Review from Julie S (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

From the moment Mum arrived, I felt this was the right place for her care and to call home.
I have always been greeted in a friendly way and made to feel welcome. I feel happy to know she is being looked after so well. Staff have gone out of their way to find things of interest and food to her liking.
It’s

so nice to see her looking so well, thank you.

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Review from J J (Daughter-in-law of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in this care home for 17 months. Throughout that time I have been very happy with the care offered to her and the welcome that I and her family receive whenever we visit. My mother-in-law has speech difficulties but the staff usually can understand what she is wanting and her

needs. She is content in her placement. There has been a recent change in the ownership of the home. The change has been no problem for residents and promises to result in improvements to the tired decor.

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Review from Gill A (Daughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience

My dear mum spent the last three years of her life feeling loved, happy, safe, secure and above all treated as an individual with respect and dignity. She was enabled to live a good life during her time at Grove Hill and equally, she was allowed a good death also. We were both treated as 'part of the

family'. Thank you to you all.

Reply from Fezan, Proprietor at Grove Hill Care Home

Thank you, Gill. I speak on behalf of the entire staff team at Grove Hill when I say your mother was a joy to care for. Your lovely comments have been very well received.

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Review from Eric C (Friend of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience

When it became apparent that the time had arrived for us as LPS's together with another friend to find full time, permanent care for our friend we realised that this would not be easy as she is a complex character with some challenging behavioural traits. A home was found but this proved modest at best

and her condition deteriorated considerably. A move was vital and she moved to Grove Hill. It soon became apparent that it was not just a care home but a home that cared. She settled quickly, her condition improved markedly, both physically and mentally. Her special needs were being met whenever possible. The care is constant and any issues are dealt with quickly and effectively, both social and medical. We are kept informed of her progress regularly. Her day time is spent in the main lounge, which she enjoys and takes part in the activities. Her own room is cosy, warm and filled with reminders of the past.

Reply from James Dunn, Owner/Manager(hands on) at Grove Hill Care Home

Thanking you for this most positive review. I will bring it to the attention of the staff team, as it is nice for them to know they have improved someone’s quality of life, with holistic personalised care that the home provides for each Resident.

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Review from Patricia B (Friend of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience

My friend has been at Grove Hill for almost a year and the care for her has been excellent. The management keep us 100% informed of her progress and needs. She has been looked after, is always clean, well fed and happy. She can be difficult and the staff have exceptional patience with her and cater

to her every need. They are attentive at all times.
Although she spends most of her day in the communal rooms, her bedroom is a warm, inviting space with all her goods and treasures around her. Her belongings are looked after and secure. The activities, which are first-rate, she likes to participate in at her own pace. The medical care is very good and the local surgery much involved. I am extremely impressed with all aspects of her life there.

Reply from James Dunn, Owner/Manager at Grove Hill Care Home

Thank You for the review, it’s nice to know and have it confirmed that we are carrying out quality holistic care for your friend in all aspects. I will bring your review to the attention of all of the team here, I am sure they will be pleased with your comments and observations.

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Review from Dorothy H (Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

I have been here as a resident since March 2017 and am very happy here in every aspect of my life. The manager and his wife, together with the staff, are excellent.

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Review from M G (Resident) assisted by family/friend published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy here, I lived with my husband when he moved in 2014 and joined him in 2015. The staff are very good and they are very caring and I cannot ask for anything more.

Reply from James Dunn, Owner/Manager at Grove Hill Care Home

It’s great to receive a review directly from a resident. It’s nice to know that your happy and content living at the home. This a great morale booster for the staff team knowing that their hard work with holistic care meets the expectations of the residents.

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Review from Tim C (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum was a resident at Grove Hill since December 2015. I was very impressed with the service provided and the attitude of the staff and management right from the start. There is always a happy atmosphere in the place and many activities are always going on to keep the residents engaged. The staff are

amazing and really engage with the residents. Mum spent a very happy last 2 years at Grove Hill and I can't thank them enough for what they have done for her. I would recommend Grove Hill to anyone without exception.

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Review from Nick C (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience

Outstanding home. Wonderful, welcoming and friendly. Warm staff who genuinely care and treat residents like family.

Very pleasant atmosphere and the lounge is always lively with plenty going on.

I would recommend Grove Hill very highly indeed. Thanks for all you have done.

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Review from Annette H (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience

Tremendous care was given to my late father over the course of 5 years, which guided us to make the decision to place my late stepfather in the care of Grove Hill. Over the years of care for these two people our family had one hundred percent trust in the care they were given.

