Ashbury Lodge

261 Marlborough Road, Swindon SN3 1NW
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9.7 62 Reviews
  • Ashbury Lodge, Swindon
Ashbury Lodge is a family-run, private care home on the outskirts of Swindon, catering for 42 residents.

Long term residents are invited to personalize their room, which includes bringing in favorite or treasured items.

Both floors cater for those living with Alzheimer’s disease and dementia who need extra care.

Every floor functions as a separate unit within the home. All staff are trained in the care of those experiencing memory loss, Alzheimer's disease and dementia.

Meals are varied and nutritious and prepared daily by the home’s on-site resident chef and food is sourced from local suppliers. Residents are able to choose their own meals whether that’s down to dietary requirements or personal choice.

There is also a garden enabling residents to enjoy sunny days, or short walks fro fresh air.

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Care Provided by Ashbury Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Guy (Home Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 40+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ashbury Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,395
    • Self-Funded Residential Dementia Care £1,000 – £1,395
    • RESPITE Self-Funded Residential Care £1,000 – £1,490
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,490
  • (these prices are only a guideline, please contact Ashbury Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ashbury Lodge operate an open visiting so visitors welcome to the home at any time


  • Parking

  • Parking available on site


Ashbury Lodge Reviews (62)

Total of 62, showing 1-20
9.7

Ashbury Lodge has a Review Score of 9.7 (9.744) out of 10, based on 11 reviews in the last 2 years. Over all time Ashbury Lodge has 62 reviews.

Overall Experience

  • 41
  • 19
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  • 0

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Review from C B (Son of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Ashbury Lodge for three years until she passed away. Their care was excellent. She was always clean and never had any pressure areas. They were with her when she died, and I had the sense they really cared about her.

Reply from Natasha Dreyer, Marketing Manager at Ashbury Lodge

Thank you very much for this lovely review. It was an honour and a pleasure to look after your Mum.


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Review from Caroline M (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Ashbury Lodge for 2 years and 5 months and she was treated with so much love, care, support and dignity. I personally couldn't have wished for her to have been anywhere else, she felt so safe, and I know she enjoyed being there all that time your staff were all so kind and caring towards
her and also so friendly and supportive to me.
Thank you all so much.
Highly recommended.

Reply from Natasha Dreyer, Marketing Manager at Ashbury Lodge

Thank you so much for taking the time to leave such a lovely review, we really appreciate your feedback.


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Review from Pauline K (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at this beautiful care home. Mum is extremely well cared for all her needs are catered for. Mum loves the activities they do there, they are amazing at keeping everyone stimulated and entertained. The food is great always a good choice for each meal and snacks in between. The staff
are absolutely amazing, very caring and dedicated (in my opinion deserve more wages than they get) not that they have told me how but I know from experience what wages are like! They all work extremely hard and when visiting my mum have witnessed this! I would not hesitate to recommend Ashbury Lodge as a top-class care home, so glad we chose this home for my mum she absolutely loves it there 100%. Keep doing what you are doing Ashbury Lodge.

Reply from Natasha Dreyer, Marketing Manager at Ashbury Lodge

Thank you for taking the time to complete a review for Ashbury Lodge. Your comments are lovely to read, and we will share this with the team.


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Review from Maureen C (Wife of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home a high standard of cleanliness and the staff welcoming and helpful. I can't thank you enough for the way you look after my husband.

Reply from Geraldine Smith, Director at Ashbury Lodge

Dear Maureen,
It is a pleasure to care for your husband, I will ensure the staff are aware of the comments in your review.
Thank you.


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Review from Karen L (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here nearly 5 years and she has been happy. The home is always clean and warm and the staff are amazing, nothing is too much trouble.

Reply from Geraldine Smith, Director at Ashbury Lodge

Thank you, Karen.
Ashbury Lodge is proud to provide person-centred care. Your review is very much appreciated.


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Review from Richard L (Grandson of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my grandmother's care. The staff are amazing. The care they provide is amazing. We are always kept informed of what is happening and with any issues that may arise.

Reply from Geraldine Smith, Director at Ashbury Lodge

Thank you for this great review. Feedback is always welcome and most appreciated.


