The Orchards Residential Home

1 Perry's Lane, Wroughton, Swindon SN4 9AX
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9.8 64 Reviews
  • The Orchards Residential Home, Swindon
The Orchards Residential Home is located a short walk from the village of Wroughton and provides a range of care services customised to the needs of each individual. These include: residential care, day care, dementia care and respite care.

The welcoming home is made up of en-suite bedrooms to provide residents with the privacy they desire. The communal areas of the home stand out, with a sun room, as well as three additional spacious and peaceful lounges. A well-maintained garden with a charming allotment area is available for residents to tend to if they wish.

The homes' close proximity to the town makes it easy for residents to take trips to the Old Town Gardens with members of staff. There is also a varied timetable of daily activities including: film afternoons, armchair basketball and aromatherapy sessions to help stimulate the mind.

Freshly prepared food is served by the on-site French chef. Full of flavour and adapted to suit every resident’s needs, the dishes are varied and interesting, making every mealtime a time to look forward to.

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Care Provided by The Orchards Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Beale (Manager)
  • Admission Criteria
    • Referral/Assessment
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Orchards Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,452
    • Self-Funded Residential Dementia Care from £1,452
    • RESPITE Self-Funded Residential Care from £1,452
    • RESPITE Self-Funded Residential Dementia Care from £1,452
  • (these prices are only a guideline, please contact The Orchards Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtimes.


  • Parking

  • Car park to front of the home.


The Orchards Residential Home Reviews (64)

Total of 64, showing 41-60
9.8

The Orchards Residential Home has a Review Score of 9.8 (9.809) out of 10, based on 18 reviews in the last 2 years. Over all time The Orchards Residential Home has 64 reviews.

Overall Experience

  • 49
  • 12
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Date Published

64
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8
18
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Review from P H (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, use of PPE, very welcoming staff. Very friendly and informative on Mum's care.

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Review from L N (Friend of Resident) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff was very friendly and very attentive towards residents and visitors. The residents looked very happy and tidy. Whilst I was there, there was a music activity man playing a banjo and singing. All the residents were involved. Some were up dancing with the carers.

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Review from C B (Daughter of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here until she sadly died in January 2020. The care, consideration and kindness all the staff displayed to Mum and ourselves was outstanding, nothing was too much trouble. It was hard to move Mum from the home she lived in for 60 years, she found care, company and kindness at
The Orchards a home from home very many thanks to all the staff.

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Review from Mandy L (Daughter of Resident) published on 13 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be a perfect place for my mum. She was treated with love, respect and dignity at a time when she had become most vulnerable. I would highly recommend this home.

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Review from Sharon D (Friend of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and genuine atmosphere where residents are a priority. Made to feel extremely welcome. The staff were amazing nothing was too much trouble and their rapport with each other and residents was amazing. I would recommend this home to anyone who really wants their loved one in a happy environment.

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Review from J W (Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found management, staff and carers to be very professional and always willing to solve any problems I may have.

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Review from K D (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care home. My mother is looked after to the highest standard and assessments are carried out daily for her increasing needs.
Staff are happy and friendly.
The events they run really frequently ensures my mym still has fun and keeps her happy. Thank you to the staff at The Orchards.

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Review from Mark B (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an excellent place for mother it meets all her needs.

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Review from A H (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in The Orchards for several years. I cannot fault the care she has had and is still receiving. The staff work as a team and I cannot fault the care my mother receives. The staff respect her need for independence and accommodate this need as long as it is safe. The food
and entertainment are of a high standard. My family and I are always made to feel welcome. I can't recommend it highly enough.

Reply from Liana Birkett, Director at The Orchards Residential Home

Thank you so much for taking the time to review our service, we really appreciate it!


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Review from I M (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support 24/7. Staff helpful and friendly. Food excellent. I am confident about the level of care my mum receives 24/7 which is a great relief for me. This has given me my life back and the ability to not have to worry about my mum all the time.

