Ashbury Lodge

261 Marlborough Road, Swindon SN3 1NW
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9.7 63 Reviews
  • Ashbury Lodge, Swindon
Ashbury Lodge is a family-run, private care home on the outskirts of Swindon, catering for 42 residents.

Long term residents are invited to personalize their room, which includes bringing in favorite or treasured items.

Both floors cater for those living with Alzheimer’s disease and dementia who need extra care.

Every floor functions as a separate unit within the home. All staff are trained in the care of those experiencing memory loss, Alzheimer's disease and dementia.

Meals are varied and nutritious and prepared daily by the home’s on-site resident chef and food is sourced from local suppliers. Residents are able to choose their own meals whether that’s down to dietary requirements or personal choice.

There is also a garden enabling residents to enjoy sunny days, or short walks fro fresh air.

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Care Provided by Ashbury Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Guy (Home Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 40+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ashbury Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,395
    • Self-Funded Residential Dementia Care £1,000 – £1,395
    • RESPITE Self-Funded Residential Care £1,000 – £1,490
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,490
  • (these prices are only a guideline, please contact Ashbury Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ashbury Lodge operate an open visiting so visitors welcome to the home at any time


  • Parking

  • Parking available on site


Ashbury Lodge Reviews (63)

Total of 63, showing 21-40
9.7

Ashbury Lodge has a Review Score of 9.7 (9.738) out of 10, based on 12 reviews in the last 2 years. Over all time Ashbury Lodge has 63 reviews.

Overall Experience

  • 42
  • 19
  • 1
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  • 0

Date Published

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Review from Vicky D (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with all the staff at Ashbury Lodge, they have kept covid 19 away from the home and have strived to keep me abreast of all dad's events. I absolutely loved dad's homemade Christmas card. I have always found the carers ready with a smile and are always willing to assure me dad's
ok. I can rely on the staff to care for him to a high standard and keep me up to date.

Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you for taking the time in completing the review card. I will pass on your kind comments to the staff team.


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Review from Nicky C (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been at Ashbury Lodge for 2 years. I've been very impressed with the care and the home as a whole. Mum can be difficult but is always treated with kindness and respect. We are kept informed of any issues of change in condition. There are times when she's been very unwell and she always looked
clean, very comfortable and beautifully cared for.
I'm impressed with the management, particularly during COVID-19, they've kept the residents safe and protected against the odds.
My husband is a nurse and I'm retired from nursing due to ill health. Nurses can always find fault in care given by others. I can't find fault with care at Ashbury Lodge. All staff are impressive but my review wouldn't be complete without a special mention for one person in particular! She is brilliant, caring, kind, knowledgeable, informative and everything a nurse or carer should be.
I can't thank you enough for looking after Mum so well and can't recommend this home highly enough. God bless u all, stay safe.

Reply from Geraldine Smith, Director at Ashbury Lodge

Dear Nicky,
Your kind words about the care at Ashbury Lodge is much appreciated. I shall pass them onto the manager and staff team.


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Review from R R (Friend of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seem to provide good care and our friend is happy.

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Review from D T (Daughter of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been transferred from another care home in December last year. She was made to feel at ease from the start, the senior gave her a snack as she arrived at 7 pm and sat talking to her for a while. I have found the staff to be caring and nothing is too much trouble, even making a cake and sandwiches
for us to have a small party for her birthday. This care home is 100% better than the other one.

Reply from Geraldine Smith, Director at Ashbury Lodge

Thank you for your kind words, our staff are proud of the excellent care they give and the homely environment.


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Review from Raymond C (Son of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously since the Covid-19 outbreak, I have been unable to visit my mother, but I was impressed at the speed to which they took measures to prevent any spread in the initial stages by stopping visits. Prior to the shutdown, I was more than satisfied by the treatment my mother was receiving and by
the way they are keeping in touch.

Reply from Sue Houldey, Operations Director at Ashbury Lodge

Thank you for your review. Coate Water Care took steps very early in March to keep our residents protected and well. This has been a difficult time for relatives who miss their regular visits. We have facilities such as mobile phones and skype to support contact with relatives, and hope to be able to support safe visits very soon.


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Review from J B (Son of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is well cared for and she is happy with her room and facilities provided. Staff are kind and caring. She is treated with respect and dignity.
I do feel that communication from the care could be improved. More feedback would be a way of rectifying this.

