Lansdowne Hill Care Home

Wharf Road, Wroughton, Swindon SN4 9LF
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9.7 25 Reviews
  • Lansdowne Hill Care Home, Swindon
Lansdowne Hill Care Home is a residential care home set in the beautiful Wiltshire village of Wroughton, four miles south of Swindon. Lansdowne provides affordable residential, dementia, respite and convalescence care.

The team at Lansdowne has a wealth of experience of caring for older people with physical and mental health needs, including Parkinson’s disease and the many types of dementia that people are now living with.

There are also excellent transport links into Swindon town centre and surrounding areas. Junction 15 of the M4 is just two miles away.

CQC has given Lansdowne Hill a rating of ‘outstanding’. Its March 2018 inspection report recognised ‘innovative and exceptional care’.

There are 46 single bedrooms in Lansdowne Hill, across the ground floor and the first floor. The first floor is fully accessible, by stairs or a lift.

All rooms have en-suites or washbasins in the room and rooms without en-suites have accessible bathrooms nearby.

Each bedroom has a TV point, and most of the rooms have a telephone point.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home, and provide extra stimulation and time for reminiscence.

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Care Provided by Lansdowne Hill Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Natasha Polard (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Lansdowne Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,436
  • (these prices are only a guideline, please contact Lansdowne Hill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No time restrictions for visiting.


  • Parking

  • Free onsite parking.


Lansdowne Hill Care Home Reviews (25)

Total of 25, showing 1-20
9.7

Lansdowne Hill Care Home has a Review Score of 9.7 (9.670) out of 10, based on 10 reviews in the last 2 years. Over all time Lansdowne Hill Care Home has 25 reviews.

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Review from Ian A (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care homes are not all the same. Mum loved living at Lansdowne Hill for almost fifteen years, aside from a couple of years at another care home that was, frankly, lacklustre in comparison. Her experiences truly highlighted how exceptional Lansdowne Hill is. The staff at Lansdowne Hill are remarkable.
From her key carer to the team leader, now deputy manager, and the many managers she had during her stay, everyone genuinely cared for her and loved her. The carers do so much thankless work, and I cannot express enough gratitude for their dedication and kindness. Although Mum often moaned about the food, she absolutely adored the chef, who made sure to learn her preferences and prepared the meals she liked. That kind of personal attention made all the difference. The team's communication with families is excellent - they keep you informed, listen to your concerns, and always take requests seriously. Over the years the love and care they showed our mum never wavered. Thank you, Lansdowne Hill, for being such a wonderful and compassionate place. We will always be grateful for the incredible care you gave to our mum.

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Review from Jane S (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently placed my parents in Lansdowne Hill, it is reassuring to watch staff interacting with all residents in such a loving and caring manner and how the residents respond so positively. It has set my mind to rest that I have done the best thing for them. Thank you.

Reply from natasha polard, manger at Lansdowne Hill Care Home

Thank you for your review, I'm so pleased the staff have eased your worries with their caring attitude.


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Review from S B (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care my mum receives. She is very happy too. The staff are always friendly and helpful.

Reply from natasha polard, manger at Lansdowne Hill Care Home

Thank you for your review, it is always nice to hear from loved ones that their relative is happy with us.


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Review from Simon L (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's been here 18 months and the improvement in her is unbelievable, her personal cleanliness, demeanour and well-being. She's always taken pride in her appearance and she always looks well-groomed and clean. The staff always interact and treat them with dignity and so much patience and empathy.
They're amazing. There's always entertainment and activities and the social side is invaluable. The best thing is the peace of mind that your loved one really is cared for, priceless the peace of mind.

Reply from Natasha Polard, Home Manager at Lansdowne Hill Care Home

Thank you for such a positive review, I feel the staff are amazing too and so positive that you have peace of mind that your mum is well cared for.


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Review from S C (Sister of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in here for 7 months, so far and seems to enjoy it.

Reply from Natasha Polard, Manager at Lansdowne Hill Care Home

Thank you for your review, and I hope your sister continues to enjoy being with us, Natasha


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Review from S W (Niece of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They have musical entertainment on most days, which is always a great afternoon. The two entertainment coordinators organise other activities such as cooking, bingo, hangman and also trips out. The care staff are always very polite, friendly and caring. They keep us informed of any wants or needs my
uncle may have. The cook goes out of his way to accommodate resident's choices. He will even go around with samples to ensure it is to the resident's liking.

