I found my time at Digby Manor a pleasure and felt very welcomed the whole time I was there.
Michael Y (Son-in-law of Resident)
The care home is always clean and tidy, the staff are always caring and friendly.
J S (Daughter of Resident)
Lovely home from home residential care home. Everyone made us feel welcome
Karen H (Friend of Resident)
Our fees are based on an assessment of the resident and takes into consideration needs as well as the type of room available.
Prospective residents and relatives are welcome to come and view the Care Home at their convenience and an advanced appointment is not necessary. Digby Manor is a Care Home with an emphasis on care for their residents.
Car park on site and there are no parking restrictions in the local area
Digby Manor Care Home has a Review Score of 10 (9.987) out of 10, based on 25 reviews in the last 2 years. Over all time Digby Manor Care Home has 133 reviews.
Review from M S (Daughter of Resident) published on 3 March 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your lovely review of Digby Manor. We appreciate your kind words, and mum did enjoy helping out. She made some lovely friends, and it was our pleasure to care for mum and embrace you all as a family. We wish you and your lovely family the very best for the future from us all at Digby Manor.
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Review from J M (Son of Resident) published on 3 March 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your lovely review of Digby Manor. Your mother was an amazing lady who loved to engage in all the activities that we did on a daily basis. Thank you for acknowledging that your mother was very well cared for by the team and that you rated the care delivery as outstanding. Best wishes from us all at Digby Manor.
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Review from J G (Son of Resident) published on 28 February 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your lovely review of Digby Manor. We appreciate your kind words about the attentiveness and compassion shown by the staff. Mum has done remarkably well recovering from her fractured hip and we are immensely proud of her. At Digby Manor we pride ourselves on our communication with families so that you are kept fully abreast of how mum is doing both mentally and physically. It is lovely to see you visit mum so often, and we look forward to seeing you visit again soon. Best wishes from us all at Digby Manor.
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Review from Gordon K (Son of Resident) published on 20 January 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your lovely review of Digby Manor. Dad is very settled and loves the different singers we have to entertain the residents. We pride ourselves on the fact that we have a committed and long-standing staff team. This is important for all residents with dementia as it gives them security to see familiar faces on a daily basis. We look forward to seeing you and your lovely family visit again soon. Best wishes from us all at Digby Manor.
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Review from Thelma N (Daughter of Resident) published on 17 January 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your lovely endorsement of Digby Manor. You have been a big advocate of ours over the years and we value deeply that you inherently trusted us with the care of your dear mother. Thank you for acknowledging the quality time that the staff spent with your mother and she will live long on in our hearts at Digby Manor. Best wishes to you both from us all at Digby Manor.
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Review from Jennifer K (Daughter of Resident) published on 17 January 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your lovely review of Digby Manor. We are delighted to read that you continue to view the care that mom receives as excellent. We regularly monitor the resident's weight and it is always lovely to see the residents thrive under our care. Mom is indeed settled and loved by us all at Digby Manor. Best wishes to you and your family from us all at Digby Manor and we look forward to seeing you visit mom again soon.
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Review from A W (Daughter of Resident) published on 13 January 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your lovely review of Digby Manor and for acknowledging our wonderful staff. We are delighted to read that mom loves it at Digby Manor and that the staff have been a great help at helping ensure she settled in well. Best wishes from us all at Digby Manor to you and your family and we look forward to seeing you visit again soon.
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Review from Catherine S (Daughter of Resident) published on 10 January 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your wonderful review of Digby Manor. Dad is very settled and loves life at Digby Manor. He does indeed love the staff and his smile is very infectious. He loves to partake in the daily activities and thank you for acknowledging all the themed decorations that we display over the course of the year to ensure we are embracing all celebrations. We love to see you and your sister visit so often and see all the wonderful things we do at Digby Manor for our amazing residents. Best wishes to you and your lovely family from us all at Digby Manor.
