Kingsmead Care Home

65 Prospect Place, Old Town, Swindon SN1 3LJ
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9.5 36 Reviews
  • Kingsmead Care Home, Swindon
Kingsmead is a purpose built care home, providing care for the frail elderly and mentally infirm elderly. The home is situated in a quiet residential area of Swindon and is easy reach of public transport, shops and amenities. There is also easy access to M4 motorway.

Accommodation is mainly single occupancy , although several are large enough for sharing companions. The majority are en-suite and they all have telephone and television points.

Kingsmead has TV lounges and a quiet sitting room. Separate dining rooms, where residents can join the company of others at meal times. A wide range of traditional home cooked food is served using fresh produce. Daily choices are available and special diets can be catered for.

The home is visited on a regular basis by an experienced hair stylist and a qualified chiropodist. A range of complementary therapies can also be arranged.

A varied programme of activities also takes place in the home.

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Care Provided by Kingsmead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Rares Pop (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingsmead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Kingsmead Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Wheelchair Access

Kingsmead Care Home Reviews (36)

Total of 36, showing 21-36
9.5

Kingsmead Care Home has a Review Score of 9.5 (9.525) out of 10, based on 9 reviews in the last 2 years. Over all time Kingsmead Care Home has 36 reviews.

Overall Experience

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Date Published

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Review from Peter T (Son of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad passed away just six days after his stay at Kingsmead. We felt compelled to withdraw him because he was so lonely and unhappy in this care home. My Dad was placed in the dementia ward even though the dementia team certified he didn't have dementia. Sadly, this meant that he suffered constant
interruption by dementia residents wandering into his room in a very confused state and distressing my Dad.
Some of Dad's carers were lovely and genuinely caring, whilst some of their supervisors were rude and uncompassionate to my dad's needs. Visiting was so restrictive (one hour per day) that my Dad was left alone for hour after hour, he was a very social individual and this environment was damaging to him. The restricted visitation was due to staffing levels, not Covid controls.
Overall, my family were deeply disappointed by the level of care in Kingsmead, we wanted the best level of care for his end of life, and would not recommend it to others.

Reply from Nicky Bickerstaffe, Home Manager at Kingsmead Care Home

We were very sorry to hear of your Dad’s passing. Please accept our heartfelt condolences.
I am sorry we were not able to meet your wishes to accommodate your Dad on the nursing floor. I would be very willing to meet with you to explain our reasons, but it would be inappropriate for me to discuss personal details of his care on this forum.
I am glad that you found some of our staff genuinely caring. Whilst I can say with confidence that this applies to all of our staff, I accept your feedback and we will use it to reflect on our approaches.


Restrictions on visiting apply to all care homes across the country with some variations required by local public health bodies. I can assure you that at no time have we allowed staffing pressures to limit the duration or frequency of visiting that we offer at Kingsmead.
Thank you for your feedback.


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Review from Richard F (Relative of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative had a wonderful level of care and nothing was too much trouble for the staff. During the pandemic they have done everything possible to keep contact between the resident and her sister with phone calls and photos. Wonderful caring staff.

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Review from A O (Wife of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Kingsmead for nearly 4 years. I am very pleased with the care he receives because he is happy and that's the main thing. The carers are all very friendly and the manager is very approachable.

Reply from Nicky Bickerstaffe, Home Manager at Kingsmead Care Home

Thank you for writing such a positive review, it is much appreciated. I will share your kind words with my amazing team.


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Review from Tina L (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant. The care for the residents over this challenging year has been safety the top priority. The activities coordinator has been great at arranging video calls to dad and sending regular photos of what he has been up to, this has been a great help to the family in these difficult
times of lockdown as we haven't been able to visit. Keep up the great job you all do and stay safe.

Reply from Nicky Bickerstaffe, Home Manager at Kingsmead Care Home

Thank you so much for taking the time to write such a positive review. I will share with my amazing team. We all very much enjoy taking care of your Dad.


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Review from Julie H (Daughter-in-law of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my mother in law has been to Kingsmead for respite. She is always extremely happy to come but sad to leave. Such a clean and friendly care home where nothing is too much trouble. Looking forward to her next stay at Christmas.

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Review from E M (Daughter of Resident) published on 5 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly a year. Generally, her experience has been positive. There will always be times when she is happier than others. Carers are usually very caring, but I personally feel one or two are in the wrong job. Overall the care is very good.

Reply from Nicky Bickerstaffe, Home Manager at Kingsmead Care Home

Thank you for taking the time to write a review. Kingsmead has a robust recruitment process which is followed by all new staff. Please be reassured that when issues are brought to the manager's attention, these are dealt with.


