Oakwood Rest Home

78-82 Kingsbury Road, Erdington, Birmingham B24 8QJ
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9.7 37 Reviews
  • Oakwood Rest Home, Birmingham
Oakwood is a newly renovated residential care home based 15 minutes away from Birmingham City Centre.

Specialising in long term care for up to 34 residents, the authentic, independent home offers a home from home feeling throughout its spacious and welcoming environment.

Staff are recruited locally and many team members have been part of the team for several years. The home provides full training and regular refresher updates to ensure all staff provide the highest quality of care, 24 hours a day.

Oakwood is decorated throughout to help maintain a warm, relaxing environment, complete with Dementia friendly areas, such as corridors which are decorated with Dementia orientated scenery.

Residents benefit from en-suite wet rooms, wi-fi throughout, temperature controlled thermostats per room and equipped, fully furnished facilities with several communal spaces to unwind in, such as a dining area, main lounge, quiet lounge and activity room.

The home offers daily stimulating activities to get involved in and a lively entertainment programme to look forward to. There are also daily trips out to local attractions in the city.

The team works hard to make the transition from independent living to residential care seamless, while maintaining independence and choice.

Oakwood treats residents like family, which extends into the individualised service they provide.

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Care Provided by Oakwood Rest Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Unityone LTD
  • Person in charge
  • Ashley James (Home Manager)
  • Admission Criteria
    • Private, NHS & Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (26)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Oakwood Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,400
    • Self-Funded Residential Dementia Care £950 – £1,400
    • RESPITE Self-Funded Residential Care £950 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,400

  • The fee is dependent on room choice and individual needs
  • (these prices are only a guideline, please contact Oakwood Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at anytime and do not need to pre book.


    The home do have protected meal times and politely ask if possible to avoid the hours of 7-10, 12-2 and 4-6 to avoid any disruption


  • Parking

  • Car park is located to the front of the newly renovated building
    This is only a temporary car park and will be fully merged with the other side once the full building work has been completed.
    When visiting, please press the door bell and wait for someone to answer the door.
    Will answer the door as soon as possible as the team may be assisting residents and not always able to get to the door immediately


Oakwood Rest Home Reviews (37)

Total of 37, showing 21-37
9.7

Oakwood Rest Home has a Review Score of 9.7 (9.660) out of 10, based on 18 reviews in the last 2 years. Over all time Oakwood Rest Home has 37 reviews.

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Review from Kirsty B (Granddaughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident for 3 years now and I have never had an issue with any of the staff or care provided. Management and staff are always happy to help and go that extra mile. My nan is very happy here and has formed some lovely relationships with the staff. I would recommend this care home 100%.

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Review from Elaine B (Niece of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Auntie has been at Oakwood for 18 months. My Auntie always has a smile on her face. I'm always offered a drink on arrival. Staff are always friendly. Building is a bit dated. More than happy with the care my Auntie receives.

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Review from B W (Daughter-in-law of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with this care home. The carers are always hard working and nothing is too much trouble. Our relative is being cared for really well.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you for taking the time to review our service and we are very happy to know that you and your mother-in-law are pleased with the care we are providing. Thanks again.


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Review from B L (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been extremely happy at Oakwood since arriving.
The staff are lovely, friendly and helpful and always welcoming when I visit.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you for taking the time to review our service. It is pleasing and rewarding for all of us to hear such positive experiences about what we do for their families. Thanks again.


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Review from Melissa N (Niece of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very happy. Management and staff have been excellent at arranging everything with good communication at all times. The overall care for my Aunt has been exceptional.
Well done to all at Oakwood.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you Melissa for your great feedback. We are very heartened to know that you consider our service to be exceptional. Thanks.


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Review from K M (Son of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is staffed by friendly people who are patient with the residents.
The atmosphere is friendly.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you Kevin for taking the time to review our service. We appreciate your feedback regarding the activities. We are in the process of recruiting a new activities coordinator and the post has now been filled with a starting date due before the end of this month. We are confident once this happens, there will be noticeable improvement in the level and quality of activities for our residents. Please bear with us during this period. We are pleased to hear about that both yourself and your father are otherwise very happy with our service levels at Oakwood.


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Review from Claire M (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom's been in Oakwood for nearly a year now. As a family, we are pleased with the care and support you all provide.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you Claire, we appreciate the time you have taken to review our service.


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Review from D G (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Oakwood Rest Home to anyone. We as a family find the care and staff very good.

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Review from B R (Wife of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a real shock to put my husband into a care home after 50+ years of marriage, but the staff really look after him. The home could do with a facelift which I understand is in the pipeline, but I know I can rest easy because he is there.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Many thanks for taking the time to review us. We are all very pleased to know that relatives are confident in our care ethos and delivery. We are proud to hear these comments and will endeavour to provide the highest quality of care that we can.


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Review from Linda G (Daughter of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff do a brilliant job and work so hard, keep very clean, food looks very appetising. The home itself looks very tired but been informed is being updated. I couldn't have picked a better place for my mum.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you for the review Linda. Really pleased to know that both you and your Mother are having a good experience with Oakwood. The staff are extremely appreciative of your comments too. Yes, you are correct that the home will be commencing development and refurbishment works within the next 6 months or so. We are all very excited about this and very much look forward to it.


