Hightrees

8b Albert Road, Harborne, Birmingham B17 0AN
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9.0 2 Reviews
  • Hightrees, Birmingham
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Care Provided by Hightrees

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 5 Service Users
  • Primary Care Categories
  • Learning Disability
  • Younger Adults
  • Other Care Provided
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Katrina Cox (Manager)
  • Room Information
    • Single Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Stairlift
  • Television point in own room
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Hightrees Reviews (2)

9.0

Hightrees has a Review Score of 9.0 (9.000) out of 10, based on 1 reviews in the last 2 years. Over all time Hightrees has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
1
1
1
1

Review from Elizabeth J (Sister-in-law of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is a long term resident of HighTrees. He is very happy there. He has been taken away on holiday, day trips, meals etc. During the day he listens to music, watches TV, colouring in, goes to shops, cinema and for walk. They have birthday parties for residents where family is encouraged
to attend. He has visits from, chiropodist, doctors, he's taken to the dentist and so his physical health is well looked after. If the weather is good they will go outside in the garden, go for a walk or to the park. He is well fed. We are kept up to date with any incidents at the home. We are confident that he is safe and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Review from Barbara E (Sister of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend the above home for vulnerable adults. Many safeguarding issues in tandem. The manager has a very indifferent, negative and defensive attitude. The home operates on a blame the victim culture - even though residents are learning disabled and need 24-hour care. My brother has been
here for many years and it was a very good home in previous years. Unfortunately, since changing hands there has been many changes of staff, absences, allegations of abuse and ongoing, safeguarding concerns relating to serious incidents. Residents generally sit around in the lounge with the TV on or take themselves off to bed - not engaged in activities of any description and completely lack stimulation. Very concerning.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Hightrees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hightrees is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Hightrees is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 5 registered maximum number of service users is 1, which has been reached with 1 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Hightrees

What types of Care is Hightrees registered for?

Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hightrees provide?

Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Hightrees have?

There are 5 Single Rooms.

What are the Facilities & Services at Hightrees?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Hightrees to the centre of Birmingham?

3.0 mile(s) as the crow flies, distance by road may be significantly further.