Review from M M (Son-in-law of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience

Attended the dementia group on 15th February, very informative and interactive session. It was certainly an eye-opener to the many forms of dementia and the outcomes. I personally feel they took the time to answer our questions and give us welcome support in how we approach our journey.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Michael for your review. We are glad that you found the Dementia Support Group helpful and informative and thank you for attending. At Digby Manor, we are a small care home that focuses on quality bespoke care for all our residents. We look forward to seeing you visit again soon. Best wishes to you and your family.

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Review from Vic G (Son-in-law of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

This is an excellent care home, with a high standard of care. I would have no problems in recommending this care home to anyone who is looking for an excellent care package to be put into place. I found the staff to be very friendly and caring in making this a very high standard, warm and a home from

home experience. It is a peace of mind that with the high standards in place, my mum-in-law is well looked after.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Vic, for writing such a nice review of Digby Manor. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your mother-in-law receives. It is always lovely to see you visit and we will continue to strive for outstanding in all that we do for our wonderful residents. Best wishes to you and your family.

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Review from Joshua L (Son of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

Great care home! Very impressed with the care and attention that the staff give my dad. He is very happy at Digby Manor and we are always kept informed about him. We love the monthly newsletter as it has great photos of all the activities that dad and his friends do. Great management team and we are

very happy to have found Digby Manor for dad.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Joshua, for your review of Digby Manor and for highlighting the wonderful staff that care for dad. Dad loves our singers coming to sing every week and he really has immersed himself into life at Digby Manor. We always love to see family members visit so please do keep visiting as a family as regularly as you do. Thank you for your comments on the newsletter and this will be feedback to the team. Best wishes to you and your family and thank you once again for your kind words.

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Review from Janet C (Wife of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

Wonderful care for my husband. It was a hard decision to put him into a care home but Digby Manor is a truly amazing place with such caring and considerate staff. A big thank you from all our family.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Janet, for your lovely review of Digby Manor. We know that it was a hard decision for you and your family to put your husband into a care home, but we are glad that we were there for you to make the transition as easy as was possible. It is lovely that as a family you come to visit him as regularly as you can and thank you for being an active family of the Digby Manor community. From us all, at Digby Manor, we wish you and your family the very best and we look forward to seeing you again soon x

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Review from Pam S (Daughter of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience

My Mother has been a resident since July 2019 and has been helped to settle in by all the staff. She particularly needed extra care leading up to Christmas. Following a fall she developed a chest infection. Everything possible has been done by Digby to try to keep her safe and well. Her care has

been brilliant. My sister and I cannot praise all of the staff and management highly enough.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Pam for your review of Digby Manor. We are delighted to hear that you and your sister both feel that the team at Digby Manor have done everything possible to ensure mum is safe and well. We will feedback to the team that about your comments on the level of care given and we wish you, your sister and the family the very best for 2020. Best wishes for the year ahead from everyone at Digby Manor.

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Review from V F (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been at Digby Manor for almost six months. The standard of care is excellent, and the staff are very caring and experienced.
The atmosphere in the home is very harmonious - very family orientated.
A wonderful care home where Mum is very happy!

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Valarie for taking the time to write a lovely review about Digby Manor Residential Care Home. We are delighted to hear that you are very happy with the care and attention your mother receives. The carers do a fabulous job and feedback like this makes their day. Best wishes to you and your family and we look forward to seeing you visit again soon.

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Review from Emily H (Granddaughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

I really admire the work of all the staff here I think they're real heroes. So caring, compassionate and attentive.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Emily, for your lovely review of Digby Manor. It was lovely to see you at the Christmas party. Your grandad is doing so well and it is always a pleasure to see your mum and dad visit so regularly. I will be sure to convey your kind words on to the staff and we wish you and your family the very best for 2020.

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Review from Shirley H (Daughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience

Dad went into the home and he has been shown nothing but love, compassion and genuine care. Not only that, but they cared for us as a family. Mum and Dad had been married for 68 years and the situation for Mum was heart-breaking, but they cared for her as much as Dad, the staff worked tirelessly, always

with a smile on their faces. In Dad's final 3 days, Mum and I stayed with him, they brought a bed into his room, During those three days we wanted for nothing, we were fed, watered and loved. The care received was exemplary and left me speechless. At the end, they looked after Dad, bought flowers into his room and gave us as long as we needed to say our goodbyes. If I wanted to pay them for their care and love there would not be enough money in the world, it was priceless. We are so glad we moved Dad when we did, although it was the hardest thing ever at the time. Thank you, to all staff, and I mean every one of you at Digby Manor, you are a credit to your profession.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Shirley for your sincere review of Digby Manor and all the staff. We are so glad that you feel that as a team, we delivered to your highest expectations. Your father was a true gentleman and it is with real sadness that we had to say our goodbyes. He will be looking down upon his family with great pride and happiness. As a family, you touched every one of the staff. Thank you from the bottom of our hearts for allowing us to care for dad and to make the goodbye as special as it was. Best wishes to all the family and please pop in to say hello any time you are passing. Your mother became a big part of the Digby Manor community and we always love to see her radiant smile lighting up the Home.

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Review from R A (Granddaughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience

As a person who is usually quite distrustful when it comes to any form of health care service, Digby Manor met and exceeded all expectations.
My grandmother suffers from dementia and it has been extremely hard to try and juggle work and caring for her. By placing her in the Manor, I know she is receiving

the care and love that she needs due to the fact the staff is so caring of her. In addition, I've never met a director so kind. He is always first to ask if we're okay or if we need anything else and ensures that my grandmother is in safe hands.
Thank you to everyone!

