I found my time at Digby Manor a pleasure and felt very welcomed the whole time I was there.
Michael Y (Son-in-law of Resident)
The care home is always clean and tidy, the staff are always caring and friendly.
J S (Daughter of Resident)
Lovely home from home residential care home. Everyone made us feel welcome
Karen H (Friend of Resident)
Our fees are based on an assessment of the resident and takes into consideration needs as well as the type of room available.
Prospective residents and relatives are welcome to come and view the Care Home at their convenience and an advanced appointment is not necessary. Digby Manor is a Care Home with an emphasis on care for their residents.
Car park on site and there are no parking restrictions in the local area
Digby Manor Care Home has a Review Score of 10 (9.987) out of 10, based on 25 reviews in the last 2 years. Over all time Digby Manor Care Home has 133 reviews.
Review from Mark B (Relative of Resident) published on 7 September 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you Mark and for your kind words. It has been a delight to have your mother in law stay with us and she has indeed made many new friends. She is always responsive to staff in a friendly manner and she engages well with the daily activities. Thank you for recognising that the staff are organised and go about their roles without any fuss. We love our residents and are like one big family. It is so nice to see that you agree and we wish you all the very best.
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Review from Ivor H (Friend of Resident) published on 22 August 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you Ivor, for your lovely review of Digby Manor. It is always a delight to see you visit and the staff are always pleased to see you. We wish you well on your next venture around Iceland and we look forward to welcoming you upon your return to hear how the journey went. Best wishes, the staff at Digby Manor.
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Review from Paul A (Son of Resident) published on 15 August 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you Paul for kindly taking the time to write us a review. I have passed your sentiments on to the staff and they appreciated the kind words about them. As a family run home we do like to be very visual and know all the residents and relatives well. Take care, Darren
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Review from W C (Husband of Resident) published on 1 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you, Bill, for your review and for acknowledging that since we have taken over the Home we are actively improving all aspects of the Care Home. The staff are being trained and are enjoying the new direction that the care home is going in. With the continual improvements, we are hoping to make Digby Manor a flagship home in Birmingham to champion excellent care for the elderly.
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Review from K V (Son of Resident) published on 31 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you so much, Ken for taking the time to review Digby Manor and we are very happy that your mum enjoyed her stay with us. It was a pleasure assisting your family and we hope to welcome you back in the near future. All the very best wishes to you and your lovely family.
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Review from Caroline S (Friend of Resident) published on 12 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you Caroline for kindly taking the time to review Digby Manor. It is so pleasing to know that you are happy with your friend's relocation to Digby Manor. He has settled in nicely into the home and you are always welcome to visit as often as you please.
He always loves to see you and the staff are appreciative of your kind words. They girls work so hard to ensure the residents are well catered for and it puts an extra spring in their step knowing that this is acknowledged. We look forward to seeing you again soon.
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Review from Mary F (Sister of Resident) published on 7 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you for your kind words. It is lovely to hear that you are so thrilled about the care she receives at Digby Manor compared to her previous home. It is nice to know that you are both reassured that we will always do best by our residents. It was lovely that you travelled over from Ireland to visit your sister and we look forward to seeing you again soon. The carer you refer to as 'gold dust' is my mum and it shows you how involved we are as a family that she works on the floor with the other carers to show good practice. All the very best and please do not be a stranger.
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Review from Penny W (Daughter of Resident) published on 3 July 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you, for taking the time to write us a review and for your kinds words about the staff. The staff appreciate the kind words said about them and we all at Digby Manor are very happy to hear that you both appreciate the time, care and attention given to your mother/mother in law. All the very best.
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Review from Julie G (Niece of Resident) published on 27 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you Julie for kindly taking the time to write a review about Digby Manor Residential Care Home. It has been our pleasure to care and attend to your aunt and we thoroughly appreciate that you recognise the outstanding care that the carers deliver on a daily basis. We have made a concerted effort for sustained improvement in our care standards and the residents will always be our number one priority. Our very best wishes to you.
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Review from Brian C (Son of Resident) published on 26 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you Brian for taking the time to write a review about Digby Manor Residential Care Home. The staff loved having your mother with us whilst you were abroad. As she has stayed with us on a number of occasions for Respite Care it is nice to know that she views us as a 'Home from Home'. You are always welcome to visit and see the other residents and all the staff thank you for your kind comments. My mother particularly loved to see your mum and she always managed to put a smile on her face every morning. Best wishes
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Review from Bert F (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you Bert for kindly taking the time to write such a lovely review about Digby Manor Residential Care Home. Your mother is a credit to us all and she is still going strong at 102 years old. It is lovely to see her so settled at the home and the staff see her as part of our extended family. All the staff thank you for the kind words and it makes them feel valued for the hard work and dedication they give day in and day out.
