a chat
and bit of a laugh" with her. The activities provided by Wren House are many and varied and the residents are strongly encouraged to take part in them.

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Review from Sarah M (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House gives excellent care for my mother. The staff are always cheerful and willing, even though my mother can be very difficult sometimes. Excellent food and good selection of activities. I accompanied my mother to a quiz night last week, it was very well done and an enjoyable evening.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Wren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Wren House is calculated as follows: ( (151 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wren House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Tracey

Tracey Atkins

Job Title: Home manager

Joined: 2018

I am a mother of two and have a granddaughter, stepmother of two and four step-grandchildren. My family life is very busy but I have great support from my husband. My interests are rugby as my son plays the sport and course fishing to relax. I have been in the care sector for 15 years ranging from the acute setting of a hospital after being at university to gain my diploma in adult nursing to a senior carer at Wren House. I have been promoted at Wren House to the home manager which is a position that I enjoy as I am a very driven person and confident in all aspects of running the Home and my lovely residents.