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for your very kind words about Digby Manor and the experience that your grandmother receives. The staff do a truly wonderful job at ensuring all the residents are well cared for and the warm atmosphere ensures that everyone has a smile on their face. It was a pleasure to meet you and I look forward to you visiting again soon as I know your grandmother loves to see her family visit. Best wishes to you and your family.

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Review from A H (Friend of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

I found my time at Digby Manor a pleasure and felt very welcomed the whole time I was there. There is a lovely family orientated atmosphere throughout the home and all staff were very helpful and professional.
At the summer fate, there were lots for all the family to do and take part in and everybody

- residents and staff, seemed really happy and joyful. I found that as well as caring for the residents, all of the staff made sure guests were happy and content.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for your lovely review of Digby Manor. The staff did indeed go above and beyond to ensure that the Summer fete as a special day for everyone and we very much look forward to seeing you visit again soon. The team will always be welcoming and thank you for acknowledging the hard work that the staff do on a daily basis. Wishing you and your family the very best.

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Review from A P (Daughter-in-law of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

Friendly staff. Clean, friendly, organised and a pleasant home.

Reply from Darren Somauroo, Director at Digby Manor Care Home

It was an absolute pleasure to meet you and your husband last week Anne and I was overjoyed to hear the positive things that you had to say about Digby Manor and the staff here. The manager and her team go above and beyond and will always continue to do so for all our residents. You struck a chord with me when you told me that the manager offered to collect mum to bring her to visit dad if she ever needs a lift. This is because the staff are very special at Digby Manor. We only recruit the best calibre of candidate that we know will fit into our Care Home dynamics and this is something we will always continue to do. I look forward to seeing you again in the near future and wish you and your family the very best.

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Review from J S (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Excellent facilities, caring staff.
The care home is always clean and tidy, the staff are always caring and friendly. Medical attention is always available, not much needs improving.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for your lovely review of Digby Manor. It was indeed lovely to meet you yesterday and I hope you liked the singer. Now that you have designated 'chauffeur' responsibility for the time being we look forward to seeing you regularly at Digby Manor and I look forward to catching up with you myself over a cup of tea. Best wishes to you and your family from everyone at Digby Manor.

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Review from Karen H (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Lovely home from home residential care home. Everyone made us feel welcome. Lovely friendly atmosphere from staff and carers.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for your lovely review of Digby Manor. It was so nice to see you again at the Summer Party and you were looking so well. It was a lovely day for all the residents, relatives and friends of Digby Manor. Please do not be a stranger and it will always be nice to see you pop in whenever you have some spare time for a catch-up. Best wishes to you and your family from everyone at Digby Manor.

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Review from C T (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience

Prompt, efficient and caring attention. No concerns.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you for your lovely review of Digby Manor. I will ensure your kind words about the staff are passed on in our next staff meeting so that they see that relatives acknowledge the hard work that they do is appreciated. Wishing you the very best from everyone at Digby Manor.

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Review from Victoria R (Granddaughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience

Super friendly and efficient staff who strive to make residents comfortable. It's a clean home with friendly staff.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Victoria for your lovely review of Digby Manor. It is so lovely that you visit Nanna so often and she is doing so well since joining the Digby Manor community. I know that as a family you were all anxious over how she would settle, but she is doing so well and has made some very close friends. Best wishes to you and your family and we look forward to seeing you again soon.

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Review from J M (Grandson of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience

I visited my nan for the summer party and was amazed by all of the effort put in by the staff. They truly made my nan and all the residents smile all afternoon. It was a lovely family day.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Jordan for your lovely review of Digby Manor. It was lovely to see you visiting your nan for the Summer Party and so nice to see so many happy faces. We very much look forward to seeing you again soon. Best wishes to you and your family.

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Review from Jean A (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

Great staff, lovely atmosphere.
Always have time for relatives, very friendly.
Mum is well looked after. Thank you.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you, Jean, for your lovely review of Digby Manor. The staff work very hard to ensure the residents are well cared for. We are glad to hear that you like the atmosphere and it is a pleasure to always see you visit. Your mum has settled in well to Digby Manor and the Summer party was a great success last week. It was so nice to see many friends and relatives visit.

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Review from S D (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

My mom was initially unsettled but the manager and staff worked hard to help her to settle and change of medication made a world of difference. Thank you so much I appreciate all the hard work.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Susan for your kind review of Digby Manor. We are delighted to hear that you are happy with the care mom receives. The management and staff work tirelessly to ensure all our residents are safe, well cared for, and happy. These are our number one goals and the best interests of the residents will always be central to everything we do. Best wishes to you and your family and we look forward to seeing you visit mom again soon.

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Review from Mary Q (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

I am so happy with the care my mother is receiving at Digby Manor. I was understandably apprehensive at first but I needn't have worried as my mother is happy and content there. The care from the staff is lovely to see and more importantly, she already has made some friends. I want to thank the owners

for making the transition easy for us.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Mary for your glowing review of Digby Manor.
We are so pleased to hear that we alleviated any concerns you had when looking to place your mum in the right care home. We look forward to you visiting again soon and mum is doing very well and enjoys all the daily activities we have on offer. Best wishes to you and your family.

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Review from Vivien E (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience

The staff are kind and friendly and approachable and attentive.
When mum has not been well, the staff have kept us informed of her condition and keep her clean.
She looks happy.

Reply from Darren Somauroo, Director at Digby Manor Care Home

Thank you Vivien for your kind words about the staff at Digby Manor and for acknowledging that the staff do their utmost to keep family informed. Best wishes to you and your family and a big thank you from everyone at Digby Manor.

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Digby Manor Care Home

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Funding & Fees Guide for Digby Manor Care Home

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