Oakwood Rest Home

78-82 Kingsbury Road, Erdington, Birmingham B24 8QJ
Submit a Review
9.6 35 Reviews
  • Oakwood Rest Home, Birmingham
Oakwood is a newly renovated residential care home based 15 minutes away from Birmingham City Centre.

Specialising in long term care for up to 34 residents, the authentic, independent home offers a home from home feeling throughout its spacious and welcoming environment.

Staff are recruited locally and many team members have been part of the team for several years. The home provides full training and regular refresher updates to ensure all staff provide the highest quality of care, 24 hours a day.

Oakwood is decorated throughout to help maintain a warm, relaxing environment, complete with Dementia friendly areas, such as corridors which are decorated with Dementia orientated scenery.

Residents benefit from en-suite wet rooms, wi-fi throughout, temperature controlled thermostats per room and equipped, fully furnished facilities with several communal spaces to unwind in, such as a dining area, main lounge, quiet lounge and activity room.

The home offers daily stimulating activities to get involved in and a lively entertainment programme to look forward to. There are also daily trips out to local attractions in the city.

The team works hard to make the transition from independent living to residential care seamless, while maintaining independence and choice.

Oakwood treats residents like family, which extends into the individualised service they provide.

Show Oakwood Rest Home on the Map

Care Provided by Oakwood Rest Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Unityone LTD
  • Person in charge
  • Ashley James (Home Manager)
  • Admission Criteria
    • Private, NHS & Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Oakwood Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,400
    • Self-Funded Residential Dementia Care £950 – £1,400
    • RESPITE Self-Funded Residential Care £950 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,400

  • The fee is dependent on room choice and individual needs
  • (these prices are only a guideline, please contact Oakwood Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at anytime and do not need to pre book.


    The home do have protected meal times and politely ask if possible to avoid the hours of 7-10, 12-2 and 4-6 to avoid any disruption


  • Parking

  • Car park is located to the front of the newly renovated building
    This is only a temporary car park and will be fully merged with the other side once the full building work has been completed.
    When visiting, please press the door bell and wait for someone to answer the door.
    Will answer the door as soon as possible as the team may be assisting residents and not always able to get to the door immediately


Oakwood Rest Home Reviews (35)

Total of 35, showing 1-20
9.6

Oakwood Rest Home has a Review Score of 9.6 (9.639) out of 10, based on 16 reviews in the last 2 years. Over all time Oakwood Rest Home has 35 reviews.

Overall Experience

  • 19
  • 16
  • 0
  • 0
  • 0

Date Published

35
2
9
16
19

Review from V M (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming, kind, warm and caring. They look after the residents with compassion and empathy.
Activities and outings are put on for residents to participate and their needs are met.
There is no concern with the service they provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter-in-law of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so happy with the care my mother-in-law has received, it gives me peace of mind knowing she is so well cared for. The staff are friendly and have become mom's friends. I like we can pop in any time which is always reassuring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F H (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff are very bad at times but in general be better. I tell them if they are good or bad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very helpful and cheerful at times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W C (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good. I'm happy with my room. Care home is always clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E H (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I have received so far is exemplary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K G (Niece of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had been a resident for nearly 4 years. The care she received was outstanding. It was her home and the staff her family, all of whom are warm and welcoming, so much so that last week when my dad had to go into care, I had no worries when we were lucky enough for Oakwood to become his new home.
It is a beautiful, clean and spacious home and I highly recommend it for anyone looking for their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Cousin of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found my cousin to be very well looked after at Oakwood Rest Home. The staff are always very attentive and always seem to be there for all the residents' needs. The food always looks very good. Communication is very good and I have always been kept very well informed of my cousin’s differing
situations regarding health, medication, etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frank H (Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always room for improvement but overall, a good place to live.

Reply from Ashley James, Home Manager at Oakwood Rest Home

Thank You for your review, Frank! We are always open for ways to improve the service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole S (Sister of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my brother moved into Oakwood Rest Home, he has become more settled and happy to be able to just be himself. The management team and all the staff are friendly, helpful and always ready to offer help and advice on any requests or other queries we might have. Since recently moving into the newly
refurbished part of the premises, my brother has a lovely en suite bedroom where he can relax and do as much or as little as he likes. I have noticed that he has also become more open to joining in activities with other residents in the communal lounge and quiet room too. I could not wish for a better place for my brother to be a part of.

Reply from Ashley James, Home Manager at Oakwood Rest Home

Thank you for your review. We are pleased that our new refurbishment and activities are encouraging residents to now get more involved. We enjoy making all the memories.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James W (Friend of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited Oakwood in December when a friend of my nan's was staying for respite. I must admit their Christmas decor was very well presented and they went that extra mile to celebrate with the service users.
I felt very welcome and grew tremendous relationships with the staff. They were nothing but
warming and caring the whole 15 days. Management very approachable. Food was tasty. I highly recommend this home. The home was a bit old and tired but I could see the new home in progress of being built and this looked beautiful.

