Quarry Mount Residential Care Home

83 Bath Road, Swindon SN1 4AX
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9.7 40 Reviews
  • Quarry Mount Residential Care Home, Swindon
Quarry Mount is a specialist dementia Care Home with a welcoming, home-from-home atmosphere in a traditional style.

The home offers permanent 24-hour care, specialising in caring for older people afflicted by various forms of dementia, in addition to offering respite or short-term care if needed. There are two semi-detached bungalows accommodating residents with lower dependency requirements.

The home has a family atmosphere ensuring that the health and well-being of the residents always comes first, whilst receiving the finest care possible. Special features of the home include a spacious, bright conservatory, with doors opening onto a patio area with a large attractive and well-maintained garden.
Benefits at the home include delicious home-cooked food with a varied menu, home baking & catering for special diets.

Quarry Mount is staffed by a dedicated, professional & well trained team of managers & care workers. Their ongoing training program ensures that staff have a comprehensive understanding of all required areas to provide for the needs of residents. They ensure the home is run to the highest standards, adhering to the latest rules & regulations, whilst meeting their mission statement: “To provide care with compassion and commitment”.

Every prospective new resident undergoes a full assessment before admission, to verify that professionals can provide the care they need. An all-inclusive care package is created for each new client & is updated regularly ensuring any changes in their care needs are properly met.

As a regulated Provider, Quarry Mount aims to meet, or exceed the standards expected for every aspect of care, environment, staffing & management of the home. Please refer to their latest Inspection Report on the CQC website.

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Care Provided by Quarry Mount Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Meadowcroft (Manager)
  • Admission Criteria
    • Pre-admission assessment required
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Quarry Mount Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,030
    • Self-Funded Residential Dementia Care from £1,030
    • RESPITE Self-Funded Residential Care from £1,030
    • RESPITE Self-Funded Residential Dementia Care from £1,030

  • Fees vary on room type and dependancy
  • (these prices are only a guideline, please contact Quarry Mount Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call in advance to make an appointment with Karen, the home Manager


  • Parking

  • Please call in advance to see if it may be possible to reserve a space. In addition, there is a public car park 1/8 mile away on the North side of Bath Road, closer to the Old Town shops.


Quarry Mount Residential Care Home Reviews (40)

Total of 40, showing 1-20
9.7

Quarry Mount Residential Care Home has a Review Score of 9.7 (9.703) out of 10, based on 14 reviews in the last 2 years. Over all time Quarry Mount Residential Care Home has 40 reviews.

Overall Experience

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  • 14
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Date Published

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Review from S W (Great-Niece of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly, polite and very attentive to the residents. We believe that our relative is very well cared for, with lots of effort being given to ensuring pastimes and activities are personalised, helping them feel comfortable and safe. We often receive detailed updates on their wellbeing
and the staff are always happy to arrange video calls for when we are unable to visit in person. The management is brilliant and works with genuine care for the residents.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review, we are delighted to hear of all your positive observations and that you are so happy with the care and attention your loved one receives - we will of course pass this on to our team.


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Review from E D (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that my mum receives from all the staff at Quarry Mount. She seems happy in herself and is always well-presented. Management are very helpful and always pass on anything I need to know, for instance if Mum is unwell. The care home is a lovely environment for the residents
and always kept clean and tidy. I would recommend Quarry Mount for its excellence.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your positive review, we all at Quarry Mount are delighted you are so happy!


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Review from Gillian G (Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Quarrymount has been great, I have only been here 8 weeks, I was living on my own and very sick. They have changed my life here. The staff are very caring. Nothing is too much trouble. I could not be more settled and happy and that's down to the staff and other residents. It's a calm
peaceful place. But also has great things going on (that is if you want it).
It just feels like home to me, with the added bonus of lots of friends living with you.
It's a nice old house with lots of old features with a nice garden which is kept lovely.
I can only add how happy and safe I feel, the staff work hard to keep us all that way. Well done Quarrymount.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

We are so delighted that you have settled in so well and that Quarry Mount now feels just like home to you. We really love having you as part of our QM family and so do the other residents who you now consider your friends, do too!


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Review from Jo M (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home for my mother, I cannot praise the staff enough, they make everyone feel like it truly is their home and they are amongst people who really care. They are so very professional in everything they do. Their response rate is excellent whenever there is any potential issue regarding health
ensuring Mum is seen by a doctor, nurse or other professional immediately then straight away letting me know not only that there is an issue, but how they are already responding to it. They also keep everyone as busy as they want to be, take time to find out what they like doing or are interested in, provide a varied programme of entertainment and activities, spend time with each of the residents individually and are really easy to talk to when I have any questions or concerns. I really feel my mum is in safe hands!

