St Catherine's Residential Home

326/328 Boldmere Road, Boldmere, Sutton Coldfield B73 5EU
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9.3 16 Reviews
  • St Catherine's Residential Home, Sutton Coldfield
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Care Provided by St Catherine's Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Pearl Workman
  • Person in charge
  • Paulette Ferguson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for St Catherine's Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,000
    • Self-Funded Residential Dementia Care £900 – £1,200
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200

  • Extras:
    Hairdressing, chiropody, newspapers, magazines, professional fees, escort duties (if required).
  • (these prices are only a guideline, please contact St Catherine's Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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St Catherine's Residential Home Reviews (16)

9.3

St Catherine's Residential Home has a Review Score of 9.3 (9.253) out of 10, based on 8 reviews in the last 2 years. Over all time St Catherine's Residential Home has 16 reviews.

Overall Experience

  • 12
  • 3
  • 0
  • 1
  • 0

Date Published

16
8
8
8
8

Review from Manoj P (Son of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thanks to St Catherine's Residential Home for taking very good care of my father, all your efforts are most appreciated. The staff are very caring and approachable. The location of the care home is convenient, near to a train station.

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Review from susan r (Daughter of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in St Catherine's Residential Home for 15 months now. We are extremely pleased with the home, they all go above and beyond to take very good care of my mum and all the other residents there.
I have regular updates regarding mum, the staff are always pleasant and very helpful. I really
couldn't
wish for my mum to be anywhere better this gives our family a lot of comfort knowing she is safe, warm, clean and most of all happy.

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Review from Andrew C (Cousin of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Catherine's Residential Home have been consistent in providing professional and caring support for my cousin whose needs have increased significantly this year. They have adapted their care structure and obviously care about their residents.

Reply from Pearl Goss, Owner/Manager at St Catherine's Residential Home

Thank you so much for your kind, positive words. It has been very sad to see the decline in your cousin over the past few months. Our team definitely give their all to all our residents and significantly rises to any changing care needs required. Your cousin is loved dearly by our team. Thank you.


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Review from Ange M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom is so well looked after, cared for and genuinely loved at St Catherine's Residential Home.
Us as loved ones are always welcomed with a smile and a chat.
Communication from the management and staff to ourselves is excellent and they are always ready to listen to us.
There are daily activities
to keep the residents occupied and they celebrate everything and I mean everything, Love it.
No one wants their loved one to need to go into care, but you will honestly feel they are at home here.
There is also a social media page that is updated daily with photos of the residents and activities/entertainment taken place that day.
I wanted the best for my Mom and I feel with St Catherine's, I get exactly that.

Reply from Pearl Goss, Owner/Manager at St Catherine's Residential Home

Thank you so much for such a positive review. We are all so pleased that you are happy with the care your mum is receiving and you are happy with the communication between yourself and our amazing team. The staff do go above and beyond to make sure that all our residents are happy and well cared for. We are extremely lucky to have such a good team. It is extremely important that our residents are motivated throughout the day and that is why we provide activities 7 days a week. Thank you so much for taking the time to write your review, absolute pleasure to read and make us all feel extremely proud of our home and our lovely residents and their families. It is a major decision to make, when choosing a care home but so happy that you feel you have found the right one for your lovely mum.


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Review from Anne R (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been here a week and is so happy, the care is excellent and the atmosphere friendly. All of the staff are well trained and couldn't be more lovely.
Mom was dreading the move but she's settled in so quickly
Well done everyone at St Catherine's Residential Home.

Reply from Pearl Goss, Owner/Manager at St Catherine's Residential Home

Thank you so much for your review, very much appreciated. We are all so happy that your mother has settled so quickly, which gives you peace of mind. We do have an excellent team and they give 100% to our residents. They soon get to know our residents to develop solid relationships and individual care. Thank you.


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Review from Andrew Q (Son of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the staff at St Catherine's and the care they give to my mum. Mum has been a resident for several years and the staff are, without exception, professional, patient and caring at all times.

Reply from Pearl Goss, Owner/Manager at St Catherine's Residential Home

Thank you for such kind words about the care your mum is receiving. I know it has been a very emotional time with the loss of your father. We are all feeling the loss too. Your father was an amazing, caring, loving, devoted husband. Take care and thank you once again for your kind words.


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Review from John Q (Son of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been a resident at St Catherine's for several years and I am continually impressed and reassured by the great level of care and the friendly, comfortable atmosphere created by the staff. My mom is very comfortable there.

Reply from Pearl Workman, Owner/Manager at St Catherine's Residential Home

Thank you for taking the time to write a review and your positive, kind words. It has been an absolute pleasure caring for your mum over the years. Take care.


