Washwood Healthcare Services

675/677 Washwood Heath Road, Ward End, Birmingham B8 2LJ
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9.6 12 Reviews
  • Washwood Healthcare Services, Birmingham
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Care Provided by Washwood Healthcare Services

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Andrew Greenway (Manager)
  • Admission Criteria
    • Ages from 25 to 70
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Washwood Healthcare Services

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • A resident can have as many visitors as they want, and are welcome to visit whenever they want, but thehome do ask visitors to respect residents’ meal times where possible.


  • Parking

  • 2 car park space driveway.


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Washwood Healthcare Services Reviews (12)

9.6

Washwood Healthcare Services has a Review Score of 9.6 (9.574) out of 10, based on 8 reviews in the last 2 years. Over all time Washwood Healthcare Services has 12 reviews.

Overall Experience

  • 11
  • 1
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Date Published

12
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2
8
4

Review from Thomas S (Grandson of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has recently attended a respite period at the facility, I would like to thank them massively for the way they have cared for my Nan in her time with them. The staff have all been amazing with frequent updates on my Nan's activities etc whilst on her stay. It has really been a pleasure to see
how happy she has been whilst away considering as a family we were really concerned heading into this as she doesn't usually settle away from home. Honestly could not recommend this facility any more than I already do! Excellent work by all involved.

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Review from Zoe S (Granddaughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has Alzheimer's and she was placed here for respite care. The staff are all brilliant, they regularly send photos and videos of the activities my Nan is doing and how she's getting on day to day. We are also able to phone and speak to the staff or to my Nan at anytime, which I think is brilliant.
Within
a few days of my Nan being placed here, we noticed her opening up more, talking more and being more open to taking part in activities that she normally wouldn't want to do.
My Nan can be a picky eater (she also had diabetes) so the staff have ensured she's eating things she likes and will enjoy whilst also keeping an eye on her diabetes.
Overall, I'm super impressed by everyone I've spoken to from the care home and how much they genuinely care for the people they're looking after. It's never nice to have to place someone you love in the hands of strangers, but seeing how lovely everyone is and how caring they are has made it all so much better for our family. Thank you all!

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words. It has been a pleasure to look after your nan and I'm so pleased that we could offer you peace of mind. Always welcome back, take care!


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Review from L B (Sister of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here genuinely want to help you. Very kind and trustworthy. I have spoken to a couple of members of staff who were more than willing to help. My brother was looked after here with kindness. Thank you to you all.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words, I'm pleased that you are happy with how we support your brother. Take care, Harpinder


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Review from Patricia R (Sister of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words what Grassmere Care Home have done for me and my sister. My sister (is/was a resident of their care but at the moment she is in the care of the NHS as she has become so poorly in time I would like to think she would be able to come back to Grassmere because they are all wonderful
to my sister and also myself.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words. Your sister has been an absolute delight to look after and she's a big character at the home. I'm pleased that you are happy with the care we offer and thank you again for taking the time to highlight this.


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Review from J L (Wife of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit Grassmere to see my ex-husband (separated 17 years but still legally married) I am made very welcome by the kind caring staff, the way they care for my husband is truly kind and compassionate and they all show great patience and understanding with him, albeit sometimes can be more
difficult than others. They don’t just leave him to sit and pass his time alone but encourage him to join other residents for meals and watching TV etc. They always make me aware of anything he might need before I visit so that I arrive prepared regarding sundry items or extras. His laundry is done for him and they keep a check on making sure he is eating and drinking enough fluids etc. They administer his medication as instructed by the doctor and are extremely tolerant when perhaps he’s not keen to take it, also they make sure that when the hairdresser comes he can have a haircut and the same goes for podiatry!

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words, I'm pleased that you are happy with our services. Welcome to visit any time!
Regards.


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Review from Thandekile T (Mother of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been twice for respite, I can't thank them enough, the caring and dedicated staff make him feel at home.
They take him shopping. He has been involved in gardening and lots of activities.
My son has learning difficulties but he settled well and always looking forward to the next respite.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words, your son is always welcome at our home and always brings a smile to our faces! Take care.


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Review from Russell M (Brother of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Based on my brother's experience he says he likes it and that is good enough for me.
He likes the people and he likes the staff.
He likes the activities that happen within the care home and also the staff help him with his day-to-day care.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words, I'm glad your brother is comfortable.
Take care,
Harpinder


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Review from E A (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been here the staff have been amazing keeping me informed on appointments and his well being keeping him active and doing fun stuff there's always something for them all to do from cooking, watching movies, dancing and singing going for walks or just chilling. The room and facilities
are just right for him all I have to say is they are doing a great job going above and beyond to keep everyone happy.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for the lovely feedback, I'm glad that you're pleased with the home. Take care.


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Review from Stacey C (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home always. They are lovely and take time out for all. Very caring and always keep you up to date on their progress. They treat you like family and take time out to get to know the person they looking after. Thank you again.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words, Stacey, I'm very pleased that you're happy with our services. Take care, Harpinder.


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Review from Layla B (Niece of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grassmere has been an excellent place for my uncle. The staff are very friendly, efficient and are effective communicators. I am very happy with the help and support they have provided from day one, and I believe my uncle appears to be very happy and can see the progress he has been making since coming
to Grassmere.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for the positive feedback. Always lovely to receive some recognition for the staff. Take care.


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Review from Kim F (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was at Grassmere for two weeks for emergency respite. The staff were so kind and genuinely cared for the residents. My mom was very settled there and I had complete peace of mind that her care needs were being met. Each time I visited she was looking well and happy. The staff couldn’t do enough
for us and were always welcoming. I felt like they understood our needs and they helped us through a very difficult time as a family.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words. It was an absolute pleasure to look after your mum and I'm very pleased that we could support you. I wish you all the best.


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Review from John F (Brother of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides an excellent care and support to my brother, who has been in this care home for the last few months. The manager and his staff provide an excellent service at this care home to residents.

Reply from Harpinder Birring, Owner at Washwood Healthcare Services

Thank you for your kind words and I hope that we continue to meet your expectations. Take care.


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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Washwood Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Washwood Healthcare Services is calculated as follows: ( (72 Excellents x 5) + (21 Goods x 4) ) ÷ 93 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Washwood Healthcare Services is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Washwood Healthcare Services

What types of Care is Washwood Healthcare Services registered for?

Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Washwood Healthcare Services provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Washwood Healthcare Services have?

There are 26 Single Rooms.

What are the Facilities & Services at Washwood Healthcare Services?

Own Furniture if required, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Washwood Healthcare Services to the centre of Birmingham?

3.0 mile(s) as the crow flies, distance by road may be significantly further.