The Orchards Residential Home

1 Perry's Lane, Wroughton, Swindon SN4 9AX
Submit a Review
9.8 64 Reviews
  • The Orchards Residential Home, Swindon
The Orchards Residential Home is located a short walk from the village of Wroughton and provides a range of care services customised to the needs of each individual. These include: residential care, day care, dementia care and respite care.

The welcoming home is made up of en-suite bedrooms to provide residents with the privacy they desire. The communal areas of the home stand out, with a sun room, as well as three additional spacious and peaceful lounges. A well-maintained garden with a charming allotment area is available for residents to tend to if they wish.

The homes' close proximity to the town makes it easy for residents to take trips to the Old Town Gardens with members of staff. There is also a varied timetable of daily activities including: film afternoons, armchair basketball and aromatherapy sessions to help stimulate the mind.

Freshly prepared food is served by the on-site French chef. Full of flavour and adapted to suit every resident’s needs, the dishes are varied and interesting, making every mealtime a time to look forward to.

Show The Orchards Residential Home on the Map

Care Provided by The Orchards Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Beale (Manager)
  • Admission Criteria
    • Referral/Assessment
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Orchards Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,452
    • Self-Funded Residential Dementia Care from £1,452
    • RESPITE Self-Funded Residential Care from £1,452
    • RESPITE Self-Funded Residential Dementia Care from £1,452
  • (these prices are only a guideline, please contact The Orchards Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes.


  • Parking

  • Car park to front of the home.


The Orchards Residential Home Reviews (64)

Total of 64, showing 21-40
9.8

The Orchards Residential Home has a Review Score of 9.8 (9.809) out of 10, based on 18 reviews in the last 2 years. Over all time The Orchards Residential Home has 64 reviews.

Overall Experience

  • 49
  • 12
  • 2
  • 1
  • 0

Date Published

64
3
8
18
46

Review from W A (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well and seems happy. The home is clean, bright and welcoming. The staff are professional, caring and very friendly. Nothing seems too much trouble. Excellent experience. Would recommend.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our home. We are glad your mum has settled in well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher B (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are excellent. Mum's room is always clean and she is always really well-fed and taken care of. Mum is very happy at The Orchards Residential Home.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our home. We really aim to ensure that your mum is settled and well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan M (Brother of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at The Orchards Residential Home are always welcoming and jolly. The carer who fed my sister her lunch on the day of our visit was excellent.
One minor criticism is that whilst I found my sister's room and bed to be crisp and clean, the wall at the side of her bed had some very suspect marks
on and is in need of a good clean/repaint!

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our residents' home. I will speak to the team at the home regarding your concerns. If you have any other concerns, please speak to myself or a member of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret B (Relative of Resident) published on 3 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very friendly and helpful. The care they give to my relative is first-class, she is happy and settled.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you very much for taking the time to review our home. As a team, we are very pleased to hear your loved one is happy and settled at The Orchards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean B (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always had reservations about care homes but after several falls, usually necessitating hospital. So I left it to my daughter to find a suitable home near her. She took me to visit several but some were so clinical and soulless. This one has shown dedication to care for awkward types and it suits
me.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you, Jean, for your review. We are glad you are settling in and enjoying your new home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P K (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, caring staff. Plenty of interaction with the staff especially, craft themes etc. Great chef, food excellent. Nice grounds. The carers care.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you very much for your positive review. I will pass this on to the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E V (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had severe dementia when she moved into The Orchards Residential Home and was there for nine years. I will always be very grateful for the love and care they showed her and our family. Before Covid, I visited several times a week, it was always such a calm, warm and welcoming environment.
Professional staff, excellent food and attentive care. Thank you.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you very much for taking the time to review our home. Your mum was a much loved resident here. I will pass your comments over to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth W (Cousin of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff welcoming to clients and relatives. My cousin received appropriate care delivered with loving-kindness and professional competence. I would have no hesitation in recommending this home to anyone else. The manager creates a very pleasant atmosphere, and her staff seem to be a valued
and happy team.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you very much for taking the time to review our care home.
It was a pleasure to look after your loved one.
I will pass on your review o the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R K (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum went into this home during lockdown so we couldn't visit to view it before. Though the carers were nice, management seemed sadly lacking. Clothes were lost, communication was poor, mum lost weight and always looked dirty and unkempt. The tap in her room was not fixed for weeks, the decor in the
home was drab and uninviting. The manager was uninterested and didn't apologise for any of the many problems we had. I was relieved when we made the decision to move her elsewhere.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Myself and the team here are really sad to see your review.
Issues that were raised by yourself before your mum left the home in August 2021 (admitted in February 2021)
*Issues with sink – resident continuously flooding her room. Unable to get plumber in to change taps due to Gov.uk restrictions in place.
*Room had been decorated prior to resident moving in. Walls left blank for family to bring in photos/pictures etc.
*Family unable to walk around the home/communal/area due to Gov.uk restriction in place.
We have received an email from the daughter looking into and regarding concerns raised in July 2021 before Mum went into hospital, and was then moved to a specialist unit. These issues are all dealt with and we have evidence to support that.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly remarkable home. The moment I stepped foot into this home I felt welcome, safe and in a place that truly resembled being home. I would not hesitate to recommend this home to anyone who wants to ensure their loved ones are well looked after, loved and most of all, happy. Such a beautiful place.
Keep doing what you are doing! Thank you!