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Review from Andrea S (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mom is a current resident of St Catherine's. She was supposed to be there for 7 days of respite care. We have been prevented from visiting our mom since her second day there, due to an apparent outbreak of gastroenteritis. On the day she was due to come home, St Catherine's prevented it, citing 'Safeguarding
concerns'. I've now been prevented from visiting my mom for almost 2 weeks. My sister managed to see our mom the day after she was supposed to have come home, but it was a battle to persuade the manager to allow that. We have now been informed that our mom has contracted COVID. We, my mom's family, feel like she is being held hostage there.
However, on the two occasions I did visit most of the staff seemed lovely and looked like they were working hard to meet the care needs of the residents. But the lack of communication from the management team, together with their heavy-handed approach to our family has been a nightmare. We all really regret opting for 'respite' here.

Reply from Pearl Workman, Owner/Manager at St Catherine's Residential Home

We are extremely sorry that we had to be proactive in this case. We have a duty of care to all our residents, whether permanent or otherwise. We stand by the actions we took in this situation, raising a safeguarding with Social Services. This decision was not taken lightly, but in view of the evidence presented we had to take appropriate actions to ensure the safety of this lady. We would take this action again if we felt it necessary with any of our residents to ensure their safety. The lady concerned had dementia which heightened the decision made to protect her welfare.


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Review from Kate J (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just moved to St Catherine's having had a bad experience at a home. Despite the anxiety around moving, I can't express how wonderful the staff at St Catherine's are. From the moment she arrived, they have shown compassion and understanding and a desire to know her as a person. I can't thank
them enough.

Reply from Pearl Goss, Owner/Manager at St Catherine's Residential Home

Thank you for those really kind words. Lovely to see mum settling so quickly. We do have a dedicated team, and they fully understand how difficult it is for both family and new residents, moving into a care home.


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Review from S D (Granddaughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been at St Catherine's for a couple of months now. The care he has received has been amazing. The staff are so caring and make sure Grandad is always happy. In fact, I've never seen him smile so much.
As a family, we love seeing the photos as we aren't able to visit frequently due to
where we live.
I want to thank all the staff for their kindness and care.

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Review from Vicky S (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints about the care here. The home has vastly improved over the last two years following poor CQC inspections. The care staff put their heart and soul into looking after those in their care. The activities programme is very good and designed to meet the needs of those with dementia,
the food is good.
My mom was here from September 2017 to July 2019 when she passed away. She was self-funding and in the time she was there fees rose in 2018 and 2019 by over 5% well above inflation and above other care homes in the area. You also need to know that this home charges post-death fees for a full month. Mom was charged £117/day for a full calendar month from the day after she died. Not all homes charge this, there is no legislation but guidelines suggest no more than ten days. Local authorities and NHS either refuse to pay any notice period or no more than three days. I think this is an unfair practice, check your contract before you sign it.

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Review from Sally A (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care from a very dedicated and caring team.

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Review from Eamonn Q (Husband of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not knowing much about residential homes before my wife had to enter one. I did not know what to expect. I found St Catherine's Residential Home a very friendly place and got to know my wife's carers pretty well. They are very polite, very patient with the residents and nothing seems to be too much
trouble all in all I'm very satisfied with my wife's care.

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Review from Sarah A (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a real comfort to have found a care home for my mother that meets all of her needs and more. The staff are incredibly caring. Mum is happy at St Catherine's.

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Review from J P (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to all residents.
The residents are always at the centre of the care, they are put first and foremost.
All the staff from the proprietor down are friendly and approachable.

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Review from Stephen R (Son of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Catherines is, above all, a loving and caring home. Residents receive a high-quality experience, from the standard of rooms and facilities, the food, daily routine and care from the staff, who are dedicated, friendly and supportive in all matters and in all areas.


My mother has always had the

most excellent care and support here, she would always greet her carers with a smile and always enjoyed her interactions with all of the staff and they with her.
She was always happy, comfortable and truly felt looked after and cared for. Thank you.

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Current Review Score: 9.3 (9.253)

Overview of Review Score

The Review Score of 9.3 (9.253) out of 10 for St Catherine's Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.553 for St Catherine's Residential Home is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for St Catherine's Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about St Catherine's Residential Home

What types of Care is St Catherine's Residential Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Catherine's Residential Home provide?

Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Catherine's Residential Home have?

There are 22 Single Rooms.

What are the Facilities & Services at St Catherine's Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Catherine's Residential Home to the centre of Sutton Coldfield?

1.7 mile(s) as the crow flies, distance by road may be significantly further.