Quarry Mount Residential Care Home

83 Bath Road, Swindon SN1 4AX
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9.7 40 Reviews
  • Quarry Mount Residential Care Home, Swindon
Quarry Mount is a specialist dementia Care Home with a welcoming, home-from-home atmosphere in a traditional style.

The home offers permanent 24-hour care, specialising in caring for older people afflicted by various forms of dementia, in addition to offering respite or short-term care if needed. There are two semi-detached bungalows accommodating residents with lower dependency requirements.

The home has a family atmosphere ensuring that the health and well-being of the residents always comes first, whilst receiving the finest care possible. Special features of the home include a spacious, bright conservatory, with doors opening onto a patio area with a large attractive and well-maintained garden.
Benefits at the home include delicious home-cooked food with a varied menu, home baking & catering for special diets.

Quarry Mount is staffed by a dedicated, professional & well trained team of managers & care workers. Their ongoing training program ensures that staff have a comprehensive understanding of all required areas to provide for the needs of residents. They ensure the home is run to the highest standards, adhering to the latest rules & regulations, whilst meeting their mission statement: “To provide care with compassion and commitment”.

Every prospective new resident undergoes a full assessment before admission, to verify that professionals can provide the care they need. An all-inclusive care package is created for each new client & is updated regularly ensuring any changes in their care needs are properly met.

As a regulated Provider, Quarry Mount aims to meet, or exceed the standards expected for every aspect of care, environment, staffing & management of the home. Please refer to their latest Inspection Report on the CQC website.

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Care Provided by Quarry Mount Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Meadowcroft (Manager)
  • Admission Criteria
    • Pre-admission assessment required
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Quarry Mount Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,030
    • Self-Funded Residential Dementia Care from £1,030
    • RESPITE Self-Funded Residential Care from £1,030
    • RESPITE Self-Funded Residential Dementia Care from £1,030

  • Fees vary on room type and dependancy
  • (these prices are only a guideline, please contact Quarry Mount Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call in advance to make an appointment with Karen, the home Manager


  • Parking

  • Please call in advance to see if it may be possible to reserve a space. In addition, there is a public car park 1/8 mile away on the North side of Bath Road, closer to the Old Town shops.


Quarry Mount Residential Care Home Reviews (40)

Total of 40, showing 21-40
9.7

Quarry Mount Residential Care Home has a Review Score of 9.7 (9.703) out of 10, based on 14 reviews in the last 2 years. Over all time Quarry Mount Residential Care Home has 40 reviews.

Overall Experience

  • 25
  • 14
  • 1
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Date Published

40
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Review from Derek W (Husband of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Quarry Mount for the last 3 years and during her stay has always been satisfied with the level of care and consideration shown to her.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your kind review.


We are very pleased that your wife is happy with the care and consideration that has been shown to her over the last three years that she has been living with us in the home. We very much enjoy having her live with us.


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Review from K S (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were totally outstanding to my mum and to my family. They went above and beyond to make sure Mum was comfortable and I was kept fed and watered. The staff could not have done any more.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

We appreciate your kind review and are delighted to see that you were so happy with the staff and the care your mum received during her time with us.
It is also good to know, that when the time came for you to spend more time with your mum, you felt the staff met your essential needs too. Thank You!


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Review from Carol R (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quarry Mount is a wonderful place. The staff are outstanding, always providing excellent care.
My mother is extremely well cared for, and I feel very relaxed knowing she is in good safe hands, especially given the current situation.
You are always greeted with a happy face, and should you have any
questions; the team are always happy to answer.
The food as always; is of a very high standard, and the home is always clean.
We would always recommend Quarry Mount.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much Carol for your very positive review. It really will give all the staff a boost at this time. We know under normal circumstances you are a very regular visitor, so we are delighted that you are so happy with everything.


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Review from M P (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with this home. Dad went in for respite and got on so well we enquired about a permanent place. So pleased when they had the room. Staff are brilliant and obviously care.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you for your kind review, the staff and management team are delighted you have been so pleased.