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Review from Barbara P (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Kingsmead Care Home enough. My Dad has been there since February and all the staff is professional, expert, friendly, but most of all incredibly kind. I feel that they genuinely care about him and do all they can to make his life as good as possible. We are so grateful that the care
home has been happy to do the extra work and logistics to allow garden visits too. A huge thank you to the whole team.

Reply from Nicky Bickerstaffe, Home Manager at Kingsmead Care Home

Thank you so much for taking the time to write such a lovely positive review. I will certainly share with my amazing team. Your support as a family is always appreciated too, thank you.


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Review from E C (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Kingsmead have been amazing at caring for my father during this difficult time. They have treated him with great care and respect, ensuring his health conditions are well managed and informing us of any update to his care when required. They have done their utmost to keep the residents
entertained and connected to the family, arranging FaceTime calls and spending time with him while he was confined to bed, printing off photos we had sent so he could have them in his room and generally keeping his spirits up. It was a great joy to be able to see him on his 93rd birthday, it made his day to see us! It is a true testament to the dedication of all the staff that they have had no cases of COVID-19 in the home. They are an amazing group of dedicated and genuinely caring people. They are my heroes.

Reply from Nicky Bickerstaffe, Home Manager at Kingsmead Care Home

Thank you so much for taking the time to write such a lovely review, which I will certainly share with my incredible team. May I take this opportunity to thank you for all of your support too.


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Review from Kath H (Daughter of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In relation to my mother, she went to Kingsmead for her first respite, she liked it that much she would like to go there full time.

Reply from Olivia Shields, Marketing Assistant at Kingsmead Care Home

Thank you, Kath, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Tina A (Daughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed here for a week's respite which he fully enjoyed. The staff were so lovely and caring and he can’t wait to stay again. Thank you so much.

Reply from Jasmine Bracken, Marketing Administrator at Kingsmead Care Home

Thank you Tina for your comments about your recent experience at Kingsmead Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from P R (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comforting to know that my dad is safe and being well looked after. The staff are always very caring and supportive. The manager is very easy to talk to and makes me feel at ease. Especially as I have felt very upset at having to put my dad in a care home, after looking after him myself for many
years.

Reply from Jasmine Bracken, Marketing Administrator at Kingsmead Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Kingsmead Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from A C (Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, warm, well-furnished. Excellent food and friendly staff. No complaints at all. I was previously in hospital for a whole year. I had a brain injury, a broken back and neck, fractured skull. I've no complaints at all.

Reply from Ronnie Cavanagh, Marketing at Kingsmead Care Home

Thank you for letting us know how we are doing at Kingsmead Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C C (Sister of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well cared for. He has no complaints.
Staff are extremely friendly towards him and us as a family. Nothing is too much trouble for them.

Reply from Ronnie Cavanagh, Marketing at Kingsmead Care Home

Thank you for your feedback about our home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from P H (Friend of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the (almost) three years I have visited two sisters on mostly two visits weekly. I have witnessed kindness plus good care towards the residents of Kingsmead Care Home over this period from staff employed there.

Reply from Ronnie Cavanagh, Marketing at Kingsmead Care Home

Thank you for your comment, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Kingsmead Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Amanda S (Daughter-in-law of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome when we went there to make mum's room feel homely with pictures and TV. Could not do enough to help , giving us extension leads for TV. Clean environment. Facilities good. Nice garden good safety catches on doors. Mum has settled in very well and always has a smile on her face
when we visit. Good start to her stay.

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Review from Megan W (Sister of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home staff very helpful and approachable. My sisters are both being looked after very well.

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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Kingsmead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Kingsmead Care Home is calculated as follows: ( (70 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 104 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Kingsmead Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Rares

Rares Pop

Job Title: Home Manager

Joined: 2023

I’m very passionate about my job and love being able to make a positive impact in people’s lives. I have been working in care for the past 10 years, starting as a nurse in an acute hospital ward before moving into private healthcare and care home management.


I love to continue learning myself and also enjoy supporting others as they progress in their careers and develop into leaders.


Outside of work, I enjoy spending time with friends and family, travelling, going on adventures with my dog, and being part of a football team.


Tracey

Tracey Vasko

Job Title: Administrator

I have a strong background in administration, payroll, and hands-on care, with training in dementia, medication, and more. I love helping things run smoothly and greeting residents each morning, ensuring they feel happy and at home.


Lisa

Lisa Stevenson

Job Title: Activities Co-ordinator

Joined: 2023

I strive to keep our days fun and full of laughter and adapt to each resident's person-centred needs and wants. For example, some may enjoy a group activity, some may prefer to stay in their rooms. Some may want a quiet atmosphere and some may miss the noise of a busy house. I enjoy learning what it is that each person will enjoy and try my best to make that happen.