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Review from Susan J (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Oakwood for 2 years. During this time, I have been extremely pleased with the care my mom receives. All staff display a very caring and considerate to my mom's needs. Always approachable and attentive, my mom is very happy. Food served is always very good, homemade and
mom always comments how good the food is.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you for leaving a review. It is very rewarding for us all at Oakwood to know that your mother is happy and pleased with what we are doing. All the staff are inspired and very encouraged by this positive feedback. We are really grateful for your comments as well as the opportunity to take care of your mother. Thank you.


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Review from S S (Sister of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Oakwood Rest Home to be an inviting and friendly place to visitors. From the greeting you receive to being offered a drink is wonderful. The reactions of staff to those they care for is great.
My only concern is the stimulation on offer is not always apparent.

Reply from Shirley Ellen at Oakwood Rest Home

Thank you for taking the time to review our service. All feedback is greatly appreciated and we are pleased to hear that you have been mostly very satisfied with Oakwood.


We acknowledge your point with reference to stimulation and we already have that as an action within our development plan. We expect progress to be made towards greater activity input during the coming weeks and months. Thank you again for your review.


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Review from Susan B (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am glad that mom is here. I feel at rest knowing she is looked after. All the staff are very nice and helpful and it's nice that I can visit her whenever I want.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you for your kind comments. We are continually trying to improve to make outcomes for all our users better and to this end we have a development plan which is updated monthly. In recognition of the need for further activities support we are currently looking at ways to bolster this aspect of our service and we expect to have made progress in this regard during the coming weeks and months. Please do not hesitate to come and see me if you have any other questions or queries about this or anything else. Thanks once again for your feedback.


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Review from Tina B (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, I'd recommend to others. Friendly environment. Good care.

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Review from Paul O (Son of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A large, converted house, rather than a bespoke facility, Oakwood does well in a property that was not designed for the purpose. A large garden with a furnished patio is well maintained and colourful.
Hygiene and cleanliness standards are exceptionally high and there is regular investment to improve
comfort for the residents.
For residents on higher floors, there is an adequate lift; there are ample toilet facilities and a room to accommodate a hairdresser, who visits weekly.
Oakwood's star assets are the management and staff. With horror stories abounding regarding care-homes, the Oakwood team are exceptional; a group of people who genuinely care.
This is no choreographed show that only runs during visiting hours because Oakwood offers open visiting. In my experience, gained over a three-year period, the care has never slipped below a superb standard.

Reply from Shirley Ellen, Manager at Oakwood Rest Home

Thank you for your kind comments. We are very pleased to have been able to deliver and even perhaps surpass your expectations. The positive feedback supports the home, provides encouragement and further motivation for both our staff and management teams.


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Review from Kay J (Daughter of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was in Oakwood Rest Home for many years. During this time, we got to know several of the staff well. The staff displayed kindness, compassion and understanding towards my mother and to the family, which led to warm and trusting relationships.


When my mother was in hospital, the nurses

commented on how well she had been looked after. We offer sincere gratitude to the staff.

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Review from J P (Daughter of Resident) published on 9 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Oakwood has very caring staff who understand about dementia.
The residents, from what I have seen, are treated with respect as are their visitors, always a friendly hello and the offer of tea and coffee.


Whilst Oakwood is a little tatty on the outside the inside is what it is all about. They are

dealing with residents with varying degrees of dementia and the families and friends who are still coming to terms with the diagnosis.
No judgements are made as to what people can/can't do, the issues are dealt with as they arise and they are dealt with in such a way that nothing is a problem.

Reply from Shirley Ellen, Registered Manager at Oakwood Rest Home

We would like to thank all those family members, visitors and guests who provide us with valuable feedback. We will always listen and work extremely hard to improve what we do. The home is going through a very positive and focused period of change and part of that plan of action, a great deal of investment in ensuring the environment is developed, tidied up and improved and provides a homely lovely place for our residents to live in, to go alongside the kind caring nature of our team. Anyone who visits the home now should already find that the uplifting of the environment has commenced.


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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Oakwood Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Oakwood Rest Home is calculated as follows: ( (147 Excellents x 5) + (48 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 206 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood Rest Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

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Ashley James

Job Title: Home Manager

Joined: 2023

Ashley is the Home Manager at Oakwood..


Ashley joined the company in May 2023 and is a highly experienced social care professional. Ashley has experience working in health care for over 15 years, initially starting as a care assistant, working up to managing care homes, including domiciliary care services. Ashley’s passion is to create a home from home for all his residents, within a warm and friendly environment


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Karen Chamberlain

Job Title: Deputy Manager

Joined: 2023

Karen is the Acting Deputy Manager at Oakwood.


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Sharon Wilson

Job Title: Team Leader

Joined: 2023

Sharon is one of our Team Leaders at Oakwood.


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Sam Hanks

Job Title: Team Leader

Joined: 2023

Sam is one of our Team Leaders at Oakwood - She also does weekly activities with the residents.


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Anna Turvey

Job Title: Team Leader

Joined: 2023

Anna is one of our Team Leaders at Oakwood.


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Lydia Owusu

Job Title: Team Leader

Joined: 2022

Lydia is one of our Team Leaders at Oakwood.