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Review from Katheryn F (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you Katheryn for your kind words about the staff and care that we deliver at Digby Manor. We are delighted to see how your father has improved under our care. We pride ourselves on the quality care we deliver and I will pass your warm sentiments on to the staff.
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Review from Delphine P (Niece of Resident) published on 29 March 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Darren Somauroo, Director at Digby Manor Care Home
Thank you, Delphine, for kindly taking the time to review the home and for your warm and lovely comments about the staff. We pride ourselves on the family caring experience and it is so gratifying to hear that you valued the care that your aunt received. You are always welcome to visit whenever passing by and thank you once again for your kind words. The staff at Digby Manor is what makes this home so special and we want to celebrate their hard work and dedication. All the best.
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The Review Score of 10 (9.987) out of 10 for Digby Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.987 for Digby Manor Care Home is calculated as follows: ( (296 Excellents x 5) + (4 Goods x 4) ) ÷ 300 Ratings = 4.987
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Digby Manor Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2019
Caring
Effective
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 24 Feb 2025
Please contact the Manager, for further details about availability, The Management Team will then arrange a convenient time for you to view the Home. Please read our CQC report that we pride ourselves on. It shows how care, safety and happiness for our residents are our priority. We have also been rated 'Best Care Home 2018, 2019, 2020, 2021, 2022, 2023 and 2024 - Birmingham' by Global Healthcare Pharmaceutical, Lawyer International AND Global 100, as well at the Top Care Home in Birmingham by carehome.co.uk for the last six years running. Please see our website for further details of our award winning team.
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Job Title: Director
Joined: 2017
Darren took over the ownership of Digby Manor Residential Care Home in March 2017. Prior to arriving at the Home, he worked for his parents in the Care Sector and has led both strategically and operationally in various settings. Darren took his time to find 'the right home' before purchasing Digby Manor in March 2017. Community links are a big part of his vision for making Digby Manor the number one flagship home in the West Midlands and the various awards received to date show how well the Care Home is doing. Darren has big plans for the future of Digby Manor and with his long-standing and committed staff are striving for outstanding in all that they do in the delivery of person-centred care.
Job Title: Registered Manager
Joined: 2017
Jane is a mother of 2, with a daughter and a son who are now grown up and have families of their own. Jane is a proud grandmother of 5 grandchildren, whom she adores.
Jane started her career in a nursing home over 20 years ago and worked her way through her qualifications completing level 2, 3, 4 and leadership and management.
Jane always wanted to care for people even as a child and always wanted to help the less fortunate. During Jane’s studies her tutor advised her to go to University to study ‘nursing’, however Jane had other ideas and really wanted to make a difference.
As a child, Jane, was always around people with learning disabilities whom she would share holidays and social events. Jane felt this was the area that she wanted to pursue and to support people to make a difference. Jane worked her way up to become a Registered Manager.
In August 2017, Jane was appointed the Care Home Manager of Digby Manor and has been part of a magical experience since. Jane feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for Digby Manor to be ‘outstanding’ in all areas by the regulator, CQC.
Job Title: Deputy Manager
Joined: 1997
Lisa has worked at Digby Manor for over 25 years! She worked her way up through the ranks starting as a part-time Domestic shortly after having had her daughter. She has worked in every area of Digby Manor and knows the environment inside and out. Lisa has completed NVQ Levels 2 and 3 in Health and Social Care. Lisa has also completed her Team Leader Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity. Lisa is now currently working towards gaining a Level 5 in Health and Social Care. Lisa is part of the Management Team to ensure we deliver excellent standards of care for all our residents. In her spare time, Lisa enjoys socialising with friends, spending time with her family, especially her grandchild, who is her bundle of joy. Lisa is a long time fan of Digby Manor and loves being a part of something special and especially making a difference to peoples lives.
Job Title: Quality Assurance Manager / Administrator
Joined: 2018
Kim is a qualified accountant and has been the Administrator at Digby Manor Residential Care Home since January 2018. Prior to working at Digby Manor, Kim worked for a major accountancy company in the city. She has also completed many of the in-house training courses offered at Digby Manor given her interest in working with people with dementia. Outside of work, Kim and her husband like to partake in lots of extracurricular activities with their son. Kim oversees all the administration of the care home and conducts the viewings of potential families/residents.
