Seahorses Care Home

73 Draycott Road, Chiseldon, Swindon SN4 0LT
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9.7 34 Reviews
  • Seahorses Care Home, Swindon
Seahorses Care Home, in Chiseldon, Wiltshire, offers a homely environment in which elderly people with dementia can feel live in a tranquil and welcoming home.

There is a Wellbeing Team rather than a care team, their focus being on the residents wellbeing not just their immediate care needs. Care is delivered using an holistic approach ensuring that dignity is at the heart of all they do. The Wellbeing Team use the word help, rather than assist. Words like refused or challenging behaviour are not used, instead they say that they didn't want to or they are upset or angry. This ensures that this is how people would want their loved ones to be treated and they think that their residents deserve nothing less. This is sometimes called "The Mum Test", if it was your mum what would you want for them. This Mum Test is the overarching ethos that guides the team to deliver truly person-centred care.

Family and friends of the residents are welcomed and involved in care planning ensuring that they truly understand the person as an individual.

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Care Provided by Seahorses Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Peter Coleman
  • Person in charge
  • Juliet Nightingale (Manager)
  • Admission Criteria
    • NHS and Private
    • Ages 55+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for Seahorses Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200

  • Excluded from monthly fees
    Hairdressing
    Chiropody
    Newspapers
    Personal carer for hospital appointments or any other outing.
  • (these prices are only a guideline, please contact Seahorses Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting unlimited


  • Parking

  • Car park at front of building


Seahorses Care Home Reviews (34)

Total of 34, showing 21-34
9.7

Seahorses Care Home has a Review Score of 9.7 (9.679) out of 10, based on 9 reviews in the last 2 years. Over all time Seahorses Care Home has 34 reviews.

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  • 9
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Review from Lilian L (Friend of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great friend has been in Seahorses for over a year now. She has truly blossomed - she is very happy and contented. The staff and management are excellent - very caring. The food and general care are of a very high standard. There is a lovely, homely atmosphere, and I would recommend the home/nursing
care to anyone. A very special place indeed.

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Review from Judith W (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whatever time of day I visit my father I'm always given a pleasant welcome and offered a much needed cup of tea. All staff are friendly and willing to talk to you.
They all seem to enjoy their job and nothing is too much trouble.
I can't fault the level of care my father receives. I think I made a
good choice in picking this home.

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Review from Barbara E (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having researched nearly every care home in the area, the rationale behind our choice of Seahorses Care Home was as follows. It was conveniently located with beautiful views. The room we chose was particularly pleasant. The property, in general, was homely and didn't have the corporate feel of some
of the larger national care home groups we visited. It is a standalone business with a sole proprietor and we feel it is always preferable to deal with the owner of the business directly, which we were able to do. Indeed it was the owner who visited and did the initial assessment in person. We were impressed with him, his attitude, ethos and personality. Talking with the staff at our initial viewing some of them had been there 20 plus years. They were obviously happy in their work. Whilst we sometimes felt that at times they were short-staffed we could never fault the standard of personal care they provided to my mother, which was everything we could have wished for. Sadly it was a brief residence but with the benefit of hindsight, we remain happy that we made the best possible choice in using Seahorses Care Home.

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Review from M B (Niece of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to view Seahorses, we knew it would be ideal for my aunt and were delighted that there was a vacancy.
The staff and management are all wonderfully caring, helpful and professional.
You are always greeted with a smile and made to feel very welcome whenever you visit (there is an
open door policy).
My aunt is always clean, well dressed and very content.
As a family, we can finally relax knowing she is receiving excellent full-time care in a caring and happy environment.

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Review from C S (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Seahorses Care Home are excellent with the care of my Dad who can be very difficult and aggressive to look after. They treat him with care and dignity at all times, even difficult ones. Not only do they care for Dad, they are a great support to me and my family.

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Review from J C (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seahorses care home, staff and owner have provided my mother with a dedicated, professional home. She is well fed, clean, cared for with kindness and humour. As a family, we could not ask for a better place for my mother to be.

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Review from Donald S (Husband of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Seahorses Care Home for the last 5 and a half years. For the last 12 months, she has been entirely bed-ridden and the care that she has been given for all this time has been truly fantastic.


I visited her this morning and they informed me that she is now suffering from

a chest infection and that in their opinion, she is now nearing the end of her life. Her doctor will be visiting this afternoon.

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Review from Robert C (Friend of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be extremely impressed by Seahorses and the level of care provided, often in very difficult circumstances due to the nature of the illness. There is a very good level of personal attention given. The care is very genuine and heartfelt. Food and drink are great with a good supply and when
required help is able to be given to eat. We are always made to feel very welcome whenever we visit, which is very often.

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Review from Ronald H (Brother-in-law of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything seems to be running ok.

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Review from J C (Daughter of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family of our mum have been pleased with the level of care given. They provide a high level of care (personal) Happy, friendly and make everyone welcome, in sometimes difficult situations. The food is very good and we would recommend this home to everyone. In the 2 1/2 years, mum has been there
it's lovely to have continuity of the same staff working there.

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Review from Anne A (Power of Attorney of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really like the way that the home has kept the same staff throughout the time my friend has been there and I have got to know all of them really well. There is no unpleasant smell at all in the house and my friend is always bathed with her hair washed ready to go out to lunch with us. The food is
really good and I would recommend this home to everyone.

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Review from Jean P (Friend of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is ideal for my friend. She is happy and enjoys meeting other residents. The staff are extremely caring and my friends always looks nice and clean.
I find the atmosphere to be very pleasant and my friend's room is very clean and comfortable.

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Review from Pamela L (Sister of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very concerned about my sister going into a home. Her dementia had been managed in a council independent living with some care and the staff were good. Once she started wandering though it became a real problem and meant that she could no longer live where she was. This made me very apprehensive
about a move. I have to say though that my sister, who I was concerned would be unhappy, has within a month settled very well. It really is a home from home. I queried the lateness of her breakfast on the second visit to find that she gets up when she is ready (no rushing to deal with clients) and the same with bedtime. I ring regularly but she does not necessarily want to talk to me as there is something going on. I am finally beginning to relax that my sister is happily being looked after well and I can relax .
Mental health took me to 2 different homes - I chose this one and am glad I did. I can relax a bit now knowing she is well looked after.

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Review from Pippa H (Daughter of Resident) published on 11 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Seahorses Care Home for a year now and from day one she has been very settled there, enjoying the food and company of staff and other residents. The atmosphere is relaxed and happy and we have always been made to feel welcome to visit at any time. We are always kept informed
of her care as the progression of her dementia has reduced her physical and mental ability. As anyone who has had to make the huge decision to place their loved one in a care home knows, it is a worrying time particularly when you have to make the decision for them due to the nature of dementia, but we have no regrets in choosing Seahorses for mum.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Seahorses Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Seahorses Care Home is calculated as follows: ( (85 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 104 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Seahorses Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Diane Cole

Job Title: Registered Care Manager

Joined: 1994

I have worked at Seahorses Care Home for 25 years, I have a vast amount of qualifications including the Registered Care Manager's Award. I am dedicated to my work and of late become a Dignity Champion.