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Review from T G (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Ashbury Lodge to be extremely accommodating.
The staff are attentive and caring and the food provided is home-cooked with a varied menu. The home itself could benefit from modernising as some areas look a little tired but I can’t fault the staff who are always upbeat and friendly
whilst dealing with challenging residents.

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Review from A S (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Ashbury Lodge for respite care after hospitalisation. This period of respite care has been increased in length, and she is now likely to need ongoing care. In a time where the NHS/State response seems to be completely inadequate in their diagnosis and support of dementia, Ashbury Lodge
has been incredible in how they have supported Mum while she finds out how to adapt to her new needs.
In my opinion, their standard of care is as good as it can be. All management and team members are doing everything they can, and I do not believe a better care system could be provided. The attitude of the entire organisation is one of compassion, and they demonstrate a goal of providing the best possible standard of dignity, comfort and safety for their residents, in every way they can, and they seem to be constantly looking to improve.
There have been areas where we have provided feedback, and Ashbury Lodge has responded immediately with direct action. I would highly recommend them.

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Review from L A (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Ashbury Lodge for about ten weeks now, and she has settled in very well. The staff are lovely, and can see when I visit how well they care for the residents.

Reply from Natasha Dreyer, Marketing Manager at Ashbury Lodge

Thank you very much for your review; we appreciate the time you have taken, and we are very pleased that your mum has settled in well.


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Review from Sara S (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in to Ashbury Lodge in June this year following a terrible period of self-neglect, confusion and agitation due to her worsening Alzheimer’s. She was scared and lost, whilst fighting to remain in independent living, however since she has been at Ashbury, this has changed so much. Mum is happy
and settled now and can often be found chatting to other residents. She also has a great rapport with staff at Ashbury and it is lovely to see her laughing with them. Her diet, which had reduced to a really unhealthy amount and variety, has expanded - she is eating well and choosing well. Her physical appearance is a testament to that. Any ailments are treated as they come up and we are kept advised with what has been done. I would not have believed this time last year that Mum could be so happy again whilst living with this terrible illness and I can truly say that the environment and the staff at Ashbury Lodge have performed miracles!

Reply from Lucy Goldsmith, Home Manager at Ashbury Lodge

Thank you so much for an absolutely outstanding review Sara! Mum is an absolute pleasure to have with us. I will be sure to pass this beautiful review on to all of the staff. Thank you.


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Review from Julia N (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a great time with you. It was really nice knowing mum was in safe hands. The team at Ashbury Lodge are very friendly, helpful and caring. A big thank you to you all for looking after my mummy. Thank you

Reply from Geraldine Smith, Director at Ashbury Lodge

Thank you for your positive comments, we look forward to welcoming you and your family back to Ashbury Lodge soon.
Best wishes
Geraldine


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Review from D P (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Ashbury Lodge since November 2021, she settled in well and has a lovely room. All the staff are welcoming and very supportive with all mum's needs which have increased over the past few months. The home is inviting, there are lots of activities for the residents to join in with and it’s
nice to see what goes on as they post this on their Facebook page.

Reply from Lucy Goldsmith, Home Manager at Ashbury Lodge

Hi David, thank you so much for this lovely review. I will be sure to share it with the team.


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Review from T C (Daughter-in-law of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Ashbury Lodge for just over two years now. Due to Covid, it was never intended to be her permanent placement but they made her feel so welcome and she settled so well, she asked to stay.
My mother-in-law has formed lovely friendships with both fellow residents
and the care team responsible for her care. As her dementia advances it is very apparent the level of trust and rapport she shares with her care team and quite simply we consider that to be priceless....their patience, kindness and empathy is endless and we are extremely grateful to them all. As other health issues creep in we are reassured she is closely monitored and receives medical attention if required. We have always been supported by all levels of staff at Ashbury Lodge through some very difficult and challenging times which we are very thankful for. As dementia takes my mother-in-law further away from us we cannot thank everyone enough at Ashbury Lodge who try to keep her smiling!