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your kind review, we are delighted that you are so pleased with the care and provision given to your mother at Quarry Mount.


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Review from T H (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Quarry Mount for some time till his passing. The staff and the manager were amazing. So lovely caring and helpful. They will be forever in my thoughts for the time they supported my dad and our family. Thank you from me and family.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your review, we are delighted that you were so happy and will certainly pass this on to all the staff. It was a real privilege to take care of your dad as part of our Quarry Mount family!


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Review from Kathy T (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and considerate staff. Good management and excellent communication with our family concerning Mum's care and continued care and medications. Excellent and varied daily activities to engage residents where possible. Environment although in an old building, is made to feel welcoming. Residents
have a beautiful garden which they can use in good weather. They can also where possible wander at will in the building and gardens.
Rooms are fairly basic, but very well cleaned on a daily basis and residents are encouraged to spend time in the lounges and conservatory.
The home has an open door policy for visits and from what I can see good relationships with the area they are in.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your review, we are delighted that you are so happy with your mum's care and will certainly pass this on to all the staff!


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Review from Andrea J (Sister of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always received very good response from staff when I’ve requested help with my sister. She appears to be content on most of my visits. But would prefer her to be moved at the earliest opportunity to a bigger room where I’m sure she would be happier as this is one of the complaints she has. Her room
is very small. The staff are kind and helpful at all times to my sister. I visit regularly and never have a problem with them.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review and for your positive comments regarding the staff at Quarry Mount, we will be sure to pass these on. We are pleased that we were able to give your sister the opportunity to move to a larger room, and to accommodate her when she decided she preferred her original room as she said it was cosy and closer to her friend.


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Review from Martin C (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We booked my father into Quarry Mount for 5 days while we attended my daughter's wedding. Although physically quite well my father is 94 and very forgetful. We needed somewhere for him to stay that could care for him and also get him ready for the wedding service. Being able to leave him in the care
of the manager and the team and concentrate on our wedding planning, knowing he would arrive at the right place and the right time in the appropriate clothes. was a huge weight off our minds. All the staff at Quarry Mount were extremely helpful and my father was very grateful for the care they showed him while he was there.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your kind review. It was a great pleasure to look after your dad on your trip to the area for a family wedding. We are very happy you were so pleased with the care and attention he received during his visit with us. We hope we are able to welcome him again in the future one day when you visit the area.


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Review from Sandra K (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in Quarry Mount Care Home. If we have any issues the manager and her team deal with them as soon as they are made aware of them. Staff are really lovely and very friendly. We call it a home from home.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review, we are delighted that your mum is so happy at Quarry Mount and that you feel the manager and staff team are so supportive.


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Review from K P (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been helpful and respectful to myself and more importantly my mother. My mother is well looked after and great care is given to keeping residents entertained with outings when possible. Queries I have are listened to and dealt with as promptly as possible as I realise management can be
very busy. Overall, in the 2 months my mother has been at Quarry Mount, I have no complaints.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review, we are so pleased that you feel you are listened to and also reassured that your mum is well looked after and receiving great care!


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Review from Melonie D (Daughter-in-law of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Mum just after the King's coronation and she was very tired, as she had had a full day celebrating his coronation, which she said that she enjoyed, very much.
The staff were and always are brilliant and kept us updated on how Mum recovered from this.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review. We are so glad that your mum really enjoyed all our celebrations in the home for the Coronation. The staff will be very pleased to know you are so happy and we will definitely pass this on.


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Review from S W (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have good words to describe my dad's experience whilst he's been living at Quarry Mount. He has settled in so well. It's a relief to know he's very safe. The staff I have met have all been very nice and polite. The management are great too.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your kind review, we are delighted that you are so pleased and will certainly pass this on to all the staff.


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Review from R R (Son of Resident) published on 17 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, everything runs very smoothly and staff are very attentive. Although food is generally good, more attention to client menu requests, when food is served up, would ensure they get whatever they ordered. Sometimes requests take a long time to fulfil due to forgetfulness. I am happy with my
mother’s care in principle, it just requires a few tweaks that I am sure the manager will have sorted.

Reply from Susan Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review and positive comments and ratings. We take on board all feedback given as this helps us in rectifying any issues allowing us to address them as soon as possible.


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Review from Jacqueline R (Niece of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit or see posts from Quarry Mount, the residents, especially my auntie, are smiling, happy and well-looked after. The staff care deeply about the residents which shows when you visit and the information they have to hand about my auntie.
Thank you for putting my mind at peace.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your very kind review. We are delighted that you are so happy your auntie is well looked after and this gives you peace of mind.