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you so much for taking the time to review our home. I will pass on your comments to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Orchards in January 2022. Unfortunately, after a week, Covid meant that the residents had to isolate. A fortnight later, Mum needed hospital treatment for two weeks. A difficult start for her. She has now been back at The Orchards for three weeks. During this time, the staff have
treated Mum with caring compassion. They have encouraged her to take part in the community activities but always in a respectful way. The Orchards is well run and has a happy, positive atmosphere. There have been many occasions when I have needed to ring the home and my phone calls have been welcomed and actioned, and I have been encouraged to always ring if I have a concern.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to submit a review for us. We are so glad your mum has settled in with us at The Orchards - I will pass on your comments to our team here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Granddaughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly. I feel like residents are well looked after here. They have lots of activities, days out and themed days in the home. Very clean environment and pleasant to walk around. Feels like a home from home.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our home. We are very glad that you are happy with the home/care and environment. I will pass on your comments to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike J (Son of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the standard of care my mum receives at The Orchards. She is always clean, well presented and in a happy mood. The care home staff are amazing, helpful, friendly and provide a great service. There are loads of events, all usually captured on their Facebook page, for us to see, which
is great. The home is always clean and tidy.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to do this review. We are so happy that your Mum is settled and you are happy with the care/environment at The Orchards - I will pass on your review to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jim W (Son of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother, a longtime but slow dementia sufferer, moved into the care of The Orchards 18 months ago. She was always resistant about moving into care, and we kept her in relatively independent living as long as possible. However, 7-weeks in the hospital during Covid with no visitors or mental
stimulation caused a rapid decline, physically and mentally, and it was clear that full-time care was required. We have always been impressed by the care and affection from the staff, and despite minor issues, such as clothing going astray, the overall care has been outstanding. The nutrition and food provided have made a very positive change to her physically, and whilst she is almost lost to us mentally, we can see that a great deal of effort is made to keep her stimulated and included in the many social activities, even if she is unable to take part. Her condition makes it very difficult for anyone to care for her, but the Orchards are wonderful, giving us peace of mind that she is safe and cared for.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you so much for taking the time to review our home. I will pass on your comments to our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad being almost blind and needing help with everything.
Not enough staff - always in a rush - not able to help with individual needs.
Dignity - no pants worn in the first 5 weeks.
Activities - not enough - boredom and helplessness sets in when left alone for hours - no individual needs catered
for (disabilities)
Safety/Security - Left alone too long in rooms and clothing goes missing or gets damaged in washing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne B (Friend of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at The Orchards, I was met by friendly, helpful staff. The resident I visited was happy and telling me how lovely the home was. I must agree, there is a very welcoming presence on entering the building. Really pleasant visit throughout.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia H (Friend of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the Orchards and all the staff team work hard for the residents. Their activities are so imaginative - all the residents are encouraged to join in but are given space if they wish. Watching it all on Facebook is wonderful for families and friends. Through the very difficult months, all the staff
have worked so hard for all the residents and I’m sure that it has brought comfort to all families like my friend's family. Well done to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The activity timetable is non-stop. Lots of pictures shared so I can see my loved one when I can't be with her. Visiting has been appropriate during the Covid 19 pandemic and communication about it mostly brilliant. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle C (Friend of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Orchards are fantastic; all the residents are well cared for and happy. They have a great activities team, and the food is nutritious and well balanced. It is lovely to see the videos of what the residents have been up to.
The staff are compassionate and helpful in these unprecedented
times.
A great home led by a fantastic manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Son of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Orchards since late November 2020 so still very early days. However, I have had a number of contacts with the staff and have found them all to be very professional, helpful and friendly. My mother has settled in very quickly and speaks very highly of everyone and
constantly says how lovely the food is and how comfortable the rooms are. So far, The Orchard is living up to the high expectations we had for the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for The Orchards Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for The Orchards Residential Home is calculated as follows: ( (182 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 215 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchards Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Julie

Julie Beale

Job Title: Registered Manager

Joined: 2018

Julie originally trained as a nurse in Surrey before moving back to Swindon in 1987 after meeting her husband. She has over 30 years of nursing experience with the past 20 years in care homes as a nurse, a clinical lead, deputy manager and manager. She has numerous qualifications including RN2, Mentor - Northampton University, NVQ Assessor and Leadership and Management Level 5. Her passion is Elderly Care - especially
Dementia and End of Life care. Julie has a very open and honest approach and puts our residents first at all times giving compassion not only to our residents, but to their families as well.
She has an 'open door policy' and is a firm believer that the Orchards is our residents' home.
In her free time, she loves to spend time with family and friends, walk her dogs and read.