Reply from Lucy Goldsmith, Home Manager at Ashbury Lodge

Thank you so much for your incredibly kind words. I will be sure to pass on this wonderful review to the care team. Each and every member of staff strive to provide a high standard of care to each individual at Ashbury Lodge and your review will certainly be very meaningful to them.


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Review from Nikki G (Regular Volunteer) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just become a volunteer befriender at this care home and currently visit every weekend to spend time with any residents who fancy a chat. I have found the home to be a very welcoming and friendly place to reside in. The residents I chat with all seem very happy and well cared for.

Reply from Kayleigh, Marketing Manager at Ashbury Lodge

Thank you for your review, Nikki. The manager and her team will be pleased to hear about your experience so far. We appreciate your services which I hear has already proven considerably beneficial for our residents' wellbeing.


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Review from Paul J (Son of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad needed to go into Ashbury Lodge for some respite care and potentially full-time care. The Management team couldn't do enough to help facilitate what was a difficult situation and, once at Ashbury, my Dad was made to feel very comfortable and, he quickly regained his strength enabling him to be
discharged home. Thank you Ashbury Lodge team for looking after my Dad and, responding so quickly to our requirement. I wouldn't hesitate recommending (and using if required), Ashbury Lodge in the future.

Reply from Sue Houldey, Operations Director at Ashbury Lodge

Thank you so much for taking the time to provide a review. Deciding to use respite services can be stressful for any family and we are so pleased that we were able to smooth the way for you and your dad.


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Review from Michael C (Son of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents are at Ashbury Lodge. Mum has got her colour back in her face, so has Dad. The staff have been fantastic, especially the manager. She has helped us so much and helped Mum and Dad to settle in. Every time I go to visit the staff have been amazing. The things they do and say, and are very
patient. They have made a sad time a lot easier.

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Review from Sue H (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Ashbury Lodge highly enough. The wonderful manager and her team have made one of the most challenging and difficult times in our lives bearable - not just for my mum, who is 94 and suffering from dementia, but also for me (her daughter) and our family. Despite working under the onerous
pressure of Covid, they have proved themselves to be kind, caring, compassionate, and accommodating. I thank them with all my heart for their fortitude, empathy, and continued support. I particularly appreciate being able to log in to the relatives' portal to see how Mum is doing at any given time. All interactions with staff are logged and so I can clearly see they are doing an amazing job, which is hugely reassuring.

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Review from Cathy M (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff take very good care of Dad, particularly during this very difficult time. They keep a close eye on him and always ring me with the solution if there is a problem. I can't visit but talk to Dad on Whatsapp weekly.

Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you for taking the time in completing this review. I will of course share your review with the staffing team. Thank you.


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Review from Marian R (Wife of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few months we were able to see my husband we found the staff very helpful and we were very pleased with the way he was looked after. When we had trouble upstairs they moved him downstairs where he seems to be settled and happy. We have done Facetime twice, the first time not so good but on Christmas
Eve it was lovely. A couple of times I saw my old husband. Thank the staff for making him happy.

Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you for taking the time in completing a review for Ashbury Lodge. I will feedback to the staff team your comments. Thank you.


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Review from Vicky D (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with all the staff at Ashbury Lodge, they have kept covid 19 away from the home and have strived to keep me abreast of all dad's events. I absolutely loved dad's homemade Christmas card. I have always found the carers ready with a smile and are always willing to assure me dad's
ok. I can rely on the staff to care for him to a high standard and keep me up to date.

Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you for taking the time in completing the review card. I will pass on your kind comments to the staff team.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Ashbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Ashbury Lodge is calculated as follows: ( (100 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 129 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbury Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Maria

Maria Pryor

Job Title: Administrator

Joined: 2019

Administrator


No image found

Ryan Brooks

Job Title: Maintenance

Joined: 2021

Maintenance


Frequently Asked Questions about Ashbury Lodge

What types of Care is Ashbury Lodge registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashbury Lodge provide?

Palliative Care, Day Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ashbury Lodge have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ashbury Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashbury Lodge to the centre of Swindon?

1.9 mile(s) as the crow flies, distance by road may be significantly further.