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cleanliness of the home was everything a family could ask for.

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Review from Michael W (Son of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

This is an excellent care home that treated my mum with dignity in her care at Grove Hill.
The staff are helpful and highly trained with a caring attitude in all fields.

Reply from James Dunn, Proprietor / hands on Manager at Grove Hill Care Home

Thanks so much for the lovely review Mike. It was a pleasure caring for your Mother over the years especially with her lovely smile that greeted myself and the team every day.

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Review from N M (Friend of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

I feel that all the staff are excellent. The home is very good. My husband who was a resident of the home was looked after very well. Now that he is no longer with us, I continue to visit the residents of Grove Hill as they are now my friends and everybody is very welcoming.

Reply from James Dunn, Manager at Grove Hill Care Home

Thanks for the review. Tthe staff team and the residents enjoy your visits so much, it’s such a pleasure to see you.

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Review from E H (Wife of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience

As a regular visitor, I am pleased to share my experience of this small family run care home. The management and staff create a very warm and welcoming atmosphere. The moment you step in, you are surrounded by love and caring, which radiates to residents and visitors alike. The dignity and respect that

the staff show to all is just amazing and cannot be faulted. Attention to detail is good and always with a smile. Mealtimes are important and it's lovely to see residents and sometimes visitors sitting together and enjoying the lovely food. Many activities are on offer - too many to mention and visitors and relatives are all welcome to join in. My thanks to all the staff for working so hard!

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Review from Philip C (Son of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience

Another year has passed and the staff at Grove Hill have gone from strength to strength. The dedication of care shown to my mother is just first class. The Manager and his team are 100% dedicated to the residents and their families. My mother and I are so proud to be connected to Grove Hill as it holds

a lot of memories for us both, with my mother working for the Manager as a carer and now that the home is caring for my Mother in her later years.

Reply from James Dunn, Proprietor/manager at Grove Hill Care Home

Thank you Philip for a lovely review on behalf of your mother. Your mother, as an ex-employee, was a lovely dedicated carer with empathy to the older person. Now in her later years, she deserves that same treatment from those that care for her.

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Review from Tina L (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

Since my dad has been at Grove Hill care home he has been very happy. I feel very secure knowing he is being so well cared for. As he has dementia it is very important as a family to know he is safe. The staff are always polite and very friendly and nothing seems to be too much trouble.

Reply from James Dunn, Proprietor/Manager at Grove Hill Care Home

Thank you for your positive review and it is great to know that the home is appreciated by you and the family on behalf of your father. I will pass your review to the staff.

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Review from Michael M (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

Very good care home. Excellent staff always ready to help. Residents are treated very well, couldn't ask for more.

Reply from James Dunn, Proprietor/Manager at Grove Hill Care Home

Thank you for your positive review, it really means a lot to the home and also the staff being appreciated for the care they give to your mother.

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Review from Maria T (Daughter of Resident) published on 17 April 2017
Submitted via Website • Report

Overall Experience

I cannot thank or praise the team at the Grove ,They have made such a BIG difference in my mother's life not to mention the peace of mind they have given my sister and I, in the knowing that she is so well looked after and the feeling that she is part of a family environment which has always meant alot

to my mother.
This is the second placement for my mother and I truly believe she would not be here today if James had not taken her under his wing and given her the personally centred care she deserves.I work in care I know the difference when they are just going through the motion of care but this team actually want to make a BIG difference in their lives. Excellent Work by the manager and the team thank you all so much.

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Review from Janet W (Sister of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

I could not have wished for a better care home for my brother. All the management and staff gave him their time, consideration and care that he needed in a warm and friendly atmosphere. Throughout his time there and at the end, he was treated with great respect and dignity. I couldn't have asked for

more.

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Review from Antony W (Son of Resident) published on 25 March 2017
Submitted via Postal Card • Report

Overall Experience

The care is excellent, staff are excellent, nothing is too much trouble and facilities are excellent. The home is also very clean and you are made very welcome.

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Review from Suzanne T (Relative of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

The care home was very busy but staff were very friendly and welcoming. The residents are treated with respect and given as much help as they need. It's like a little community.

Reply from James Dunn, Proprietor at Grove Hill Care Home

Thank you for the most positive review I am pleased to hear that the staff team continued to be friendly and welcoming, although things were a little hectic whilst attending to 20 plus guests including yourself for your relatives anniversary party.

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Grove Hill Care Home

Care Provided by Grove Hill Care Home

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Funding & Fees Guide for Grove Hill Care Home

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