The Orchards, it's the best decision we could have made. Mum has settled in very well.
S M (Daughter of Resident)
Always felt welcome, and we have some good memories of happy times, fun and laughter with Mum
G W (Daughter of Resident)
Dad's life has turned around since he moved into The Orchards. He has put some weight back on,
Helen N (Daughter of Resident)
Protected mealtimes.
Car park to front of the home.
The Orchards Residential Home has a Review Score of 9.8 (9.809) out of 10, based on 18 reviews in the last 2 years. Over all time The Orchards Residential Home has 64 reviews.
Review from Catriona C (Granddaughter of Resident) published on 28 August 2018
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Review from Jean L (Partner of Resident) published on 21 August 2018
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Review from S S (Son of Resident) published on 27 July 2018
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Treated with Dignity
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Review from John W (Son-in-law of Resident) published on 11 June 2018
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The Review Score of 9.8 (9.809) out of 10 for The Orchards Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.809 for The Orchards Residential Home is calculated as follows: ( (182 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 215 Ratings = 4.809
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Orchards Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Feb 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2018
Julie originally trained as a nurse in Surrey before moving back to Swindon in 1987 after meeting her husband. She has over 30 years of nursing experience with the past 20 years in care homes as a nurse, a clinical lead, deputy manager and manager. She has numerous qualifications including RN2, Mentor - Northampton University, NVQ Assessor and Leadership and Management Level 5. Her passion is Elderly Care - especially
Dementia and End of Life care. Julie has a very open and honest approach and puts our residents first at all times giving compassion not only to our residents, but to their families as well.
She has an 'open door policy' and is a firm believer that the Orchards is our residents' home.
In her free time, she loves to spend time with family and friends, walk her dogs and read.