Wren House

Vicarage Street, Warminster BA12 8JF
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9.8 65 Reviews
  • Wren House, Warminster
Welcome to Wren House, where timeless Georgian elegance meets the highest standards of service in a warm and welcoming atmosphere. Nestled between the historic cities of Salisbury and Bath, the gracious Georgian home offers a unique blend of charm and comfort.

Dating back to the 18th century, Wren House has been meticulously restored to preserve its character, beautiful original features, and unique ambiance. The dedicated team of caring and qualified staff is committed to tailoring services to meet the personal preferences and changing needs of each individual resident.

Wren House believes in promoting an active and fulfilling lifestyle for residents. That's why they offer a vast range of activities and outings, including gardening, choir sessions, exercise groups, crafts, quizzes, and many other events throughout the year. There's always something exciting happening at Wren House.

The on-site chef prepares a varied menu of delicious home-cooked meals, using locally sourced ingredients to ensure the highest quality and freshness. They understand the importance of good food in enhancing the overall well-being of residents.

The team invites you to experience the warmth and hospitality of Wren House first hand. Visit the home to discover why it's renowned for its gracious surroundings, exceptional service, and vibrant community. Schedule a tour today and see why Wren House is the perfect place to call home.

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Care Provided by Wren House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Tracey Atkins (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (14)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Wren House

  • Funding Types Accepted
  • Self funding (Private)
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
  • (these prices are only a guideline, please contact Wren House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Wren House Reviews (65)

Total of 65, showing 41-60
9.8

Wren House has a Review Score of 9.8 (9.825) out of 10, based on 15 reviews in the last 2 years. Over all time Wren House has 65 reviews.

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Review from R W (Relative of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service and a wonderful atmosphere. The staff are really friendly and the food is excellent.

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Review from Aurio A (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was hospitalised twice last year - the care and concern of all the staff during these times was exemplary. The consideration afforded when he returned home was as good as if he were in his own home. All the staff are caring, gentle, considerate and entertaining and always welcome us as friends
when we visit - which I do regularly. They help and advise us all the time and I couldn't wish for my 97-year-old father to be in a more wonderful place.

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Review from P N (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at Wrens House is quite exceptional full of warmth, love and never ending kindness even under the most demanding of circumstances. The ability of the staff to smile through the days when they must at times be extremely tired by the physical and emotional demands of the work is greatly
to be admired and I do! So a huge thank you to one and all for the great blessing of knowing my mother is in such good hands.

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Review from C H (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Wren House for three years.
She is 92 years old and very disabled with arthritis.
She is not an easy person to care for in some ways with unexpected outbursts.
I have been very impressed by how the staff cope with her, very ably led by the manager.
They have sensitively tailored
her care to fit around her, altering to fit with what she's needing - in terms of food, mealtimes, cleaning her room, timing care etc, I have every confidence that at all times she is respected and her needs are put first.
I have such feelings of gratitude for the staff who all go the extra mile.

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Review from A S (Relative of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is the jewel in the crown - nothing is too much trouble. The staff provide first class care at all times and succeed in achieving a family feel to the home. Food is always excellent. Residents are treated with care and compassion and encouraged to remain independent and valued.

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Review from R B (Granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a wonderful place for my grandad to live. They provide all the care he could ask for and all of the staff are really amazing. The building is very clean (always) and the staff are always so friendly and helpful. I cannot speak highly enough of Wren House.

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Review from Victoria W (Granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been extremely happy at Wren House since moving in. I find the place very clean and tidy. The staff are all really lovely and welcoming. I find the additional things they arrange for the residents such as the garden party in the summer and the pantomime at Christmas are really thoughtful
and fantastic!

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Review from Cheryl B (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care and understanding and kindness from all the staff at Wren House. The food is superb and he is 100% happy to live there. The building is beautiful and is being decorated as time goes by.

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Review from M P (Grandson of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House provides excellent care for my grandfather. He is very happy and enjoys his time there. The staff are always friendly and kind. This service extends to our family too. Wren House gives family members the confidence to know that the care that is given is of the best quality.

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Review from H S (Relative of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is remarkable in its homely feel and amazing staff. They are so caring- nothing is ever too much trouble and the dignified manner in which all residents are dealt with is wonderful. The little touches like home baked cakes and bone china go a long way in adding to this homely feel. This atmosphere
coupled with the best in terms of cleanliness and quality of care mean I could not wish for my granny to be anywhere better.