Reply from Sue Houldey, Operations Director at Ashbury Lodge

Thank you for taking the time to review the home. We will pass on your review to our team who will be particularly pleased with the rating for "Treated with Dignity". If you would like to discuss your views further please do contact the manager who will be pleased to speak with you.


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Review from S B (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashbury Lodge is a good place, staffed by an excellent team who is dedicated to caring for their residents. My Dad has lived there for 18 months and his overall health, thanks to them, has improved in this time. During lockdown, we have been kept fully informed throughout. This is a sign of good leadership
at the home. The two elements combined have contributed to keeping COVID-19 at bay and we thank them all very much.

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Review from G N (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the standard of care is very good. The staff are competent and caring. The food is a decent quality and regular meals and drink are provided, including assisted eating as which my mother requires. We are happy to assist with personal care which is appreciated by the staff. The staff are friendly,
listen to you and act on any small problem it difficulty. We are very happy with the home for all my mothers needs.

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Review from C A (Daughter-in-law of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is so well cared for at Ashbury Lodge. The staff do their best for her and the other residents, not just for their basic needs but also to try to enrich their lives.
They treat her and the others with kindness, patience and humour. They also let us know quickly of any changes e.g falls.
The home is clean and well cared for and the laundry is quick and efficient. Food is excellent and the residents are helped with eating if necessary. Overall, we are extremely pleased with the care here.

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Review from J G (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia, after transferring from a non-suitable home found Ashbury Lodge. Best move. Very clean, tidy, organised home, all staff, any level from reception to cleaner, maintenance, all the same, open friendly, honest hard working. Nothing is ever too much to ask for, wish I had got Mum
here years ago, not wasted her life at previous home as time now very precious to us with Mum. Best care home I've ever known.

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Review from Wendy R (Relative of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very helpful and caring also the management have time to answer your questions.

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Review from Ian W (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff always friendly and attentive residents are engaged and seem happy.

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Review from Wendy W (Daughter-in-law of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I returned with mother to Ashbury Lodge after a little outing, she appeared relieved to be back. She said, "please don't ever put me in a home, I like it here and don't want to move". All the staff are very friendly. The entertainment lady, although overworked, has really worked hard to help her
settle. The maintenance man always has the time for a cheery chat. The manager also chats and mother thinks he is an old friend. Mother heartily enjoys her meals and there is always plenty. Her only complaint is that the view from her window is onto the back car park and bins.

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Review from A X (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident at the home since February 2018. Manager, staff at the home have worked extremely hard to settle him. I cared for my husband for 25 years at home ever since he returned from hospital due to having a stroke. My husband is now 95 years old with senile dementia. I visit him
on a regular basis and I can thank the staff at the care home for looking after him.

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Review from A A (Partner of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, all-round care home.

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Review from P B (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Today 16/8/18 I took my dad out for 2 hours in afternoon on return to find his bed not made and his toilet not emptied or room cleaned. This distressed my dad very much and this was the afternoon as well with him gone for 2 hours. I would of expected it to have been done especially for hygiene reasons
as well. This is not first time I've asked for it to be emptied.

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Review from Phil M (Son of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A well run and managed and organised home, my mother is very happy and has a good light room, well airy, well decorated and great food. Staff are kind and knowledgeable.

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Review from Denise S (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in a temporary care home and I was concerned this move would upset him. He settled well and although he was confused the staff really made him welcome. The atmosphere always feels calm and relaxed which goes towards the residents feeling calm and content. Since his move here Dad's behaviour
seems far more consistent.

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Review from Rosie B (Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I never wanted to see dad in a residential home. However, the care and kindness he is shown makes it so much easier. We visit him every day and welcome the 'open door' policy. With my husband working shifts it is often difficult to come in the daytime so evenings is when we can come. The
staff always welcome us and never make us feel bad about visiting at 8pm! Many thanks to you all, a brilliant, caring team.

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Review from A C (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted for emergency 8 weeks care by social services due to his Dementia.
The staff were incredibly sensitive to our distress and made the transition much more bearable.
They are always friendly and caring to all the residents, I am always made to feel welcome whenever I visit.
I
have only praise for this care home and the respect and dignity they give to residents.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Ashbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Ashbury Lodge is calculated as follows: ( (110 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbury Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Maria

Maria Pryor

Job Title: Administrator

Joined: 2019

Administrator


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Ryan Brooks

Job Title: Maintenance

Joined: 2021

Maintenance