Reply from natasha polard, Manager at Lansdowne Hill Care Home

Thank you for such a lovely review, and I will pass the compliments to the chef.
Home manager


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Review from M K (Wife of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are amazing, making sure the residents are happy and their needs as much as possible are catered for.
They try and engage them with as much activities and music, as well as films. They are so kind chatting to the residents and making them feel very special, and they also make sure visitors
are well looked after.

Reply from natasha polard, Manager at Lansdowne Hill Care Home

Thank you for your review, I may be biased, but I think our team are amazing too, and they do work hard to make each person happy.
Home Manager


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Review from Catherine O (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Landsdown Hill Care Home and I am very happy she is there. One particular member of staff who works there is very kind and caring and treats Mum as if she's family and another member of staff who gets the residents up and dancing when they have their live music sessions really
brings them joy. All the staff I have encountered have been exceptional in fact. I love the fact they get to bake, play bingo and have film days. It makes me feel relaxed knowing she's being cared with a personal touch. Thank you for all the hard work forever grateful.

Reply from natasha polard, Manager at Lansdowne Hill Care Home

Thank you for a lovely review. May we forever have our dancing shoes, and keep your mum entertained.


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Review from Carol W (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every carer has a kind and empathetic nature towards Mum. Every person who works for Lansdowne Hill looks out for and really cares for the residents, from office staff to the chefs to the people who clean the rooms and help in the kitchen etc. They all try to get Mum to join in with the activities to
alleviate the boredom that Mum's dementia leans towards. As a daughter, I am always greeted and spoken to, even when they are all rushed off their feet. The entertainment people try their best to keep people occupied even in the most trying of circumstances. Best of all Mum is happy as she could be.

Reply from Steve Oswald, Registered Manager at Lansdowne Hill Care Home

Dear Carol, Thank you for your kind comments.
Kind regards.


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Review from Bridget F (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lansdowne Hill Care Home since Dec 2022.
There is a wonderful manager there who is very proactive, caring and professional. The staff are caring and know my mother really well. She always tells me how well cared for she is and I often observe the staff having chats
with her.


I've been ill recently and the staff went out of their way to put on a surprise afternoon tea for us. We are all part of one family.


Reply from Steve Oswald, Registered Manager at Lansdowne Hill Care Home

Thank you for your kind words. It is an absolute pleasure caring for your mum.


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Review from R H (Son of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Lansdowne Hill Care Home in 2020, shortly after the first lockdown. The team at Lansdowne have been exceptional at making her comfortable and meeting her needs, despite all of the difficulties of the pandemic. Being able to visit Mum and sit outside in the garden during the summer of
2020 and 2021 was lovely, and my Mum finds watching the doves captivating. The staff went out of their way to facilitate indoor visits as soon as government guidance allowed through the use of a dedicated lounge. My Mum enjoys the social side of things at Lansdowne, being with other residents that she recognises, and she thinks of the staff as friends. Lansdowne have been proactive at seeking support from the GP/Paramedics/Community Health Team as needed, and keeping me updated on her various health conditions. My Mum is not easy to live with (never has been), and I applaud the staff at Lansdowne for the patience they show in supporting and helping her.

Reply from Kelsey Goodchild, Deputy Manager at Lansdowne Hill Care Home

We really appreciate such a lovely, positive review. These continue to be extremely challenging times, but our resident's health and wellbeing are always at the forefront of our minds.


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Review from C M (Niece of Resident) published on 28 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy that my uncle is living in Lansdowne Hill Care Home. The staff worked hard to help him settle in when he first arrived 7 months ago. They look after him very well and he has gained quite a lot of confidence and is much happier now than he was before moving in. The staff don’t hesitate
to call the GP if they need to and they keep us updated. They’re always welcoming and they’re very patient - with both residents and relatives. It’s a very happy but calm home. The residents always come first. The staff get to know the residents and they encourage them to take part in the activities and to go to the dining room to eat, but they are never too pushy. They get the balance just right.