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Review from Paul H (Nephew of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have liaised with the Manager regularly over the past 6 months at least about moving my aunt into the home. She has been so refreshing and easy to deal with despite her extremely busy role at the home. She always has time to talk and her responses are always very informative. Her assistance helped
me persuade my aunt to go into 24/7 care in one of the self-dependant bungalow rooms and she has settled in very well against all expectations. She continues to be very helpful and friendly whenever I contact quarry mount from Australia to check up on the welfare of my aunt.
She's a star and is representative of all the staff at the home and epitomises what families look for in a fantastic care home manager.


Well done.


Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

We are delighted that your aunt has settled so well in one of our bungalows which is helping to fulfil her independent needs. We also very much appreciate your kind comments regarding our Manager and all the staff team.


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Review from J P (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and Dad are really well looked after.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you for taking the time to give your review. We are delighted you are happy Mum and Dad are being well looked after.


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Review from Jane K (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Quarry Mount in October 2021. The staff made Mum's move from her home into Quarry Mount very smooth. I cannot thank them enough for the care mum is receiving. She is really happy, which puts my mind at ease. Mum loves the regular singalongs. I would have no problem recommending Quarry
Mount to friends and family, who have need of care.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your kind review. It is lovely to see how well Mum has settled in and enjoys all the entertainment!


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Review from P G (Daughter of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother went into respite care and is now a resident. The staff and facilities are very good. Due to Covid, the family haven't been able to see her room. She seems happy, and we, as the family, are happy knowing she's being looked after by people who care for her and her needs.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your kind review. We appreciate this and are very pleased to see that you are so happy with the care your mum receives!


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Review from Paul D (Son of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very helpful. They are very, very orientated towards doing the best and creating the best lives for the residents.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your kind review and acknowledgement that the staff do their best to enhance the lives of those they care for is very much appreciated. It is certainly something we all strive to do!


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Review from B C (Daughter of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very difficult to provide a review as have only been able to visit a few times before lockdown. However, the staff and management are very helpful with phone contact and health information.

Reply from Sue Harris, Director at Quarry Mount Residential Care Home

Thank you very much for your review. The lockdown situation is so unfortunate as when the home is running normally (Pre Covid) we very much welcome and encourage open visits from family and friends. We hope it will not be too long before we can welcome everyone back in the home once more.


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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Quarry Mount Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Quarry Mount Residential Care Home is calculated as follows: ( (121 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 165 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Quarry Mount Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sue

Sue Harris

Job Title: Proprietor/Director

Joined: 2002

Sue’s journey in care originally started in the 1970s when she worked for several years as a Care Assistant for the elderly. Sue then focused on raising her young family until returning to the care industry in 2002 when she and her late husband Richard purchased their first care home, Quarry Mount, in Swindon. Their vision for compassionate care expanded in 2009 with the acquisition of a sister home, Northfield House in Stroud. At the heart of Sue’s approach is the belief that both residents and staff should be treated as part of an extended family. This philosophy has been the cornerstone of her care homes’ success and reputation.


The powerful motto is “Care with Compassion & Commitment”. encapsulates the ethos that drives every aspect of care at both homes: The staff are chosen not only for their qualifications but also for their ability to show kindness, understanding, and empathy. The dedication to providing the highest quality of care is evident in the staff, ensuring personalised attention for each resident. Quarry Mount is more than just a care facility; it’s a true home for its residents:


Karen

Karen Meadowcroft

Job Title: Registered Manager

Joined: 1985

Karen has worked at Quarry Mount since 1985 when she initially started her career as a carer and worked her way up, eventually taking over the role of Registered Manager in 1994, and has had a very important part in embedding the high quality care and values of Quarry Mount ever since.


Karen went on to achieve her Registered Managers award and has completed countless training seminars and individual training courses to expand her knowledge over the years and keep up to date with any changes to the legislation.


Karen shares our ethos to provide a warm loving family atmosphere whilst providing Care with Compassion and Commitment.


Claire

Claire Thorne

Job Title: Assistant Manager

Joined: 2021

Claire Joined Quarry Mount in 2021 having made the decision to take a leap of faith with a complete change of career. Care was something that Claire had felt naturally drawn to try, as it fitted with her very caring nature.


Combined with her previous organisational and supervisory experience, this meant that we soon identified Claire’s strong leadership skills and suitability to work alongside supporting Karen as our Assistant Manager, helping to lead the staff and completing required processes. We are delighted that Claire’s contribution goes a long way to make Quarry Mount a safe and happy environment for our staff to work and residents to live


Frequently Asked Questions about Quarry Mount Residential Care Home

What types of Care is Quarry Mount Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Quarry Mount Residential Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Quarry Mount Residential Care Home have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Quarry Mount Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Quarry Mount Residential Care Home to the centre of Swindon?

0.6 mile(s) as the crow flies, distance by road may be significantly further.