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Review from A F (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Quarry Mount for 15 months and I have been very happy with him living there. The staff are all very friendly, caring, compassionate and very welcoming. The management team are excellent and I cannot speak highly enough of them, they are always helpful and kind and this
emanates down through the staff team. I would have no hesitation recommending Quarry Mount for a loved one, it's as close to a home environment that any care facility can offer. The staff are consistent which is great, and therefore this builds up trust for my father and family members. Quarry Mount is clean and tidy and residents are treated with dignity. I visit regularly and have only witnessed positive care, with staff interacting with residents and also a sense of humour to lighten the day for the. Thank you for looking after my lovely Dad, it means the world to me knowing I don't have to worry about him.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review! The team at Quarry Mount will be delighted to hear that you have such positive experiences when visiting, including also being so happy with the care that your Dad receives, putting your mind at rest.


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Review from D H (Husband of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife has been placed fairly recently. This review is a new experience for me but I will do my best. I have to say the care staff are so very kind and are caring for my wife under some challenging episodes, they all are so patient with her so I have been very impressed so far. I find the care home
is so homely and warm. I am afraid I can't think of anything else to say. Very well recommended by me and my family.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your positive review. The team at Quarry Mount are very pleased and very much appreciate it.


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Review from Denise (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot thank Quarry Mount management and staff enough for the love and care they gave our mum during her time there, as not just a resident but also how they made her feel part of the family.
Whilst an extremely difficult decision for my sister and I and our families to make, that
mum needed 24-hour care, it soon became very apparent that we had made the right choice as we watched mum's anxiety and feeling frightened all the time gradually ease.
Quarry Mount staff treated mum with so much love, care and respect we could not have asked for more. During her last month, Quarry Mount became our home as well as mums and we cannot express how accommodating, kind and caring they were with us all. They looked after her needs with dignity and love all the time. At no point have we ever had a concern or worry, we cannot speak highly enough of Quarry Mount. Our thanks and love go to all the staff, management, carers, cleaning, catering and entertainment.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

We are so pleased that even though as for many, it was a very difficult decision for you to make about your mum coming into care, that we were able to ease your worries and provide for mum, the loving and caring environment for her to live in and give peace of mind for yourselves.


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Review from Delia A (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased, staff very friendly and welcoming. Very clean and well presented. One resident having problems but was quickly looked after with no drama. Staff always on hand when needed.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

The Quarry Mount Team are delighted that you are very happy. Thank you also for your positive comments and observations regarding staff when someone is having some difficulties.


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Review from Linda S (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff have been very supportive to Mum and her family.
If I have any concerns, they have always been dealt with straight away.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you very much for your review, we appreciate your comments.


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Review from Susie W (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first went in for a weekends respite and we were relieved that when the time came for fulltime care, just a few weeks later Quarry Mount could accommodate her.
The staff are so understanding and show great care and compassion, not just for Mum but for all of us (Dad included).

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your kind review. We are delighted you are so happy with Mum’s care and facilities at Quarry Mount!


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Review from Marlene B (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really happy and settled, staff are fantastic and is really looked after and cares for. The activities are brilliant and keep them entertained and mobile. The food is of good quality as well.

Reply from Sue Harris, Proprietor at Quarry Mount Residential Care Home

We are delighted your mum is so settled and you are so happy. Our team will appreciate your kind words! Thank you.


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Review from Janet F (Niece of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in the care home now for nearly six years. Her quality of life has changed for the good. She is always happy and looks very contented when I visit her. The management and staff are so very good they look after and care for her so well. Thank you to you all, well done.

Reply from Susan Harris, Proprietor at Quarry Mount Residential Care Home

Thank you so much for your review. We are so pleased that your Aunt who has lived with us for many years is thriving! We really appreciate your comments.


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Review from Nicholas B (Son of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful and have a genuine interest in the welfare of the residents, which is backed up by a high standard of care and cleanliness.

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Review from Bernadette N (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A home from home for my mother. Friendly staff; kind, considerate and hardworking. A chaplain visits which is essential to my mother's culture and upbringing - a great comfort to her and myself. Confident that she was respected, looked after and a great sense of fun running throughout the home.

Reply from Sue Harris, Director at Quarry Mount Residential Care Home

Thank you very much for your review, it is very much appreciated. We are also delighted that you were so happy and that we were able to fulfil your mother's needs during her time with us.


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Review from Bee B (Daughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was looked after in one of the bungalows at Quarry Mount for 4 1/2 years. I cannot imagine any other nursing home being more flexible and understanding of his needs as he had no signs of dementia and wanted to be as independent as possible. The home accommodated his wishes as best they could
and made sure we were in agreement with his freedom to visit his local club or go out with friends. Not all care homes would be so tolerant.


Gradually he became less mobile and was looked after superbly with kindness and understanding throughout his various periods of ill health. He passed away in November 2016.