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Review from Elizabeth R (Niece of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last six years of her life at Wren House. She suffered from anxiety, and was not an easy person to care for. The staff were always friendly, kind and gentle, took time to reassure here, and to keep the routine she had became used to. She was a fussy eater - if she did not like the
choices on the excellent and varied menu. There was always one of her favourite dishes available for her. She did not wish to mix with the other residents, so chose to eat in her room. Food was always served attractively e.g cups and saucers rather than mugs, and a different pattern in the afternoon from the mornings. The intercom system meant that as soon as she rang her bell, someone was able to speak to her, so no long waits for a response. I do not know anywhere else that could have provided such excellent care. I personally, found all the staff friendly and approachable. The senior member on duty was always ready to discuss any concerns I had at any time.

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Review from J C (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 2 and a half years of her life in Wren House. Huge efforts were made to take her in from hospital just after Christmas 2011. From then on she had perfect care - a bath every day, home-cooked good and imaginative meals, a warm and comfortable room, help with the TV channels and
even her toe nails painted on request in summer!
She was quite a demanding old lady who was cared for with great patience and fun. When she passed away, aged 97, peacefully in July 2014, we felt overcome with gratitude for the time she was in Wren House.

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Review from Tom C (Nephew of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very well cared for at Wren House. The only negative is that the location and layout of the house and garden are not conducive to easy access for wheel chairs or walking frames, so my aunt has spent too much of her time in her room without being able to be pushed into town, to church
or generally into the fresh air. However, as she ages this becomes less of an issue.

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Review from Sophie C (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last fourteen months of her life at Wren House. We considered Wren House for my mother because her mother and great aunt had been there in the 90's when it was privately owned. It is now run by Montreux Living. The care my mother received was nothing short of excellent. She was
completely incontinent and yet she retained her dignity. This was due to the amazing staff and their care. I hope that if I were ever to need to go to a care home that I could go somewhere as amazing as Wren House. I know my late mother would agree.

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Review from Julie L (Granddaughter of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has lived at Wren House for almost two years. I visit her several times a week and I am always pleased with how I find her. The staff could not be more welcoming or friendly. They make sure that she is included in many activities so I know that she is not just left alone. I have two young
children who have always been completely welcome to visit. The atmosphere is friendly and relaxed. I could not recommend Wren House highly enough.

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Review from Timothy M (Son of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wren House is a small and lovely building with good facilities and a nice garden. The rooms are comfortable and well insulated. It is a quiet home with kind and professional staff who treat their residents with dignity. The food is lovely and there is a cheerful, relaxed atmosphere.

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Review from Jo S (Daughter of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over two years and it has proved to be a very happy time for her. I cannot praise the staff more highly for the dignified and sensitive care they provide. The manager has been extremely understanding and supportive of my families needs as 'carers' in the wider
sense and she, with her staff always make themselves available to discuss any changes in my mother's welfare, health and happiness. My only slight reservations concerning facilities is the difficulty of wheelchair access ( should a resident temporarily require one) from the extension ground floor to the public rooms. Car parking is also restricted

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Review from A G (Daughter of Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a charming, well appointed house where my mother spent the last year of her life. She was very well cared for and nothing was too much trouble for the wonderful team that took care of her every need. My mother never stopped saying how kind everyone was to her. The meals were all cooked
on the premises and were delicious with wonderful cakes for afternoon tea. A real home from home.

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Review from Charlotte M (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be kind, patient and thoughtful. They are always willing to discuss my mother's health and concerns. The house and garden are clean and pleasant, the food is good. Overall I would say that Wren House provide an excellent service and the staff do their very best to keep
residents well and as happy as possible under their circumstances.

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Review from S P (Nephew of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is an exceptional care home. Caring and friendly staff, comfortable, clean, welcoming to visitors. My aunt has nothing but praise for the way she was looked after and cared for. I would recommend Wren House very highly. I and other members of my family were frequent visitors and we continue
to sing its praises.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Wren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Wren House is calculated as follows: ( (151 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 177 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wren House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Tracey

Tracey Atkins

Job Title: Home manager

Joined: 2018

I am a mother of two and have a granddaughter, stepmother of two and four step-grandchildren. My family life is very busy but I have great support from my husband. My interests are rugby as my son plays the sport and course fishing to relax. I have been in the care sector for 15 years ranging from the acute setting of a hospital after being at university to gain my diploma in adult nursing to a senior carer at Wren House. I have been promoted at Wren House to the home manager which is a position that I enjoy as I am a very driven person and confident in all aspects of running the Home and my lovely residents.