Kerria Court

64 Cregoe Street, Lee Bank, Edgbaston, Birmingham B15 2DY
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9.6 42 Reviews
  • Kerria Court, Birmingham
Anchor’s Kerria Court is located in the Edgbaston community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 47 residents in single en suite rooms.

Staff at Kerria Court are dedicated to providing the highest standards of care for customers by getting to know them and building strong relationships to produce detailed care plans which ensure their care needs are met even if they should change.

Staff receive ongoing training to enable them to deliver high-quality care to customers living with dementia.

Kerria Court is part of Anchor who has 60 years of experience as a not-for-profit provider of services to older people. The group's profits are reinvested into their properties and services.

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Care Provided by Kerria Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Amanda Gomez (Manager)
  • Admission Criteria
    • Please contact Kerria Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kerria Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £980
    • Self-Funded Residential Dementia Care from £980

  • Colleagues at Kerria Court will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Kerria Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Kerria Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Kerria Court Reviews (42)

Total of 42, showing 21-40
9.6

Kerria Court has a Review Score of 9.6 (9.636) out of 10, based on 11 reviews in the last 2 years. Over all time Kerria Court has 42 reviews.

Overall Experience

  • 30
  • 10
  • 1
  • 0
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Date Published

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Review from C H (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Kerria Court for just over 4 months and has settled down well thanks to the staff. Mum does know good food from 'alright', and says the food is excellent. Her flat is warm and has a large window, so is also nice and light. Mum is checked regularly, which has helped her to relax
- we are both happy with our choice of care home.

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Review from Doreen B (Wife of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very informative and always have time to listen. Only downside is the visiting times, which seem very limited - only 6 slots during the whole day! Also, we are only allowed to see the resident in their own room, why not in the garden?
Management let me take my husband to any
hospital appointment, for which I much appreciate.

Reply from Amanda Gomez, Home Manager at Kerria Court

Thank you for taking the time to review Kerria Court. We're pleased that you rate our overall standard as excellent and I will ensure that your feedback regarding our staff is passed on. In line with current government guidance, we need to ensure that the number of visitors at our home is fair for all residents and it is maintained at a level that keeps our residents and staff safe in terms of infection control. As the weather becomes colder or poor, we need ensure the wellbeing of our residents with visits. We would be happy to discuss this in more detail with you at a mutually convenient time.


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Review from I H (Son of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home to have a good all round 'feel' to it. Staff were very friendly and mom seemed genuinely happy in the environment created by the management.

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Review from C S (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Kerria Court for over 2 years now and is generally happy there. During the last year, her mobility has reduced greatly to the point where she is now entirely dependent on staff to move her around, even within her own room. This change in mobility, unfortunately, coincided with the first
Covid-19 Lockdown, which resulted in communication from Birmingham Council to the home and, more importantly, to Mum being very poor. With 2 staff members being needed to move her anywhere, then understandably she can occasionally wait a long time to move and leaves her feeling like she is a burden to the home. On a wider, more positive note, the home have been superb in keeping everyone safe, the home almost virus-free, and maintaining a very good service in the most extreme situation. Throughout these last 12 months, as a family, we have been grateful that so much care has been taken by all staff to keep themselves and residents safe.

Reply from Amanda Gomez, Manager at Kerria Court

We greatly value your feedback and we are pleased that you rate our overall standard as very good. After what has been a very difficult year we are now moving forward in the home to make improvements to enhance our service further. The new menu based on residents' choices will be introduced as from 26th April and, although we must maintain a level of social distancing within the home, we have also introduced a new activity planner. Communication and access to external services from Birmingham City Council and the NHS have been extremely challenging but now, as restrictions ease, hopefully, this situation will improve.


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Review from P W (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the Covid-19 pandemic I have been able to Skype my mum frequently, also I have visited with her periodically following the lockdown guidelines. If my mum is happy so am I.
The manager and her team are doing a fantastic job.
Special thanks to the staff for doing Mum's hair, this is very important
to her. Thank you to the rest of the team for caring, kind words, hard work and dedication - keep smiling.
Chef, my mum is loving food again. Thanks

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Review from Sandra A (Sister of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although still in a COVID-19 situation, I feel that all protection and communication where possible has been very much achieved by the home. Prior to secondary lockdown, when I visited and was able to see my sister for a garden appointment, everything was done correctly, which enabled me to feel very
happy after seeing her. I feel blessed to see her looked after and looking very well, all thanks to the staff at Kerria Court.

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Review from M F (Friend of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in Kerria Court for years. She is being looked after very well. The staff are very attentive to her needs. I and my husband are always greeted well at the door and are happy to speak to us about our friend.

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Review from Barbara C (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Kerria for five years, where she has been cared for extremely well, always with great kindness and understanding. The staff and management are always cheerful and helpful with residents and visitors.
I would not hesitate to recommend Kerria Court to anyone.

