Review from Rebecca H (Granddaughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience

My grandmother has been in the care of this facility for four years, and the treatment and care have always been to an excellent standard. I'm so grateful to the team for the personal touches they give.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Rebecca, for your review of your grandmother. We are happy to read that you feel that the standard of care that she has received has been excellent. At Digby Manor, we pride ourselves on our personal touches and thank you for acknowledging this. Best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis W (Friend of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience

My dear friend recently passed away at Digby Manor Residential Care Home. The care he received was nothing short of outstanding and he really loved being there for the last two years.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Dennis for your kind words about the care given at Digby Manor. It was our pleasure to care for your friend at Digby Manor for the last 2 years and we were devastated when he sadly passed away. He was a core part of the community and we know that he always loved to see his friends visit. We have no doubt that he will be looking down on us all with a smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matt S (Son of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience

My review relates to my first visit under the new Covid arrangements. I had previously received an email outlining the procedure to be followed and on the day the staff took me through the process step by step very patiently.
The whole process was well organised and the staff were supportive and friendly.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Matt, for kindly reviewing our new Covid arrangements for visiting to recommence. We appreciate you acknowledging the lengths that we have gone to in ensuring the residents remain safe. It was lovely for you to see dad and see how well he is doing. `Best wishes to you and your family and a big thank you from us all at Digby Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet S (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

My father has been at Digby now for just over a year. During that time, his general well-being has improved no end due to the care and support from all the management and staff. The interaction that he gets through the staff, encouraging him to play games and participate in projects is a joy to see.

During Coivd, it has been really difficult not to be able to support him myself, but the staff have become his family, and I cannot thank them enough for their care and support.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for your lovely review of Digby Manor and for acknowledging the care that dad receives from the staff. Dad has settled into life seamlessly and loves to engage in all the different activities that we run each day. His beaming smile is a joy to see and we will always ensure that ‘only the best is good enough’ for all our wonderful residents. Best wishes to you and your lovely family from us all at Digby Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kellie B (Granddaughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

My Grandma is so happy here, the staff are exceptional, the care she receives is fantastic. I would highly recommend it. She is looking so well from the photographs and we are as a family regularly updated on her progress.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for taking the time to write a review about your Grandma. She has settled in very well to life at Digby Manor and she loved our National 'Old Stuff' Day yesterday whereby the residents got to reminisce over old artifacts and antiques from last century. We look forward to welcoming in back loved ones very soon. Best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen I (Friend of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

Fantastic, friendly and professional staff, nothing is too much! I can see the change in my friend’s demeanour since moving in and I am so happy with the change. He is a lot fresher and happier and most of all relaxed. Highly recommended!

Reply from Darren Somauroo, Director at Digby Manor Care Home

We are delighted to read that you are so happy with the care that your friend is receiving. It means a lot to us at Digby Manor to know that friends and family members acknowledge the wonderful care that we give to all our residents. We are a small care home but we have a big heart and most importantly, we know all our residents and ensure that we tailor our care to their needs. We look forward to seeing you again soon and thank you for taking the time to write a review. Best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

Mum being cared for very well. Staff working very hard to help mum settle. Not easy at times but definitely getting there. We are very pleased with all aspects of the care she is receiving.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Derek for your nice review of Digby Manor. Your mum has indeed settled into life at Digby Manor excellently. Mum helps the staff with the folding of towels and other domestic tasks so that she feels part of the team. We appreciate that you are happy with the care she has received to date and we will feed this back to the team at our next meeting. Jane will always keep you informed of how mum is doing as we believe in full transparency in all aspects of care that we deliver at Digby Manor. Best wishes to you and your family and the warmest of regards from everyone at Digby Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E E (Granddaughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

I cannot express how wonderful the manager and her team have been in the care of my Grandad. During the lockdown, the manager has kept in touch and allowed window visit up till now when we can visit outside. We love seeing all the pictures on Facebook, and we always feel Grandad is safe and as well

as can be.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for your wonderful words. It is so nice to read such positive feedback about Digby Manor. The residents are central to all that we do and your grandad has settled into life at Digby Manor excellently. We will continue to share all the wonderful experiences online for people to see that there really are amazing care homes out there. Your grandad loves to see his family visit and loved his recent birthday party in the garden. Best wishes to you and your lovely family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Son of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

My father has settled into Digby Manor against our expectation, this is due to the considerate care from the staff. Since he has been here, he has become a brighter, happier person, getting involved in all the various activities in a manner we not seen before. The staff and management team are first

class. Well done.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for taking the time to write a review about Digby Manor. We are delighted to hear that you feel and see that your father has settled well into life at Digby Manor. He is very happy and is indeed getting involved in our various activities. We are a small care home, but we will do everything in our power to ensure the residents are cared for to the best of our ability. Your father loves his family visits and it is so lovely to see loved ones at Digby Manor. Best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Son of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

I have been overwhelmed by the care that Digby Manor has provided, and my mother has remained virus free and well in these unusual times. Deeply appreciate everything that has been done for Mum.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for taking the time to write a review and express how happy you are with your mum's care. We will continue to do everything that is in the best interests of all the residents and it was lovely to see you visit and see your mum in the Digby grounds the other day. Best wishes to you and your lovely family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie P (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

There is no place I would rather my mom to be. She is treated with dignity, care, kindness and love. The staff are all very professional and are constantly reviewing procedures and care plans. The home is as much a home from home as it can be. It is so reassuring for our family to know Mom is in the

best hands, at a very difficult and emotional time.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Julie. for your lovely review. It is so nice to hear that there is no place you would rather your mom was. Thank you for acknowledging that she is treated with dignity, care, kindness and love. We will be feeding this back to the team in the next staff meeting so that they know that their outstanding care is acknowledged. We try our very best at Digby Manor for all residents and families and will continue to strive for excellence. We wish you and your family the very best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony B (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