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Review from Mark G (Son of Resident) published on 10 January 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
It is lovely to see you visit mum so often and thank you for your fortnightly donation of flowers. They always look amazing in front of the fireplaces and we are so grateful for your support. Mum is indeed very settled at Digby Manor and she has made so many new friends. Digby Manor will be completely transformed in 2025 and we look forward to showing it off in style with a grand new opening for friends and family. Best wishes from us all at Digby Manor.
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Review from J F (Son-in-law of Resident) published on 3 January 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your glowing endorsement of Digby Manor and for highlighting the excellent care that your mother-in-law has received over the last 5 years. We are very happy to read that every time you visit your mother-in-law that she looks happy and comfortable in her surroundings. We look forward to seeing you and your wife visit again as she loves to see you both. Best wishes from us all at Digby Manor.
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Review from Valerie F (Daughter of Resident) published on 3 January 2025
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you, Valerie for your lovely review of Digby Manor and for acknowledging the wonderful care that your mum receives. She takes great pride in her appearance and always looks radiant. We will continue to keep you and all the families updated on your loved one's progress and pride ourselves on our daily tailored activities. Best wishes from us all at Digby Manor.
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Review from L R (Daughter of Resident) published on 25 September 2024
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Reply from Jane Farr, Manager at Digby Manor Care Home
We are delighted to read that mum has settled in quickly to life at Digby Manor and that you are always impressed with the care that your mum receives. This is very important to us and part of what makes us a special care home. We will feedback your kind words about the staff being friendly and that they treat each resident with kindness and respect. Our daily activities are something that families love to see and we make a point of celebrating their achievements on our social media pages. Best wishes to you and your lovely family and thank you once again for taking the time to write such a lovely and personal review.
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Review from Alan G (Son of Resident) published on 25 March 2024
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your glowing endorsement of Digby Manor. We are delighted to read your review and it is so nice to see your dad so settled into life at Digby Manor. We pride ourselves on the excellent care that we deliver by all the team and we will feedback your kind words to them. We look forward to seeing you and your family visit dad again soon as we take great pride in delivering outstanding care to all our wonderful residents. Best wishes from us all at Digby Manor to you and your lovely family.
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Review from Michael K (Son of Resident) published on 20 February 2024
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Reply from Jane Farr, Manager at Digby Manor Care Home
We are delighted to see that you are so happy with the refurbishment that we have done. Your mum is delighted with her new room and we are very happy that the family as a whole loves it too. Best wishes from us all at Digby Manor and we look forward to seeing you visit again soon.
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Review from Paul K (Son of Resident) published on 20 February 2024
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you Paul for your lovely review of Digby Manor. We are delighted to read that you view Digby as a great place for Mum to live. Thank you for acknowledging that she is well cared for and safe with us. We appreciate your kind words about the staff and will ensure that we feed this back to the team in our next meeting. Thank you lastly for being so willing to recommend Digby Manor to anyone looking to place a loved one into a care home. Best wishes to you and your lovely family from us all at Digby Manor.
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Review from W P (Niece of Resident) published on 31 January 2024
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you for your glowing endorsement of Digby Manor and for highlighting our wonderful team for the level of care that your auntie received. She will be very much missed by us all. We wish you the very best for the future and thank you for allowing us to care for your auntie. Best wishes from us all at Digby Manor.
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Review from Michelle W (Daughter of Resident) published on 9 January 2024
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you, Michelle, for your lovely review of Digby Manor. Your dad is indeed very happy and settled at Digby Manor, and we thoroughly appreciate you acknowledging that the staff give 100%, with a variety of activities on offer each day. Thank you for highly recommending Digby Manor. Best wishes to you and your lovely family.
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Review from Beverley C (Partner of Resident) published on 9 January 2024
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you Beverley for your continued support of all the carers at Digby Manor. We appreciate your kind words about the highest standards being maintained and that nothing is overlooked. It is a pleasure to see you visit daily to see your partner. Best wishes to you and your family and thank you for being such a big advocate of Digby Manor.
