Ashbury Lodge

261 Marlborough Road, Swindon SN3 1NW
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9.7 63 Reviews
  • Ashbury Lodge, Swindon
Ashbury Lodge is a family-run, private care home on the outskirts of Swindon, catering for 42 residents.

Long term residents are invited to personalize their room, which includes bringing in favorite or treasured items.

Both floors cater for those living with Alzheimer’s disease and dementia who need extra care.

Every floor functions as a separate unit within the home. All staff are trained in the care of those experiencing memory loss, Alzheimer's disease and dementia.

Meals are varied and nutritious and prepared daily by the home’s on-site resident chef and food is sourced from local suppliers. Residents are able to choose their own meals whether that’s down to dietary requirements or personal choice.

There is also a garden enabling residents to enjoy sunny days, or short walks fro fresh air.

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Care Provided by Ashbury Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Guy (Home Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 40+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ashbury Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,395
    • Self-Funded Residential Dementia Care £1,000 – £1,395
    • RESPITE Self-Funded Residential Care £1,000 – £1,490
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,490
  • (these prices are only a guideline, please contact Ashbury Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ashbury Lodge operate an open visiting so visitors welcome to the home at any time


  • Parking

  • Parking available on site


Ashbury Lodge Reviews (63)

Total of 63, showing 41-60
9.7

Ashbury Lodge has a Review Score of 9.7 (9.738) out of 10, based on 12 reviews in the last 2 years. Over all time Ashbury Lodge has 63 reviews.

Overall Experience

  • 42
  • 19
  • 1
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  • 0

Date Published

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Review from Jennifer D (Wife of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been on indefinite repsite care in Ashbury Lodge, the total care he has received has been second to none. Both he and I know all the staff who make me so welcome and I have complete respect and admiration for every member of staff. My complete wish is that he can remain where he
is permanent - he is so settled, giving me great comfort, knowing how well he is cared for.

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Review from A W (Wife of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Management expects the activity organiser to do the impossible job of looking after two floors of residents during the long absence of the 2nd organiser; expecting care staff (already overstretched) to fill the gap. Group activities are urgently needed to stimulate residents who, otherwise, pass
the day with closed eyes.

Reply from Tracy Ferrier, Manager at Ashbury Lodge

Thank you very much for your feedback. The home continues to advertise for an additional Activities co-ordinator for Ashbury Lodge to which it is very important to ensure the right person is appointed. In the meantime, the home continues to operate above our staffing numbers to ensure that additional activities are offered to residents. Since your initial review in May the home has implemented a new activity programme which all staff are working with.


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Review from Lesley K (Niece of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome - thank you.

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Review from Elizabeth I (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this care home. My mother has only been there a couple of weeks but the change in her is amazing. She is clean, well looked after and the variety of food on offer is really good. The home itself is clean and well kept, as are all the residents. I have found all the staff
to be very caring and extremely helpful.

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Review from Kathleen C (Daughter of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is only day 1, mum moved in today, was made to feel so at home and welcomed. The room was amazing, clean, cosy, warm - mum put her own personal bits and pieces in and it looked lovely. I feel that she will be happy, well looked after, treated with dignity and kindness. I am so impressed, the best
care home in Swindon. I am so happy my mum has a place there.

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Review from Martin H (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the general care of my mum. Staff are very caring and helpful.

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Review from Judith C (Friend of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely helpful and friendly.
My friend, who due to her dementia refused help at home, arrived at Ashbury Lodge in a virtually neglected state.
In less than one week she's been pampered. Hair cut, washed and set, manicured and had the chiropodist attend her. Enjoyed plenty of wholesome
meals. Even enjoyed an outing. Joined in activities in the home eg exercise class, singing etc.
She seems much happier, cleaner and calmer.
The transformation is amazing.

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Review from R R (Son of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home always makes family members very welcome. Staff always friendly, polite and helpful. The management are very approachable.

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Review from G C (Son of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a two week respite visit to this care facility. She was made to feel very welcome and received excellent care during her stay.
Staff were always cheerful and willing to help.

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Review from Stephen H (Son of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbury lodge is a very well run care home and they cater for my father very well. It is always clean and tidy unlike some we have seen and we would thoroughly recommend it to anyone who was thinking of using it.

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Review from J O (Daughter of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashbury Lodge is always very welcoming and has a nice feel about it. The staff are very friendly and informative. I feel my father is well looked after and cared for. The home is clean and tidy and nothing is too much to ask for.

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Review from Stephen W (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mother has her review at Ashbury Lodge all the appropriate information is given to the family and mum is at the centre of the review. She is well looked after in the home and the family are very happy with the care provided.

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Review from M B (Niece of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Too many personal items get mislaid. Now all of a sudden her 22ct gold wedding ring that my aunt has never taken off is lost. Reply from the home was "sorry don't now where it has gone". Too high a turnover of staff.

Reply from Tracy Ferrier, Home Manager at Ashbury Lodge

Thank you for taking the time in completing the Care Home Review form.
I am very saddened to see your comments and the scores which you rated Ashbury Lodge.
Ashbury Lodge has a very good and loyal staffing team with little turnover. This is evident from staff receiving Long service awards for being with the home for 5, 10 and 15years.
Ashbury Lodge operates a robust complaints procedure. All complaints are fully investigated and a full response made. There is an appeals process should the respondent not be satisfied with the outcome of any investigation. The Operations Team oversees all investigations to ensure they are dealt with fairly.
We do encourage Families to speak to the management team and the manager always operates an open door policy. We know that your Auntie has lived with us at Ashbury Lodge since 2010. You have thanked the staff for what they do and classed this as her home. I would be more than happy to discuss any concerns with you. In addition, the operations team is also available to meet with you if you so wish.


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Review from Carol G (Mother of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Ashbury Lodger is a very nice home. I have no complaints at all. Mum is really looked after by everyone here. Her room is always kept clean. The meals are always lovely and plenty of it. Mum gets involved in all the activities which she enjoys. The management is excellent.

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Review from P W (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were made very welcome when mum arrived. The staff were very attentive to ensure she felt at home. They were also keen to ensure they understood her needs and medication.

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Review from Patricia M (Wife of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased in the way my husband is treated and cared for. The food is very good and the staff are very caring.

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Review from Frances M (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel more positive regarding my father staying in this home, although very ill, he responds to carers and that's a great feeling for me. The home is clean, tidy and always a good atmosphere which is obviously down to happy staff being able to work together on a daily basis, where would we be without
these angels (carers and other staff)? I only have praise and thanks to all concerned. So all I can say now is thank you.

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Review from Mike (Son of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Accommodation good. The food is good, nice garden. There is a nice view from the community room. Friendly staff. My mother has settled well after a difficult start.

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Review from Marcus W-L (Grandson of Resident) published on 19 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home, my Grandmother has been a resident since 2008 and is looked after very well by staff who are always there to help, always happy and very caring attitudes. The room and home always seem clean and tidy and in a very good decorative order.

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Review from D G (Daughter of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff looking after dad are friendly, attentive and are easy to talk to regarding dads care. The home is clean and tidy and any requirements are dealt with quite quickly. We are pleased that dad has settled in and seems to have a few friends. If relatives are unsure where to place there loved ones,
this is a home to be recommended.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Ashbury Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Ashbury Lodge is calculated as follows: ( (110 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbury Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Maria

Maria Pryor

Job Title: Administrator

Joined: 2019

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Ryan Brooks

Job Title: Maintenance

Joined: 2021

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