Digby Manor puts the care of my mother first.
Always welcoming to visitors/calls.
Mom calls it home.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Tony, for taking the time to complete a carehome.co.uk review. It is lovely to see how settled your mom is at Digby Manor, and she loves to see her family. The garden visits went down very well with the residents, and it was lovely to see so many smiles on people's faces. We wish you and your family the very best and hope to see you visit again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael Y (Son-in-law of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

My mother in law has been a resident of Digby Manor for a number of months now, and I couldn't be happier with the care she is receiving. My wife and I were a little nervous about putting her care in the control of someone else, but straight away on the visit we were put at ease, we've had plenty of

communication since she's been there with regular updates, and we have been able to video call into the home to see first hand how happy she is.
Thank you, Digby Manor.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Michael for your review of Digby Manor. We are delighted to hear that you are happy with the level of care and treatment for your mother in law. It is always a difficult decision to put a loved one into a care home. I hope that seeing her so settled has meant that you are reassured that she is happy and enjoys life at Digby Manor. We wish you and your family the very best and we look forward to seeing you visit again soon as we come out of lockdown.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle L (Granddaughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

My nana has been at Digby Manor for the last 3 years, during this time my nana has been shown nothing but respect and dignity. It was a difficult decision choosing a care home for my nana, but immediately you could feel the home from home atmosphere this was extremely important to me and her. The care

my nana receives is exceptional nothing is ever too much trouble for the staff. Nana's requests are always met with a smile. When I visit I’m always made to feel welcome and always have full involvement in my nanas care, the door is always open and no question is left unanswered. I have nothing but praise and admiration for the way they have kept 26 residents safe during this pandemic it’s been difficult not being able to see my nana but the option of window visits and now the introduction of garden visits have been very welcoming. I’m proud to say my nana lives in the best home in the Midlands! I will never be able to thank them enough for keeping her so safe and happy.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Michelle, for your detailed and glowing endorsement for all that we do for your Nana at Digby Manor. It was and continues to be a privilege that you chose Digby Manor to care for your grandmother. Nana has indeed settled well into life at Digby Manor and I know from personally meeting you how difficult a decision this was for you. At Digby Manor, you know that we pride ourselves on transparency with family members and this has enabled us to forge close relationships with families. We are one big family at Digby Manor and the residents are central to all that we do. Best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca H (Granddaughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

My Nana has been a resident for 3 years! The staff always go the extra mile to make her comfortable and keep us informed! We will forever be in their debt for caring for her when we no longer could! She has flourished in their care. We can not recommend enough.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Rebecca, for your warm and caring words about the staff at Digby Manor. The staff truly do a remarkable job and it is lovely to see Nana doing so well. She has really settled well into Digby Manor and I know that as a family it was a very hard decision to make. We wish you and your family the very best and thank you once again for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie S (Granddaughter of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience

All staff work extremely hard looking after all the residents. The environment which my Nan lives in is very clean and well looked after.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Sophie for your nice words about the staff at Digby Manor. It is always nice to hear relatives appreciate the work that the team does. We are doing everything possible to ensure we keep COVID-19 out of our care home and thankfully all the residents remain well and healthy. It is a testing time at present, but our number one aim is to protect your nan and all the residents from this virus. We thank you for your support and hope that you are your family stay safe at this time. Best wishes to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience

Very pleased with this care home. The staff are lovely.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Joan for your lovely review of Digby Manor. We will ensure that your kind words about the staff are passed on to them at our next staff meeting. We are doing all that we can to ensure the care home remains Covid-19 free. We appreciate all the warm words of encouragement from families and friends of Digby Manor. It is greatly appreciated by us all. Take care and best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason M (Friend of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience

Digby Manor Residential Care Home has such a welcoming and warm feel compared to some other care homes I've visited. Having experienced first hand the level of care and comfort that is afforded to the residents, I couldn't recommend highly enough. The surroundings are a delight, with lovely outside

space and there are regular activities for residents to partake in. Has to be one of the best care homes in Erdington, if not Birmingham.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Jason, for kindly writing such a lovely review. Your warm words about the care homes are greatly appreciated. As a team, we do everything possible to ensure our residents get the care and attention that they deserve. We strive for outstanding in all that we do so that the residents get the best level of care possible. We will share your kind words with the team so that they know they are appreciated. Best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard L (Son of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

Always helpful to assist with the needs of everyone.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Richard for kindly taking the time to write a review of Digby Manor. It is indeed a pleasure to hear that the staff and always helpful in assisting with the needs of everyone. It is also so nice to see your mother keeping so well. She loves the Pony Therapy and we will continue to ensure we do everything in the best interests of the residents. Best wishes to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ihor F (Son of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience

Excellent care home. My dad is very happy. Fantastic staff who offer great care with a smile. Lots goes on at the home to keep him occupied and the manager is great at keeping us up to date with his progress.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for your lovely review of Digby Manor. We are delighted to hear that you are very happy with dad’s care and all the activities we do with the residents so that they are happy and engaged. We want all our residents to be part of the ‘Digby Manor family’ and we extend that invite to all friends and family members as well. We look forward to you visiting dad again soon and wish you and your family the very best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Digby Manor Care Home

Care Provided by Digby Manor Care Home

Good to Know

Funding & Fees Guide for Digby Manor Care Home

Facilities