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Review from H N (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb facility. Staff are all professional and caring at all times, nothing is too much trouble. They go out of their way to provide activities for individual resident's to suit their requirements. The home doesn't just focus on the residents, but also the family members offering support and advice.
The food and accommodation are of excellent quality. Thank you, everyone.

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Review from C C (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers themselves are friendly and helpful. Mum is fortunate that she has full capacity and it has taken a while for Kerria Court to embrace this. We are concerned there is little stimulation for Mum, although we are pleased to hear those with full capacity will now be gathered together once a week
for lunch or tea. We have some concerns about the diet Mum is offered. She is diabetic (tablet controlled) and her medical blood sugar test results have worsened consistently since she moved to Kerria Court.

Reply from Amanda Gomez, Manager at Kerria Court

Thank you for taking the time to review Kerria Court. We are pleased that you are likely to recommend our home. Diabetic options are available daily on the menu and we respect choices made by our customers. We will explore increasing the number of options available and the chef will review menu options with the customer. Staff highlight appropriate choices and offer advice to diabetics to promote and encourage a healthy diet. We are continuously reviewing our range of activities we offer on a daily basis and will ensure a timetable of planned activities is made available personally to customers as well as visual displays around the home. It was agreed at the recent relatives' meeting to increase communication sharing by using email direct to management and to provide more opportunities for relatives to meet together with management.


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Review from R H (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff are welcoming and extremely kind and caring to my mother. I have extreme confidence in them.

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Review from J B (Brother of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On all my visits to my sister, I have been very pleased with the friendly and happy attitude to the residents and visitors. They are always available to talk to you if you have any concerns connected to your relative.

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Review from Suneet V (Regular Volunteer) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely, positive and welcoming home. I spent a lot of time with one resident who is the life of the party. She seems to enjoy it here. Other residents commented on the breakfast, which she enjoyed. The carers are very supportive and always on hand, reacting to residents demands and needs quickly.
Overall
it was an excellent experience and the home is of a high standard.

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Review from Mary D (Sister of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite happy for my sister being at home, she seems very contented and happy with the ladies who she sits with, the staff seem to be very cheerful and helpful.

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Review from Nigel C (Son of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The home has continued to decline in standards. My father has dementia and was sent to the hospital by himself. The staff advised that he was confused when they called to advise they had sent him alone. I can't understand why I was not notified so that I could have gone with him to prevent him from
being more confused and anxious. I have made numerous complaints to the home regarding my dad's care there and they seem to have fallen on deaf ears. His clothes situation is bad as items of his clothing always go missing or are washed incorrectly, therefore, ruining the garment. The clothes are never ironed so he looks scruffy every time I go to pick him up. Today when I got to the hospital his lip was swollen and cut, I called the home to ask what happened but she thought it was correct to say I was abrupt when she said she did not know and nothing was logged about it. I asked her to get a manager to call me but nobody has. I have taken pictures of his lip and do want answers.

Reply from Amanda Gomez, Manager at Kerria Court

Thank you for taking the time to review Kerria Court. We are sorry that you have concerns regarding the care and support that your father receives at our home. I am aware of your concerns and I am working alongside staff to address the issues raised. We welcome the opportunity to clarify and discuss all of your points in person with the District Manager and myself, and they will be in touch to arrange a time convenient to you


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Review from Annie F (Wife of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent my husband bonded with all. I can't believe how hard they work the food is also excellent. My husband put on a few pounds as he loves his food. The only reason we have moved is so he is closer to home travelling not good. Just wish we lived a bit closer to Kerria Court.

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Review from Shirley G (Friend of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While visiting my friend whilst he was at Kerria Court I found the staff and carers etc offering an excellent service. Very friendly and always willing to help. Looked after my friend extremely well and professionally. The care Home was always clean and well maintained. Easy parking and access. I was
made to feel welcome at all times. Unfortunately, my friend passed away whilst there but would recommend to anyone.

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Review from H A (Friend of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While in care at Kerria Court, our friend had a 100th birthday. As always when we visit, staff at Kerria Court always appear pleasant, helpful and attentive. On this particular occasion, a special area had been set aside for visitors. It had been decorated with celebration items and a trolley was brought
up with tea, coffee, juice and a plate of biscuits. Our resident appears contented at Kerria Court and considers herself well looked after. Thank you.

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Review from H A (Friend of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit our friend every few weeks. Today was her 100th birthday. She has no close relatives but the staff at Kerria Court put aside and decorated a room; collected cards for today, served coffee, tea and biscuits to the 20 or so people who came from 10am to 1pm. They had got a lovely dress and jacket
ready for her to wear and could not have been kinder to our friend and her visitors. They are going to fasten her cards and photo frames to the wall. Kerria Court will give her their party for the residents tomorrow afternoon. Well done!! and thank you so much.

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Review from Alexa P (Daughter of Resident) assisted by family/friend published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean. Staff are welcoming and interact well with the service users.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Kerria Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Kerria Court is calculated as follows: ( (93 Excellents x 5) + (26 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kerria Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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