Greville House

40 Streetly Lane, Four Oaks, Sutton Coldfield B74 4TU
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9.8 47 Reviews
  • Greville House, Sutton Coldfield
Greville House is registered with the CQC for older residents, offering an environment that is ideal for older people and is located in Sutton Coldfield opposite the Sutton Park. The home has been designed to support dignity and individuality, and employs a committed well trained team of staff who are available round-the-clock.

Residents are welcome to personalise the interior, with many of the bedrooms en-suite, an attractive dining room and choice of pleasant lounge areas. Alongside a professional care service, there is a strong focus on supporting an active and interesting lifestyle, while occupational therapists, physiotherapists and chiropodists regularly visit the home.

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Care Provided by Greville House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Greville House Care Home Ltd
  • Person in charge
  • Debbie Regan (Registered Manager)
  • Admission Criteria
    • Self Referral, NHS, Private
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Greville House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £975
    • RESPITE Self-Funded Residential Care £950 – £975

  • Fees include fully Furnished Room, all meals, washing and laundry, personal care, TV licencing and telephone services.
    Hairdressing and chiropody is charged privately to the resident , excluded from fees
  • (these prices are only a guideline, please contact Greville House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage regular visiting 7 days a week - No time restrictions
    Covid visiting policies will be adhered to where required


  • Parking

  • On site free car park, on the front of the property


Greville House Reviews (47)

Total of 47, showing 1-20
9.8

Greville House has a Review Score of 9.8 (9.847) out of 10, based on 17 reviews in the last 2 years. Over all time Greville House has 47 reviews.

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Review from Susan B (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing care home, from the moment we walked into the home we felt everyone made us welcome. My mother was scooped up and taken care of. We felt the same, we were so reassured that everything would be all right and staff were going to take care of my mother's needs, they were true to their word.
Every visit we make reaffirmed we have made the right decision and feel so blessed to have found a real gem in the rough. We had looked at a few homes but this one felt just right. We are delighted with all the support and care given. The activities are brilliant and can't fault anything. Keep it up.

Reply from Alexandra Rogers, Manager at Greville House

Thank you so much for your lovely comments. I'm glad to hear of your positive experience at Greville House. I will be sure to pass on your comments to the team.


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Review from Sarah G (Daughter of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so glad I found Greville House when I needed care for Dad. Dad was very independent before he had a fall in March 2024 leaving him needing respite 24-hour care. I looked at many care homes but Greville House had the right feel being homely and not too big. My meeting with the manager put my mind
at ease and left me confident Dad's needs would be met. During Dad's stay at times it was difficult as he really did not accept being in a care home setting, but realised he needed 24-hour care, especially help in the night. Dad got to know all the staff who have been so kind and caring, treating him with respect and dignity and doing their utmost for him. I do not believe Dad would have been in the position to have gone home without Greville House's care as his health conditions have improved. I am grateful to them for helping me work out a safe transfer home for Dad with a door open if it did not work. We know who to contact if residential care is needed again!

Reply from Sharona Rollason, Deputy Manager at Greville House

Thank you for your lovely comments and kind words. I'm so pleased your experience at Greville house was so positive for Dad and yourself and he is doing well at home. I will pass on your appreciation and comments to the team.


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Review from K D (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greville House has a wonderful team of kind and thoughtful carers. My dad is slightly younger than most residents as he had early onset dementia and they are making so much effort to ensure he lives a happy and fulfilled life. He is able to continue doing his gardening and has lots of wonderful chats
with the staff about his past.
The environment feels very much like a home, not a care home and I am so grateful to all of the lovely people that work there for persevering and helping me sort out the care we need for him. From my perspective, Greville House is just the right size, to feel safe and comforting. There are lots of bigger care homes and for me, bigger locations can mean less meaningful interactions and relationships as you see more people and less of the same familiar faces. So all in all great work Greville House team keep doing what you are doing, I can't thank you enough.

Reply from Alexandra Rogers, Senior Manager at Greville House

Thank you so much for your lovely comments. I'm glad to hear of your positive experience at Greville House. I will be sure to pass on your comments to the team.


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Review from Sue S (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been living at Greville House for just short of a year now.
In that time the carers have got to know Mum very well and seem genuinely fond of her. As Mum's health continues to deteriorate they are going out of their way to ensure her comfort, including cooking suitable meals to encourage her
to eat.
The residents really respond well to the staff and I've been present when they thank and praise their hard work.
The visiting District Nurse team also recognise what a superb residential home this is and has commented on how impressed they are with the level of support offered here.
It is the most distressing time once you've made the decision to place a loved one in a care home, the management team recognise this and offers support every step of the way.
Thank you to all those who clean Mum's room and help keep her plants alive, those who cook individual meals for her, care and sing with her and continue to keep her best interests at heart.