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Review from Steve L (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home have, throughout my dad's stay, made a great effort to make him welcome, comfortable and encouraged inclusion in all activities. The management and staff have made every effort to immediately update me in regard to every incident and most difficulties with regards to Dad. They have also
been willing to resolve problems, amend medication and implement changes to his care as a result of his reduced health. Staff have been kind and helpful when trying to facilitate family and friend visiting and phone communication during the Covid-19 restrictions. Dad has, although not wanting to end life in a care home, consistently confirmed that he is being looked after very well and has few complaints.

Reply from Debbie Boyd, Marketing at Lansdowne Hill Care Home

Thank you for your review. We are pleased we are able to offer your father the right care and we are able to support you and your family during these challenging times. Please keep an eye on our Facebook page for updates and photos from the home and please do not hesitate to contact us directly should you require any information.


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Review from Elizabeth S (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we entered Lansdowne Hill Care Home we knew this was the place for Mum. It exudes warmth and homeliness, staff are super attentive, kind and respectful. Residents are contented and treated like family. Mum has Alzheimer's and can become very easily confused and agitated - since being at Lansdowne,
her anxiety has abated and she is very settled and contented and I myself can rest easy knowing she is happy and receiving the very highest standard of care and consideration. Daily activities and entertainments keep residents happily and appropriately amused and engaged and there are ample quiet homely areas to relax in of residents just wish to sit quietly. Lansdowne has been a godsend during the pandemic and has handled this difficult year with efficiency, empathy, common sense and consideration for both residents and family. An outstanding care home which I just cannot fault and I would not hesitate to recommend. A blueprint for excellence.

Reply from Jo Stewart, Deputy Manager at Lansdowne Hill Care Home

Thank you very much. To receive such a wonderful review, especially during these difficult times, makes the whole staff team feel very proud of the service they are providing.


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Review from A C (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Lansdowne Hill for almost 4 years now and I have always felt she's well cared for by excellent staff. On the last three occasions when mum has been very poorly the staff dealt with it so well and I feel as do our family. Mum probable would not be here if they had not. All the staff are
excellent.

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Review from Kerin O (Son of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was naturally extremely concerned for my mother when covid 19 appeared, but the management and staff of Lansdowne Hill acted swiftly to contain any outbreaks, and although the residents had to pay a surcharge for PPE, it seemed a small price to pay for the extra safety it provided.
My mother has
been there for over a year now and loves being there. She gets on well with the staff and really likes the food.
I have always found the staff extremely helpful, and are always willing to go that little bit extra to make her life easier.
A big thank you to all of you.

Reply from Jo Stewart, Deputy Manager at Lansdowne Hill Care Home

Thank you for such a lovely and positive review. We always strive to do our best.


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Review from Siobhan S (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home staff. Professional, friendly and compassionate. Could not have wished for better end of life care. Thank you to all the staff.

Reply from Jo Stewart, Deputy Manager at Lansdowne Hill Care Home

Thank you very much for your review. It was a privilege to care for your Father and we enjoyed the many stories and jokes he told us. He was a true gentleman.


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Review from J A (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found all staff welcoming, friendly and very caring. Nothing is too much trouble. Mum is very happy.

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Review from A F (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been into the home because of Covid; Dad went into the home in May and is awaiting his assessment. I have not been able to review food or value for money. Dad has told me his rooms is small; it would be more dignified for the room to be ensuite, so he does not need to use a commode. All
staff friendly and helpful, have not had many dealings with managers. The home is coping really well with the Covid situation. Activities and extra care (eg chiropody, hair cuts) starting again. All staff supportive both to me and Dad. I have been able to visit Dad regularly. I speak to him through his window or through open patios doors in one of the lounges. I am very pleased with Dads care.

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Review from N C (Granddaughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a great experience from start to finish. What was an upsetting and stressful situation leading us to find care for our grandad, was made easier by the lovely, caring staff. Lansdowne has a homely community feel, food is great quality and nothing is too much trouble. As a family, we really
appreciate all of the support given to us over the last month and would recommend Lansdowne to anyone.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Lansdowne Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Lansdowne Hill Care Home is calculated as follows: ( (80 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 115 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lansdowne Hill Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Lansdowne Hill Care Home

What types of Care is Lansdowne Hill Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lansdowne Hill Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lansdowne Hill Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Lansdowne Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lansdowne Hill Care Home to the centre of Swindon?

2.4 mile(s) as the crow flies, distance by road may be significantly further.