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Review from Margaret B (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review was carried out in a most professional and caring way. We were at ease answering the questions and at no way pressurised to hurry our answers. Full marks to the way it was conducted.

Reply from Liana Birkett, Director at The Orchards Residential Home

Thank you for taking the time to review our service!


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Review from Sara D (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently moved into The Orchards, the team have made this experience as smooth as it could be. Overall care, attention and respect are given to my mother has been above what I expected. Definitely, recommend The Orchards.

Reply from Liana Birkett, Director at The Orchards Residential Home

Thank you so much for your lovely review! We are very pleased your mother has settled in well at The Orchards.


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Review from Maureen S (Niece of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchards is one of the best care homes I have visited. The staff and management are unbelievably friendly and caring. Love the happy atmosphere.

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Review from Ann H (Friend of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no experience relating to safety etc or value for money or activities. I have been very impressed by the friendliness of staff and the welcome to visitors. There is a very good atmosphere and my friend (of 60+ years) seems happy and well cared for.

Reply from Liana Birkett, Director at The Orchards Residential Home

Thank you for taking the time to review our service. We are so glad to hear your friend is happy at The Orchards.


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Review from Bryan E (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 15 months now and we have seen plenty of changes, from rooms to staff that are all very positive. I am very happy with The Orchards and always recommend them when asked. Most staff are very willing to answer any questions about mums care and health and are happy and smiley, that
fills me with confidence.

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Review from E W (Sister of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister has been provided with has been excellent.
This is a very pleasant care home and all staff have been helpful and caring.

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Review from Geraldine B (Sister of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is rather frail, wheelchair-bound, on oxygen 24/7 and has onset dementia; so she needs a lot of care.
From day one, the staff at this home have been so kind and caring and the manageress has been wonderful, always there for my sister and her family, nothing is too much trouble. I cannot
find fault. My husband and I can now find some peace knowing that my sister is being well looked after in a kind and caring environment.

Reply from Liana Birkett, Director at The Orchards Residential Home

Thank you for your lovely review. It is so nice to hear this positive feedback and we are so glad that your sister is happy at The Orchards.


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Review from P B (Brother-in-law of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following visits to 8 other care home, the family chose the Orchards. From day one, we have found all staff so supporting and any request is never a problem.
The care home is very clean and never smells as several others did that we visited. I would recommend this care home to anyone.

Reply from Liana Birkett, Director at The Orchards Residential Home

Thank you so much for taking the time to review us. We do have an excellent staff team at The Orchards! We are so glad to hear you are happy with the home and would recommend it.


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Review from Vince N (Son of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care was given for a temporary period of 3 weeks of respite care.
Given my father has the onset of dementia, the carers were very polite and considerate.

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Review from Don M (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I personally find the care to be of outstanding quality. My father is well looked after and both myself and my sister are extremely happy to have our father living at The Orchards Residential Home.

Reply from Liana Birkett, Director at The Orchards Residential Home

Thank you for taking the time to review us and for the kind words.
We are so glad your father is happy with us. Many thanks.


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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for The Orchards Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for The Orchards Residential Home is calculated as follows: ( (182 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 215 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchards Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Julie

Julie Beale

Job Title: Registered Manager

Joined: 2018

Julie originally trained as a nurse in Surrey before moving back to Swindon in 1987 after meeting her husband. She has over 30 years of nursing experience with the past 20 years in care homes as a nurse, a clinical lead, deputy manager and manager. She has numerous qualifications including RN2, Mentor - Northampton University, NVQ Assessor and Leadership and Management Level 5. Her passion is Elderly Care - especially
Dementia and End of Life care. Julie has a very open and honest approach and puts our residents first at all times giving compassion not only to our residents, but to their families as well.
She has an 'open door policy' and is a firm believer that the Orchards is our residents' home.
In her free time, she loves to spend time with family and friends, walk her dogs and read.