Reply from Sue Harris, Director at Quarry Mount Residential Care Home

Thank you very much for your kind review. It was a privilege for us to take care of your father in one of our Assisted Living Bungalows, which enabled him to receive the care and comforts he required, whilst also allowing him his independence.


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Review from Carole M (Daughter-in-law of Resident) published on 27 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was really lovely to know that our Mam/Granma & Mam- in-law had a wonderful Christmas. Since becoming a resident, we can see that Mam-in-law is feeling very much at home and is enjoying the trips and activities. The care staff are friendly and very helpful to us, and the smile on Mam-in-law's face
when they speak to her is wonderful and very reassuring to us. Thank you.

Reply from Sue Harris, Director at Quarry Mount Residential Care Home

We are delighted that your relative has settled in so well, feels very much at home and is enjoying all that we have to offer. Thank you for your kind review!


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Review from David M (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility, wonderful management and the staff are caring, kind and very personal to residents and family. The best care home I have ever visited across the Country. The quality of my Father's life was improved and remains sustained despite increased age and inevitable frailty. I cannot speak
highly enough of all of the staff members.

Reply from Sue Harris, Director at Quarry Mount Residential Care Home

Thank you so much for your very positive review, the management team and staff very much appreciate your comments!


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Review from Kenneth H (Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

- Nice and quiet.
- Lovely garden and conservatory.
- Need a covered way from cottage to main building.
- Need a ramp into cottage.
- Need walk in shower in bathroom to replace bathtub, have to go to different bathroom for a shower.

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Review from Christina L (Daughter of Resident) published on 24 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service, care and devotion shown to my mother over the past eight years has been excellent, we as a family could not ask for more! We thank the managers and all of the team from the bottom of our hearts. We would highly recommend this fabulous residential care home.

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Review from Trish P (Daughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is not an easy resident to manage but all the staff show great skill and patience in giving him the care he needs on a daily basis. All the staff understand his care needs and are fully aware of his care plan. Care staff and manager keep family up to date with how he is and contact us immediately
when concerns arise. The home is clean and bright and my dad is able to ask for and receive food that he requests with his personal needs.

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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Quarry Mount Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Quarry Mount Residential Care Home is calculated as follows: ( (121 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 165 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Quarry Mount Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sue

Sue Harris

Job Title: Proprietor/Director

Joined: 2002

Sue’s journey in care originally started in the 1970s when she worked for several years as a Care Assistant for the elderly. Sue then focused on raising her young family until returning to the care industry in 2002 when she and her late husband Richard purchased their first care home, Quarry Mount, in Swindon. Their vision for compassionate care expanded in 2009 with the acquisition of a sister home, Northfield House in Stroud. At the heart of Sue’s approach is the belief that both residents and staff should be treated as part of an extended family. This philosophy has been the cornerstone of her care homes’ success and reputation.


The powerful motto is “Care with Compassion & Commitment”. encapsulates the ethos that drives every aspect of care at both homes: The staff are chosen not only for their qualifications but also for their ability to show kindness, understanding, and empathy. The dedication to providing the highest quality of care is evident in the staff, ensuring personalised attention for each resident. Quarry Mount is more than just a care facility; it’s a true home for its residents:


Karen

Karen Meadowcroft

Job Title: Registered Manager

Joined: 1985

Karen has worked at Quarry Mount since 1985 when she initially started her career as a carer and worked her way up, eventually taking over the role of Registered Manager in 1994, and has had a very important part in embedding the high quality care and values of Quarry Mount ever since.


Karen went on to achieve her Registered Managers award and has completed countless training seminars and individual training courses to expand her knowledge over the years and keep up to date with any changes to the legislation.


Karen shares our ethos to provide a warm loving family atmosphere whilst providing Care with Compassion and Commitment.


Claire

Claire Thorne

Job Title: Assistant Manager

Joined: 2021

Claire Joined Quarry Mount in 2021 having made the decision to take a leap of faith with a complete change of career. Care was something that Claire had felt naturally drawn to try, as it fitted with her very caring nature.


Combined with her previous organisational and supervisory experience, this meant that we soon identified Claire’s strong leadership skills and suitability to work alongside supporting Karen as our Assistant Manager, helping to lead the staff and completing required processes. We are delighted that Claire’s contribution goes a long way to make Quarry Mount a safe and happy environment for our staff to work and residents to live