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Review from Piotr U (Son of Resident) published on 8 December 2023
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you Piotr for your lovely words about the care that your mum receives at Digby Manor. She is quite a character and she loves to engage in our daily activities. We do indeed have lots of Christmas activities and only yesterday did we have our festive singer in to get everyone into the Christmas spirit. We look forward to seeing you and your lovely family visit Mum again soon. Best wishes from us all at Digby Manor.
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Review from Joe P (Friend of Resident) published on 25 September 2023
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Reply from Jane Farr, Manager at Digby Manor Care Home
Thank you Joe for you kind hearted words about the staff. We are delighted to read that you are so impressed with the level of care and attention we give on a daily basis. It is lovely for your aunt to see you visit regularly and we thoroughly appreciate you being an active participant of what we do to make Digby Manor a fabulous community for all. Best wishes from us all at Digby Manor.
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The Review Score of 10 (9.987) out of 10 for Digby Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.987 for Digby Manor Care Home is calculated as follows: ( (296 Excellents x 5) + (4 Goods x 4) ) ÷ 300 Ratings = 4.987
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Digby Manor Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 24 Feb 2025
Please contact the Manager, for further details about availability, The Management Team will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. We have also been rated 'Best Care Home 2018, 2019, 2020, 2021, 2022, 2023 and 2024 - Birmingham' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well at the Top Care Home in Birmingham by carehome.co.uk for the last six years running. Please see our website for further details of our award winning team.
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Job Title: Director
Joined: 2017
Darren took over the ownership of Digby Manor Residential Care Home in March 2017. Prior to arriving at the Home, he worked for his parents in the Care Sector and has led both strategically and operationally in various settings. Darren took his time to find 'the right home' before purchasing Digby Manor in March 2017. Community links are a big part of his vision for making Digby Manor the number one flagship home in the West Midlands and the various awards received to date show how well the Care Home is doing. Darren has big plans for the future of Digby Manor and with his long-standing and committed staff are striving for outstanding in all that they do in the delivery of person-centred care.
Job Title: Registered Manager
Joined: 2017
Jane is a mother of 2, with a daughter and a son who are now grown up and have families of their own. Jane is a proud grandmother of 5 grandchildren, whom she adores.
Jane started her career in a nursing home over 20 years ago and worked her way through her qualifications completing level 2, 3, 4 and leadership and management.
Jane always wanted to care for people even as a child and always wanted to help the less fortunate. During Jane’s studies her tutor advised her to go to University to study ‘nursing’, however Jane had other ideas and really wanted to make a difference.
As a child, Jane, was always around people with learning disabilities whom she would share holidays and social events. Jane felt this was the area that she wanted to pursue and to support people to make a difference. Jane worked her way up to become a Registered Manager.
In August 2017, Jane was appointed the Care Home Manager of Digby Manor and has been part of a magical experience since. Jane feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for Digby Manor to be ‘outstanding’ in all areas by the regulator, CQC.
Job Title: Deputy Manager
Joined: 1997
Lisa has worked at Digby Manor for over 25 years! She worked her way up through the ranks starting as a part-time Domestic shortly after having had her daughter. She has worked in every area of Digby Manor and knows the environment inside and out. Lisa has completed NVQ Levels 2 and 3 in Health and Social Care. Lisa has also completed her Team Leader Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. Lisa is now currently working towards gaining a Level 5 in Health and Social Care. Lisa is part of the Management Team to ensure we deliver excellent standards of care for all our residents. In her spare time, Lisa enjoys socialising with friends, spending time with her family, especially her grandchild, who is her bundle of joy. Lisa is a long time fan of Digby Manor and loves being a part of something special and especially making a difference to peoples lives.
Job Title: Quality Assurance Manager / Administrator
Joined: 2018
Kim is a qualified accountant and has been the Administrator at Digby Manor Residential Care Home since January 2018. Prior to working at Digby Manor, Kim worked for a major accountancy company in the city. She has also completed many of the in-house training courses offered at Digby Manor given her interest in working with people with dementia. Outside of work, Kim and her husband like to partake in lots of extracurricular activities with their son. Kim oversees all the administration of the care home and conducts the viewings of potential families/residents.