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Review from Kay M (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a Greville House Care Home for 3 years now.
In all that time she has been treated with care, compassion and dignity.
No family wants their loved one to have to go into a home but the standard of care that my mother has received at Greville has eased our worry's.
I am kept informed
at all times how Mum is when she has been unwell.
Our family cannot thank all the staff enough
For their continued care and support.

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Review from Sally J (Daughter of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greville House has been an absolute blessing for my mom. After a nervous transition, the staff's warmth and care made her feel instantly at home. They've been incredibly supportive in managing her health needs and keeping me informed.
The home offers a variety of activities, from quizzes and entertainment
to gentle exercise, ensuring residents stay engaged and stimulated. As a pescatarian, my mom has enjoyed a delicious and varied menu.
Greville House truly feels like a home away from home. My mom's happiness and well-being have improved significantly since she moved in. I'm so grateful for the exceptional care she's receiving.

Reply from Debbie Regan, Care Home Manager at Greville House

Thank you for your feedback and kind words. I am really happy that Greville House has provided the support and care that Mom requires and her happiness and well-being is our priority. I will certainly pass on your appreciation to the team.


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Review from C C (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had a few stays in the hospital and after each return to the home, she has been looked after and cared for so well. The staff, management, and team are amazing. Also, the care and treatment we as a family have had has been amazing. Greville House is a wonderful care home and we are so pleased
we found this home. Thank you.

Reply from Alexandra Rogers, Group Manager at Greville House

Thank you for your lovely comments, I will pass these on to the care team. I am happy to hear of your positive experience at Greville House.


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Review from T C (Niece of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked for an emergency placement for my aunt after a fall at home and hospital stay, this home is absolutely gorgeous and the staff are all lovely and welcoming, I felt at home immediately and knew my aunt would be happy and well cared for so had no hesitation in leaving her in there very capable
hands and she is settling well. And I am so relieved that she is cared for so well.
I actually love coming to visit her now and the worry and stress is now diminishing.

Reply from Debbie Regan, Registered Manager at Greville House

Thank you for your lovely review. We are all extremely pleased that both yourself and aunt are happy and feel safe and comfortable within Greville House.


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Review from S A (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who was in Greville for respite care, I was very impressed from the minute I was greeted at the front door by a very pleasant carer to when I left! The home was clean, warm, tastefully furnished/decorated and very inviting. My friend was very happy with all aspects of Greville especially
the good tasty food and wonderful carers. Praise indeed.

Reply from Debbie Regan, Registered Home Manager at Greville House

Thank you for your lovely review. Your feedback and kind words are greatly appreciated.


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Review from E C (Respite Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm welcoming caring home residents all said hello.
Care manager must admit I give her 110 per cent she knows all her residents nothing is too much trouble and very caring understanding manager.
I honestly can't fault Greville House.

Reply from Debbie Regan, Registered Home Manager at Greville House

Thank you for your lovely review and kind words. We greatly appreciate your feedback.


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Review from John P (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Greville House for respite care and was looked after really well. The staff took great care of her. There are plenty of activities taking place, and the facilities are very good. I had peace of mind that she was safe during her stay.

Reply from Debbie Regan, Registered Manager at Greville House

Thank you for taking the time to review Greville House; it is greatly appreciated, and we are delighted that Mom enjoyed her stay with us and that you had the peace of mind Mom was safe within our care. Thank you.


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Review from Sharon B (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the residential home in October 2023. The home is well run and the staff are excellent. My mum has been treated very well and feels safe there. Every member of staff is kind and ensures that my mum's needs are met.

Reply from Alexandra Rogers, Group Manager at Greville House

Thank you for your lovely comments. I will pass your comments on to the team.


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Review from M W (Next of Kin) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the support, understanding and empathy in the care of my loved one has been most welcome on all occasions. The level of personal care is what I would expect for myself if I were a resident, the staff are attentive and focused even when under challenging circumstances.
Thank you for the
care so far given.

Reply from Kulvinder Kaur, Deputy Care Home Manager at Greville House

Thankyou so much for your review and kind words. We are so happy that the short time we got to spend with your mom was positive and she was happy with us.


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Review from Christine E (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly mother was only there for two weeks. All the personal reviews were good and we were pleased that a place for mother was found. Mother settled in during her short stay, the home was well-run and certainly fulfilled our expectations. It is very sad that mother passed away before she could reap the
benefits that her stay, I'm sure, would have provided.

Reply from Kulvinder Kaur, Deputy Care Home Manager at Greville House

Thank you so much for your kind words and review. We are very saddened by your wonderful mother's passing and are pleased that her time with us was a positive one.


