The fee is dependent on room choice and individual needs
Visitors are welcome at anytime and do not need to pre book.
The home do have protected meal times and politely ask if possible to avoid the hours of 7-10, 12-2 and 4-6 to avoid any disruption
Car park is located to the front of the newly renovated building
This is only a temporary car park and will be fully merged with the other side once the full building work has been completed.
When visiting, please press the door bell and wait for someone to answer the door.
Will answer the door as soon as possible as the team may be assisting residents and not always able to get to the door immediately
Oakwood Rest Home has a Review Score of 9.6 (9.639) out of 10, based on 16 reviews in the last 2 years. Over all time Oakwood Rest Home has 35 reviews.
Review from B W (Daughter-in-law of Resident) published on 24 October 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you for taking the time to review our service and we are very happy to know that you and your mother-in-law are pleased with the care we are providing. Thanks again.
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Review from B L (Daughter of Resident) published on 16 October 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you for taking the time to review our service. It is pleasing and rewarding for all of us to hear such positive experiences about what we do for their families. Thanks again.
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Review from Melissa N (Niece of Resident) published on 16 October 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you Melissa for your great feedback. We are very heartened to know that you consider our service to be exceptional. Thanks.
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Review from K M (Son of Resident) published on 15 October 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you Kevin for taking the time to review our service. We appreciate your feedback regarding the activities. We are in the process of recruiting a new activities coordinator and the post has now been filled with a starting date due before the end of this month. We are confident once this happens, there will be noticeable improvement in the level and quality of activities for our residents. Please bear with us during this period. We are pleased to hear about that both yourself and your father are otherwise very happy with our service levels at Oakwood.
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Review from Claire M (Daughter of Resident) published on 3 October 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you Claire, we appreciate the time you have taken to review our service.
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Review from D G (Son of Resident) published on 13 July 2018
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Review from B R (Wife of Resident) published on 25 May 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Many thanks for taking the time to review us. We are all very pleased to know that relatives are confident in our care ethos and delivery. We are proud to hear these comments and will endeavour to provide the highest quality of care that we can.
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Review from Linda G (Daughter of Resident) published on 18 May 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you for the review Linda. Really pleased to know that both you and your Mother are having a good experience with Oakwood. The staff are extremely appreciative of your comments too. Yes, you are correct that the home will be commencing development and refurbishment works within the next 6 months or so. We are all very excited about this and very much look forward to it.
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Review from Susan J (Daughter of Resident) published on 1 May 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you for leaving a review. It is very rewarding for us all at Oakwood to know that your mother is happy and pleased with what we are doing. All the staff are inspired and very encouraged by this positive feedback. We are really grateful for your comments as well as the opportunity to take care of your mother. Thank you.
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Review from S S (Sister of Resident) published on 24 April 2018
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Reply from Shirley Ellen at Oakwood Rest Home
Thank you for taking the time to review our service. All feedback is greatly appreciated and we are pleased to hear that you have been mostly very satisfied with Oakwood.
We acknowledge your point with reference to stimulation and we already have that as an action within our development plan. We expect progress to be made towards greater activity input during the coming weeks and months. Thank you again for your review.
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Review from Susan B (Daughter of Resident) published on 24 April 2018
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you for your kind comments. We are continually trying to improve to make outcomes for all our users better and to this end we have a development plan which is updated monthly. In recognition of the need for further activities support we are currently looking at ways to bolster this aspect of our service and we expect to have made progress in this regard during the coming weeks and months. Please do not hesitate to come and see me if you have any other questions or queries about this or anything else. Thanks once again for your feedback.
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Review from Tina B (Daughter of Resident) published on 16 March 2018
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Review from Paul O (Son of Resident) published on 20 November 2017
Submitted via Website •
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Reply from Shirley Ellen, Manager at Oakwood Rest Home
Thank you for your kind comments. We are very pleased to have been able to deliver and even perhaps surpass your expectations. The positive feedback supports the home, provides encouragement and further motivation for both our staff and management teams.
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Review from Kay J (Daughter of Resident) published on 9 October 2017
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When my mother was in hospital, the nurses
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Review from J P (Daughter of Resident) published on 9 August 2017
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Whilst Oakwood is a little tatty on the outside the inside is what it is all about. They are
Reply from Shirley Ellen, Registered Manager at Oakwood Rest Home
We would like to thank all those family members, visitors and guests who provide us with valuable feedback. We will always listen and work extremely hard to improve what we do. The home is going through a very positive and focused period of change and part of that plan of action, a great deal of investment in ensuring the environment is developed, tidied up and improved and provides a homely lovely place for our residents to live in, to go alongside the kind caring nature of our team. Anyone who visits the home now should already find that the uplifting of the environment has commenced.
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The Review Score of 9.6 (9.639) out of 10 for Oakwood Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.639 for Oakwood Rest Home is calculated as follows: ( (128 Excellents x 5) + (44 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 183 Ratings = 4.639
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakwood Rest Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Mar 2023
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Job Title: Home Manager
Joined: 2023
Ashley is the Home Manager at Oakwood..
Ashley joined the company in May 2023 and is a highly experienced social care professional. Ashley has experience working in health care for over 15 years, initially starting as a care assistant, working up to managing care homes, including domiciliary care services. Ashley’s passion is to create a home from home for all his residents, within a warm and friendly environment
Job Title: Deputy Manager
Joined: 2023
Karen is the Acting Deputy Manager at Oakwood.
Job Title: Team Leader
Joined: 2023
Sharon is one of our Team Leaders at Oakwood.
Job Title: Team Leader
Joined: 2023
Sam is one of our Team Leaders at Oakwood - She also does weekly activities with the residents.
Job Title: Team Leader
Joined: 2023
Anna is one of our Team Leaders at Oakwood.
Job Title: Team Leader
Joined: 2022
Lydia is one of our Team Leaders at Oakwood.