Reply from Ashley James, Home Manager at Oakwood Rest Home

Thank you for your response! We strive to ensure special occasions are celebrated as much as possible! We welcome family, friends and relatives to join us at all times! We are glad you were a part of our memories, even if it was short!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren R (Son of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a permanent resident at Oakwood. All the staff and management are fantastic and really friendly. Nothing is too much trouble, which helps take away some of the stress and worry, at a difficult time knowing he has 24-hour care and being looked after, as it's not an easy time when you have
to make the difficult decision for a parent to have to go into care. They always have the resident's best interests at heart, and provide high-quality care to them. The newly refurbished home is light, modern and welcoming. Thank you to all the staff for the care you provide to my dad.

Reply from Ashley James, Home Manager at Oakwood Rest Home

Thank you for your comments, Darren! We are glad we can help with taking that stress away!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerry L (Friend of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new building is amazing, so clean and fresh. Such a welcoming environment, and the staff are lovely too with residents and visitors. My friend is so comfortable at Oakwood. Hats off to the manager.

Reply from Ashley James, Home Manager at Oakwood Rest Home

Thank you for your kind comments! We are glad everyone is impressed with our new building and everyone is settling in well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Miriam C (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new building is fantastic! My mom's room is beautiful and I'm so happy and grateful that the staff put my mom's family photographs out on display. I know my mom will feel very proud to have her children and grandchildren out for everyone to see.
I would also like to say that I feel we made the
right choice by going to Oakwood Rest Home. The staff are always friendly, approachable, and happy to help you and your family members. It is a real relief to have Oakwood, they have helped remove any concerns.

Reply from Ashley James, Home Manager at Oakwood Rest Home

Thank you so much for your feedback. We are glad everyone likes the new building. We do our best to ensure residents' rooms are homely and have familiar surroundings, so glad you're happy with the photos being up.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon H (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in Oakwood for the last 7 years. I have always been extremely happy with the care given. Whenever I call, the staff can immediately relate how my Mum is, without needing to go off and read notes/find someone else. The staff are friendly to both residents and relatives. I admire how
they speak with respect to residents with dementia.

Reply from Ashley James, Registered Manager at Oakwood Rest Home

Thank you for taking the time to complete a review, we highly appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R Y (Son of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Oakwood Rest Home who have gone out of their way to ensure my father had the best care we could possibly wish for.
My father was treated with the most upright respect and his last days were dignified and surrounded by people.
The new manager is doing an impeccable
job and giving the home the potential it deserves.
Thank you to everyone for all your dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N F (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care - lovely to see how much the staff/carers obviously care very much about the residents and their jobs/responsibilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Niece of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Oakwood is a friendly, safe and caring environment. Our uncle has only been at Oakwood for a short time but he has settled in well and feels happy. His sense of wellbeing has really improved.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you for your review. Really glad to hear that your Uncle has experienced improvement in well being and is happy with us. Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty B (Granddaughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident for 3 years now and I have never had an issue with any of the staff or care provided. Management and staff are always happy to help and go that extra mile. My nan is very happy here and has formed some lovely relationships with the staff. I would recommend this care home 100%.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine B (Niece of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Auntie has been at Oakwood for 18 months. My Auntie always has a smile on her face. I'm always offered a drink on arrival. Staff are always friendly. Building is a bit dated. More than happy with the care my Auntie receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Oakwood Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.639 for Oakwood Rest Home is calculated as follows: ( (128 Excellents x 5) + (44 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 183 Ratings = 4.639

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood Rest Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

No image found

Ashley James

Job Title: Home Manager

Joined: 2023

Ashley is the Home Manager at Oakwood..


Ashley joined the company in May 2023 and is a highly experienced social care professional. Ashley has experience working in health care for over 15 years, initially starting as a care assistant, working up to managing care homes, including domiciliary care services. Ashley’s passion is to create a home from home for all his residents, within a warm and friendly environment


No image found

Karen Chamberlain

Job Title: Deputy Manager

Joined: 2023

Karen is the Acting Deputy Manager at Oakwood.


No image found

Sharon Wilson

Job Title: Team Leader

Joined: 2023

Sharon is one of our Team Leaders at Oakwood.


No image found

Sam Hanks

Job Title: Team Leader

Joined: 2023

Sam is one of our Team Leaders at Oakwood - She also does weekly activities with the residents.


No image found

Anna Turvey

Job Title: Team Leader

Joined: 2023

Anna is one of our Team Leaders at Oakwood.


No image found

Lydia Owusu

Job Title: Team Leader

Joined: 2022

Lydia is one of our Team Leaders at Oakwood.


Frequently Asked Questions about Oakwood Rest Home

What types of Care is Oakwood Rest Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oakwood Rest Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oakwood Rest Home have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oakwood Rest Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakwood Rest Home to the centre of Birmingham?

3.2 mile(s) as the crow flies, distance by road may be significantly further.