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Review from Debra M (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Greville House from May 2022 till October 2023. All the time she was there she was treated with care and dignity and was very settled.
As a family, we could not have asked for anything better for Mom and we always felt welcome by all the staff when we visited.
Communication
between the Management and ourselves regarding Mom's health was first class.

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Review from David H (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing Mum at Greville House has been a wholly positive experience from the outset. Having lived alone until 97 years of age, the decision to go into residential care was not easy. The staff at Greville House have been efficient, friendly, welcoming and reassuring, from management to carers. They have
ensured the transition has been a pleasant and trouble-free process, treating us as if we were family, which I suppose in a way we now are.

Reply from Debbie Regan, Care Home Manager at Greville House

Thank you for your lovely comments. We are so pleased that the transition and experience has been easy for yourselves and your mother. We will continue to provide the care, support and love required and welcome to the Greville House Family.


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Review from S O (Son of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greville House has proved to be an oasis of calm in a difficult period in our lives. The surroundings are comfortable and the staff are cheerful and friendly. The management are great at supporting and arranging hospital appointments and keeping the family informed on everything to do with Mum. Overall,
we are very happy with the home and the staff.

Reply from Charlotte Scarrott, Care Home Manager at Greville House

Thank you so much for your lovely comments, it is greatly appreciated and is a pleasure to look after Mom.


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Review from Lorraine P (Daughter of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer's dementia and went to Greville House as respite when we had to leave the country for a couple of weeks. We were nervous and she was nervous, but everyone is so welcoming and genuinely caring. The management couldn't do enough for Mum and she (although naturally anxious and frightened
due to her condition) seemed to make friends. In the end, she stayed for an extra week and began to settle. We are currently making arrangements for her to stay for another period, with a view to 24-hour care.

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Review from Christine A (Sister-in-law of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greville House is a caring home. The staff are also caring about their clients. The home is always clean and the person we visit is always happy and talks well of the staff. The home's food always smells good when being cooked.

Reply from Kulvinder Kaur, Deputy Care Home Manager at Greville House

Thank you very much for your kind words and support.


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Review from S G (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident of this home since April. She is content and comfortable and well looked after. Staff are friendly and helpful and any problems are swiftly dealt with. I would recommend this care home.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Greville House is calculated as follows: ( (172 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 202 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greville House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (4)

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Debbie Regan

Job Title: Registered Home Manager

Joined: 2022

Debbie joined the Greville House family in May 2022 as Compliance Manager and further Registered as the home Manager early 2024. With Debbie having vast experience within the NHS and health and social care her 16+ years experience will provide efficient knowledge and training for our care team and service users. Kind, caring, professional and a lot of Fun!


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Kulvinder Kaur

Job Title: Deputy Manager

Joined: 2003

Kulvinder is an essential figure within Greville House. Kulvinder started as a care assistant back in 2003 and has worked her way up to the position of Deputy Manager in 2020.
Kulvinder knows all there is to know about our Greville house family and the house itself.
Being trained in all aspects of care and management having her NVQ 2 and 3 in care and NVQ 3 and 5 in management she is a real asset to Greville House with not only her vast knowledge but loving, selfless individuality.


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Cora Bierwolf

Job Title: Team Leader

Joined: 2012

Everyone needs a Cora! Cora is the glue of the care team here at Greville House.
Cora began her career here in 2012 and we have never looked back.
As a team leader Cora is responsible for the employees mandatory training, ensuring all is kept up to date and in accordance with the guidelines.
Cora is a fantastic carer with knowledge and compassion being the lady we all can call upon at any hour of any day without any hesitation.
Cora is trained in both her NVQ 2 and 3 in care and makes it her priority to know all that is needed to know with the ever changing care industry ensuring all staff have any and every training course available.


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Laviza Masih

Job Title: Head Chef

Joined: 2005

Laviza is a force to be reckoned with in the kitchen!


Laviza has been at Greville house since 2005 and keep's a well run and organised kitchen - never failing to provide freshly prepared meals meeting and catering for all dietary and nutritional requirement's.


laviza creates and produces an era of well balanced, fresh and nutritious meals and menu options for our residents and will even bake a fresh cake or 2 a day!


Laviza has a care background and was just as much a fantastic care assistant as she is a chef!
Our food is definitely made with love and enjoyed thoroughly by all residents at Greville House.


No expense is spared with our menus and only fresh produce is prepared by Laviza.


Frequently Asked Questions about Greville House

What types of Care is Greville House registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greville House provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Greville House have?

There are 25 Single Rooms.

What are the Facilities & Services at Greville House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greville House to the centre of Sutton Coldfield?

2.2 mile(s) as the crow flies, distance by road may be significantly further.